Crying tears of joy. Second time this team has managed to fix my old Miele that for various reasons needs to last another 6-8 months at least. Where so-called expensive property managers had given up,... See more
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After losing a piece of jewellery inside my washing machine, I called First Serve UK, convinced it was gone for good. However, they didn’t give up and went the extra mile to find it. Ismael dedication... See more
Ismael arrived promptly and explained I needed a new seal fitted. He then came and did the seal fitting and a steam clean. It’s made a HUGE difference to the washing machine performance. Like having a... See more
We were extremely happy with our service! I accidentally put too much detergent in our front loader which caused an overflow + the door got stuck. I booked an appointment at 9pm that night and the tec... See more
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Company details
Written by the company
First Serve UK, is a professional domestic appliance repair company based in London and since 2002, it has been our belief that our customers deserve to get top quality service and repairs at affordable prices. We aim to serve every customer with a world-class service experience and we guarantee all work undertaken. We are proud that our professional washing machine repair training programmes have gained recognition from the UK’s top service engineer. We consistently endeavour to find ways to improve our services and more importantly the relationship with our customers. We guarantee to offer the same level of expertise, service and respect to our customers’ friends and family that use any of our services. Get A Second Repair For Free! Not only do we guarantee our washing machine repairs for a full 12-months but if another fault happens on the same machine, we'll come out and fix it for FREE. No Hidden Costs We have a totally transparent pricing policy, which means you'll only pay the callout and diagnostic charge once, even if we have to come back and fit parts at a later date. We also don't charge extra for Saturdays or Sundays - Meaning, the same price 7-days a week.
Contact info
United Kingdom
- Book@firstserveuk.co.uk
- www.firstserveuk.co.uk
Very helpful and guy was very nice.
September 4, 2021
Unprompted review
Reply from First Serve UK
Thank you very much Sharon for your 5 star review. Much appreciated.
Cancelled engineer - good customer service though
Waited all morning for engineer and no one turned up. Called office for an update and was told engineer would call. Waited another hour and didn't hear anything so called office again - still no update. Cancelled and got refund.
Edit: Have since spoken to the engineer after who was extremely apologetic and professional. Customer service has made up for it and would try and use again.
September 3, 2021
Unprompted review
Reply from First Serve UK
Unfortunately I got caught up on my only day off with the family, didn't see the many messages from customer service until it was too late.
We have spoken to the engineer concerned, refunded payment and paid a token compensation for a day loss pay from work.
Sometimes we drop a ball, but we do our utmost to make up for it, where we can.
I have been using this company for a…
I have been using this company for a couple of years. Abdul has recently given a new lease of life to my old Bosch washing machine. He came promptly when I reported a leak, and repaired it very promptly after the part arrived, which was ahead of expected time.
I would highly recommend this company, as have provided top service consistently.
August 27, 2021
Unprompted review
Reply from First Serve UK
Thanks for your 5 star review and recommendation Denise. Bosch washing machines are second to none when I comes to reliability. It good to see yours up and running again.
Nice service
Nice service! My washing machine was very thoroughly fixed and checked!
August 25, 2021
Unprompted review
Reply from First Serve UK
Thank you very much Anna for your 4 star review much appreciated.
Really excellent service all round
Really excellent service all round, would recommend!
August 17, 2021
Unprompted review
Reply from First Serve UK
Hi Sophia thank you for your 5 star please share with your social media contacts as well as your friends and family.
Thank you.
Great timing updated me the whole time…
Great timing updated me the whole time when he will arrive and very quick job done. happy with the service
August 16, 2021
Unprompted review
Reply from First Serve UK
Thank you very much Puya for your 5 star review much appreciated please do share our services with your friends and family, As well as your WhatsApp and Facebook contacts, thank you.
Very professional and great job done
Very professional and great job done! Would recommend!
July 12, 2021
Unprompted review
Reply from First Serve UK
Thank you very much Tricia for your 5 star review and your recommendation much appreciated.
Highly recommended. Support on a Sunday
Great service and friendly engineer!
July 11, 2021
Unprompted review
Reply from First Serve UK
Thank you very much David for your 5 star and kind words and for leaving a great review, much appreciated.
A company that provides a 5 star service.
I rang First Serve left a text message and received a reply within 20mins. An appointment was arranged for the next day. Yusef the repairman informed me what was wrong with my washing machine and returned the following week (once the spare part arrived) and fixed my machine. Yusef was professional, helpful and efficient. I would definitely recommend this company to friends and family.
July 11, 2021
Unprompted review
Reply from First Serve UK
Thank you very much for your 5 star review, we very much appreciate your recommendation.
Stay clear of this “business”!
I booked the next day service at 10 am on Sunday 6/06 due to the amazing reviews I saw, but it was the most horrible service I’ve ever received from a company. The engineer called Ismael arrived at my tenant's flat three hours late at 12:45, after two minutes he called me to advise that I need to buy a new washing machine and it’s a fire hazard. The problem wasn’t fixed and I was pre-charged £70 as when I described the problem he directed me to book on “their website”, which requires prepayment to confirm an appointment. I don’t recommend this company at all. I doubt the other reviews are authentic. Don’t fall for his dirty tricks of “diagnostics” as after assessing my machine he gave me no assurances that anything would be fixed after buying the spare parts. Another warning sign he was sending me WhatsApp messages and instantly deleting them to avoid any responsibility for his useless visit. Luckily, I managed to screenshot those and shared them with PayPal. According to Companies House, this "business" is dormant, while its actively trading via its website. That's all you need to know! Crooked, incompetent and rude! Stay well clear!
June 6, 2021
Unprompted review
Reply from First Serve UK
Alex T has given 11 businesses out 12 one star ⭐ reviews, how unfortunate for those businesses that are struggling due to the covid pandemic right now.
We lowered our prices to help our clients through these difficult times and we come out on a Sunday when other repair companies are closed.
We clearly state that our call out charge and diagnosis is £70, when we repair the machine there is nothing extra to pay.
If you need parts it's extra, if we have to come back and fit parts there's nothing extra to pay.
If you have any problem with your machine in 6 months we will not charge you for the labour, there's nothing extra to pay,
If you need parts it's extra.
If you have a problem with the motor or program, module or electronic facia board, and we advise you to replace the machine and not to repair it.
If you go ahead and decide to repair it, and your electronic part blows again, that is entirely your responsibility, risk and decision, because we professionally advised you, and you have the right to go choose other than our advice, you also choose to take the responsibility for your decisions when things go wrong.
Today is proof that you can't please all of the people all of the time, I did my best, and gave what I considered to be the best professional advice, that's what matters.
Kind regards Ismael
Great service
Great service, Ismael was very friendly and professional. Problem sorted in no time at all. Thank you so much! Will definitely use again!
May 5, 2021
Unprompted review
Reply from First Serve UK
Thank you so much Catherine for your 5 star review and your loyal custom, please recommend us to your friends and family, dad social media groups.
Thank you
Great service and people excellent…
Great service and people excellent people skills- washing machine is as good as new!!! Would highly recommend this service to anyone looking for and efficient service at fair prices. Ismael is brilliant!!!
March 30, 2021
Unprompted review
Reply from First Serve UK
Thank you very much for your 5 star review, we do out utmost best to serve and to please our clientele much appreciated.
Abdul has done an amazing job with our…
Abdul has done an amazing job with our washing machine repair. Would highly recommend!
March 22, 2021
Unprompted review
Reply from First Serve UK
Thanks Ragini for the 5 star rating and recommendation. Hope to continue to be of service to you.
Ace at fixing washing machines!
Many thanks to Ismael! Excellent service - fixed our washing machine super quickly. Highly recommend him!
March 20, 2021
Unprompted review
Reply from First Serve UK
Thank you very much for your 5 star review and recommendation much appreciated.
Very efficient service
Very efficient service, came back when needed to fix additional issues.
March 14, 2021
Unprompted review
Reply from First Serve UK
Thank you Eleni we're more than happy serve our clients and go the extra mile when necessary
Great service, did the job for the price stated.
Ishmael fixed our washing machine efficiently, also letting me know what the problem was and how he fixed it. He arrived within the time specified, he was friendly and knowledgeable. Great service
March 13, 2021
Unprompted review
Reply from First Serve UK
Thank you very much for your 5 star review and kind words, kmuch appreciated.
Ismael was extremely punctual and…
Ismael was extremely punctual and helpful and solved the washing machine problem.
March 9, 2021
Unprompted review
Reply from First Serve UK
Thank you for your 5 star review and positive feedback. Please don't hesitate to contact me directly if you have a further issues.
I would recommend
Grate guy come out fast and fixed the problem in 15min would use them again
March 9, 2021
Unprompted review
Reply from First Serve UK
Thanks so much for your recommendation and review. Much appreciated.
Great service
Great service! Very efficient. Fixed the washing machine on the same day charging reasonable price.
February 28, 2021
Unprompted review
Reply from First Serve UK
Thanks for your 5 star review Dominika. We certainly don't aim to be the cheapest, however we consistently challenge ourselves to give the absolute best for all our clients.
Work was completed effectively and…
Work was completed effectively and efficiently within 20 minutes, a very sociable person and guarantee offer is good.
February 25, 2021
Unprompted review
Reply from First Serve UK
A well appreciated 5 star review and positive feedback Abraham. Our free repair within 12 months of booking online is still in effect. Please share our details with family and friends across your networks.
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