Crying tears of joy. Second time this team has managed to fix my old Miele that for various reasons needs to last another 6-8 months at least. Where so-called expensive property managers had given up,... See more
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After losing a piece of jewellery inside my washing machine, I called First Serve UK, convinced it was gone for good. However, they didn’t give up and went the extra mile to find it. Ismael dedication... See more
Ismael arrived promptly and explained I needed a new seal fitted. He then came and did the seal fitting and a steam clean. It’s made a HUGE difference to the washing machine performance. Like having a... See more
We were extremely happy with our service! I accidentally put too much detergent in our front loader which caused an overflow + the door got stuck. I booked an appointment at 9pm that night and the tec... See more
Company replied
Company details
Written by the company
First Serve UK, is a professional domestic appliance repair company based in London and since 2002, it has been our belief that our customers deserve to get top quality service and repairs at affordable prices. We aim to serve every customer with a world-class service experience and we guarantee all work undertaken. We are proud that our professional washing machine repair training programmes have gained recognition from the UK’s top service engineer. We consistently endeavour to find ways to improve our services and more importantly the relationship with our customers. We guarantee to offer the same level of expertise, service and respect to our customers’ friends and family that use any of our services. Get A Second Repair For Free! Not only do we guarantee our washing machine repairs for a full 12-months but if another fault happens on the same machine, we'll come out and fix it for FREE. No Hidden Costs We have a totally transparent pricing policy, which means you'll only pay the callout and diagnostic charge once, even if we have to come back and fit parts at a later date. We also don't charge extra for Saturdays or Sundays - Meaning, the same price 7-days a week.
Contact info
United Kingdom
- Book@firstserveuk.co.uk
- www.firstserveuk.co.uk
QUICK, EFFICIENT AND PROFESSIONAL
Running a London based property management company, time and money are of the essence. In my dealings with First Serve UK, more specifically Abdul Azeez was a real surprise. Very quick to respond, highlighting the issue and suggesting repair options. They were very flexible with timings and have a good understanding of expensive of appliances. I would highly recommend their service to everyone.
February 23, 2021
Unprompted review
Reply from First Serve UK
Thanks so much for your positive words and recommendation Syed. We understand what it be to deliver our best in customer service to all our clients and by extension their tenant or people under their care. Safety is our number one priority, followed by getting results in the shortest possible time frame.
Great service, good value
Great service, Ismael is friendly, polite and knows what he’s doing, our washing machine is back in action, can’t manage without it! Worth the call out fee. We highly recommend.
February 23, 2021
Unprompted review
Reply from First Serve UK
So glad we got your machine up and running again Jeannie. Thanks for the 5 star review and positive recommendation.
Would recommend
Resolved the problem promptly and for what seemed a very fair amount. Would highly recommend.
February 23, 2021
Unprompted review
Reply from First Serve UK
Thanks Holly. You and everyone were extremely patient as we waited for the parts over the holiday period. So glad everything is working to your satisfaction. We really appreciate the recommendation.
Great service
Great service, great value, great communication, would definitely use again
February 20, 2021
Unprompted review
Reply from First Serve UK
Really appreciate the 5 star review Sara. We hope to be of service to you in the future, for any other appliances. Thanks again.
I had a really amazing experience using…
I had a really amazing experience using First Serve a couple of weeks ago - I booked a slot for the next morning, Abdul Azeez arrived on time and fixed the problem within half an hour! I couldn't have asked for a better service. I will definitely use again and recommend to friends.
February 17, 2021
Unprompted review
Reply from First Serve UK
Thanks for your review and positive recommendation Kate. I was more than happy to get a result with the machine so it would one less headache for everyone working from home these days. My regards to the rest of the household.
Awesome and speedy
Awesome and speedy, quality repair during the Pandemic))
February 12, 2021
Unprompted review
Reply from First Serve UK
Thanks for the 5 star review Hossein. Hope you and family are safe and well. If you have any other problems with the machine please contact us.
Very happy with the service
Very happy with the service, will recommend to friends and family.
February 11, 2021
Unprompted review
Reply from First Serve UK
Thanks Osman. It was great to get a result on the first visit. We appreciate your custom and recommendations.
Fast, polite, honest service.
February 10, 2021
Unprompted review
Reply from First Serve UK
Thanks for the 5 star rating and review Tanbal. Much appreciated.
Great and quick service
Great and quick service. They were very efficient. It’s easy to book an online appointment for next day. Engineer came on time and could fix issue in no time. Reasonably priced as well. Would call them again anytime.
February 9, 2021
Unprompted review
Reply from First Serve UK
Thanks for the 5 star review and positive feedback Susanne. We want things to be easy and straightforward for all our clients. No stress, headache or inconvenience!
Outstanding service.
Ismael and Abdul aziz carry out a fantastic and efficient service. I have used them twice and both times they have repaired the issues with minimum fuss and great value prices. I recommend them to everybody.
Dennis
February 4, 2021
Unprompted review
Reply from First Serve UK
Dennis, we thank you so much for your customer loyalty and wonderful recommendations. Thanks again for the 5 star review 🌟
Engineer arrived on time
Engineer arrived on time. Prices reasonable. Did a good job. Washing machine up and running again. Will definitely use them again.
February 2, 2021
Unprompted review
Reply from First Serve UK
Thanks for your 5 star review Florence. Much appreciated and hope all is well.
Great experience
Great experience, booked a same day appointment for a broken washing machine and Ismael found the problem and fixed it there and then. Highly recommend and will be using again in the future if needed. Thank you!
February 2, 2021
Unprompted review
Reply from First Serve UK
Thank you very much for your 5 star review and recommendation much appreciated.
Repaired our washing machine
Repaired our washing machine, on a Sunday with great service
January 31, 2021
Unprompted review
Reply from First Serve UK
Thank you very much Kat for your 5 star review and kind words much appreciated.
5 stars
Did the job, as expected. Ismael was prompt, direct and professional. I would recommend their service
January 26, 2021
Unprompted review
Reply from First Serve UK
Thanks for the 5 star review and recommendation King.
An extremely friendly and professional…
An extremely friendly and professional engineer. He knew exactly what the problem was and solved it ASAP. Thank you
January 20, 2021
Unprompted review
Reply from First Serve UK
Thank you very much Robert for your 5 star review and positive comments. We hope to serve you for many years to come.
Fantastic service
Abdul was very prompt in ensuring there would be a technician able to assist with the issue and truly went above and beyond to ensure that our washing machine was repaired. Couldn’t recommend First Serve more highly!
January 12, 2021
Unprompted review
Reply from First Serve UK
Thanks so much for your 5 star review and recommendation Frankie. Absolute pleasure to get the machine up and running.
Absolutely fantastic Service
Absolutely fantastic Service. Ishmael did an amazing job for us. We can’t thank him enough for fixing our washing machine. Would highly recommend him and his company. Thank you for a great service.
January 2, 2021
Unprompted review
Reply from First Serve UK
Thank you very much Ruth your 5 star review is much appreciated
Fixed issue and good price
Very helpful and personable, fixed issue, all working again. Thank you!!!!
December 22, 2020
Unprompted review
Reply from First Serve UK
Thank you Zita customer service service is our currency, we're very happy you are pleased.
Quick friendly service
Quick friendly service, Ismael solved the problem straight away and was so helpful
December 21, 2020
Unprompted review
Reply from First Serve UK
Thank you very much Phil some jobs are pretty straightforward and some are tricky
Excellent
Excellent service by Ismael. He's very professional and efficient. Very good customer service and never disappoint me.
December 7, 2020
Unprompted review
Reply from First Serve UK
Much appreciated Siok we hope to serve you for many years to come, thank you
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