Crying tears of joy. Second time this team has managed to fix my old Miele that for various reasons needs to last another 6-8 months at least. Where so-called expensive property managers had given up,... See more
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After losing a piece of jewellery inside my washing machine, I called First Serve UK, convinced it was gone for good. However, they didn’t give up and went the extra mile to find it. Ismael dedication... See more
Ismael arrived promptly and explained I needed a new seal fitted. He then came and did the seal fitting and a steam clean. It’s made a HUGE difference to the washing machine performance. Like having a... See more
We were extremely happy with our service! I accidentally put too much detergent in our front loader which caused an overflow + the door got stuck. I booked an appointment at 9pm that night and the tec... See more
Company replied
Company details
Written by the company
First Serve UK, is a professional domestic appliance repair company based in London and since 2002, it has been our belief that our customers deserve to get top quality service and repairs at affordable prices. We aim to serve every customer with a world-class service experience and we guarantee all work undertaken. We are proud that our professional washing machine repair training programmes have gained recognition from the UK’s top service engineer. We consistently endeavour to find ways to improve our services and more importantly the relationship with our customers. We guarantee to offer the same level of expertise, service and respect to our customers’ friends and family that use any of our services. Get A Second Repair For Free! Not only do we guarantee our washing machine repairs for a full 12-months but if another fault happens on the same machine, we'll come out and fix it for FREE. No Hidden Costs We have a totally transparent pricing policy, which means you'll only pay the callout and diagnostic charge once, even if we have to come back and fit parts at a later date. We also don't charge extra for Saturdays or Sundays - Meaning, the same price 7-days a week.
Contact info
United Kingdom
- Book@firstserveuk.co.uk
- www.firstserveuk.co.uk
Incredible service! Exceeded all expectations!
I’m absolutely astounded as to how fantastic the service is! Completely exceeded expectations! The mechanism in the handle on my washing machine broke with clothes still in there. Ismael came to the house in SW4 in around 2 hours. He had the clothes out and the mechanism fixed within 30 mins after we failed watching every YouTube video under the sun. We were expecting to have to pay for parts and call him back, but he fixed everything on the spot! It’s also worth noting that Ismael is a lovely man, and felt very comfortable having him in our home! Highly, highly recommended!!
December 7, 2020
Unprompted review
Reply from First Serve UK
Thank you Sophie for you fantastic review, you're such a generous host your bring the best out of people, much appreciated may God be with you.
Thankyou Ismael
Thankyou Ismael. I am very pleased with the work you did. The machine was making a loud racket but now its running smoothly and quietly again .
December 2, 2020
Unprompted review
Reply from First Serve UK
Thank you Magaret that was a very satisfying job to do, it's great when we can save machines from the landfill.
Competant, Honest and Reliable Service
Ismael was extremely helpful at every stage. He was reluctant to charge and refunded half his charge when he determined the repair would be uneconomical.
His company installed my new machine quickly and efficiently. When I experinced an electrical fault following installation, the engineer was at hand with useful advice and kept in touch until the matter was resolved and the new machine fully functional. Very competant and honest firm. Highly reccomended.
December 1, 2020
Unprompted review
Reply from First Serve UK
Thank you Rehana our currency is customer service and customer user experience, by the way we do take money for jobs.
The best washing machine service
Ismail did a excellent job and he is so professional I can give him 100 stars thank you for the fabulous job you done.
December 1, 2020
Unprompted review
Reply from First Serve UK
Thank you Ayan it was great seeing your family again your kids have grown up, much appreciated
⭐Extremely great service I highly recommend ⭐
This is the second time I've used Ismael's services, a few years apart but the service I was given was as great as the first time. Fast response, extremely reliable, great communication, affordable, friendly. I will definitely be using Ismael in the future.
November 29, 2020
Unprompted review
Reply from First Serve UK
Thank you Siobhan you are very good client to us, and we hope to serve you for many years to come, much appreciated.
Great service from FIRST SERVE Uk
Great service from FIRST SERVE Uk
My washer dryer stoped drying clothes, I called Ismael and he came the next day and solved my issue. I recommend this company to anyone with pb with their machine.
November 26, 2020
Unprompted review
Reply from First Serve UK
Thank you so much for your 5 star and review much appreciated
Ismael detected that our leaking…
Ismael detected that our leaking washing machine was due not to a defective seal but that the seal was dislodged. He refitted it and did various tests to ensure proper working. Five star service
November 26, 2020
Unprompted review
Reply from First Serve UK
Thank you so much for your 5 star and review check, test, confirm, the way of the engineer, much appreciated.
Excellent service
This is the second time I have used this repair company and they are fantastic. They arrive promptly, get the problem sorted in no time and don't try and charge you for things you don't need. Excellent value. Can't recommend enough.
November 25, 2020
Unprompted review
Reply from First Serve UK
Thank Felicity our currency is customer service and customer user experience, we hope to serve you for many years to come much appreciated
Top service from Ishmael who got the…
Top service from Ishmael who got the washing machine fixed in no time. Would highly recommend!
November 25, 2020
Unprompted review
Reply from First Serve UK
Thank you Team we appreciate your 5 star and kind review.
Excellent service
Excellent service , highly recommended. Ismael is very knowledgeable and identified the problem and explained everything clearly before fixing the problem. Washing machine is now working perfectly!
November 25, 2020
Unprompted review
Reply from First Serve UK
Thank you Salim we like to give valued information to our clients it does help, thank you very much for your review.
Abdul was very professional and polite…
Abdul was very professional and polite at the same time.
He did a full service and we were very happy with his work.
Thanks
N
November 24, 2020
Unprompted review
Reply from First Serve UK
Thanks so much Namrata for your 5 star rating and positive review
Thanks Ismail
Thanks Ismail. You arrived quickly and sorted everything. Saved me junking a good machine. I shared your company details in our block of flats.
November 23, 2020
Unprompted review
Reply from First Serve UK
Glen thank you very much I'm so glad I saved another machine from the landfill.
Highly recommend
Really reliable, on time, clear advice, simple booking and pracing structuren If only all tradesman operated like these guys. Highly recommend.
November 23, 2020
Unprompted review
Reply from First Serve UK
Thank you Helen for your generous and kind 5 star review, you are a wonderful host and client.
Reply from First Serve UK
Thank you so much Eleanor we really appreciate you.
The professionalism was the best I will…
The professionalism was the best I will use them again and again
November 22, 2020
Unprompted review
Reply from First Serve UK
Thank you Lisa we hope to serve you for many years in the future, God willing much appreciated
Reply from First Serve UK
Thank you Mrs Cecilia you're a first class client and a wonderful person, thank you.
Brilliant no one else knew what the…
Brilliant no one else knew what the issue was but first serve not only fixed the problem but advised on how to stop it happening. Will definitely be calling them again
November 22, 2020
Unprompted review
Reply from First Serve UK
Thank you Christopher we probably came across this job a few times before, it was fantastic having a chat with you and enjoying your hospitality, much appreciated.
Ismael did a great job
Ismael arrived on time, listened, sorted the problem out, left everything thing in it's place and texted a few weeks later to check all was well. What more can you ask?
November 22, 2020
Unprompted review
Reply from First Serve UK
Thank you S. Ingram thank you so very much for a very generous and kind review.
Ismael fixes our washing machine…
Ismael fixes our washing machine perfectly and quickly after a week of it going mad! He’s also a lovely guy and very professional, made the whole experience a nice one! Couldn’t recommend more!
November 17, 2020
Unprompted review
Reply from First Serve UK
Thank you Sean you're such a good host and client it was great talking with you, the time goes by quickly with intelligent conversations.
Not good.
I booked the same day service due to the amazing reviews I saw, but it was probably the worst service I’ve ever received from a company. Engineer arrived very late, was rude throughout the whole time and was in a rush to go. The problem wasn’t fixed and I wasted £109. I don’t recommend this company at all. I doubt the reviews are authentic.
November 14, 2020
Unprompted review
Reply from First Serve UK
Hi Gordon, please contact our customer service line to resolve the issue. Unfortunately your name doesn't match any of our records.
If indeed you did pay £109 merely show us the automatically despatched invoice and we'll return your money to you, no worries.
Regards
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