Joe was excellent from start to finish. Sent updates when required, happily amended things when we needed. He sorted flights, private transfers, internal flights and tours. Excellent service and to to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chris asked for my travel wishes and then fulfilled them. A really great job well done !
Thank you so much 😊

Reply from Flight Centre UK
After trawling through sites online, I decided to pop into Flight Centre and see what they had to offer for my business class flights to Australia. To say that I had the best service is an understatement. Kim in the Bath branch was the most helpful and delightful person and did everything she could to help me get exactly what I wanted. I think this might be the end for me and online booking sites. I was so impressed at the in-person service I received.

Reply from Flight Centre UK
Great service ! Helpful & advice given was good in organising the holiday to make it a pleasurable experience . Many thanks to Caroline.

Reply from Flight Centre UK
Caroline Peeper is very helpful and efficient in her job. She helps me with my queries very well and the answers she gives are very clear and I am very happy with them. Will contact her to book the flight when I have decided which date to go. We'll done Caroline, keep up the good service. Thank You.

Reply from Flight Centre UK
Booked our flight and accommodation with Matthew at the Romford branch.
Very helpful and pleasant.
Made the whole process so easy, and was happy to take as much time as we needed to find the best flights and accommodation.
Thank you

Reply from Flight Centre UK
Rachel is simply the best, friendly, knowlegeable, know us well and always delivers.

Reply from Flight Centre UK
Five star service from Peter H at Flight Centre. Pete was so knowledgeable and has gone above and beyond to create the perfect itinerary for our upcoming trip, explaining all the options to us along the way - and answering my many questions! His emails were clear and easy to read and he always got back in touch with any updates quickly and was available on the phone when needed. Pete was recommended to me and I wouldn't hesitate to recommended him to others, in fact I already have! Thank you Pete!

Reply from Flight Centre UK
Emma was amazing and very patient in finding the correct flights & hotel package for my trip in October to Maldives, Sri Lanka, Australia & Hong Kong.
Will definitely be using Emma again for future complicated trips.

Reply from Flight Centre UK
Rachel has been fantastic to deal with in every respect. Friendly, helpful, nothing too much trouble, professional, efficient.. a very happy satisfied customer. Thank you

Reply from Flight Centre UK
We had a complicated booking for a Far East trip, Ryan took great care to listen, come up with options and provide us with great choices. Everything was made so seamless for us. We had such a good holiday and it was down to great organisation. Thank you.

Reply from Flight Centre UK
Scarlett provided an excellent personal service when booking my solo holiday to Australia and Singapore.
She was on hand to make adjustments to the original itinerary and provided telephone support when required and arranged for her colleagues to be aware of any issues that were raised so that there was continuity between client and customer.
Thank you for everything

Reply from Flight Centre UK
very prompt replies with lots of relevant info and options that I had not thought about

Reply from Flight Centre UK
All the staff at Flight Centre St Albans have been great organising our flights and keeping in touch. A big shout out to James so heloful. Thanks guys for going the extra mile.

Reply from Flight Centre UK
We have worked with Rebecca Greaves on two previous occasions and trust her to find the travel option that works best for us in terms of an individualised booking. She has a knowledge of airline carriers that helps you to compare options that allows you to find the best price and route that fits your time frames and budget. Thank you Becky.

Reply from Flight Centre UK
From start to finish the service from Tara has been absolutely amazing !!!Tara was brilliant with ideas on where to visit for our trip the Japan , the hotels were all of a good standard and Tara answered my panic emails as the trip got closer straight away and put me at ease.
I would highly recommend using Flight centre as the process of booking a holiday was made extremely easy and affordable.
Thank you so much Tara for all your help we had an amazing holiday in Japan and it was made easy with your help .

Reply from Flight Centre UK
Fantastic help and guidance from Maggie at Flight Centre in organising quite a complicated itinerary to New Zealand and Japan.

Reply from Flight Centre UK
Caroline was really helpful and provided several quotes based on our preferences. She spent lots of time getting the itinerary and costings right and put together a great holiday.

Reply from Flight Centre UK
KIRI SATHANANTHAN was so helpful in booking my flights from London to Nairobi. He explained about the market and the impact on pricing because of the high oil price. He then found flights at a very competitive price in a very short space of time. We went through all the info he required to then confirm the booking and i made payment in probably less than 20 mins which was good because that was just before my iPhone's battery died. Kiri is THE MAN and a real asset to FlightCentre. (He's probably too shy to say it but the guy probably deserves a pay rise - he really was *that* good.)

Reply from Flight Centre UK
I visited Sophie at Flight Centre in Romford today to discuss a Vietnam tour, and as always, she was incredibly helpful. We had a great conversation, and she took the time to answer all my questions. My family previously had a fantastic trip to China and Japan thanks to Sophie’s advice and planning, so I have complete confidence in her recommendations. She is always friendly, professional, and happy to help. Thank you, Sophie, for your excellent service!

Reply from Flight Centre UK
Scarlett was super patient, respected my budget and did everything to ensure my student got great value and timinings that worked for her onward travel. Would definitely recommend. Thank you Scarlett M.
R

Reply from Flight Centre UK
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.