Flight Centre UK Reviews 

41,154
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,371 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and dedication, often going above and beyond to assist with complex travel plans and amendments. Many people highlight the booking process as easy, stress-free, and efficient, appreciating the personalized service and clear communication throughout their journey. Reviewers express significant gratitude for the meticulous planning of their holidays, including flights, transfers, and accommodations, which allowed them to enjoy their trips without hassle. Consumers particularly value the responsive support and human interaction, finding it superior to online booking for intricate itineraries and unexpected changes, ensuring a smooth and pleasant experience.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Customers consistently note positive experiences with service, often describing it as outstanding, efficient,... See more

Booking process

Reviewers consistently express satisfaction with the booking process, often highlighting how easy and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers expressing satisfaction with the booking... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Joe was excellent from start to finish. Sent updates when required, happily amended things when we needed. He sorted flights, private transfers, internal flights and tours. Excellent service and to to... See more

Company replied

Rated 5 out of 5 stars

I always book my own holidays online to try and get the best deals. I went to the flight centre as I wanted to book a two location holiday with activities and found it too complicated doing it mys... See more

Company replied

Rated 5 out of 5 stars

Booking made easy! Jade is extremely helpful and managed my booking without stress and complication. Jade used her knowledge and advised on the best locations and sights to see through her own experi... See more

Company replied

Rated 4 out of 5 stars

Elliot was very personable,patient ,knowledgable and efficient in helping me select a suitable flight ticket. I can recommend Elliot and Flight Centre and will use again.


Company details

  1. Travel Agency
  2. Cultural Tours Provider
  3. Flights Search Site
  4. Hotel
  5. Recreation Center
  6. Tour Operator

About Flight Centre UK

Written by the company

Flight Centre UK

Written by the company

Your centre for travel!
Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.

Contact info


4.9

Excellent

TrustScore 5 out of 5

41K reviews

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Asks customers to review

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4.9

All reviews

(41,154)

1,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chris asked for my travel wishes and…

Chris asked for my travel wishes and then fulfilled them. A really great job well done !

Thank you so much 😊

June 6, 2026
Unprompted review
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Reply from Flight Centre UK

Thank you for taking the time to share your great review for the team 😊

Rated 5 out of 5 stars

No more online for me! Thank you, Kim!

After trawling through sites online, I decided to pop into Flight Centre and see what they had to offer for my business class flights to Australia. To say that I had the best service is an understatement. Kim in the Bath branch was the most helpful and delightful person and did everything she could to help me get exactly what I wanted. I think this might be the end for me and online booking sites. I was so impressed at the in-person service I received.

June 5, 2026
Unprompted review
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Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Great service

Great service ! Helpful & advice given was good in organising the holiday to make it a pleasurable experience . Many thanks to Caroline.

June 4, 2026
Unprompted review
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Reply from Flight Centre UK

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Caroline Peeper is very helpful and …

Caroline Peeper is very helpful and efficient in her job. She helps me with my queries very well and the answers she gives are very clear and I am very happy with them. Will contact her to book the flight when I have decided which date to go. We'll done Caroline, keep up the good service. Thank You.

June 5, 2026
Unprompted review
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Reply from Flight Centre UK

Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

Booked our flight and accommodation…

Booked our flight and accommodation with Matthew at the Romford branch.

Very helpful and pleasant.
Made the whole process so easy, and was happy to take as much time as we needed to find the best flights and accommodation.
Thank you

June 5, 2026
Unprompted review
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Reply from Flight Centre UK

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Rachel is simply the best

Rachel is simply the best, friendly, knowlegeable, know us well and always delivers.

June 4, 2026
Unprompted review
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Reply from Flight Centre UK

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Five star service from Peter H

Five star service from Peter H at Flight Centre. Pete was so knowledgeable and has gone above and beyond to create the perfect itinerary for our upcoming trip, explaining all the options to us along the way - and answering my many questions! His emails were clear and easy to read and he always got back in touch with any updates quickly and was available on the phone when needed. Pete was recommended to me and I wouldn't hesitate to recommended him to others, in fact I already have! Thank you Pete!

June 4, 2026
Unprompted review
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Reply from Flight Centre UK

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Emma from Flight Centre Kingston - Awesome Service

Emma was amazing and very patient in finding the correct flights & hotel package for my trip in October to Maldives, Sri Lanka, Australia & Hong Kong.

Will definitely be using Emma again for future complicated trips.

May 25, 2026
Unprompted review
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Reply from Flight Centre UK

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Rachel has been fantastic to deal with…

Rachel has been fantastic to deal with in every respect. Friendly, helpful, nothing too much trouble, professional, efficient.. a very happy satisfied customer. Thank you

June 4, 2026
Unprompted review
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Reply from Flight Centre UK

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Great organisation, great holiday

We had a complicated booking for a Far East trip, Ryan took great care to listen, come up with options and provide us with great choices. Everything was made so seamless for us. We had such a good holiday and it was down to great organisation. Thank you.

May 2, 2026
Unprompted review
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Reply from Flight Centre UK

We appreciate you taking the time to leave this fantastic review. We love to see how the team have made your booking experience so seamless and efficient 😍

Rated 5 out of 5 stars

Scarlett provided an excellent personal…

Scarlett provided an excellent personal service when booking my solo holiday to Australia and Singapore.
She was on hand to make adjustments to the original itinerary and provided telephone support when required and arranged for her colleagues to be aware of any issues that were raised so that there was continuity between client and customer.

Thank you for everything

May 9, 2026
Unprompted review
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Reply from Flight Centre UK

Thank you so much for this amazing feedback, We're so glad to hear how the teams personalized service helped make your booking process so enjoyable and effortless 😍

Rated 5 out of 5 stars

All the staff at Flight Centre St. Albans especially James

All the staff at Flight Centre St Albans have been great organising our flights and keeping in touch. A big shout out to James so heloful. Thanks guys for going the extra mile.

June 3, 2026
Unprompted review
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Reply from Flight Centre UK

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

An excellent advisor. We would recommend Rebecca Greaves to any one.

We have worked with Rebecca Greaves on two previous occasions and trust her to find the travel option that works best for us in terms of an individualised booking. She has a knowledge of airline carriers that helps you to compare options that allows you to find the best price and route that fits your time frames and budget. Thank you Becky.

June 2, 2026
Unprompted review
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Reply from Flight Centre UK

We love to see this awesome review, and how they not only secured you great prices, but also made your booking process so seamless. Thanks for sharing 😊

Rated 5 out of 5 stars

Fantastic service and service from Tara

From start to finish the service from Tara has been absolutely amazing !!!Tara was brilliant with ideas on where to visit for our trip the Japan , the hotels were all of a good standard and Tara answered my panic emails as the trip got closer straight away and put me at ease.
I would highly recommend using Flight centre as the process of booking a holiday was made extremely easy and affordable.
Thank you so much Tara for all your help we had an amazing holiday in Japan and it was made easy with your help .

May 14, 2026
Unprompted review
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Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Fantastic help and guidance

Fantastic help and guidance from Maggie at Flight Centre in organising quite a complicated itinerary to New Zealand and Japan.

June 1, 2026
Unprompted review
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Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Caroline was really helpful and…

Caroline was really helpful and provided several quotes based on our preferences. She spent lots of time getting the itinerary and costings right and put together a great holiday.

June 1, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

KIRI SATHANANTHAN was so helpful in…

KIRI SATHANANTHAN was so helpful in booking my flights from London to Nairobi. He explained about the market and the impact on pricing because of the high oil price. He then found flights at a very competitive price in a very short space of time. We went through all the info he required to then confirm the booking and i made payment in probably less than 20 mins which was good because that was just before my iPhone's battery died. Kiri is THE MAN and a real asset to FlightCentre. (He's probably too shy to say it but the guy probably deserves a pay rise - he really was *that* good.)

June 1, 2026
Unprompted review
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Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Family holiday to Vietnam

I visited Sophie at Flight Centre in Romford today to discuss a Vietnam tour, and as always, she was incredibly helpful. We had a great conversation, and she took the time to answer all my questions. My family previously had a fantastic trip to China and Japan thanks to Sophie’s advice and planning, so I have complete confidence in her recommendations. She is always friendly, professional, and happy to help. Thank you, Sophie, for your excellent service!

June 1, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Patient and accommodating of requests for flight changes , great hotel recs.


Scarlett was super patient, respected my budget and did everything to ensure my student got great value and timinings that worked for her onward travel. Would definitely recommend. Thank you Scarlett M.

R

June 1, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

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