Flight Centre UK Reviews 

41,154
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,370 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, friendly, and knowledgeable, often going above and beyond to ensure a smooth experience. The service provided is frequently highlighted as excellent, with many people appreciating the personalized approach and comprehensive planning for their holidays. Reviewers consistently find the booking process easy and stress-free, with consultants efficiently handling complex itineraries and providing valuable advice. Many customers highlight the exceptional customer service, noting quick problem resolution and a reassuring sense of support, even during unexpected situations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, efficient, and... See more

Booking process

Users describe positive interactions with the booking process, often highlighting how easy and stress-free it... See more

Holidays

Customers had positive experiences with holidays, often praising the ease of booking and the expertise of... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm quite fussy about which airline I fly with, transfer times and departure times. Caroline always accomodates my requests with kindness and in a timely manner. Whether it's family travel or solo tra... See more

Company replied

Rated 5 out of 5 stars

Andrew has been phenomenal from the momenf I got in touch. Has has tailor made the whole itinerary and adapted to tick off bucket list countries. I still can't believe what I have coming up. He has wo... See more

Company replied

Rated 5 out of 5 stars

Booking made easy! Jade is extremely helpful and managed my booking without stress and complication. Jade used her knowledge and advised on the best locations and sights to see through her own experi... See more

Company replied

Rated 5 out of 5 stars

I always book through Flight Centre and the staff are so helpful and friendly. On this occasion Rachel Everett really helped get my two bookings down to a tee including seat arrangement, well done Rac... See more

Company replied


Company details

  1. Travel Agency
  2. Cultural Tours Provider
  3. Flights Search Site
  4. Hotel
  5. Recreation Center
  6. Tour Operator

About Flight Centre UK

Written by the company

Flight Centre UK

Written by the company

Your centre for travel!
Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.

Contact info


4.9

Excellent

TrustScore 5 out of 5

41K reviews

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Asks customers to review

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4.9

All reviews

(41,154)

1,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional Easy Service

Harriet was really friendly, polite. professional and dealt with my queries and booking promptly. Would definitely use again

June 1, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Excellent customer service

We recently booked a holiday through Flight Centre and had the pleasure of dealing with Kevin, who has been really helpful.
Unfortunately, our first booking had to be cancelled due to the unrest in the Middle East. It was a disappointing situation, but Kevin was incredibly proactive from the moment we received the news. He even searched alternative options for us.
Kevin also saw the refund process through from start to finish, keeping us informed every step of the way and ensuring everything was handled smoothly and efficiently.
We have since rebooked through Kevin, and once again he has been fantastic.
Kevin genuinely goes above and beyond for his customers, providing excellent service.
Thank you 😊

May 28, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

The most perfect trip

I had the most amazing trip to Dominica. It was a pilgrimage to visit the land of my father who died 20 years, just before we were supposed to make the journey together.
The help, advice and guidance I received from Hector at the Flight centre was probably the tenderest care I have experienced in customer service, ever. When I recount the incredible trip to friends and family, I also mention Hector and how he held this important experience for me with such care and respect. I trusted the itinerary that he set out for me, which meant that I got to stay at the beach, in the jungle, the rainforest and the city on this incredibly beautiful island. The whole thing was so much more than I expected it to be.
I'm really excited to be returning to Dominica with my husband next year and feel safe in the hands of Hector organising this for me.
Thank you!

April 22, 2026
Unprompted review
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Reply from Flight Centre UK

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Great experience

Our agent, Rachel, was very knowledgeable, professional and helpful. I am very happy to recommend Flight Centre and would gladly use them again.

June 1, 2026
Unprompted review
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Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Catrina did a fantastic job booking…

Catrina did a fantastic job booking myself, husband and brother in law a once in a life time holiday in California last October. Her attention to detail, her kindness and empathy was second to none. We can’t wait to book another holiday with Catrina! She made things so easy for us especially when we had some personal circumstances to deal with at the same time!

October 30, 2025
Unprompted review
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Reply from Flight Centre UK

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

I found Julia most helpful and…

I found Julia most helpful and knowledgeable and I will certainly use Flight Centre again .

May 31, 2026
Unprompted review
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Reply from Flight Centre UK

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Excellent interpersonal skills and…

Excellent interpersonal skills and communication. Knowledge of passport/visa restrictions that I was not aware of. Helped me get flights when everything was fully booked so I could travel for a family funeral.

March 7, 2026
Unprompted review
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Reply from Flight Centre UK

Hi, thanks for sharing this wonderful review for the team! We love to hear that their efficient communication made your booking process so seamless 😊

Rated 5 out of 5 stars

I got really fantastic service from…

I got really fantastic service from Sophie. She has been so helpful from the very start of my booking, looking for the best offers for my family. I am so thankful!

May 28, 2026
Unprompted review
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Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Lewis was great!

Lewis , was absolutely amazing!
We called , said what we needed, he was patient and efficient!
We couldn’t recommend a better Service or a better agent!
Thanks again!!

May 29, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Excellent & friendly service

I always feel that I receive excellent advise from Lewis.
We have booked through Flight Centre and the service & expertise are second to none!
The booking process was very easy and we were not pressurised into making a commitment at all.
Can highly recommend

May 29, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Always appreciate Jodie’s assistance &…

Always appreciate Jodie’s assistance & knowledge in planning and arranging flights. Also quick to notice when airlines decide to make changes .

May 29, 2026
Unprompted review
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Reply from Flight Centre UK

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Excellent service as always!

May 28, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂

Rated 5 out of 5 stars
Flight Centre UK logo

Reply from Flight Centre UK

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Alana was absolutely brilliant

Alana was absolutely brilliant. We gave her a ridiculously broad brief and she came up with a solution that has granted all our holiday wishes. We're so excited to go now.

May 28, 2026
Unprompted review
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Reply from Flight Centre UK

Thank you for taking the time to share your brilliant review for our team 😊

Rated 5 out of 5 stars

Michelle and Caitlin were brilliant help planning our US West Coast holiday

Michelle and Caitlin were absolutely brilliant helping us plan our US West Coast trip. Having spent plenty of time there Michelles knowledge and ideas were invaluable and really helped us firm up our itinerary. We cant wait to go now! Caitlin was brilliant making everything run smoothly and making adjustments to our itinerary with no trouble at all. If you are planning a trip then would highly recommend Michelle and Caitlin and the Flight Centre team.

May 27, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Thank you Amy

Amy was very helpful and nothing was too much trouble. She found us great flights at a very competitive price.

May 26, 2026
Unprompted review
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Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Liaising with Kelly Darke at Flight…

Liaising with Kelly Darke at Flight Centre Monument was an absolute pleasure, she was super knowledgeable, very helpful, reliable and always answered any enquiries with a happy and efficient manner. Would reccommend her services to anyone - Ken, Essex

May 26, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

And again, thank you Kelly

To Kelly Darke. Dear Kelly. Thank you once more for organising another trip to Melbourne. Quick, efficient seamless and what a great deal you found me. I wouldn't dream of organising any of my own flights now that I have found you. Please don't retire - well not until I am six foot under! Best, wishes, Elizabeth

May 26, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We appreciate you taking the time to leave this fantastic review. We love to see how the team have made your booking experience so seamless and efficient 😍

Rated 5 out of 5 stars

Exceptional

We'd normally do our own thing on trips abroad but are so pleased we went on an organised trip to Vietnam. We absolutely enjoyed every minute of it. From the booking experience at Flight Centre Kingston with Chris Rigby-Jones (who kept us updated with any last minute changes) to the trip itself with Intrepid the organisation and experience was exceptional.

May 3, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Praise for hector

I would like to second our praise for Hector. He was very helpful. He has a calm and soothing voice/manner. He followed thru and we now have our flights sorted. Many thanks to him! Tricia and rob

May 25, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

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