Lovely Sales person Teresa, Fantastic Delivery service. Beautiful lounges. The store has such lovely products. Looking forward to re visiting,
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Lovely addition to my living room, only a few details reminding that this is made of recycled materials. Particularly like the little drawers which are exactly perfect to store the CDs. Only one minor... See more
Company replied
Gave them a call to inquire about the round dining room tables that they have in stock. Instead I was rudely handled by someone claiming to be a sales person. I’ve spent about 10k with them in the pas... See more
Nice furniture, was dealt with by a P Toomey at the doncaster store. Told us to ignore paperwork dates of ten to twelve weeks delivery it would arrive in six to eight. It didn't. The paperwo... See more
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Company details
Written by the company
New ownership, new sofas, new ranges, new offers; if you thought you knew Furniture Barn, it’s time to think again. We have new, beautiful living, dining and bedroom ranges including a wide choice of beds, plus, for the first time, we have a great range of sofas for you to choose from. All with the lowest prices, guaranteed.
Contact info
224 Broad Street,, B15 1AZ, Birmingham, United Kingdom
- 0333 200 1558
- web@furniture-barn.co.uk
- www.furniture-barn.co.uk
3.9
Great
1K reviews
No recent history of asking for reviews
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Very pleased with this lamp table
Very pleased with this lamp table. Sturdy construction and well finished. Also like the longevity of this range; I purchased a media unit several years ago and pleased that the range is still available
March 16, 2021
Great help
I received great help from one of the staff as I was uncertain I had chosen the correct piece of furniture was updated well on delivery . Would use again
March 12, 2021
Delivery as quoted ( about 9weeks )…
Delivery as quoted ( about 9weeks ) item as described but not to the same finish as previous purchases, but not side by side so not noticeable.
March 8, 2021
A good Company to deal with, recommended.
Despite a lengthy wait for the Item, ( which had been indicated at the time of purchase) it was as described and a good finish.
The Customer Service was friendly and efficient.
March 8, 2021
Unhappy customer
Our furniture took nearly 5 month to arrive. We were given various delivery dates. When they said they would call back no-one did until I started to make a fuss.
However the delivery drivers were brilliant and kept us informed about our delivery time.
We have used Furniture Barn before with no problems but wouldn't use them again.
February 26, 2021
Reply from The Furniture Barn
Good Afternoon Nick,
Thank you taking the time to leave us a review, customer feedback is very important to us. As a business we pride ourselves on our customer service, I'm sorry to hear you had to wait longer than expected for your order to arrive, sometimes we do experience delays form our manufacturers which are outside of our control.
Your comments in relation to communication have been taken on board in order to improve the service we provide.
If we can assist you any further, please contact our customer service team on 0333 200 1552 or email service@furniture-barn.co.uk
Kind Regards
Elizabeth
Customer Service Team
although i had problems when my…
although i had problems when my wardrobe was delivered and assembled and i wasnt happy but customer service got back to me and have given me a date for a replacment wardrobe on march the 4th if this all goes well i will be satisfied with the service and will be happy to let trust pilot know
February 22, 2021
Great products at a fantastic price and…
Great products at a fantastic price and the company was good with their communication keeping you updated on when you will receive your items. The delivery day was also very smooth and Covid compliant. Can only rate this company as I see it from my experience that’s why I gave them top marks.
Thanks
February 17, 2021
Service with a smile
The entire experience was pleasurable. From start to finish everything was simple and fuss free.
February 16, 2021
Excellent service
Excellent service, particularly from your delivery drivers who were very helpful. Good product too. Very happy.
December 11, 2020
Unprompted review
Absolute disaster
Bought the Winchester unit it was damaged beyond repair had to wait a week for an engineer yes during covid?? Then wait 3 days for his report to get to them when I recived mine via email 2 hours after now have to wait 2 weeks to get a refund when what they actually mean is wait 2 weeks to arrange collection before they even process my funds back to me then to mention I have to find and replace this unit 2 weeks before Christmas its a shambles the quality of this furniture is shocking and so it the company
December 9, 2020
Unprompted review
Reply from The Furniture Barn
Good Afternoon Joe Linley
Thank you for taking to time to leave a review. We do apologies for the issues you have encountered. Looking into your order, I can see you have been in contact with our customer service team and a live case opened. Please be assured our customer service team are looking to assist you.
If you would like to discuss this further, please contact our customer service team on 0333 200 1552 option 4, or email service@leelonglands.com
Kind Regards
Elizabeth
Customer Service Team
Furniture is wonderful but drill hole…
Furniture is wonderful but drill hole where it shouldn't be and no wax on legs they want to send someone to my house to fix it but there is a pandemic on you know il fix it myself and grin and bear it
Mr Bird
August 11, 2020
Unprompted review
Reply from The Furniture Barn
Good afternoon Mr Bird
Thank you for taking to time to leave a review. I am sorry to read of the issues you have experienced with your order.
Looking into your service file, I can see you have been in contact with our customer service team and a live case has been opened for you from Friday 7th August. I understand that you have been offered technician dates but preferred to avoid a visit in light of COVID-19 concerns as you have mentioned which is not an issue at all. Please be assured our customer service team are looking to assist you once you feel ready to have a technician attend if you still wish.
In the meantime, our customer service team are open Monday to Friday between 10am-5pm and if you would like to discuss this further, please contact us on 0333 200 1552 option 4, or email service@leelonglands.com
Kind Regards
Teddy
Easy ordering and delivery
Easy ordering and delivery. Our new TV cabinet is lovely. If it had been delivered a bit sooner than 2 weeks I would have given 5 stars
March 8, 2020
Unprompted review
Good service and great furniture
March 5, 2020
Unprompted review
Great customer service
Great customer service, ensured that product matched existing furniture. Great quality and price
February 10, 2020
Unprompted review
I thought the sideboard was going to be…
I thought the sideboard was going to be unwrapped when delivered, my wife had to remove part of the packing to check it was oak
December 28, 2019
Unprompted review
Lovely furniture great delivery ( they…
Lovely furniture great delivery ( they took away all the packaging)
December 20, 2019
Unprompted review
Really good quality
Really good quality. Superb service. I had upgraded to white glove delivery and it was definitely worth it.
December 3, 2019
Unprompted review
Reply from The Furniture Barn
Hi Anna
Thank you so much for your 5 star review! We are so glad you had great delivery service and hope you are enjoying your new furniture.
Many thanks,
Emma Customer Service
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