Lovely Sales person Teresa, Fantastic Delivery service. Beautiful lounges. The store has such lovely products. Looking forward to re visiting,
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Lovely addition to my living room, only a few details reminding that this is made of recycled materials. Particularly like the little drawers which are exactly perfect to store the CDs. Only one minor... See more
Company replied
Gave them a call to inquire about the round dining room tables that they have in stock. Instead I was rudely handled by someone claiming to be a sales person. I’ve spent about 10k with them in the pas... See more
Nice furniture, was dealt with by a P Toomey at the doncaster store. Told us to ignore paperwork dates of ten to twelve weeks delivery it would arrive in six to eight. It didn't. The paperwo... See more
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Company details
Written by the company
New ownership, new sofas, new ranges, new offers; if you thought you knew Furniture Barn, it’s time to think again. We have new, beautiful living, dining and bedroom ranges including a wide choice of beds, plus, for the first time, we have a great range of sofas for you to choose from. All with the lowest prices, guaranteed.
Contact info
224 Broad Street,, B15 1AZ, Birmingham, United Kingdom
- 0333 200 1558
- web@furniture-barn.co.uk
- www.furniture-barn.co.uk
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great product and great customer service
November 22, 2019
Unprompted review
Reply from The Furniture Barn
Hi Nic,
Thanks you so much for taking the time to leave this review!
We'd love to see your new furniture in your home, so if you plan on uploading any picture to social media please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
We ordered a Claverton Wine rack..
We ordered a Claverton Wine rack... ordering, delivery and all correspondence was brilliant, however the actual item is not quite to our expectation as the stain that is used has made a long run on the top of the unit and therefore has spoilt the look of this piece of furniture
October 15, 2019
Unprompted review
Reply from The Furniture Barn
Good Afternoon Steven
Thank you for taking the time to leave feedback. I am very sorry to hear about the issue you have discovered with your wine rack.
If you would like to discuss this further, please contact our friendly customer service team on 0333 200 1552 option 4 and one of the team will be able to assist you further.
Kind regards
Elizabeth
Customer Service Team
Furniture Barn very helpful discussing…
Furniture Barn very helpful discussing other items I could order to match the table and went out of their way to assist. My only comment is the courier/delivery service weren't so efficient, confusion with when the order was coming as they texted me but had phoned our home number and spoke with my husband and messages conflicted with what my husband had discussed. When delivered although they did unpack and remove boxes, but they did not assemble and came in on a wet day with their shoes on (but that's me being picky)
October 8, 2019
Unprompted review
Reply from The Furniture Barn
Hi Lara - glad to hear that you enjoyed your experience, but ever so sorry to hear that your delivery experience was not up to standard.
I will feed this back to the delivery teams and we will endeavor to improve for next time!
Many thanks, Harry Customer Service
Good service via phone and quality item…
Good service via phone and quality item .sadly not impressed with delivery service
September 29, 2019
Unprompted review
Reply from The Furniture Barn
Hi Maxine,
Thank you for taking the time to leave this review! Sorry to hear that you weren't happy with the delivery service. If you could let us know what went wrong we would appreciate it. Please feel free to email our service team at service@furniture-barn.co.uk or contact us on 0333 2001558 option 4 and one of our team will be able to assist you further.
Many thanks, Harry Customer Service
Winchester Oak Display Cabinet - Don't Expect Good Quality!
I agree completely with with Karen Emmott's review, please dont think you will be getting good quality ordering from Furniture Barn.
I actually ordered my Winchester Oak Display Cabinet back in January, and have been meaning to leave a review of my disappointment since.
These items are obviously mass produced cheaply in Vietnam. I was shocked to see Vietnam labels on the back when it arrived. There is a crack in one of the doors, which dont line up, and the bottom ones don't even close properly - shocking quality control. The materials are thin, so despite looking sturdy, it is very flimsy. I hate to look at it I'm that disappointed with it.
I didn't have a problem with delivery though like some reviewers.
September 22, 2019
Unprompted review
Reply from The Furniture Barn
Good Morning
Thank you for your review, feedback is very important to us.
I am very sorry to hear of the issues you have reported Please feel free to email our service team at service@furniture-barn.co.uk or contact us on 0333 2001558 option 4 and one of our team will be able to assist you further.
Kind Regards
Elizabeth
Dreadful experience!
I haven't received the shelf unit yet but am astonished by what is tantamount to harassment from the delivery call centre. 7.15am the house was awoken to the call to say it will be delivered early tomorrow morning. All fine there apart from the rudeness of the hour. 11.30 am, another call and the purpose of that call, unknown, other than for the call operative to have a rant, it was a repeat of the earlier call, when I pointed that out, I was met with incredible attitude of a nasty and argumentative nature. I explained politely that there was no need to harass me with calls and that arrangements had already been made earlier this morning. The call operative became rather screechy, had a little rant at me, unwarranted by the way, forcefully repeating information we already both knew and when I said to her that this behaviour was not acceptable, she had another rant, to which I say, you're not listening are you? Her response. She slammed the phone down on me. I was not aware I would be dealing with child like, spoilt brat, behaviour when I placed an order with you and for that reason alone. I will never order from you again. Which is a genuine shame because you had other things I had my eye on but refuse! Point blank! To subject myself to these levels of rude, unacceptable and most definitely, unprofessional behaviour, ever again. I have been regularly making online purchases, large and small, for 10 years now and have never had to deal with such a ridiculous palaver as this over what should be a simple, straightforward delivery. I'm extremely vexed by such behaviour and have zero understanding as to why they have chosen to act in such an awful manner. I did call you to discuss this in private but your lines are too busy for you to be available.
September 17, 2019
Unprompted review
Reply from The Furniture Barn
Dear Miss Johnson,
Please allow me to sincerely apologies for any dissatisfaction you have experienced with the service you have received,
And thank you for your detailed review reporting this to our attention,
Reading your accounts of events I can reassure you this is not common practice & certainly not acceptable,
As per our conversation last night I have located your order and I can assure you I have personally passed onto the relevant management team to take further.
Kind regards
Helen
Customer Service Team
Reply from The Furniture Barn
Hi Andrew
Thank you so much for your lovely feedback.
We hope you enjoy your new furniture!
Thanks again,
Emma Customer Service
This is the first time I ordered from…
This is the first time I ordered from furniture barn, the service is great delivery arrived as planned and on time. lovely quality furniture . I will definitely be ordering again .
August 8, 2019
Unprompted review
Reply from The Furniture Barn
Good Afternoon Gillian
Thank you so much for this lovely feedback. We really appreciate your time in taking the time to send us a review.
Many thanks.
Emma Customer Service
very easy order procedure to followed…
very easy order procedure to followed by excellent delivery service
August 8, 2019
Unprompted review
Reply from The Furniture Barn
Hi David
Thank you so much for taking the time to sending us such great feedback!
We hope you shop with us again soon.
Many thanks
Emma Customer Service
Furniture is lovely and good quality
Furniture is lovely and good quality. Delivery times and delivery service was poor.
July 10, 2019
Unprompted review
Reply from The Furniture Barn
Hi Kay,
Thank you for your time to write us a review,
I am very delighted to hear you are happy with you lovely new furniture :)
I would also like to send my apologies that you were not pleased with your deliver experience,
We are always looking to improve our customer satisfaction & your comments will be address within our company.
Just to let you know if you like keeping your social media updated, If you post any pictures up on social media of your new furniture - please tag us in so that we can see #furniturebarnUK
Thanks again,
Kind regards,
Kay
Customer Service Team.
Reply from The Furniture Barn
Hi Sally - thanks for the feedback :-) do let us know who your delivery team were and we can pass on this glowing review.
If you also post any pictures up on social media of your new furniture - please tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Easy to order on line
Easy to order on line, delivery within reasonable time, delivery handled excellent, no issues
June 1, 2019
Unprompted review
Reply from The Furniture Barn
BOOM! This is excellent to hear Debbie - thanks so much for leaving the review.
If you happen to take any pictures of your new furniture and upload to social media - then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Ordered from Furniture Barn
Ordered from Furniture Barn - very pleased with my oak furniture, my only negative is that there are not many stores left where you can actually go and feel the quality of the furniture! I have ordered from their Grantham store in the past where you can see many items on display but sadly this store is no longer there!
April 4, 2019
Unprompted review
Reply from The Furniture Barn
Hi Lis,
No unfortunately we are online only now. But still the great quality you've come to love! Please do check us out at www.furniture-barn.co.uk
In the eantime if you post any pictures of your new furniture on social media - then please do tag us in #furniturebarnUK
Many thanks, Harry Customer Service
Delivery great not a problem.
Delivery great not a problem.
The furniture however, supposed to be oak, it's MDF with bits of oak stuck to it. Made in Vietnam. Dreadful quality
March 25, 2019
Unprompted review
Reply from The Furniture Barn
Hi Karen,
I'm happy to hear your feedback regarding your delivery experience,
Though please allow me to apologise for your concerns regarding your item,
If you would like to discuss this further, please contact our friendly customer service team on
0333 2001558 Option 3
Kind regards,
Kay
Customer Service Team
Reply from The Furniture Barn
Hi Wendy - thanks so much for taking the time to leave this review.
It's great to hear that you are happy with your new table.
If you happen to take any pictures and upload them to social media - then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Happy with purchase
Happy with purchase, excellent customer service. Good experience so far
March 8, 2019
Unprompted review
Reply from The Furniture Barn
Hi Darren - this is great to hear thank you :-)
Let us know what we need to do to get that extra star!
In the meantime, if you post any pictures up on social media of your new furniture then don't forget to tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Arrived a lot earlier than expected
Arrived a lot earlier than expected. Very satisfied. Just what we wanted.
February 19, 2019
Unprompted review
Reply from The Furniture Barn
Hi Howard - excellent we love surpassing our customer's expectations!
We really appreciate you taking the time to leave this review. If you pop any pictures up on social media of your new items then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Delivery Cancelled!!!!
My order was due to be delivered on 11th January , I took a day off work , only to find out my delivery had been cancelled !! , furniture barn had given the delivery company a wrong telephone number for me , it was another customers number , and this customer had cancelled their order not me , my wardrobes and table were redelivered , but unacceptable service I wasted a days holiday from work , then had to take another day off for the redelivered furniture , no I wouldn't recommend them .
January 20, 2019
Unprompted review
Reply from The Furniture Barn
Hi Karen,
Thank you for your review.
I apologise that you were not happy with your service and completely understand your frustrations.
As our warehouse is located in the midlands as we are a growing business we do somethings use 3rd party delivery companies to help us deliver to all our customers.
In light of this your feedback & your experience your review will be passed onto the appropriate management team to look into, in order to make sure admin & communication errors like this will not happen again.
We would like an opportunity to communicate with you directly as we believe we can help resolve this service issue with you.
If you would like to discuss this further, please contact our friendly customer service team on 0333 200 1552 option 4.
Kind regards
Kay
Customer Service Team
Very good service and quick delivery
Very good service and quick delivery. Will definitely use them again.
January 19, 2019
Unprompted review
Reply from The Furniture Barn
Hi Karen - well thank you very much for leaving this review!
We really appreciate you taking the time to let us know - and very pleased that you've enjoyed your experience.
If you happen to post any pictures onto social media of your new furniture pieces, then please do tag us in so that we can see #furniturebarnUK
Many thanks, Harry Customer Service
Lovely table but...
Lovely table. Would have given 5 stars but the catch on one of the leaves does not work properly so table does not join tightly. Will contact Furniture Barn after Boxing Day regarding this.
December 26, 2018
Unprompted review
Reply from The Furniture Barn
Hi Miss Gayle,
Apologies that you have experienced this issue! If you haven't had chance to contact our service team yet - the number is 0333 200 1552 option 4.
We have you have many enjoyable meals on your new dining table and if you happen take any pictures of it and upload to social media then please do tag us in so that we can see! #furniturebarnUK
Many thanks, Harry Customer Service
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