Furniture Village Reviews 

236,698
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 67,522 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the knowledgeable and friendly staff for offering exceptional guidance, ensuring a completely pressure-free environment when selecting items. Consumers also highlight the highly professional and efficient delivery service, noting that furniture is carefully assembled and all packaging materials are promptly cleared away. Some reviewers were not happy with occasional communication oversights regarding delivery scheduling and expected arrival time windows. Despite these minor communication snags, people consistently appreciated how promptly the dedicated team resolved any unexpected issues that arose. Buyers often emphasize that store visits are enjoyable, smooth, and supported by staff members who show genuine patience and dedication.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and knowledgeable service in store.... See more

Service

Consumers find service to be positive, highlighting an overall smooth, professional, and enjoyable process... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that drivers are professional, helpful, and... See more

Product

Customers consistently note positive experiences with product, highlighting the great range of furniture and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the overall experience as stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Funniture Village in Hove on Bank Holiday Monday to purchase a new table and chairs. Would like to say a Big thank you to Sam Crocket for making the whole experience so easy. He was so help... See more

Rated 5 out of 5 stars

The customer service here is top class. Would highly recommend shopping here. Very friendly and helpful staff. Special shoutout to Crina who sold us our sofa set. She made us feel comfortable and real... See more

Rated 5 out of 5 stars

David &Jake delivered our furniture today and provided excellent friendly and polite service. Brought it all in the room, assembled it and took away boxes and other wrapping materials. Provided advice... See more

Rated 5 out of 5 stars

I wanted to leave a 5-star review for Dinesh at Furniture Village, Old Trafford. My family and I were looking for 1 sofa set and a dining table. Dinesh took the time to understand what we needed, s... See more


Company details


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4.8

Excellent

TrustScore 5 out of 5

237K reviews

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4.8

All reviews

(236,698)

65,147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Attentive

Attentive, but not pressurising, sales staff. All questions answered fully and a good deal.

Thanks, Kevin.

September 13, 2026
Unprompted review
Rated 5 out of 5 stars

Ba& Jo did delivery today

Ba& Jo did delivery today. They are really good people professionally they finished the job they took care of the house no dirty shoes. Every time they come in remove shoes Very happy with service

September 16, 2026
Unprompted review
Rated 5 out of 5 stars

Replacemrnt…

Spoke with Keiran regarding a problem with a small flaw on the recently delivered table I purchased. The response from him was professional and he resolved the issue immediately. A new table had been ordered and the process was explained clearly. Excellent service.

September 16, 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with delivery service from…

Really happy with delivery service from Furniture Village. I was kept informed about my delivery time, and it even arrived slightly earlier then my delivery slot. Martin and Richard delivered our dining room table and 6 chairs. They both showed respect for my property and the items being delivered. They put my table together very carefully so no damage was caused and took all the packaging away with them. Really happy with the service and Martin and Richard were both friendly and helpful. Thank you.

September 16, 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience at…

I had a fantastic experience at Furniture Village, and I would especially like to thank Abdul for his outstanding customer service. He was incredibly helpful, friendly and professional throughout the whole process.

Abdul was patient, attentive and genuinely listened to what we were looking for, making everything so easy and stress-free. His customer service was exceptional, and he went above and beyond to make sure we were happy with our purchase.

Thank you, Abdul, for making our experience such a positive one. Excellent service like this really makes a difference. I would definitely recommend Furniture Village, especially Abdul!

September 16, 2026
Unprompted review

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