Grade Potential Reviews 

177
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, patient, and caring, fostering positive learning environments that help students improve their grades and understanding. Many highlight the excellent, convenient, and flexible service, appreciating the responsive communication and quick action in matching students with suitable tutors. Conversely, a small portion of people felt that there were issues with tutor consistency, reliability, or suitability, alongside problems with customer service regarding billing or effective problem-solving.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising the tutors as knowledgeable, professional,... See more

Service

Clients share positive opinions on service, with many reviewers praising the ease of finding a suitable tutor... See more

User experience

People report positive experiences with user experience, with many expressing satisfaction with the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, communication,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers reporting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve only had 1 lesson so far, but my tutor is really knowledgeable, kind and patient. She has told me things I didn’t know about my ancestry just by my grandparents name (my dad is 1st gen American,... See more

Rated 5 out of 5 stars

My 7th grader is hugely benefiting from the in-home tutoring service provided by Grade Potential tutoring. The tutor is very prompt, works with our convenient timings. The tutor is able to explain it... See more

Rated 5 out of 5 stars

Tiara has been absolutely amazing with my son, Alan. she was kind, patient, and incredibly understanding. She truly takes the time to connect with him and meets him where he is, which means so muc... See more

Rated 5 out of 5 stars

Ed was excellent! He was soft spoken and had my daughter who has severe ADHD speaking softly as well. Everything I mentioned I wanted in a tutor when I spoke to the company I got! Ed turned frustratio... See more


Company details

  1. Tutoring Service
  2. Career and Education Provider
  3. Private Tutor

Written by the company

At Grade Potential, we believe the most impactful learning doesn’t need to happen through a screen. It happens face-to-face. It’s not just our preference, it’s the foundation of how we work with students and families every day. We focus on in-person tutoring because we’ve seen what happens when students build real relationships with the people helping them. We match each learner with a local, vetted educator who meets with them at home or at a location that works for the family. It’s familiar, consistent, and built for sustainable progress. We know every family’s needs are different. That’s why we offer virtual sessions when needed, especially for students in rural areas, with inconsistent home time, or who simply prefer learning online. But our model is intentionally built around real-life connection and in-person support because those elements tend to lead to stronger outcomes over time. Whether the subject is elementary reading or graduate-level writing, we help families find the right tutor for their needs, their pace, and their goals. And from first outreach to final session, we handle the logistics, the communication, and the follow-through, so the focus stays where it should: on consistent, high-quality learning.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

177 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(177)

176 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a great experience with grade…

We had a great experience with grade potential 🩷 we signed up Thursday 12/4/25 and by Friday, we had our first session. We had Angela for a tutor and my teenage daughter really hit it off with her. My daughter had 3 sessions! Feels very confident about her test tomorrow. We are so grateful for the quick response and action to help us! Will keep them in mind if we need tutors again!

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

John is phenomenal

John is phenomenal. He made it incredibly easy for a 45 year old student to succeed doing alegbra that he hasn't done in 20 years.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

The tutor was found very quickly and…

The tutor was found very quickly and met all our expectations. All qualifications were met, and the program for online tutoring is an amazing place with many functions to make the learning process interactive. The tutor is very intelligent and amazing at explaining.

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

We first enrolled with Grade Potential…

We first enrolled with Grade Potential Tutoring in Austin, Texas last year. The tutor assigned to my daughter was excellent—she enjoyed working with her, and I believe the sessions had a positive impact on her grades.

When summer arrived, we decided to pause tutoring services since our schedule becomes much busier due to frequent out-of-state travel. I notified Grade Potential that we would not be using tutoring services during the summer, requested that billing be stopped, and indicated we would resume once the school year began.

However, I later noticed continued billing from Grade Potential despite my previous notification. Assuming it was an oversight, I contacted their office and spoke with a representative who reversed the charges. I believed that resolved the issue and that we would restart services when school resumed.

To my surprise, while reviewing my credit card statement later, I discovered several additional unauthorized charges from Grade Potential. I contacted them again, and while the charges were again reversed, I expressed frustration and requested that no further billing occur unless we were actively using their services.

When the new school year began, our previous tutor was no longer with the company, so we requested a replacement. The new tutor was excellent as well. Unfortunately, her visit reminded me to review my account again—at which point I discovered three more unauthorized charges made during the months we were not receiving services.

I contacted the company a third time to request refunds and expressed my displeasure with their billing practices. I was referred to a manager, to whom I explained the situation. The manager offered to refund only two of the three unauthorized payments, stating that their system required at least one charge to keep the account active.

This explanation is unacceptable. Their internal computer system should not result in customers being charged for services not rendered. I made it clear that I expected a full refund and explained that we would continue only if the issue was resolved. Otherwise, we would terminate our business relationship.

The manager was dismissive, spoke over me during the conversation, and was generally unprofessional. As a result, I decided to discontinue doing business with Grade Potential Tutoring. This is disappointing because the tutors themselves were excellent. Unfortunately, the company’s billing practices and poor customer service overshadow their good work.

I will no longer be using Grade Potential Tutoring and would advise others to proceed with caution unless they are comfortable being billed for services they did not receive.

I have since contacted my credit card company, explained the situation, and was promptly reimbursed for the unauthorized charges.

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

Unreliable, disorganized company

This company will happily take your money, and give you nothing but one delay after another in actually matching you with tutor. Grade potential is unreliable in every sense of the word.

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam company operating under…

This is a scam company operating under several different names Tutor Hero, Grade Potential Tutoring, Grade Potential, and several others. They had elaborate descriptions of their tutoring process to lure me in and as it turned out the reviews were fake. Do not trust this company as they will bilk hard-working single moms like me out of hundreds of dollars and all I was looking for was a tutor for my accounting class. Now I will not be able to buy groceries this week or pay for my son's summer soccer.

May 29, 2024
Unprompted review

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