Greenline Reviews 

I would put 0 star if I could! I purchased 2 tickets on 26th December on Megabus page. We were supposed to leave London at 4:25 am but no bus came. There were plently other people waiting for the same bus to go to Luton airport. We had to take the taxi insted, we risked to miss our flights.
When I wrote a complaint and asked for a refund, they claimed that they provided info about the schedule on Greenline service and I had to look there. But I purchased the tickets on Megabus page and there was no info. That is what matters. They failed to provide neccesary information and many people couldn't take the bus that they paid for.

Saved by Greenline on the way back to Luton from London. After we had been waiting in vain for 90 minutes for the National Express bus to pick us up, we were saved by the Greenline bus, which brought us to the airport just in time. On our way to London we noticed that the Greenline bus operates much more frequently between the airport and the city. We stood in line for one hour (our plane arrived early) for the National express bus. During this hour at least three buses from Greenline drove of to London. On the way back from London we took the fourth Greenline bus that stopped during the 90 minutes we had been waiting for the National Express (they told us the traffic was too busy). The Greenline bus has a few extra stops before it arrives at the airport, but this is compensated by the punctuality, even during busy days.

Just WOW! Just had to pay £20 for Luton to Victoria instead of £11.50 online because as per the driver: nothing else is running and company is trying to make some money. When asked if I can buy my ticket online they said: yes, but you can’t get on unless you have a printed ticket! Never again!

They have one schedule online and a completely different one at bus stop 6 for the 757 Victoria- Luton service. Waited for a bus that never came and had to purchase a new ticket from National Express.
Utter disgrace for a big company such as Aviva and both companies (National Express) have a monopoly on airport transfers and actively abuse it

racist and aggressive driver I take this root quite often as I live in Victoria and my mother in luton.

I have been trying to avoid one driver every time I take this line as I had questioned him once about a fear that I had to pay for my child that under 5 which is for free but just because I had two any way I paid he didn't like the fact I questioned it even when I have said nothing wrong any way this was 3 months ago arround August today October the 31 I took it with my two children and my sister so I went in and he was like you going to pay for your second child I said no my sister is behind me another adult as I passed the step towards the stair hi says it again in a loader voice I said no my sister his her and they both under 5 he turns towards my sister and she says if it gets bussy I will put him on my lap this is the rules.

My sister is still holding the cash in her hand instead of waiting for her to ask for adult tickets he asks her old are. You in a very rude way my sister is disabilited she's paying but under what's rule you ask for age when she didn't have the chance to ask for a ticket yet for you to questio her age. He tells him the age I said why you asking she hasn't spoken yet he came put with the most stupid excuses ever you look small. As I asked him why you asking her he turns towards me and shouts about the incident that I had with him 3 months ago about paying for my children under 5 that I wasn't happy about. I was shocked how can he remember when I only asked so not only
racist and aggressive but tney target ppl who question them. I was angry how can you ask an adult when thee paying full adult far how old are you under what rule is this. I wend off this bus and called the police I have report it as am sure he's racist and I told him he was his bus plate BP17urw that left Victoria at around 2.34pm

Unreliable service, no updates on cancellation of service and refund is impossible. They will just pass you around and give you a voucher that is basically useless. They just care all about money

Rude and ignorant. I am a disabled person (freedom pass holder) asked them for assistance at Luton airport on 17.09 9.30 depature going to Victoria - being ignored. Despite the obvious appearance as a disabled passenger using a walking aid, when the only seat was left on the bus they would not let me in and took someone from the line behind me saying I got a free ride anyway. After 20 min of waiting time when the next bus arrived I didn't get my place again - so total waiting time was 45 min. In any country in the world the amputees like me would be given an opportunity to skip the line. This bus company obviously has no respect for disabled people. The person in charge was clearly enjoying himself having a full control over the crowd. He was agitated and loud, not really smiley or pleasant. I don't need their "free rides" anymore and if you want a first class service and your dignity undamaged - avoid the "Greenline" buses. I might sound too picky but journey itself was behind the schedule and very bumpy.

Bad, don't pick Green line bus service to Windsor from London. Didn't make his stop and left us on the bus to and took his break.

Piece of bad stuff, if you have even a tiny bit of respect for yourself don't even dare travelling with them. In 9 out of 10 situations you are going to be faster travelling by bike. It's a shame I had to put one star in the review, not like it's deserved by any means.

Absolutely terrible - will never use again for the following reasons (based on yday power outage across the country)

Bought a ticket for £10 from Victoria to Luton (Bus never arrived - the only coach that was at the stop was overcrowded and driver never let anyone else on)

Stops are inadequately marked

Staff are nowhere to be seen

Cant even email them - you try and do it form their website and it never works - shocking bad

Poor, poor, poor

My British children were bitten by bugs all over the body train reached 4 hour late no TV no wifi all fake very dissapointed paid 30k waste all of my money
Pakistan zindabad

This 758 is always late. I take it to go to Hemel and it’s the worst service I have ever seen. Even if the road is empty, they complain about traffic every day. Can they not manage their route? So inefficient... I advice everyone to consider your plans an hour late for this ridiculous service.

Rude and intimidating bus driver. I will never use this service again. When asked about the time the driver rudely asked me:" what does the timetable say?" I just said that I needed to know in case it departs too late. His answer was that I should get the train then if I can't wait!
Absolutely disgraceful! It happened today, 12th July at 1.25 in Luton!

We have just been to torquay the nethway hotel with our fantastic driver and his wife Julie who has made our weekend away very special. Paul and Julie you are a credit to greenline thank you so much love Jean and gang xxx

I have taken 757 from London to Luton Airport twice. First time round the bus did not show up. According to the schedule a coach is supposed to come every 30 min so I decided to wait for the next one, as their phone operator advised me to do. Bad idea - the next coach was 20 min late so I arrived at the airport nearly an hour later than I planned.
Stressful to say the least.
But I thought that perhaps it was a fluke, after all the service back ran smoothly. So I tried again in a few months time. And once again: no bus, phone operator says that the next one will be there in 30 min... this time round the second bus did not show up either.
So if you can’t spare an hour or two waiting save yourself the trouble and get the train or a National Express bus.

Complete scam. I paid for a ticket on their website, the ticket was supposed to be emailed to me, the email came through in a corrupt format so I could not access the ticket. Their lines are closed all weekend so no one to help. When I called Monday morning I spent £10 on the line waiting for an advisor, then told there is nothing they can do. I complained and tried to get a refund on my ‘unused ticket’ (which never arrived), no refund. Untrustworthy, unhelpful, company. Never again.

Bought a ticket to the airport and the coach was full. I rang the company and was told "buying a ticket doesn't guarantee you a seat". Scam company.

Never on time. Seats are tight and crammed for room. Barely any leg space.

Dear Greenline

I’ve just had the most unpleasant experience with a female member of your team. She was rude intimidating and to be quite frank threatening.

My husband and myself arrived at Victoria Station to board our bus home. My husband proceeded to ask a bus driver of the Megabus if we were in the right area to board. Your inspector very rudely interjected and ‘shouted’ she is on her break ! My husband said to your inspector I only want to ask the driver a question and she repeated in a very intimidating manner the same response. I said to the inspector that there was absolutely no reason to be rude she put the flat of her hand up to my face and repeated she was on a break. I called her rude and she just kept repeating and repeating ‘break’ ‘break’. I asked this inspector for her name which she flatly refused to give and told me that she did not have to give it to me !!

If you have CCTV in the area I am sure you will witness this incident for yourselves. The time of the incident was approximately 12.50pm on Tuesday 15 January.

I have never been treated in such an appalling manner from a front customer serving agent. Further to say I am totally disgusted !