haart Reviews 

Stratford branch have now not paid landlords the rent owed for over 7 days, breaking contractual conditions. The tenant has assured the rent has been paid to Haart, and yet no payment has been made to the landlord. Emails are ignored and calls are not answered. Communication is almost zero.

Presumably, this branch has major solvency issues, I would therefore exercise extreme caution before engaging Haart for any services.

Adam Copas was very respectful and professional
First he offered to take off his shoes out of respect.
He was easy to talk to and he explained to the appraisal process clearly as well as leasehold.
The service was excellent, and he gave me an information box fie well presented.
Thank you.

Mohammed from Haart Real Estate was extremely professional, humble, and provided excellent customer service. Even at short notice, he arranged viewings for three other properties and was very knowledgeable throughout the process. Anyone would instantly appreciate his outstanding customer service and polite nature. He is a young man with a very bright future ahead of him, and I am sure he will go a long way in his career thank you Mohammed.

Did not sell my house through Haart never even enquired with them when I was selling, they started calling me back in January this year when my property went on the market, told them I wasn’t interested. Sine then the calls have been endless, explained to them that I sold the property on one of the many calls, since then I have had numerous calls explaining it is sold and don’t contact me. Today yet again another call from Haart, not sure what they don’t understand about I have no property to sell!! However nearly 5 months on I am still getting calls, every time they say they will take me of the list, yet the calls keep coming. Can’t say what the service they provide is like but if this experience is anything to go on then god knows what selling a house through them must be like?

Roxanne Samuels was absolutely fantastic!
She was in contact and on the ball chasing the solicitors and the sellers from the moment she took over ! I really don't think we would have persevered with buying the property if it hadn't have been for Roxanne !
She is an asset to any company!

Absolutely disgraceful service from haart Estate and Lettings Agents Bedford. It has been over 6 weeks since my tenancy ended at 45 Pendennis Road. Despite receiving written confirmation on 28th April that my deposit of £1,442.30 was processed, the funds have still not arrived. They are now ignoring my emails and a Formal Complaint. Now I'm being forced to escalate the matter to the Property Ombudsman and the TDS. Avoid this agency if you want to see your money back.

Terrible lack of communication skills and basic understanding of the TDS that they use to hold deposits. Holding a deposit unlawfully.
Avoid them, unless you want to experience them avoiding your emails and calls for weeks.

All sorted thank you for your patience

I had a brilliant experience selling my property through Haart Walderslade. The team has fantastic local knowledge and provided exceptional support throughout the entire process. They made sure everything was handled efficiently, and the communication was always clear and professional. If you are looking to sell in the Walderslade area, I would highly recommend giving them a call! Big thanks to Karen, Charlie and Tracy for their excellent support and updates throughout.

Appalling. 1 star because I can’t leave minus 1000! Absolute waste of space of a company. Never answer their phones, on the very very rare occasion they do you get bounced around the country and no one ever bothers to reply despite their promises. Two weeks and counting….. Don’t waste your time or effort, avoid at all costs.

They will not stop hounding me since I made an enquiry . Ringing me non stop all over the bank holiday weekend. Late on Saturday Sunday and Monday night. I have blocked their number and they still will not take the hint . Disgraceful

I had a very disappointing experience with Haart Estate Agents. Maintenance issues in the property were not handled properly or in a timely manner. I reported a serious problem with the bathroom — both the bathtub and the toilet were not flushing — multiple times via phone and email. Despite repeated follow-ups, it took over three months and the issue was still not resolved.

Communication was poor throughout, and I felt ignored as a tenant. On top of that, my deposit was not returned at the end of the tenancy. I eventually had to go through an adjudicator to get my money back, which was stressful and time-consuming.

Overall, I would not recommend Haart based on my experience. Tenants should expect better responsiveness and professionalism when it comes to essential repairs and deposit handling.

If you are a landlord avoid at all cost. The lettings team Mohammed and Leo at first informed they had found a couple with kids but they are lesbian. Confidentiality breach and did they want me to discriminate? I did not quite understand why l was being told this because whom people love or get in a relationship with is not my business.
Haart's property management team not honest people. No communication skills. Rent should have been deposited in my account on the 27th of April, l was told the tenants are separating or divorcing. When l asked how was that relevant to rent being paid, l was informed they get paid on the 30th. On the 1st of May l was told by Isaac they had seen proof of payment and because of bank holiday there will be a delay. Its the 6th now and no sign of payment. Calls not being answered now

From start to finish everyone at Haart worked tirelessly to get my tenancy in place. Despite external companies delaying and not responding the whole team stayed positive and got me into my new home on time.
Could not recommend Haart more! Thank you to every single member of staff I spoke to or did work on my move

I strongly warn anyone against using haart estate agents Northampton. My biggest piece of advice: do not let them pressure you into submitting a review at the start of your tenancy like they want you to. Wait until you have lived there for a few months or moved out to see their true colours.

According to the 77020 Adjudication Report, they tried to hit us with a ridiculous £348 claim when we moved out of 23 Ashburnham Road, most of which was completely unjustified. The Boiler Scam: They tried to charge us £198 for a "boiler lockout," claiming we broke it by turning off radiators. We had actually reported heating and hot water issues to them multiple times in January, July, and November 2025, yet they still tried to blame us for "tenant negligence." The adjudicator saw through this and awarded them £0.

Dishonest Cleaning Fees: They demanded £150 for a "full professional clean" despite the property being returned in "Good" condition. They even tried to charge for a shower that was recorded as "Poor" and mouldy when we moved in. The adjudicator threw out the bulk of this, awarding them only £30 for minor, localised marks.

If we hadn't fought this through flatfair adjudication, they would have happily pocketed £348 of our money for maintenance that was their responsibility and cleaning that wasn't required. They are dishonest and will try to profit off your deposit.

Excellent customer service
I was looked after by an agent named Celso on Saturday.
With what seemed a bumpy start he turned it into a smooth ride.
We visited the branch earlier this week and booked a viewing but it wasn't recorded on the system.
I was meant to work from 1.00pm.
I called Haart to confirm my appointment but they couldn't find me on the system which really annoyed me because I only had a couple of days where I could visit the house
It was nearly 11.30am but there seemed to have no viewing booked under my name.
He managed to rebook me on the same day for a 12.00 pm viewing.
I am really grateful that Celso went out of his way to accommodate my needs.
Thank you.
Although his colleague let me down, Celso did his best to improve my experience with Haart.

I have been a landlord for 20 years and dealing with Haart Estate agents walderslade has been the most frustrating and stressful let. Once they have your fees, getting a response is like banging your head against a brick wall. They have kept my new tenant's deposit since 10th April and as I was running out of time to upload it onto the Deposit Protection Scheme within 30 days, I have used my own money to make sure I'm compliant. I have emailed multiple times, either no reply or unhelpful response. Now I am stuck wasting my time trying to get the deposit returned to me together with a receipt for the fees I paid which I have requested numerous times. Poorly managed branch. They make you feel like you are going to spend the deposit money so they are protecting it. Despite me providing the information they needed, they continue to ignore me. I definitely do not recommend haart walderslade for landlords. Shocking service. The only good thing that has come out of it is realising how great our last letting agent was who we will be going back to.

Had a great experience with Ashwin Gurung was very polite and knowledgeable throughout our dealings with Haart. Helped us with any queries we had regarding our let and we b finally completed dead on the deadline set.
A very helpful young man.

I am appalled by the conduct of the Haart Milton Keynes branch. Since 11 March 2026, they have withheld our deposit without legal grounds. They attempted to override the landlord’s own instructions to refund us in full, choosing instead to try and claim "arrears" for a period where they already held the keys and exclusive possession of the property.

Only after persistent emails citing the Tenant Fees Act and the TPOS Code of Practice did they admit the "system" was clear and the rent was waived. Yet, 8 days later, we are still waiting for the transfer. This is a clear case of unreasonable withholding of undisputed funds. Formal complaint raised with The Property Ombudsman. Prospective tenants and landlords beware: their administrative incompetence is matched only by their lack of transparency.

I met with Daniel for a viewing at a Nottingham property. He was so relaxed and welcoming! Honestly the best energy I've gotten from a letting agent in my many years of renting. I wish he could accompany me on all of my property viewings. It would make them so much more enjoyable.