haart Reviews 

What a team at haart big shout out too Lesley and David made life so easy for us thanks again Tony and di

Had Autumn recently value my property. I found her to be very polite and professional. She explained everything to me and brought me evidence of how she came to the valuation. I would definitely use Haart in Ely and Autumn’s services again.

We had a professional, informative, truthful and trustworthy experience when we were selling our house. The staff worked as a team and were very accommodating especially during viewings. We were kept informed. We felt valued in every step of the journey. Thanks to Danny, Aaron and Tyan, particularly, because they worked directly with us. They are a great team, who do not only look at the money, but the whole process. Although the sale fell through at the last stage, we still stand with our comments. We will definitely use them again. We strongly recommend.

Ewan and Chloe were really very helpful and I really appreciate their support throughout. Thank you for everything. Highly recommended.

I’m trapped in a contract with them letting my property and I feel like I have a parasite I can’t get rid of. 6% rent collection fee is actually 7.5%. You get charged for extra stuff you don’t want and if you try to call them you hit a brick wall. High staff turnover, just receive emails telling you they are charging you for extra things you don’t want and can do yourself. I only wanted rent collection, not the extra money making schemes. Yearly reports and £25 for sending a document I have already served.

Biggest mistake using Haart as a landlord. Communication is poor your property in Bedford will be managed by Northampton and Milton Keynes branch. The worst thing is you can call until your are blue and chances are someone new most of the time.

Self manage or use someone else

Good communication until they get your business.

I would like to express my disappointment with the situation regarding the cancellation of our reference by your agency. After Nicola decided to cancel our reference, I was informed that I wouldn't be eligible for a refund of my deposit. The most frustrating part is that she's now disputing this, claiming that we failed the referencing process, despite initially stating that she was cancelling the reference herself. When I pointed out that if she believed we failed referencing, she should refund my money, she became rude and refused, stating she would never give me my money back.

Extremely disappointed with experience as first buyers who received a below par, poor service provided by the field team. Special shout out to the office admins Ruby and Chloe for their help, but it’s unfortunate that the poor service provided by the field team has overshadowed their work.

Communication was extremely lacking. I couldn’t believe how difficult it was to get hold of the agents throughout the whole buying process. We bought from a seller living abroad who gave Haart Grays the keys to maintain and sell the property on their behalf. Haart Grays mismanaged the property and it was in a complete mess. Myself and my partner were too deep into the buyer process to pull out.

Please please beware and I would absolutely urge you to do your research before buying a property managed by Haart Grays, especially one where the seller lives abroad.

We as first time buyers are bitterly disappointed at the whole buying process.

Terrible, one of the worst experiences i have had using them. Completely useless and incompetent staff

The light switch on the ceiling of our toilet/bathroom has been broken and hasn't worked for a week. For a whole week now, we’ve been left in the dark at night in our own bathroom. We emailed them a week ago, but they haven't done a single thing about it. They clearly have zero respect for their tenants.

Kirsty and her team at Haart Walderslade have been amazing whilst selling our home. They have always kept us updated with viewings and feedback and found us the perfect buyers. Normally a house move is very stressful but Kirsty took on most of the stress for us and even after the house was sold she is still keeping me informed of chain movements and even helps deal with our purchase for us! We would highly recommend Haart for buying, selling and everything in between. Thank you!

I had a brilliant experience dealing with the haart Lincoln branch. Both Jake and David were incredibly professional, helpful, and transparent from start to finish. They kept communication clear throughout the entire process and made everything feel completely straightforward and stress-free. I really appreciate their hard work and would highly recommend asking for them if you're dealing with this branch!

My praise is for Carlissa John. She is and has been a strong support to me. I could not have managed to make informed decisions without her advice. She adheres in due diligence and makes difficult situations easier to handle. She is a true professional who is both efficient and mindful in her approach to all parties.

Clair pollard was of much help and guided me through all of my queries and concerns. Highly recommended. She was very supportive!!

I’ve had the pleasure of working with Beatrice Bejenaru as my Property Manager over the years, and she has been brilliant throughout. Always professional, responsive, patient, and genuinely supportive whenever any issues came up with the property or tenancy matters.

She made what can sometimes be a stressful process feel much easier, and her communication was consistently clear and proactive. Nothing ever felt like too much trouble.

A real credit to Haart, and thoroughly deserving of becoming a Senior Property Manager. Thank you again for all your help, Beatrice. Highly recommended.

As the first time seller in London, this has been the extremely worst experience I have been gone through with Ares and Rice of Harrt. I believe I was misled by a higher valuation and persuaded to sign an unfair contract which included a 20-week sole selling rights agreement and a fixed amount of commission, £14,000.
After only a few viewings, they kept pressuring me to accept the offer which was far below market price. I tried to call Ares, but he didn’t answer my calls. Of course I didn’t accept the so-called ‘offer’.
I waited until the contract ended and wrote them an email stating that I would terminate the contract with 30 days’ notice. After a week of termination, they sent me an unreal list of introduced buyers – eight in total. According to my correspondence with them, only 2 of them came to have viewings. The other 6 never came and didn’t show in my record.
I immediately emailed to ask for an accurate one. Unfortunately, they simply resent the same email again and insisted that they have the right to claim commission if our flat were sold to those buyers, even though there was no evidence that those people were ever genuinely introduced to us.

All in all, very disappointed, feedback was hard to get, constantly had to chase them to find out any information.

We unfortunately cannot recommend Haart Estate Agents based on our experience.

They are the worst property management company. Do not use them. They never pay rent when it’s due. I have been chasing my rent which the tenant has paid 5 days ago and they claim they are unable to pay it, I have had missed payment and had to pay interest on this, spoke to them about it they don’t care.
The tenant doesn’t contact them for issues anymore either they contact my contractor and my contractor tells me the issue basically Haart is getting paid for doing nothing & they are still not paying me my money.
Its ridiculous! Never use such an inefficient company.

I would like to thank Chris Naya and Jonathan Green at Haart Colchester for being so helpful and professional, both going out of their way to help me with valuations and mortgage advise. A lovely experience all round.

I am extremely disappointed with the service I received from Amy Cherry at Haart Rayleigh. I contacted the branch regarding an overpayment of rent and repeatedly asked for my money to be refunded, as I need it to cover moving costs. Despite several emails, I have felt ignored and left chasing for responses.
I was also told that my overpayment would effectively be held until I returned the keys, which felt unfair and very concerning as I am in a no deposit scheme so they should not be holding my overpayment ransom or as a deposit.
In addition, when I requested a reasonable alternative for returning the keys to a closer branch due to the property being in Shoeburyness, I again have not had any response. Hence this review is a last resort as to hopefully getting a response.
Overall, the customer service and communication is poor, stressful, and disappointing during what is already a difficult moving process after being Served a section 21 at no fault of my own.
I would expect much better professionalism and responsiveness from a lettings agency.