haart Reviews 

Having dealt with Haart estate agents years ago I was not impressed, but have recently been dealing with LILY BARNES from the Colchester office and cannot praise this young lady for her wonderful and attentive manner in assisting me in my search for a property. Has quite renewed my faith in this estate agency. Thank you

I had a fantastic experience with Clair at Haart Guildford. From start to finish, she was professional, approachable, and incredibly helpful. Clair kept me informed throughout the process, was always quick to respond to any questions, and made what could have been a stressful experience feel straightforward and manageable.

Jasper was brilliant. After dealing with many agents during my search, he was definitely the most helpful. He understood my brief, kept in touch and I genuinely felt like he was working on my behalf to find me exactly what I wanted. I found that most other agents really couldn’t be bothered, aside from turning up to open the door and let you in, they knew very little about each property and although promising to get back with information, Jasper was the only one that consistently went out of his way to get back with answers. I really just wish I had found my chosen property with him!!

Dealing with this agent has been nothing but problematic from start to finish. (Although they seem determined to see this transaction fail)
Their service leaving more than one party of the chain distressed on multiple occasions.
Their inability to return calls is awful and when you do get to speak to someone the attitude is some of the worst I've ever experienced.
With Rolanda Politakas boasting nearly 30 years experience but telling me she's not looking to support the chain exchange and picking for an argument after I terminated the call, ringing back to show off to her colleagues in the background. I am baffled this company employs such a unhelpful and rude individual. Also boasting a level 2 mental health awareness, what a joke!
Avoid Haart at all cost.

DO NOT USE HAART EVER, IF YOU ARE LETTING A PROPERTY IN BRISTOL.!!!!!!!! I have never met a more incompetent and useless team as the Bristol, Clifton team, they have no idea what they are doing, they seem unable to answers the simplest question and completely miss managed my house leaving to the clients staying 3 days extra, which I had to tell them about. They still owe me a months rent and the boy who was looking after my house, Maxim, seems unable to do the simplest tasks and is unable to answer more than one question at a time, these people are totally useless. AVOID AT ALL COST.

We are looking to buy a house in Witham, Haart agents are not helpful at all, never call back or reply to emails.

⭐ 1 Star – Avoid This Company
I strongly advise landlords to avoid this company for both property management and lettings services.
When you sign up, you are encouraged to pay for various management services, legal protection, and rent guarantee products. However, when you actually need their support, especially in cases involving tenant arrears, legal action, or possession proceedings, they appear to do everything possible to avoid taking action.
In my experience, they repeatedly requested additional documents and information that had never been requested before, creating unnecessary delays and obstacles rather than helping to resolve the issue. It felt as though they were looking for excuses not to proceed with the legal protection services that I had already paid for.
Customer service has been extremely disappointing. Calls are often unanswered, communication is poor, and staff appear inexperienced and insufficiently trained to deal with serious property management issues. As a landlord, you need a management company that protects your interests and acts promptly when problems arise. Unfortunately, that has not been my experience.
My experience has been incredibly frustrating and stressful. I felt unsupported throughout the process and left to deal with problems that I was paying the company to manage on my behalf.
Based on my personal experience, I cannot recommend this company and would strongly suggest that landlords look elsewhere for property management, lettings, and legal protection services.

Anne-Marie has been incredibly helpful throughout my experience as a tenant. She is always approachable, professional, and willing to listen to any questions or concerns I may have. I genuinely feel that I am listened to and taken seriously whenever I speak with her, which has made a real difference.

She communicates clearly, follows up on matters promptly, and consistently goes above and beyond to provide support when needed. It is reassuring to know that there is someone reliable and understanding to turn to.

I would highly recommend Anne-Marie to anyone looking for a lettings agent who is caring, responsive, and committed to providing an excellent service. Thank you for all of your help and support.

I rented a flat in Ashford through this agency, and it was handed over in an unacceptable condition. From the beginning of the tenancy, I reported numerous issues, including severe mould, leaks, rust, and other maintenance defects. Despite repeated emails and persistent follow-ups, my concerns were consistently ignored or dismissed.

One of the most serious issues was the property's water supply. The property was left without running water for almost three months. Rather than resolving the problem, the agency repeatedly claimed that it fell outside their remit, leaving me with no option but to pay for repairs to the water pump myself in order to restore the water supply.

The property also suffered from a significant mould problem. Given that my daughter has an existing medical condition, I repeatedly raised concerns about the potential health risks and requested assistance. Once again, little meaningful support was provided, and I was forced to address the issue at my own expense. Throughout the tenancy, the agency appeared far more proactive in reminding me when rent was due than in fulfilling its responsibilities regarding the condition of the property.

The lack of support became so severe that we ultimately felt compelled to leave the property due to genuine health and safety concerns. Every issue was documented and reported to the agency in writing before we vacated. Rather than addressing the condition of the property, the agency seemed primarily focused on enforcing contractual obligations and retaining us as tenants for as long as possible.

Following our departure, we were presented with a substantial bill for alleged damages and repairs. This was despite the fact that many of the issues cited had been reported from the outset of the tenancy and clearly pre-dated our occupation. We submitted extensive evidence through the Flatfair platform, including photographs from the official check-in inventory provided by the agency, along with photographs and correspondence sent throughout the tenancy documenting the issues.

What was particularly concerning was the response from Rosie Wallace, who stated: “There is no proof of the date in which these photos were taken of the property; please also compare the check-in and check-out reports for evidence.” This response suggests either a failure to properly review the evidence submitted or a fundamental misunderstanding of the documentation provided. The photographs in question were taken directly from the official check-in inventory and from emails previously sent to the agency reporting the issues. Had the evidence been reviewed thoroughly, this would have been immediately apparent.

Regarding Arandeep Dhinsa, I found him to be completely ineffective in providing any meaningful solutions to the issues raised. It appears that the responses and supporting evidence sent to him were either not properly reviewed or disregarded, as the attached documents were seemingly never opened or examined. Had these attachments been reviewed, the mistakes on your side would have been evident.

Furthermore, concerning the water issue mentioned in the first paragraph, this matter was raised directly with Arandeep Dhinsa. Despite being made aware of the problem, no adequate support or action was provided to resolve it. As a result, the issue remained unresolved for four months, causing unnecessary inconvenience and demonstrating a serious lack of responsiveness and accountability.

Having rented properties across London and the South East for many years, this has been, without question, the worst experience I have encountered with a letting agency. The level of incompetence, lack of accountability, poor communication, and disregard for legitimate tenant concerns was extraordinary. The unnecessary stress, time, and financial burden caused by the agency's conduct is something no tenant should have to endure.

Based on my experience, I would strongly advise anyone considering renting through this agency to proceed with extreme caution. Ensure that every issue is documented from the very beginning of the tenancy, as you may find yourself having to defend against claims relating to problems that existed long before you moved into the property. In my experience, both the lettings team and management were unhelpful, unsupportive, and unwilling to take responsibility when serious issues were raised.

There months with Haart, zero viewings. Contract ended 26 May 2026 but on 9 June 2026 with 5 emails and telephone calls to both Plymouth and Liskeard branches Haart are still advertising it on Rightmove!!! Shambles.

As estate agents go, this one doesn’t disappoint. The majority of buyers and renters will no doubt share this view.
My partner and I experienced all the problems that like minded people share - lack of understanding, empathy, communication, commitment, and more importantly trust.
Needless to say, without boring you all with the finite details, we eventually pulled out at a cost to our purses and our sanity.

My experience with the Guildord Lettings team was Excellent
Clair Pollard did everything she could to make the whole experience easy
From finding new tenants, All the paperwork & requirements were handled efficiently
I am most grateful
I would highly recommend the team
S. Nicholls

Easy to deal with, special thanks to Amber

Yesterday I was really impressed with the kind of reception that was accorded to me by your staff though I didn’t like the property but I left with a sense of dignity and respect she was very polite and friendly. She said her name is Amber hope you guys can get me the kind of property that I need.

Sue and I were very pleased with both the Haart agents (Vicky & Dan) who showed us around the property on Millbeck Drive. Made us feel at ease and were able to answer any questions asked of them. Couldn't ask more of them, very professional.

Daniel from this estate agents in Southend-on-sea called my 85 year old mother on her mobile phone about acting as agent for selling her house. She was upset by the call. He said that Haarts had her number in their records but her number is not online and she never gave them her number or permission to use it. He. Or Hasrt have obtained it improperly so will be making a complaint to the information commissioner - he didn’t seem to have had any data protection training at all. No principles, I would not use these guys if this is how they are going to treat personal data to make money.

Our experience with Haart was extremely poor and dragged on for over 8 months while we were trying to have our names removed from a rental contract. Despite providing notice and replacement tenants promptly, we remained legally tied to a property we no longer lived in due to issues that were never properly managed.

We ultimately had to issue a formal complaint due to the ongoing delays and lack of progress.

Communication from Natalie Black was particularly frustrating – responses were slow, often inaccurate, and lacked any clear plan. While she repeatedly blamed the landlord, there was never any acknowledgement of the significant communication failures and delays on the agency’s side.

Even after escalation, progress remained slow and reactive rather than proactive. We had to chase constantly just to move things forward. Contracts were eventually issued at the last minute, and the entire process felt disorganised and poorly handled throughout.

Overall, a very stressful experience with little accountability or ownership. I would not recommend.

Unprofessional, not open about prospective buyers, poor communication with their staff, would never recommend this company.

Absolutely terrible and highly questionable business practices.
I received an unsolicited sales call from Haart on a Sunday, from what appeared to be a local telephone number. Only during the call did it become apparent that this was actually their head office calling to ask whether I wanted to sell my property.
I have never contacted Haart, never requested a valuation, never expressed any interest in selling, and have absolutely no relationship with this company. So naturally the question is: where did they get my details from? It feels as though they are harvesting homeowner data and cold-calling people at random in the hope of generating leads.
The fact that this happened on a Sunday makes it even worse. Most people expect to be left alone on weekends, not interrupted by unsolicited sales calls. Using a local number to increase the likelihood of someone answering only adds to the impression of a company willing to use questionable tactics to generate business.
This type of behaviour is intrusive, unprofessional, and exactly why estate agents often struggle with public trust. If a company is willing to contact complete strangers out of the blue, on a Sunday, using what appears to be a local number, it does not inspire confidence in how they handle personal data or conduct their business.
The irony is that I am not interested in selling my property through Haart—or through any estate agent at all. I have given no indication that I am looking to sell, which makes this cold call even more baffling and unwelcome.
Based on this experience, I would never consider using Haart under any circumstances. Unsolicited Sunday sales calls are a guaranteed way to ensure I never become a customer.

I would highly recommend haart Orpington branch a brilliant service from start to finish. I had wonderful young man ( Louie Broadway) help me sell my flat and purchase my new house haart and louie made the whole process stress free. Thank you