Halfords Mobile Expert Reviews 

Very friendly and efficient mobile installer.

Paid Halfords £234.38 on 13 May 2026 for a mobile tyre fitting appointment scheduled for 20 May. Payment was taken immediately.

No confirmation email was ever received, which I only discovered when trying to check the appointment details on the day of fitting.

I then spent hours being bounced between chat support and a phone line that repeatedly disconnected whenever I selected the mobile fitting options. Eventually I was given an “urgent” escalation reference and assured somebody would investigate whether the technician was still attending that day.

Nobody contacted me.

After waiting at home all day, I finally managed to get through to somebody at around 4pm, only to be told there was no booking on the system at all despite Halfords already having taken payment a week earlier.

The “solution” offered was a refund taking 3–5 working days, followed by me making an entirely new booking and payment. In other words, Halfords expected me to temporarily absorb nearly £500 because of their own system failure.

No attempt was made to honour the original booking, prioritise a replacement appointment, or offer any meaningful goodwill gesture for the wasted day and repeated failures in communication.

To make matters worse, I was then incorrectly told I could submit a complaint via email via the Halfords website. After wasting further time searching, there appears to be no complaints email address available at all, only phone and chat support.

The most frustrating part is that throughout the process, different agents appeared not to properly read previous notes or understand the issue, resulting in repeated explanations and conflicting information.

Taking payment for a service that apparently never existed in the booking system, combined with the complete lack of coherent customer support afterwards, is unacceptable. I therefore cannot recommend.

Update 1: After submitting a formal complaint, Halfords responded with a generic “thanks for your feedback” message that addressed none of the actual issues raised. When I replied explaining the complaint was not resolved and asking for a proper investigation, the case was simply marked “closed” and I received another template response containing FAQ links and generic contact numbers.

So not only did Halfords take payment for a booking that apparently never existed on their system, the complaints handling process itself appears designed to shut complaints down without properly addressing them.

Update 2: Halfords has asked me to provide an order number. Unfortunately, one of the central issues in this complaint is that Halfords took payment but apparently never created a valid booking. No confirmation email was ever received and customer services were unable to locate an appointment on the system. I was previously asked to provide case reference 00710824, which I did. If somebody from Halfords Mobile Expert is genuinely investigating this matter, I would be grateful if they could review that case reference and the payment made on 13 May 2026 for £234.38 rather than requesting an order number that appears never to have existed.

Edit 3: Presumably Preston as I have a PR3 postcode.

Great service and very convenient to have the tyres fitted at home

Spot on service. Exactly as every service ought to be but rarely is.

Tyres fitted at home so once the appointment was booked I stayed indoors till it was sorted.
Excellent service.

Charlie was quick, efficient, and meticulous. He explained everything as he went along. Top job. Saved me a lot of grief.

Tim was excellent, very approachable. Great communication and expert knowledge. Highly recommend Halfords Mobile Experts from Swindon.
Thank you.

If I could give this -5 stars I would! The only thing good about this is it's easy to book, but don't be fooled as even that turned into a right S*** show! Booked, paid and turned up 10 mins before my appointment as requested, only to be told the van hadn't arrived and could I wait 2 hours, no I couldn't so we agreed I'd go back after my appointment, went back 6 hours later.
Seemingly straightforward two new tyres fitted, attitude and grumpiness levels from the two staff was unprecedented, and one had some bad customer service in my time so this says a lot. Driving home my tyre pressure light and a light I had never seen came on, there was no point in going back to the garage as it closed before I could get there, so first thing this morning I call the number on the invoice, to get put through to the wrong place twice, I then decide maybe the chat will be better, it was not, first they argued that the tyre pressure light which had not been on before getting be tyres with them, was not their fault, then they say take the car back, the other warning light says not to drive the car, so I tell them and she said as a matter of urgency the garage would call ASAP, this was at 8am, by 3pm I called the garage, got through this time but wish I hadn't!! Some to the rudest person I can recall speaking to in recent history. Explained the situation to which he argued it wasn't their fault and then told me the other light was spark plugs which isn't what it said in my manual! I did tell the woman in the chat I have a disabled son and we often need to get to the hospital in the middle of the night so I need a working, safe car, Halfords couldn't give a toss, they had my money, they broke my car and they don't care, AVOID THIS COMPANY LIKE YOU LIFE DEPENDS ON IT, BECAUSE IT ACTUALLY MIGHT, AVOID ANY PERTH GARAGES THAT ARE NOW HALFORDS. I now have a car with lights on saying I can't use it, when I need to use it, and no means of getting it fixed, I will never use this company again and will make sure everyone I know doesn't either.

Booked Halfords mobile tyre fitting and genuinely impressed. The fitter arrived on time, was professional throughout, and had the tyres changed quickly with no hassle at all. Pricing was very competitive compared to other quotes I had, and the convenience of having it done on my drive made it even better. Would definitely use the service again and recommend it to others.

I got a fantastic deal on 4 premium tyres and a 20% discount via the Halfords website.
Extremely easy to use website, purchase and mobile fitting booking process.
Very polite and helpful fitter arrived on time and fitted all 4 tyres within 45mins.
Very impressed with this service and will recommend.
Thank you Halfords.

Went above and beyond nothing was a problem fitter made the job smooth and easy explained everything clearly 5*

So I went online found a fantastic deal on 4 Goodyear tyres. Spent many hours searching deals.

The star is for the pricing and the call centre who tried to fix the issue the “mobile expert” left my car with.

The tyres were fitted on the drive at home but I’d not payed any attention to what the “expert “ was doing.

Well the following day I needed to remove one of my wheels I had an issue with my brakes. (Not connected to the tyre fitting) Being a trained HGV technician myself I like to look after my own vehicles. Unfortunately the wheel nuts had been over tightened by the “expert” resulting in me not being able to loosen the locking wheel nuts off.

Obviously at this point I decided to take the car to the local Halfords service centre (ilkeston) where I explained what had happened and they came out to see if they could help. The technician managed to release all but one of the locking wheel nuts. (The one that I couldn’t do) He noted that ALL four wheels were over tightened.

So I followed his advice to contact customer services where they tried to help by booking an expert to come out and replace the damaged locking wheel nuts. (Or so I understood that’s what was supposed to be happening)

Again unfortunately when the new “Expert turned up to try and remove the damaged locking wheel nuts he pointed out he wouldn’t be replacing the damaged item. ?They weren’t damaged prior to fitting)

When he left I then called the help line again and that’s where it got interesting because clearly the new expert that came out to rectify the mistake the expert had made were mates. He went back told his manager that I had damaged my own LWN and there would be no replacement.

Forgot to mention the new expert removed the LWN by forcing the key on with several hammer blows a minutes worth I reckon.

This guy went back told his boss it was me that damaged it. I hadn’t, that’s why I immediately took it to a Halfords as evidence before I attempted to remove it any further.

The service centre said that the wheel nuts were over tightened in all 4 wheels.

The matter still hasn’t been resolved. Not even a sorry but instead called the customer a liar which I’m not.

So just be warned Halfords mobile experts based in Derby are NOT experts. The service centre mentioned they’d had another car in that the experts had damaged by over tightening the nuts.

I also have video footage of the original expert putting the nuts on with an impact gun which is a massive NO, NO.

I may well share the footage on social media with the evidence for everyone to see.

Ordered product online, no issues, easy to book an appointment for technic to fit a new battery, was helpful, polite, fitted new battery, and left area clean and tidy after completing the job. Would definitely recommend.
Thank you very happy.

Booking process online was really easy & prices were competitive. I was kept informed thoughout the day of the technician's progress and the works were carried out efficiently & politely.

I rely on Halfords Autocentres for the MOT, repair, and servicing of all my vehicles, but a recent experience with their mobile service was incredibly frustrating. After my latest services indicated that two of my vehicles required new tyres, I purchased them through Halfords Mobile Expert; however, the booking system provided no way to specify that the order applied to two separate cars. When the technician arrived, they refused to fit the tyres on the second vehicle or offer any alternative solution, ultimately forcing me to pay an additional £50 to a local tyre fitter to get the job finished.

Quick, efficient, good value.

Easy to book and value for money. The technician was fantastic, polite and professional and did a fantastic job. Will definitely recommend and use again when needed!

Always use this service and i have never had any problems. Highly recommend the service to family and friends.

First time I have used halfords mobile, will do again . 5 star customer service