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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the product quality, noting that soups and sauces have become watery, bland, and lacking in key ingredients like chicken or vegetables. Reviewers frequently mentioned that recipes have changed, leading to a decline in the taste and consistency they once appreciated. People also felt that products were overpriced, offering poor value for money, especially when compared to cheaper alternatives that taste better. However, some customers also noted specific concerns regarding the use of rapeseed oil in recipes, which they found harmful or undesirable.

What people talk about most

Product

Clients share negative opinions on product quality, with many expressing disappointment over changes in... See more

Quality

Customers had negative experiences with quality, with many expressing disappointment over changes to recipes... See more

Price

Customers consistently express strong dissatisfaction with pricing, frequently describing it as "absurd,"... See more

Value for money

Consumers express significant dissatisfaction with the value for money, citing overpriced, poor quality, and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Their soup cans are designed incorrectly. They can no longer be safely stacked on top of each other raising the real risk that a heavy can could fall onto a small child from a significant height. Also... See more

Rated 1 out of 5 stars

Opened brocoli and stilton yesterday went down the sinkvtoday curried butternut squash is going the same way No taste yesterday just weirdness and today the currys there in a water tasting backgrou... See more

Rated 1 out of 5 stars

Why have you started putting rapeseed oils in your soups! I haven't bought any since this change + I know I'm not the only one, you may aswell start putting engine oil in your products ,as it is just... See more

Rated 1 out of 5 stars

Too much sugar and so overrated better off going to Lidl or Aldi even Sainsbury’s own are half the price and taste better Expensive because of the amount of advertising this company uses Honestly... See more


1.4

Bad

TrustScore 1.5 out of 5

353 reviews

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No history of asking for reviews

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1.4

All reviews

(353)

76 reviews in the last 12 months

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Rated 1 out of 5 stars

Since Covid quality poor but prices…

Since Covid quality poor but prices skyrocketing! When trying to complain you get sent on a wild goose chase! Spent £4.95 for 4 microwavable pots of hell! Never thought I’d say this but every own brand product is now better tasting than Heinz!

September 13, 2024
Unprompted review
Rated 1 out of 5 stars

Personalised items

I ordered two personalised items on 27/08 for birthday on 07/09. My account was charged immediately, I contacted customer service on 03/09 as items had not arrived, I was told it would be raised as urgent. I,ve now demanded a refund on 13/09.

August 27, 2024
Unprompted review
Rated 1 out of 5 stars

Rubbish, Heinz!

Sent me and email with a code for free shipping for 24 hours. Code said it had already been used. Contacted Heinz a week ago but they haven't been bothered to reply.... Bit crap really

August 20, 2024
Unprompted review
Rated 2 out of 5 stars

Heinz watery spaghetti sauce

For the last year or so I had to switch to a cheaper brand due to simply not being able to afford my Heinz spaghetti hoops any more. I missed them and their thick tomato sauce a lot but we buy what we can afford and happily I found a decent enough alternative. Then last week I had a little more left for shopping and Heinz spaghetti was on an offer so I happily bought my self two big tins...eager to taste it again. I had some meals in front due to eat by date so two days ago I finally got around to making my toast to go with my spaghetti hoops. I like mine in a bowl very hot so I can dip my toast into them. What on earth had happened to that lovely thick sauce I don't know but all I got was a thin watery sauce that tasted, quite simply,watery and tasteless. I was so disappointed... and hungry as I didn't even want to eat it. Whatever you did it wasn't worth it. Now the sauce doesn't stick to the bowl because it's too thin to do so, what a rip off! Not happy how high your prices are yet you still watered it down. This was supposed to be my treat and I've given away the other tin. Not happy at all!

August 3, 2024
Unprompted review
Rated 1 out of 5 stars

Awful

Awful, more juice than spaghetti, and the juice was like water.
Won't be buying again. Buck your ideas up Heinz.

July 25, 2024
Unprompted review
Rated 1 out of 5 stars

Overpriced desperate company

They've robbed the public for long enough. Now time you leave forever. Gone downhill and the people have spoken. Quality is poor and substance is even worse. Price - laughable. Go away now heinz...

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Adding extras

I add half a cup of microwaved diced veg, one small tin of chilli tuna and a serve of Heinz spaghetti for a nutritious adaptable quick meal, carbs, protein and veg. Always a consistent taste.

June 22, 2024
Unprompted review
Rated 1 out of 5 stars

Recently revisited Heinz baked beans

Recently revisited Heinz baked beans, apart from the taste and unlike other brands you could see a significant difference in the quantity of beans to the volume of sauce, we will go back to Branston who offer better value, Heinz are surely on the verge of labelling them a soup!.

June 13, 2024
Unprompted review
Rated 1 out of 5 stars

Just found a large Either black stone…

Just found a large Either black stone or piece of metal in a tin of Beef and veg BIG SOUP. This is really concerning as could cause choking hazard and not to say what bacteria would be created with this!
Will not be buying this product again. especially for the Grandchildren.

May 2, 2024
Unprompted review
Rated 1 out of 5 stars

£1.80 for a single tin of beans in…

£1.80 for a single tin of beans in tescos, still has the pre-covid price along with the inflation on top, and I can see you guys going bust soon, heinz is no go for me due to your greed, and I will not support you, because your beans do not taste that great anymore, was ok 3 years ago, I will grow my own beans and tomatoes cheaper this way.

April 8, 2024
Unprompted review
Rated 1 out of 5 stars

I purchased a tin of Heinz Big Soup and…

I purchased a tin of Heinz Big Soup and found an object in it. I rang Heinz around 16 March 2024.
gave all the detail and was told i would get an envelope to send the item to them, Still have not received any thing, told by the person it would be sent first class as i was going on holiday, good service ?

March 16, 2024
Unprompted review
Rated 5 out of 5 stars

Heinz cheesy beans

I tried the new Heinz cheesy beans. They were amazing!!! Great in this cost of living crisis as no need for cheese as these are full of flavour

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Fast service

It was a very fast service lots off care absolute pointless on most off itwrapping ever item in protective wrapping but for most items was not needed

February 14, 2024
Unprompted review
Rated 2 out of 5 stars

Your advert tinned rubbish…

Your advert for heinz tomato soup where a woman is crazily dancing and a cheesy bloke behind joins in Is creepy. And ridiculous.what possible connection is there with the stupid woman dancing and tomato soup I turn it off whenever it comes on

February 10, 2024
Unprompted review
Rated 1 out of 5 stars

Is it your tomatoes soup made from chemicals?

I have bought few times tomatoes soup from Heinz. I make it warm in a pan and put soup in my bowl. When I m washing the pan and the empty bowl I have to use CIF to clean and rub the red color which is extremely persistent. If I cook a soup from real tomatoes, the pan and dishes are cleaning very easy without to rub with CIF!!! I don't believe that you don't put artificial colors. I don't believe that you use 88-90% real tomatoes! Even the taste is different from a soup cooked from real tomatoes.

February 3, 2024
Unprompted review

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