HotPriceTubs Reviews 

We were dubious at first when we found hot price tubs because of their prices being so competitive. We were being quoted 3 x the price for the same specification from our local garden centre. We went up to their show room in stockton on tees and seen them in the flesh. We opted for the Barcelona. It was delivered last week and it is amazing, we should never have worried and I hope our review gives others piece of mind to order!
Thank you HotPriceTubs!!!

Love our tub. Had it about a month now and no major problems. Getting in touch with the company a bit hard but you got there in the end.

Delivery was easy and the 2 men were spot on and helpful. If thinking about getting one do it.

Had our hot tub for about 5 months now and we love it, the buying process was quick, simple and hassle free, the delivery guys were great and knew their stuff.
If your unsure about buying a hot tub just do it you will not regret it, there is nothing like making the most of a Sunday night in the tub with a glass of wine relaxing before work the next day 👍🏼

Ordered my Tub in Feb , it took a while to arrive but very happy with the quality and price that I paid .
Overall very pleased
Thank You HotPriceTubs

Good tub, had some problems initially...one of dials glued in, but engineer came out and quickly sorted. Tub is great, kensington model and good price in the initial offer. Can highly reccomend

Very happy with our new hot tub, the Barcelona we use it every night Its amazing looking forward to many more to. The delivery lads were brilliant and so helpful to, customer service is great to. Highly recommend this company.

Absolutely amazing the best company out there with the best delivery team ever something like this in another company is 11,000 I had this quote for £11,000 from hotspring for the same hottub and the after sales of hotpricetubs is outstanding

We have had our tub over 6 months now and have to say its the best investment wee have made In years. Its used daily and not had any problems with it. I would most definitely recommend hot price tubs to anyone who is considering buying a reasonable priced high spec tub .

Can highly recommend this company for the hot tub we bought, Very good price and out standing service 10 Star! from Margaret Arthur

Our hot tub fiasco :-
10 march. Ordered tub paid deposit
Expected 4-8 weeks

10 may. No communication so I emailed to check delivery date - given 7 July (17 weeks from order).

4 July email To change date to
17th July ( 18 weeks)

17 July. No hot tub, no contact

19 July. I rang to check what's happening to be told delivery was now scheduled for 24 July between 12-3

24 July I rang to confirm delivery and was told all ok should arrive approx 2 pm. We scheduled crane for and afternoon costing £400. Rang at 2 pm when nobody arrived to be told delayed til approx 4pm. Rang at 4 pm to be told 6pm. Crane leaves at 6 pm. Drivers arrived at 6.40 pm where we managed to get tub onto a flat bed truck and get around back of house. Meanwhile drivers were told to dump hot tub as we'd told them we had crane and get us to sign off on this. We had to pay via phone before the drivers would get off truck and eventually got in place at 8.30 pm. Drivers were very understanding considering how upset we were 😡
After having 1st engineers came and wire up tub kept tripping RCD (£50) fee
And still No works my tub

2nd engineer came to check wiring from house (we've had previous wiring as have a previous tub for 2 years). He isolated wiring and connected a plug socket to cable and plugged in a kettle with no problems. Everything worked and nothing tripped RCD. (£30)
Rang and arranged an engineer for 3 Aug.
1 Aug 5.10 pm told engineer is sick and you need to reschedule.

As of 2 august still waiting a response from Dean Morley or anyone from hotpricetubs.
Hot tub in garden but unable to switch on.

Got our hot tub last week, delivery was on time, 2 Young lads very helpful, tub it self is fab, we got the Madrid, there has been someone in it every day, would definitely recommend Hotprice tubs

We orders our tub 14 weeks ago and has just arrived. The delivery crew had very little knowledge and it hasn't worked since it arrived. Wish we bought from our local company a American hot tub.!!!!!! They had a look but said there are major parts faulty and most of the oarts look Chinese Copy s hpt are very unhelpful next stop the county court.... take it from us this is cheep rubbish quality avoid !!!!!!

Update. After sales liased with the owner Dean and because they had no engineer available they sent Ian from the production team. He came out and thought he had reset it so left it but it didn't work , error message again...so I rang and he arranged to call over on his way home from work. He was lovely and went out of his way to help me. Turned out the circulation pump had been wired into the wrong port. He managed to rewire it and sort the light and now I've woken up to a hot hot tub finally. So a stressful and disappointing start that all came down to someone wiring incorrectly, but was eventually put right and Ian couldn't have been more helpful. 4 stars because of them eventually agreeing to help me but not 5 because it took a while to arrange and a lot of stress and disappointment.

Disappointed. Trying to get a refund. Waited over 11 weeks for delivery then they delivered a hot tub that doesn't work. We got the Mayfair model, it didn't come with any instructions at all the delivery lads just said fill it to here, press that and adjust the heat. Did what we were told and also followed extra instructions online to purge air, prime pumps etc so we made sure we did everything right and all we got were error messages. We contacted for help and were sent a photo and instructions on a few things we could try. Photo didn't match our heater? Anyway hubby is handy so tried all known fixes and still getting dry heater messages. So now being told we have to wait for 2 weeks before an engineer can come out to even have a look. This is shocking after waiting 11 weeks and giving them over £3000. We have a big freezing cold tub and have had to cancel 3 parties including a leavers get together for my daughter and her friends. I have very disappointed daughters and I'm beyond stressed.

The sales team are lovely as are the delivery lads but after sales take a long time to respond.

We received a delivery date from HPT for a Wednesday so we booked the day off so I could be there when it was delivered. I had to hire a HIAB for the Thursday to make sure that the hot tub would be at my house in plenty of time. On the Wednesday we received a call that the delivery van had broken down. We had to phone them up on a number of occasions that day to chase for updates which is very poor customer service. Finally at 7pm at night we were told that they would be delivering the next day. We were told that the driver would be leaving first thing in the morning and would be with us around 12pm. I phoned HPT and spoke to their logistics manager Jake, who told me the delivery drive had not left in the morning and would not be with us until 4/5pm that day. At 3pm we phoned the delivery driver for an update only to be told that the van had broken down AGAIN!!!! At this point we were not told if it would be delivered that day and again had to chase for answers. They failed delivery AGAIN meant we had to cancel the HIAB where we had to prepay and lost our money. I asked HPT for them to cover the cost of rebooking them and we were told they could not do that and promised us 12 months of filters and chemicals. The tub finally arrived on the Friday after numerous phone calls (if they answered, they seem to screen calls). We ordered a luxury lift cover as well and that did not turn up with the hot tub, and the delivery driver told us he had worked their for a month and they are never in stock. The hot tub also turned up with no instructions and we have emailed numerous times to speak to the managing director and our emails have been ignored. The service so far has been very poor and I would consider against ordering anything from this company

Hot tub did not arrive on promised date. After much chasing around we finally received it. We were promised free chemicals but they did not come with hot tub so again we had to try and get hold of someone and to date we have still not had any chemicals. Our daughter hadn't a medical condition and we tol them that we were having a charity night and needed the hot tub. We received the hot tub in the Monday and the charity night was the next day. We filled it and turned it on and there is a massive leek. We were very disappointed as we couldn't use it for the fundraiser. Phoned after sales and have been told that we will have to wait a minimum of two weeks for an engineer . Service is shocking . Beware people

I bought my hot tub early Feb 2017 and was delighted. Went for the Tahiti model as it suited the space I wanted to use. Since then I use my tub at least 5 days a week . I Had one issue where the circulation pump went in mid May just over a week before a party I had planned for my old school friends. Initially I was very disappointed but called the sales office and spoke with a senior member of the business who couriered a new part accross to Neal who manages installations and maintaince for the company in ROI and NI. Neal was very accommodating as he knew I was against a deadline, he moved his schedule around to get my tub repaired in time for my event. I have read some poor reviews online about this company but my experience was positive when I needed them to sort my issue against a tight deadline. For me I believe that my purchase was good value for money .

Found them via Facebook and contacted them with reference to a Tahiti tub, they gave me a price inc delivery, made a deposit on the same day.
Was contacted with my delivery date 4 weeks before but unfortunately 2 days before they emailed to say there was a delay of 2 weeks.
2 weeks on the dot it was delivered 2?fantastic lads that couldn't help enough

This was one of my better buys, a fantastic hot tub at an even better price, customer service was fantastic and when it was delivered, the guys could not do enough to help me understand the workings and gave me a brilliant demo when they finished wiring it in, highly recommend this company

Excellent service.. After sales team is very good also.. A trusted seller :)

Very good service and the best installation. Can't fault anything. Enjoying the hot tub to the max