HummingBird Cars London  Reviews 

Avoid Hummingbird motors for a service. I have been using them for years and was satisfied with their customer service until now. They have really gone downhill this year. Dropped car for a service & MOT first thing in the morning ( one of the first cars in at 8 am) and was only called at the end of the day after 5 pm to collect ( and they ask to get to them at 5.30 pm when you drop off the car!). Was not sent a report, email or had any call during the day to inform me what work was required. Only after payment at the end of the day when collecting the car I was told what work was needed and sent a report with no time for the recommended work to be carried out! Was asked to book for another day. They have just lost a loyal customer for their real poor customer service not being of a satisfactory level. Seeing from their replies to previous reviews they really do not like when they are challenged for poor service and staff on the day were really unbothered about my concerns. AVOID USING THEM!

I have recently bought a new Kia Niro from Hummingbird. Davide Manca was our sales consultant and he was an absolute pleasure to deal with. He guided us in our choice of models and financial options with patience and charm. It was five star service!

We have just bought a Kia Sportage. We were fortunate to meet Davida Manca, as our sales executive. He was professional, knowledgable and gave us excellent service from day one to the day we drove away in our Kia.
He kept us well informed at every step of the way and explained every delay in delivery.
We were never rushed and he took time to respond to all our queries.
Kia are very fortunate to have him as a staff member.

Thank you to Colin who was extremely helpful and friendly to me when purchasing my car Fiona

The manager was rude and unhelpful. My 2 month old car had a fault which they said they needed me to bring in, however once i had taken the car in i was told it wasn't fit for purpose and not drivable. I was then told i had no options available to me but to leave the car with no expectation of how long they would need the car for. I asked for a courtesy car but was told they didn't have any for me. I was clearly distressed as i need my car for work and transporting my disabled daughter around. At no point did David Titford show any compassion or understanding and didn't even ask for my name. If i hadn't persisted for over 2 hours i wouldn't have been been given a car to get home. The only way i got any compassion was from Simon the sales person who sold me the car who agreed it was an awful situation. I recommend no one gets a vehicle from this dealership or gets a service from here. With management like this i don't have much hope that my new car will be road worthy and that i will need to source an independent Kia specialist to check their work.

I bought Kia Niro just over 10 days ago paid £ 31.000 stupidly did not check every single corner, parcel shelve string was badly worn out and come off and family owned friendly company refused to sort out and said £500.00 to replace by sales person Alex. Be careful they are good only until sales completed after that you are piece of… hummingbirds should be avoided.

I have bought a Kia Niro 2 but they fail to provide me with 3 pin emergency charger as should come with the car. Poor customer service. Finally my charger is arrived and collected it from Kia hummingbird on 29/04/2023 exactly on my cars one year anniversary.

Mixed experience here.A staff called Sad ( not sure about his name) was too rude.Very poor experience from him.He can't show his anger on customers.Please provide him some training on how to behave and treat customers.

Later we were with other 2 lovely staffs Alex and Simon.They both were friendly and polite.Alex has got great knowledge about everything there.It was nice experience with him.

Hi
Please be very careful when you buy a vehicle from this show room, they give you the information to make you happy and to buy it, but later you when you signed off the agreement( financing, services) then you will find out about the miss information ( misleading) you received. Please take everything in writing, otherwise later when your in trouble, NO ONE believe you.

This business permanently closed but continue taking bookings and your money.

Don't use!

Do not order from this company! I ordered for a return journey to the airport. Payment was taken, email confirmation of the booking was received. On the day my flight, with two toddlers in tow, we waited and waited and no one showed up. I rung them but phone lines have been disconnected. Emailed, but no reply. They should not be allowed to take money if they have stopped operating. Beware and do not order from their website or pay in advance!

Wife booked a car, pre-paid and got a confirmation. on the day of, no one arrived and the contact phone numbers were not working.

AVOID! AVOID! AVOID

Having made a booking for a taxi to an airport and having pre paid online, hummingbird cars cancelled the booking at the last minute leaving me having to find a new taxi company with available drivers.
Almost a year later I am still trying to get the money refunded!
I would never use hummingbird cars again and would never pre pay for a booking. My advise is do not use this company!

Dishonesty & unprofessionalism personified!
Replaced parts that were NOT worn& failed to replace parts when they claimed to have done so and naturally when confronted denied any wrong doing!
Not just extortionate dealers but thoroughly insincere!

I did booking for transfer from Heathrow to London and the cost was 55.10 £ for 5 people two carryons plus 4 suitcases (I brought one extra suitcase) but the car was small for 5+2 carryons +4 suitcases
They provide MPV ( small model)
Not only that but they changed me 10 pounds extra for waiting (it took 55 minutes from my booked time to the pick up)
The officer was arrogant and threatened me to stop the car in the middle of the journey
I was very disappointed and unhappy with the service
Will never book any trip from them

Booked airport pickup 24 hours on advance. Received 2 confirmation emails. The driver did not arrive or call. The office kept telling me that the driver is not answering. Had to use public transport at the end.

Incredibly aggressive, thinly-veiled thieving. You'll be lucky to get the job you paid for. When their drivers do actually turn up they are really grumpy and unhelpful. They cancelled mine and didn't refund despite multiple very polite calls and emails. I caught them out in several lies on the phone. Don't use your credit card with them whatever you do. I would fear for my safety getting in one of their cars. They had clearly saved my number so they didn't have to answer my calls about the refund too.

Would recommend Humming bird. My Sales Guy was Levi very helpful guy. Even offered to come in on his day of for me to collect car Car was Immaculate many thanks

They asked extra £5 than online prices

What happened to this company? I’ve used it many times over 2 years and got many of my business colleagues in TV and Film using them too. Tried to book a taxi to heathrow today, received our confirmation, then a follow up email saying the online price was “wrong”, and sent a new confirmation raising the price without our consent. The email was signed off “see you tomorrow” despite the booking being for 2 days beyond. Cue an astonishing phone and email exchange with a representative who insisted that we couldn’t have paid the lower prices before (despite numerous email receipts), told us we wouldn’t find cheaper (we did), that I was getting angry “unnecessarily” (when I noted that this was bad trading standards and a bait-and-switch style pricing practice) and someone who insisted on calling me “dear” in a condescending and passive aggressive way, even when I asked him not to (he said he was just “being polite, because he’s always polite”).
I am sure the company owner will never sadly hear of this exchange, unless Trading standards get in touch with them. Anyway. The point is I will never contact them again and my colleagues will be made aware of too. Sad times when a once reliable and friendly company goes down the toilet! Based on recent reviews, sounds like I’m not the only one.