HummingBird Cars London  Reviews 

101
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I waited for 2 months to get an appointment! The staff were rude and dismissive, in the end my car did not get repaired due to not having a courtesy car provided on the day. Then was offered another a... See more

Rated 1 out of 5 stars

After service was terrible, car delivered on 16/04 come with no mat which we paid for, I understand there are delay, it has been 7 weeks of delayed and try to contact KIA Colindale via email of cour... See more

Rated 5 out of 5 stars

In my experience I have found Hummingbird Cars to be extremely well organised. I especially like that fact that they are so easily contactable via email, since I am usually very busy being full time w... See more

Rated 1 out of 5 stars

The service department is very bad and not friendly stuff and also the professional mechanics is very bad they always done the worse service in my car as it always coming missing rubbers or something.... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Heritage and History has made us London’s most trusted car service! Complete customer satisfaction remains our highest priority. From Airport Transfers, Cruise Port Journeys or be it a London or UK tour you’re in safe hands. We are certain you won’t find the same high standards elsewhere. Our 5 star rated online reviews reflect our 98% on time service.


Contact info

2.2

Poor

TrustScore 2 out of 5

101 reviews

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No recent history of asking for reviews

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2.2

All reviews

(101)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

No hassle

Good service picked up from Heathrow straight forward no hassle will use again

March 12, 2017
Unprompted review
Rated 5 out of 5 stars

Great service

For the second year running, we used Hummingbird for transfers to and from Gatwick. They were on time in both directions, even though our flight back was delayed, they helped with bags etc. Excellent service.

March 12, 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic service. I booked an airport transfer online. The driver was waiting for us as we came out of arrivals. He was polite and helped me with my luggage. I would recommend without reservation!

March 11, 2017
Unprompted review
Rated 5 out of 5 stars

Impressed

I had a great experience using this taxi service. Driver's name was Victor who was very helpful with my luggage. This is the fourth time I have used this company. Spot on every time!

March 11, 2017
Unprompted review
Rated 5 out of 5 stars

Thank You

A great service provided. It was easy to communicate with them via the friendly staff, both on the phone and in person. Thank you for a hassle free journey.

March 10, 2017
Unprompted review
Rated 5 out of 5 stars

Best Airport Transfer Service in London

I have used Hummingbird cars for an airport transfer on many occasions. Last week we were travelling to Heathrow from Watford. Our driver has always been on time each of the times we have booked and they are very friendly and polite. Booking was really fast online and worked like a charm. I would definitely use the service again and recommend to anyone else that needs an airport transfer.

March 10, 2017
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE

Have used this company on a number of occasions and have always received excellent service with no drama. Office staff are very courteous. NO extra charges for flight delays! This time my flight was delayed by two hours the driver was waiting inside the arrivals hall with a name board for me. and they did not charge me any extra for this, Very appreciable policy.. No hesitation to recommend them at all

March 10, 2017
Unprompted review
Rated 5 out of 5 stars

5 Star service would highly recommend

I have used Hummingbird Cars twice now and have had excellent service both times. Both the drivers and the customer service representatives on the phone have been nothing more than polite, friendly and efficient. Competitive prices. Finally a company that knows what it's doing!

March 9, 2017
Unprompted review
Rated 5 out of 5 stars

Very good service,

Very good service, driver was there for us when we come out of the flight: with the nameboard, will definitely use them again)

November 16, 2016
Unprompted review
Rated 5 out of 5 stars

Ontime Service

Driver arrived ontime and took us to the airport ontime, he was very polite and helped us with our luggage and we only paid £25.00 from W2 to Heathrow Terminal 3. Exactly only £25.00

November 11, 2016
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

We stupidly prepaid a taxi to the airport which hummingbird. However, instead of refunding the money straight away, they just took the money and never gave it back.
After numerous emails they just go silent and either stop responding to emails or promise they will process the refund which up to this day (3 weeks later) I'm still waiting for.

If you want to work with a decent and reliable taxi company, do avoid hummingbird cars.

Massively disappointed as I used to recommend them to friends but will now warn others to NEVER use this company!

November 9, 2015
Unprompted review
Rated 5 out of 5 stars

HummingBird was GREAT in all regards!

We used Hummingbird to go from Heathrow to Strand Palace on 7, Sept and a return trip 13, Sept from Strand to Heathrow. Great, courteous and careful drivers,clean comfortable cars, on-time or early and compared to a black cab, great price. We booked through MiniCabit and we had a great experience. I was even able to communicate with Hummingbird ONLY through email because my cell phone roaming from the USA was off in the U.K. and they returned my email in real time and communicated perfectly. We had zero problems with Humminbird and would recommend them to anyone.

September 14, 2015
Unprompted review
Rated 5 out of 5 stars

Great Service

Booked a transfer on Monday, 01/06 for a transfer from London to Heathrow a day later via minicabit. Booking, confirmation etc. worked fine. The driver showed up as promised. Very friendly service from him and easy transfer to Heathrow. The car was very clean with enough space for the family and the luggage. Many Thanks for this. From my experience I can recommend the company.

June 3, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

I booked a transfer from Islington to Heathrow for 4 people. The price was good . The driver arrived on time and the service was great. I recommend.

April 11, 2015
Unprompted review
Rated 5 out of 5 stars

Good experiance

Good experience every time. was late to come out of the airport and these guys adjusted my booking without any drama at all.

Thank you

December 9, 2014
Unprompted review
Rated 5 out of 5 stars

PERFECT

This company transferred me and my family, 7 people in all from Heathrow airport to our hotel, everything was perfect!

The next day we booked a tour around London, We spent about 6 hours with the driver again everything was perfect

Our return journey was also perfect!

On all three occasions the driver, vehicle and general service was perfect.

Just saying Thank you was a bit worried about the level of service due to this company being the cheapest around.

Thanks again

November 28, 2014
Unprompted review

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