HummingBird Cars London  Reviews 

101
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I waited for 2 months to get an appointment! The staff were rude and dismissive, in the end my car did not get repaired due to not having a courtesy car provided on the day. Then was offered another a... See more

Rated 1 out of 5 stars

After service was terrible, car delivered on 16/04 come with no mat which we paid for, I understand there are delay, it has been 7 weeks of delayed and try to contact KIA Colindale via email of cour... See more

Rated 5 out of 5 stars

In my experience I have found Hummingbird Cars to be extremely well organised. I especially like that fact that they are so easily contactable via email, since I am usually very busy being full time w... See more

Rated 1 out of 5 stars

The service department is very bad and not friendly stuff and also the professional mechanics is very bad they always done the worse service in my car as it always coming missing rubbers or something.... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Heritage and History has made us London’s most trusted car service! Complete customer satisfaction remains our highest priority. From Airport Transfers, Cruise Port Journeys or be it a London or UK tour you’re in safe hands. We are certain you won’t find the same high standards elsewhere. Our 5 star rated online reviews reflect our 98% on time service.


Contact info

2.2

Poor

TrustScore 2 out of 5

101 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(101)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Deceiving Taxi Company

Deceiving Taxi Company
I have used the online quote for a one way trip to Heathrow and was given a price of £47. Minutes later I received an email from HummingBird Cars saying that because it's Christmas I have to pay 50% extra. Why is that HummingBird Cars ?, does fuel cost more on Christmas day ?
Unreliable company, would not recommend it.
This was back in 2013, I just noticed that my initial review had been removed, will be providing evidence to Trust Pilot of booking

May 30, 2019
Unprompted review
Rated 1 out of 5 stars

Booking cancelled without warning

Made booking for ride to the airport couple of days in advance, paid online and got confirmation email. On the day I was waiting but no taxi arrived, I called and was told that my booking was cancelled because I didn't respond to some additional email they sent me - which I never received. Even though I paid and they confirmed they didn't bother to call me to get confirmation from me. They just cancelled booking without warning.

March 30, 2019
Unprompted review
Rated 2 out of 5 stars

The nice website is at total odds to service provided.

The nice website assuring pick up in the airport terminal on time is at vast odds with personal experience - totally ignore the flight info, left the passengers waiting in the terminal an hour and 15 minutes from the flight arrival time, 4 calls to the company to find out what’s happening, absolutely no apology. Just a really awful way to treat customers.

January 26, 2019
Unprompted review
Rated 1 out of 5 stars

Really unprofessional service and rip offs

Really unprofessional service. Tried to rip me off by doubling up the price at drop off with the excuse that my flight was delayed, even though in their terms and conditions they specifically mention that there are no extra charges for that. Very unprofessional service both from the people on the phone and the driver. Avoid at all costs

January 3, 2019
Unprompted review
Rated 1 out of 5 stars

Unprofessional

I have used the airport transfer services before and they have been good so far. I am particularly annoyed by the person I just spoke to over the phone to book my next airport transfer. The prices online were lot less than what he was quoting on phone. When pointed the difference to him, he said online is wrong and they would have sent a follow-up mail with increase price had I used the online booking! Post that he mentioned that I should use a local airport transfer service instead. Very unprofessional and rude!

December 21, 2018
Unprompted review
Rated 5 out of 5 stars

A solid down to earth reliable and trustworthy company

We have bought three cars from Hummingbird and dealt with them for services etc for over 6 years - its a very down to earth, what you see is what you get, honest company and they don't always get it right but they will bend over backwards to remedy the situation. I would like to draw particular attention to one Priscilla Cleary who is charming and very efficient - a joy to deal with. All in all in this day and age this is a company that you can trust and feel safe with.

October 15, 2018
Unprompted review
Rated 5 out of 5 stars

Great new website

Great new website, got 5% off when I became a member! Used Hummingbird for a few years now great service. Good team to travel with always willing to to do a little bit extra. Thanks.

August 15, 2017
Unprompted review
Rated 5 out of 5 stars

Thank you

Me and my family used this company, 6 people in total to travel to travel from home ( Amersham ) to Heathrow and return.
The driver was very smart ( Stephen ) vehicle was new and had leather interior. Helped with kids and luggage. Very polite and good natured.
Would give more stars if i could.
Thanks to you and your firm.

June 14, 2017
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service! Highly recommend Hummingbird... I have been using them for over 2 years and they never let me down, friendly and helpful staff.

May 29, 2017
Unprompted review
Rated 5 out of 5 stars

Good job

Used this taxi service twice from Paddington to Heathrow charged me £30, provided me with a free child seat on both journeys. Good job thanks

March 23, 2017
Unprompted review
Rated 5 out of 5 stars

Highly Recommended!!

After Hummingbird Cars being highly recommended to me by a friend who has used the company for a very long time, regularly for both business and pleasure purpose's, I have now used them myself on several occasions. They are without a doubt the most professional, reliable and reasonably priced company I have used in a long while! Having booked using the online service they provide and calling directly over the phone, both were equally hassle free and efficient. I will definitely continue using Hummingbird cars in the future!

March 13, 2017
Unprompted review
Rated 5 out of 5 stars

reliable efficient service

We have used Hummingbird Cars London on several occasions and found the service to be very good. The drivers were always courteous, reliable and on time and the cars have always been clean and of a high standard. Fares are reasonably priced and the update and information messages are also very helpful. I would most certainly use Hummingbird Cars again and would not hesitate in recommending this company to anyone. An all round professional service!

March 12, 2017
Unprompted review
Rated 5 out of 5 stars

Great Service, Excellent price and very reliable!!

Used Humming Bird cars to take my and my family to London T5 and the service was excellent. The driver (Albert) made sure he was early and had the required child seat. Albert was very professional and managed our luggage so we could focus on our kids. The whole experience was very smooth and easy. They car was new and very clean. Thank you guys and gals at Humming Birds for making my holiday great.

March 12, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look