iGPR Reviews 108

Great customer service, polite and helpful.
The managed service is definitely saving time.

I work in a GP surgery as an admin/medical secretary and had a great service from a person named 'Ben'. I have submitted a ticket on the website for a call back to have IGPR installed and have found myself needing to do urgent requests for my role. I have given their line a call and was serviced quite quickly, efficiently and with no pressure being put on me at all. There were only 3 people in the que and waiting time was very short.

Thank you for all the help provided today.

Very helpful and reliable service to work with and can easily call them if you need support.

IGPR has really helped us save GP time and has provided an efficient service. All medical reports are sent out within 1 month of receiving and if there are any issues, the staff at IGPR are always willing to help. Tom was brilliant today when I had some IGPR IT issues which is now completely resolved. Thanks all!

Long time user of IGPR within clinical setting. Called to get help installing IGPR to a new PC. Spoke to Tom, extremely helpful, set everything up that was needed, showed me how to use the "Build your own Report" which we have not used before but can see it being used for sure in the near future.

IGPR product is very simple and easy to use. Had one slight issue and called the helpline spoke with Tom who had this rectified immediately. Would highly recommend IGPR to any GP surgery.

Tom from iGPR phoned me to say we had lost connectivity. He tried to help with using a link and token to reconnect this. However the IT system we have would not allow. After arranging for this to happen with my IT Dept, Tom rang back to check all was up and running again. We then checked details on the system to see details were up-to-date. Very good service and very helpful and polite. Thank you.

Simple reporting process, excellent set up with helpful and informative set up team.
helps the GP practice complete timely non-NHS reports in a swift manner allowing precious time to be used effectively.

New to IGPR but the service provided is great so far. Lots of assistance available if you face any issues or have queries. Has made reporting and SAR`s alot easier to manage

There was long wait to get through to the advisor but once I was connected, Advisor was very helpful, polite and sorted my issue and I would highly recommend them. Excellent service apart from long wait but I rather wait for long for a good service . Worth the wait.

Great system which has made a huge difference to dealing with GDPR. Staff are always friendly and helpful, quick at responding to any queries.

IGPR has always helped to save time with private work we receive at the surgery. Whenever i have called through staff have been really friendly and helpful. Tom was great and gave me advice on any updates with regards to the service

Great service and communication we as a GP practice have used IGPR for several years now and are delighted with the service provided. thank you

Tom provided an excellent service - super sweet and helpful. Clear and definitely a skill for sales.

Request for support sent through their e-mail system, as suggested. Received a reply withing few hours and resolved the query quickly.
Happy with the customer service.

iGPR is easy to use and saves time and money (no need to print). We are getting use to it being integrated into our services. Training is good and

Very friendly and helpful staff always

Really helpful customer service, we didn't ask his name but he was very polite and patient and sorted our issue.

iGPR is very easy to use, it improves time management for the surgery. Customer service team is always helpful and on hand. I received 1st class excellent service from Tom today. He saves the surgery a lot of time, so thank you Tom for your help just now. I would recommend iGPR.
Nancy

iGPR is easy and quick to use and very useful for the practice. Any queries or issues it is just a phone call to get in contact with the help team.
Would recommend.