IMO Car Wash Reviews 20,174

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their politeness, professionalism, and helpfulness, often noting their efficiency and attention to detail. Many people appreciate the quick service and the overall effectiveness of the car wash, with some highlighting the excellent valeting services and the thorough cleaning of their vehicles. Reviewers frequently mention the fair pricing and the convenience of the service. However, some customers were dissatisfied with the quality of the wash, specifically mentioning issues like streaks, water spots, and wheels not being cleaned properly. A few other people also felt that the drying function was inadequate, leaving their cars still wet. There were also occasional reports of equipment not working correctly and, in rare instances, concerns about vehicle condition or issues with bonus wash programs.

What people talk about most

Service

Reviewers mention ambiguous feedback about service. Many customers praise the fast service, friendly staff,... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some customers praise the exceptional attention to... See more

Staff

Consumers generally express satisfaction with the staff, frequently describing them as friendly, helpful, and... See more

Product

Customers consistently note ambiguous experiences with the product. While many reviewers report their car... See more

Price

Users describe ambiguous interactions with price. While many reviewers found the prices fair, affordable, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Staff always polite and professional shame they don't spend time on your wheels but other wise it's quick an gives my freelander2 a sparkle

Company replied

Rated 4 out of 5 stars

It was relatively painless, but this was the first time I used a drive through car wash, so I wasn't sure what I was supposed to do. There were no instructions on the web site. There were small pos... See more

Company replied

Rated 4 out of 5 stars

The staff member was helpful when I went and saw him. The whole process was straightforward and easy. I didn't see any where the opening times at the site so I went out of my car in the end to find... See more

Company replied

Rated 4 out of 5 stars

Attendant good with pre wash n help with wash selection/payment, wash ok but drying process left streaks on glass n bodywork.

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info


3.8

Great

TrustScore 4 out of 5

20K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Lots of options to choose for a shiny…

Lots of options to choose for a shiny car, it's nice that you can book in advance, different ways you can pay, friendly and helpful staff.

April 26, 2026
IMO Car Wash logo

Reply from IMO Car Wash

Nicolae,

We're so glad you appreciate the variety of wash options, booking convenience, and payment methods. It's great to hear our staff were friendly and helpful! Thanks for your feedback.

IMO Car Wash

Rated 3 out of 5 stars

Demeanor of Staff and Car Wash Shampoo used

The workers could learn to be more customer friendly. A hello and a smile would be a good start. At the moment, they don't look at all happy with their job!

The Triple Foam Wash shampoo used to be Tri- coloured. It's now all white! The 3 colours looked a lot better! The shampoo now looks very thin and diluted!

April 21, 2026
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Reply from IMO Car Wash

Disappointed Regular Customer,

We appreciate your feedback. We'll address the team's customer interaction to ensure a friendlier experience. We'll also review the Triple Foam Wash shampoo's color and consistency. Thank you for bringing this to our attention.

IMO Car Wash

Rated 5 out of 5 stars

Very good car wash quick and Easy and…

Very good car wash quick and Easy and the Gentleman are very polite will be using this car wash again Thank you .

April 24, 2026
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Reply from IMO Car Wash

Christine Hunt,

We appreciate you taking the time to share your experience! We're so glad to hear that you found our car wash quick and easy, and our team polite.

IMO Car Wash

Rated 5 out of 5 stars

Pre paid by app

Pre paid by app. Easy process and great clean

April 26, 2026
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Reply from IMO Car Wash

Paul Waddilove,

We're happy to hear that you found the process easy and the cleaning great! Thank you for your positive feedback; we appreciate it.

IMO Car Wash

Rated 3 out of 5 stars

Not a good wash

Because they were so busy, the prewash was virtually non existent. My car had still got dirty spots

April 26, 2026
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Reply from IMO Car Wash

Anthony Bason,

We regret the prewash was insufficient due to high traffic, leaving dirty spots. We'll review our procedures to improve, thanks for the feedback.

IMO Car Wash

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience at IMO Car Wash. The overall service quality was far below expectations. The staff seemed rushed and inattentive, and the cleaning itself was not thorough—there were still visible dirt marks and streaks on both the exterior and windows.

Areas like the wheels and lower panels were barely cleaned, and the drying job left water spots all over the car. For the price charged, I expected a much higher standard of cleaning

Overall, this visit did not feel worth the money, and I would not recommend this location based on my experience.

April 23, 2026
Rated 4 out of 5 stars

Efficient Staff but Query on Price

Very efficient & polite guy at your Somerford Rd Christchurch Unit. And excellent car clean full foam wash). First time user of your App...I pre paid the normal price (£9) but couldn't see how the £1 'Welcome' discount could be applied after I had paid in full.

April 26, 2026
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Reply from IMO Car Wash

John H ,

We're glad you enjoyed the efficient service and car wash at our Christchurch unit. We appreciate your feedback regarding the welcome discount and apologize for the trouble you experienced when trying to apply it. We'll review our app's payment process.

IMO Car Wash

Rated 5 out of 5 stars

Good service easy to use

Good service easy to use

April 24, 2026
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Reply from IMO Car Wash

Syed Shah,

We appreciate you sharing your experience; we are so glad our service was good and easy for you to use.

IMO Car Wash

Rated 3 out of 5 stars

I wouldnt have expected to have to wipe…

I wouldnt have expected to have to wipe water marks off the car after paying £20 for a car wash but other than that it seems clean... let's just see how long it stays free from rain marks since it should be hydrophobic now for a month

April 24, 2026
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Reply from IMO Car Wash

Dean,

We appreciate your feedback. We regret that you had to wipe off water marks after your wash. We'll look into this to ensure our service meets expectations for a £20 wash and its hydrophobic properties.

IMO Car Wash

Rated 5 out of 5 stars

Very good to be fair

Very good to be fair. I did you the last owners but you’ve upped the game. Both cars look good!

April 26, 2026
IMO Car Wash logo

Reply from IMO Car Wash

Martyn Philip Slater,

We appreciate your positive feedback and are glad you noticed the improvements. It's great to hear that you think both cars look good, and we value your opinion!

IMO Car Wash

Rated 5 out of 5 stars

Great staff

The man that was working was very thorough and there was a queue of at least six cars and he was as vigilant with the first as he was the last.
The car came out very clean :)

April 24, 2026
IMO Car Wash logo

Reply from IMO Car Wash

S Asten,

We're happy to hear that our employee was thorough and consistent, even with a long queue. We appreciate your feedback and are glad your car came out very clean!

IMO Car Wash

Rated 1 out of 5 stars

Rain guard

Bought Rain guard. Wheels dirty at all, body on the bottom sides dirty, also rear bumper. Really weak. I'm disappointed.

April 26, 2026
Rated 3 out of 5 stars

Paid £14 for an ultra hd wash not worth it !

Paid £14 for an ultra hd wash , the car apparently was not on the rollers as it went in so I was told to drive forward but couldn’t as I was right up against the first rollers ! I was then pushed through so most of the hd application was on the front !! Don’t think I will be returning car was not washed properly and the wheels were still dirty on inspection when I returned home !

April 26, 2026
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Reply from IMO Car Wash

Jason Laughland,

We regret that the wash was not effective, especially the HD application and wheel cleaning. We appreciate you bringing this to our attention. We will discuss these points internally to improve our service. Thank you for your time.

IMO Car Wash

Rated 4 out of 5 stars

Helpful, courteous staff

We did have a problem, we were in a hire vehicle and were unfamiliar with how to turn off a particular icon on the car dashboard. It may be helpful to show in instructions on what modes you need the car in to use the car wash. Fortunately the member of staff was both patient and helpful. Car wash cleaned beautifully.

April 24, 2026
IMO Car Wash logo

Reply from IMO Car Wash

Susan,

Thanks for your review! We're glad to hear that our staff member was patient and helpful while assisting you with the hire vehicle. We appreciate your suggestion about clarifying car mode instructions, and we'll explore how we can incorporate this. We're happy the car wash cleaned beautifully!

IMO Car Wash

Rated 3 out of 5 stars

Wheels were hardly touched

Wheels were hardly touched, needs a better allow wheel cleaner

April 24, 2026
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Reply from IMO Car Wash

Mr Samuel Beagley,

We appreciate your feedback and are sorry the wheel cleaning was not up to standards. We will review our processes.

IMO Car Wash

Rated 5 out of 5 stars

Good friendly team made my first…

Good friendly team made my first experience easier. The clean was fantastic. Reasonably priced too.

April 26, 2026
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Reply from IMO Car Wash

Mr Chris McClelland,

We're delighted your first experience was easier thanks to our friendly team! It's great to know you found the clean fantastic and the price reasonable. Thanks!

IMO Car Wash

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