Staff always polite and professional shame they don't spend time on your wheels but other wise it's quick an gives my freelander2 a sparkle
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
It was relatively painless, but this was the first time I used a drive through car wash, so I wasn't sure what I was supposed to do. There were no instructions on the web site. There were small pos... See more
Company replied
The staff member was helpful when I went and saw him. The whole process was straightforward and easy. I didn't see any where the opening times at the site so I went out of my car in the end to find... See more
Company replied
Attendant good with pre wash n help with wash selection/payment, wash ok but drying process left streaks on glass n bodywork.
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
20K reviews
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Taken money, car wash closed.
Paid online and when I got to the car wash it was closed for maintenance with no prior warning. Still took my money. Have contacted for a refund.
April 27, 2026
Doesn’t dry the car at all so it ends…
Doesn’t dry the car at all so it ends up with white water marks all over, wheels were still filthy also
April 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Clough Road Imo car wash the guy is so…
Clough Road Imo car wash the guy is so helpful, polite and friendly
Never had any issues with the quality of washes
April 26, 2026
Reply from IMO Car Wash
Wayne Houchen,
We appreciate you taking the time to share your experience! We're so glad to hear that you find our team member helpful and the wash quality consistently high.
IMO Car Wash
Always go above and beyond 😍
April 27, 2026
Reply from IMO Car Wash
Sharon Beaumont,
We are so happy to hear that we consistently exceed your expectations. Thank you for your wonderful feedback; it means a lot to us.
IMO Car Wash
Paid for a more expensive wash
Paid for a more expensive wash. It seemed exactly the same as the standard wash. Still some marks on my car when finished.
April 26, 2026
Reply from IMO Car Wash
Chantelle,
We regret that the enhanced wash was not noticeably different and left marks. We appreciate your feedback and will investigate the issue to improve our service.
IMO Car Wash
Quick & proficient service
Quick & proficient service, easy link to the website & order wash. But left white residue in places on my car.
April 27, 2026
Reply from IMO Car Wash
HazelL,
Thanks for the feedback! We appreciate you using our website. We'll review the residue issue to improve our service. Your comments help us get better.
IMO Car Wash
APP only payment is not convenient.
I found the APP confusing.
The wash machine broke my door mirror.
The staff were polite and friendly.
April 26, 2026
Reply from IMO Car Wash
Peter Morley,
We appreciate your feedback and apologize that the app was confusing and the wash machine damaged your mirror. We're glad our staff were friendly.
IMO Car Wash
Great service & polite staff.
April 26, 2026
Reply from IMO Car Wash
Catton Nigel,
We appreciate you sharing your experience! We're so happy to hear that you found our staff polite and had great service during your visit with us.
IMO Car Wash
Reply from IMO Car Wash
Ross Whetton,
We're happy to hear that everything went smoothly. Thank you for your positive feedback; we appreciate it very much!
IMO Car Wash
Efficient car cleaning
Efficient car cleaning, everything taken care of and constant attention to detail. Cars are kept moving forward and cleaning is complete in a matter of a few minutes. Great staff, good customer service, friendly and meticulous.
April 27, 2026
Reply from IMO Car Wash
Robin Blincowe,
We're happy to hear that you found our car cleaning efficient and meticulous. We appreciate your kind words regarding our team's attention to detail and friendly service. Thank you for your positive feedback!
IMO Car Wash
I paid for top car wash and they you…
I paid for top car wash and they you have to again for inside cleaning and had to pay again for inside cleaning
April 23, 2026
Lots of options to choose for a shiny…
Lots of options to choose for a shiny car, it's nice that you can book in advance, different ways you can pay, friendly and helpful staff.
April 26, 2026
Reply from IMO Car Wash
Nicolae,
We're so glad you appreciate the variety of wash options, booking convenience, and payment methods. It's great to hear our staff were friendly and helpful! Thanks for your feedback.
IMO Car Wash
Demeanor of Staff and Car Wash Shampoo used
The workers could learn to be more customer friendly. A hello and a smile would be a good start. At the moment, they don't look at all happy with their job!
The Triple Foam Wash shampoo used to be Tri- coloured. It's now all white! The 3 colours looked a lot better! The shampoo now looks very thin and diluted!
April 21, 2026
Reply from IMO Car Wash
Disappointed Regular Customer,
We appreciate your feedback. We'll address the team's customer interaction to ensure a friendlier experience. We'll also review the Triple Foam Wash shampoo's color and consistency. Thank you for bringing this to our attention.
IMO Car Wash
Very good car wash quick and Easy and…
Very good car wash quick and Easy and the Gentleman are very polite will be using this car wash again Thank you .
April 24, 2026
Reply from IMO Car Wash
Christine Hunt,
We appreciate you taking the time to share your experience! We're so glad to hear that you found our car wash quick and easy, and our team polite.
IMO Car Wash
Reply from IMO Car Wash
Paul Waddilove,
We're happy to hear that you found the process easy and the cleaning great! Thank you for your positive feedback; we appreciate it.
IMO Car Wash
Perfect ⭐️⭐️⭐️⭐️⭐️
April 24, 2026
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Not a good wash
Because they were so busy, the prewash was virtually non existent. My car had still got dirty spots
April 26, 2026
Reply from IMO Car Wash
Anthony Bason,
We regret the prewash was insufficient due to high traffic, leaving dirty spots. We'll review our procedures to improve, thanks for the feedback.
IMO Car Wash
The discount from the hock payment…
The discount from the hock payment wasn’t added amd the car was not cleaned very well still loads of marks and bird pool left on the car.
April 24, 2026
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