We went in on the off chance to get our key sorted and we got it fixed right away brilliant service we even got a free coffee happy days thank you to the service team
Company replied
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We went in on the off chance to get our key sorted and we got it fixed right away brilliant service we even got a free coffee happy days thank you to the service team
Company replied
I recently purchased a new BMW 1 series M Sport from John Clark Dundee and the entire experience was outstanding. A special shout out to salesman Jordan Spry, who made the process seamless and stres... See more
Company replied
Would have liked to have been presented with my new car actually inside showroom rather than outside in the cold weather.disappointed with no small token from the garage as in any gift ,after a big ca... See more
Glenn and Lee ensured a smooth process during the purchase and handover process. Disappointed that the car did not come with the ‘M” branding decals on the side wings which they should have been as it... See more
Company replied
Buying a BMW car offers you a premium driving experience and at John Clark Tayside BMW we aim to deliver a premium level of service as well. Located on Rutherford Road on the Dryburgh Industrial Estate in the north of Dundee, we are easily accessible from the city centre (A90) as well as the wider area of Perth, St Andrews, Cupar and Edinburgh. At our showroom we have the full range of new BMW cars available as well as a great selection of deals on Approved Used cars and you can test drive any of the models we have in stock. Our expert staff members are passionate about BMW and they will be able to guide and advise you every step of the way. Contact BMW Tayside, Dundee today and learn more about our new & used cars for sale. Come and visit us today to get your BMW journey on the road.
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All Our Vehicles Are John Clark Approved

Kings Cross Road, Dundee, DD2 3XH, Dundee, Scotland, United Kingdom
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Lee was fantastic from start to finish, answered every question I had throughout the process.
Explained everything thoroughly, was a pleasure to deal with

Reply from John Clark Motor Group - BMW Tayside
great customer service, friendly and helpful guiding me through what needed to be done

Reply from John Clark Motor Group - BMW Tayside

Reply from John Clark Motor Group - BMW Tayside
Upgraded my BMW and it was an easy and helpful process dealt with professionally by sales executive Scott Gray

Reply from John Clark Motor Group - BMW Tayside
Excellent customer service from Alastair Grant when buying my bew BMW. Everything fully explained in detail, delivered on all parts of the buying process on time and made the purchase simple.

Reply from John Clark Motor Group - BMW Tayside
Alastair made our car buying experience very smooth from start to finish & we are very happy with the car.

Reply from John Clark Motor Group - BMW Tayside
Really good experience buying my new car. Liam was friendly, helpful and made everything simple from start to finish. He answered any questions I had and kept me updated throughout. Very happy with the service and would definitely recommend. Thank you!

Reply from John Clark Motor Group - BMW Tayside
Liam Farren was excellent with us and explained everything we were needing to know. He was very knowledgeable and was very enthusiastic about BMWs products. Thank you for your attention to detail Liam and look forward to dealing with you in the future.

Reply from John Clark Motor Group - BMW Tayside

Reply from John Clark Motor Group - BMW Tayside
Scott Gray was very helpful to find us the right car and the dealership was very well organised throughout the buying of our car

Reply from John Clark Motor Group - BMW Tayside
After a warm welcome to BMW Tayside in Dundee, and enquiring about a BMW X2 i had seen on Autotrader and there own website, David took me on a test drive in the car i had enquired about and upon our return went over the finance opttions that were available and trade in figures for my previous car and that allowed an easy and unpressured decision to purchase my new to me BMW X2.

Reply from John Clark Motor Group - BMW Tayside
Would have liked to have been presented with my new car actually inside showroom rather than outside in the cold weather.disappointed with no small token from the garage as in any gift ,after a big cash purchase.All cars I have ever bought presented us with nice gestures.
Very disappointing experience with John Clark BMW Dundee
I purchased a 2-year-old BMW X5 on 6th February, trading in my M3 and adding cash. On the drive home, we noticed a gearbox issue. Despite reporting it immediately, we had to repeatedly chase the garage for updates.
A BMW technician confirmed there was a clear problem, but we were told an oil change would “fix” it — even though it was acknowledged this would likely only mask the issue. We were also given an unsuitable courtesy car despite buying a larger vehicle for family reasons.
After rejecting what we felt was a temporary fix, we returned the car and were promised a refund within 3–5 days. Over a week later, no refund had been issued and we had to chase again.
Poor communication, ongoing inconvenience, and not the level of service expected from a main BMW dealership.
David bent over backwards to help us with every question and concern we had. A brilliant guy.
Thank you.

Reply from John Clark Motor Group - BMW Tayside
David was very helpful and made the whole process easy and effortless

Reply from John Clark Motor Group - BMW Tayside
Very good service as Scott and the team were always there to support me through the process of buying my new car. Friendly attitude and nothing a problem.
Thanks

Reply from John Clark Motor Group - BMW Tayside
Sales team responsive to requirements of the customer, attentive and effective communication. Quick turnaround for trade in and BMW finance, as well as transfer of private reg plate. Thanks to Alastair and Callum at John Clark, Dundee

Reply from John Clark Motor Group - BMW Tayside
Excellent service at BMW Tayside, Glenn and David went above and beyond to help us get the right car. Can’t recommend enough, we will definitely be dealing here in the future.

Reply from John Clark Motor Group - BMW Tayside

Reply from John Clark Motor Group - BMW Tayside
First time I have bought a car via Carwow, but was a seamless process. Alastair and everyone at John Clark were very understanding and patient with the time taken to resolve my old car’s finance. I would recommend this dealership.

Reply from John Clark Motor Group - BMW Tayside
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