John Clark Motor Group - BMW Tayside Reviews 

649
TrustScore 5 out of 5

4.8

Kings Cross Road, Dundee, DD2 3XH Dundee, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We went in on the off chance to get our key sorted and we got it fixed right away brilliant service we even got a free coffee happy days thank you to the service team

Company replied

Rated 5 out of 5 stars

I recently purchased a new BMW 1 series M Sport from John Clark Dundee and the entire experience was outstanding. A special shout out to salesman Jordan Spry, who made the process seamless and stres... See more

Company replied

Rated 3 out of 5 stars

Would have liked to have been presented with my new car actually inside showroom rather than outside in the cold weather.disappointed with no small token from the garage as in any gift ,after a big ca... See more

Rated 4 out of 5 stars

Glenn and Lee ensured a smooth process during the purchase and handover process. Disappointed that the car did not come with the ‘M” branding decals on the side wings which they should have been as it... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

Buying a BMW car offers you a premium driving experience and at John Clark Tayside BMW we aim to deliver a premium level of service as well. Located on Rutherford Road on the Dryburgh Industrial Estate in the north of Dundee, we are easily accessible from the city centre (A90) as well as the wider area of Perth, St Andrews, Cupar and Edinburgh. At our showroom we have the full range of new BMW cars available as well as a great selection of deals on Approved Used cars and you can test drive any of the models we have in stock. Our expert staff members are passionate about BMW and they will be able to guide and advise you every step of the way. Contact BMW Tayside, Dundee today and learn more about our new & used cars for sale. Come and visit us today to get your BMW journey on the road.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Kings Cross Road, Dundee, DD2 3XH, Dundee, Scotland, United Kingdom

  • 01382 815 993

4.8

Excellent

TrustScore 5 out of 5

649 reviews

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1-star

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4.8

All reviews

(649)

2,452 reviews in the last 12 months

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Rated 5 out of 5 stars

top experience

Lee was fantastic from start to finish, answered every question I had throughout the process.
Explained everything thoroughly, was a pleasure to deal with

March 2, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Lee and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

great customer service

great customer service, friendly and helpful guiding me through what needed to be done

March 8, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Good experience

Everything went smoothly and I was kept informed of progress.

March 7, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Upgraded my BMW and it was an easy and…

Upgraded my BMW and it was an easy and helpful process dealt with professionally by sales executive Scott Gray

March 1, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Scott and the management team at BMW Tayside.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Excellent customer service…

Excellent customer service from Alastair Grant when buying my bew BMW. Everything fully explained in detail, delivered on all parts of the buying process on time and made the purchase simple.

March 6, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Alastair and the management team at BMW Tayside.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Alastair made our car buying experience…

Alastair made our car buying experience very smooth from start to finish & we are very happy with the car.

March 4, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to Alastair and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Great Service from Liam

Really good experience buying my new car. Liam was friendly, helpful and made everything simple from start to finish. He answered any questions I had and kept me updated throughout. Very happy with the service and would definitely recommend. Thank you!

February 21, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Liam and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Liam Farren was excellent with us and…

Liam Farren was excellent with us and explained everything we were needing to know. He was very knowledgeable and was very enthusiastic about BMWs products. Thank you for your attention to detail Liam and look forward to dealing with you in the future.

March 3, 2026
Unprompted review
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Liam and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Always quick at response.

March 1, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 4 out of 5 stars

Scott Gray was very helpful to find us…

Scott Gray was very helpful to find us the right car and the dealership was very well organised throughout the buying of our car

March 1, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Scott and the management team at BMW Tayside.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

BMW X2 Purchase

After a warm welcome to BMW Tayside in Dundee, and enquiring about a BMW X2 i had seen on Autotrader and there own website, David took me on a test drive in the car i had enquired about and upon our return went over the finance opttions that were available and trade in figures for my previous car and that allowed an easy and unpressured decision to purchase my new to me BMW X2.

February 28, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at BMW Tayside.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 3 out of 5 stars

Would have liked to have been presented…

Would have liked to have been presented with my new car actually inside showroom rather than outside in the cold weather.disappointed with no small token from the garage as in any gift ,after a big cash purchase.All cars I have ever bought presented us with nice gestures.

February 28, 2026
Rated 1 out of 5 stars

Very disappointing experience with John…

Very disappointing experience with John Clark BMW Dundee

I purchased a 2-year-old BMW X5 on 6th February, trading in my M3 and adding cash. On the drive home, we noticed a gearbox issue. Despite reporting it immediately, we had to repeatedly chase the garage for updates.

A BMW technician confirmed there was a clear problem, but we were told an oil change would “fix” it — even though it was acknowledged this would likely only mask the issue. We were also given an unsuitable courtesy car despite buying a larger vehicle for family reasons.

After rejecting what we felt was a temporary fix, we returned the car and were promised a refund within 3–5 days. Over a week later, no refund had been issued and we had to chase again.

Poor communication, ongoing inconvenience, and not the level of service expected from a main BMW dealership.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

David bent over backwards to help us…

David bent over backwards to help us with every question and concern we had. A brilliant guy.
Thank you.

February 26, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

David was very helpful and made the…

David was very helpful and made the whole process easy and effortless

February 19, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Very good service!

Very good service as Scott and the team were always there to support me through the process of buying my new car. Friendly attitude and nothing a problem.
Thanks

February 14, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Scott and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Attentive and prompt sales service

Sales team responsive to requirements of the customer, attentive and effective communication. Quick turnaround for trade in and BMW finance, as well as transfer of private reg plate. Thanks to Alastair and Callum at John Clark, Dundee

February 12, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Alastair, Callum and the management team at BMW Tayside.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Excellent service at BMW Tayside

Excellent service at BMW Tayside, Glenn and David went above and beyond to help us get the right car. Can’t recommend enough, we will definitely be dealing here in the future.

February 19, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Glenn, David and the management team at BMW Tayside.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

A delight to deal with you

A delight to deal with you, excellent service

February 16, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards

John

Rated 5 out of 5 stars

First time using Carwow…

First time I have bought a car via Carwow, but was a seamless process. Alastair and everyone at John Clark were very understanding and patient with the time taken to resolve my old car’s finance. I would recommend this dealership.

February 13, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Alastair and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards

John

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