John Clark Motor Group - BMW Tayside Reviews 

649
TrustScore 5 out of 5

4.8

Kings Cross Road, Dundee, DD2 3XH Dundee, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We went in on the off chance to get our key sorted and we got it fixed right away brilliant service we even got a free coffee happy days thank you to the service team

Company replied

Rated 5 out of 5 stars

I recently purchased a new BMW 1 series M Sport from John Clark Dundee and the entire experience was outstanding. A special shout out to salesman Jordan Spry, who made the process seamless and stres... See more

Company replied

Rated 3 out of 5 stars

Would have liked to have been presented with my new car actually inside showroom rather than outside in the cold weather.disappointed with no small token from the garage as in any gift ,after a big ca... See more

Rated 4 out of 5 stars

Glenn and Lee ensured a smooth process during the purchase and handover process. Disappointed that the car did not come with the ‘M” branding decals on the side wings which they should have been as it... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

Buying a BMW car offers you a premium driving experience and at John Clark Tayside BMW we aim to deliver a premium level of service as well. Located on Rutherford Road on the Dryburgh Industrial Estate in the north of Dundee, we are easily accessible from the city centre (A90) as well as the wider area of Perth, St Andrews, Cupar and Edinburgh. At our showroom we have the full range of new BMW cars available as well as a great selection of deals on Approved Used cars and you can test drive any of the models we have in stock. Our expert staff members are passionate about BMW and they will be able to guide and advise you every step of the way. Contact BMW Tayside, Dundee today and learn more about our new & used cars for sale. Come and visit us today to get your BMW journey on the road.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Kings Cross Road, Dundee, DD2 3XH, Dundee, Scotland, United Kingdom

  • 01382 815 993

4.8

Excellent

TrustScore 5 out of 5

649 reviews

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1-star

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4.8

All reviews

(649)

2,452 reviews in the last 12 months

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Rated 5 out of 5 stars

Scott Gray explained everything and…

Scott Gray explained everything and made buying the new car easier than I thought it would be We were kept up to date at every new event in the process Thanks Scott

March 30, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Scott and the management team at BMW Tayside.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

I had the most wonderful salesman

I had the most wonderful salesman, Scott Gray. My vehicle took long however Scott kept me informed all the way. I appreciated it very much.

March 28, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Scott and the management team at BMW Tayside.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Excellent service well looked after by Scott…

Excellent service well looked after by the staff, especially Scott 10 out of 10

March 29, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Scott and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Seamless sale from start to finish

Seamless sale from start to finish. Alistair was great, kept me updated and informed all the way through the process

March 29, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Alistair and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Everything went so smoothly The sales…

Everything went so smoothly The sales executive Mr Grant was brilliant. When we took the delivery the customer service team looked after us well.

March 26, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to Alastair and the management team at BMW Tayside.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

The experience was great from start to finish.

The experience was great from start to finish, from the receptionist, to the sales people, all were happy to help service my needs.
I ended up with the car I wanted at the price I needed.

March 15, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

very professional and excellent service

the salesman lee and the manager glen were very professional,they made the whole experience very good on purchasing my new vehicle

March 15, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Lee, Glen and the management team at BMW Tayside.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

The team were great from the sale to…

The team were great from the sale to driving off in the new car - every step from trade-in, finance, and handover. Well done David amd Heather for making it a hassle free experience.

March 23, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Heather, David and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Trade In

It was OK and change over went smoothly

March 13, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

David was brilliant and explained…

David was brilliant and explained everything, made the process really easy

March 16, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Myself not being very good with tec the…

Myself not being very good with tec the guys were very helpful and handover experience was good.

March 21, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 4 out of 5 stars

David was great throughout

David was great throughout. The slight disappointment was the paint not being touched up as agreed on door. I had to buy a touch up pen to sort which I shouldn't have had to.

March 14, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at BMW Tayside.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 1 out of 5 stars

Booking car in for a service and MOT

Booking car in for a service and MOT. Staff very accommodating during the booking by phone and arrival.
£350 service carried out and quick short video received by me around some further works. This was carried out early morning. This is where it gets a bit tricky. On the video the engineer advise that some tyre damage occurred which would be a fail at MOT. 4 hrs later they put the car through the MOT which it duly failed. I never received a call or seen the video until later in the day. Is it good customer service to put the car through the MOT knowing it would fail? Good level of work to be carried out too- tyres and bushes £2500 which they missed out on. Poor taste left and when the Service Manager starts stating “we had a contract” you know they botched up. Lost two grand of work over £54 MOT. This type of practices move people away from franchise dealers. Be on your toes folks, your money is what they want at the cost of customer service.
Update- John Clark managed to upload the incorrect mileage during the MOT. DVLA advised me and it was corrected by the garage or it would be done to the customer to prove an error at the garage occurred. If you are using this garage pay attention and have your wits about you.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Lee was very good

Lee was very good, very professional. Explained everything thoroughly. Had good knowledge of the product and friendly manner

March 19, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to Lee and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

David was great, thank you love our new car

David was great

March 12, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at BMW Tayside.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Great experience at John Clark Dundee BMW

We have just bought a new BMW from John Clark Dundee & service,advice was brilliant, no sales pressure & enjoyed the experience of buying my new car with them

March 17, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Tayside.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Great customer service from Jordan

Great customer service from Jordan. Made the whole experience easy and straightforward. His communication was excellent and really helpful and friendly!

March 17, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Jordan and the management team at BMW Tayside.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Great customer service

Great customer service

March 18, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. Lee was very likeable and I trusted him immediately!

March 13, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Lee and the management team at BMW Tayside.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Review grading

Excellent customer care

March 1, 2026
John Clark Motor Group - BMW Tayside logo

Reply from John Clark Motor Group - BMW Tayside

Good Morning, Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Holdings. We are delighted that your experience has been a positive one. Kind Regards, John

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