Nice showroom and very good service…up until an order is placed. After that customer service deteriorates in my experience. There was a longer wait for delivery of the car than quoted, and all... See more
Location
Switch locationCraigshaw Road, West Tullos Industrial Estate, AB12 3AR Aberdeen, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I can't thank Thor enough for his incredible help! He's super knowledgeable and provided outstanding customer service. After some bad experiences at Sheffield and Stockport SEAT CUPRA, Thor at Aberdee... See more
Company replied
Excellent experience with John Clark Cupra Aberdeen. Thor was great to deal with throughout the whole process, professional, knowledgeable and kept everything straightforward from start to finish. The... See more
I purchased a Cupra from specialist Cars (Aberdeen) branch and I couldn't of been happier with the whole experience. Skye Christie was very professional and extremely helpful which made the experien... See more
Company details
- Car Dealer
- Car Inspection Station
- Car Repair and Maintenance
- Car Service
- Motorcycle Dealer
- Used Car Dealer
Written by the company
As an official CUPRA franchise dealer, John Clark CUPRA in Aberdeen is the only place to come if you are looking for high-quality cars at affordable prices. Located on Craigshaw Road, West Tullos, we are just a ten-minute drive from the A90 and the AWPR, easily accessible from anywhere in the East of Scotland. If you are travelling from the city centre, we are just ten minutes away by car. Aberdeen train station is two miles away so, if you are travelling by public transport, you can reach us on one of the regular buses that run between West Tullos and the station.
John Clark Motor Group
Written by the company
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Contact info
Craigshaw Road, West Tullos Industrial Estate, AB12 3AR, Aberdeen, United Kingdom
- 01224 402960
4.6
Excellent
141 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and customer service was very good.
April 24, 2023
Reply from John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Brandon,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Arrived in garage
Arrived in garage, looking to get some info' about electric/hybrid Cupras and Seats.Facilities excellent,reception girl very friendly, however salesman,lease guy? not interested,I could have bought a new car, but will be going back to "Motorpoint" or"Cinch"....in future ....
May 8, 2023
Unprompted review
Reply from John Clark Motor Group - John Clark CUPRA Aberdeen
Hi Mr Irvine,
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
Our team have tried to contact yourself but have not been able to get through - would you be able to contact our sales controller or sales manager to discuss so we can assist in resolving this situation. Our number is 01224 402 960 and if you could ask for Christopher Dunsmore or Stuart Douglas they will be able to assist you.
Kind regards,
Kate
John Clark Motor Group
Pleasant staff and great work done
April 27, 2023
Reply from John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Gavin,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
In safe hands
Quick service, good customer communication. You know everything will be professionally taken care of. In safe hands.
March 28, 2023
Reply from John Clark Motor Group - John Clark CUPRA Aberdeen
Good Afternoon Charmaine,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Reply from John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Pearl,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Service
So handy having a collection service, with communication during the service, first class service.
April 2, 2023
Reply from John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Kevin,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Horrible experience Very dissatisfied with my whole…
Very dissatisfied with my whole experience.
After having the car for 2 weeks, didn’t really explain what actually happened to it.
The staff seemed totally uninterested just wanted me out
The car was not washed and was covered in bird poop
March 28, 2023
Reply from John Clark Motor Group - John Clark CUPRA Aberdeen
Hello Miss Main,
Thank you for your review which I have passed on to our team.
Kind regards,
Julie
Brilliant and fast work
Brilliant and fast work . And the service department were amazing with all the help
April 3, 2023
Reply from John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Peter,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Great customer service with Jamie from…
Great customer service with Jamie from start to end. First car purchase for myself, lovely to be guided through the process and have all the aspects of the new car explained so clearly.
February 15, 2023
Reply from John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Kirsten,
Many thanks for your review and feedback, which I will ensure is passed on to Jamie and the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Reply from John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Rodger,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
I was met with a very helpful gentleman…
I was met with a very helpful gentleman at the service desk who confirmed what would be done to my car for the service, he asked if I needed the car back within a certain time and advised they would keep me updated on the progress
Within a few hours I had a notification that the car was in the workshop and currently being given a health check with an accompanying video. My car was cleaned like new inside and out on collection and was ready earlier than requested which was great
March 26, 2023
Reply from John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Car was collected and dropped off at my…
Car was collected and dropped off at my work place
March 15, 2023
Reply from John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Neil,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Everything was fine
Everything was fine . I waited in the reception whist it was carried out,enjoying a cup of coffee whilst listening to Amazon Music. I’ve never had a problem with the service.
March 3, 2023
Reply from John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning James,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Very organised and everything on time
Very organised and everything on time. Friendly and efficient staff.
March 13, 2023
Reply from John Clark Motor Group - John Clark CUPRA Aberdeen
Good Evening Stephen,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
I’m thankful to Olaf & Bruce throughout…
I’m thankful to Olaf & Bruce throughout the whole process of viewing, test drive & finalising the purchase of our lovely Volkswagen T-Roc
This is at VW Specialist Car Craigshaw Aberdeen between Friday 27th January 2023 to 1st February 2023 when the new car is ready for collection
January 27, 2023
Reply from John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Reply from John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Steve,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
My car went in for a repair
My car went in for a repair
The staff were very polite and professional
Text me when my car was ready
And it was washed and hovered
Always excellent service when my car goes into John Clark Skoda Aberdeen
No complaints
February 24, 2023
Reply from John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Stanley,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Specialist Cars.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
My partner need chase for refund for…
My partner need chase for refund for over week. Very POOR service and customer service
February 27, 2023
Unprompted review
Reply from John Clark Motor Group - John Clark CUPRA Aberdeen
Good morning, Tomasz,
Many thanks for your email and I am sorry to read your comments.
I will pass this to our Cupra business and ask them to update you on the status of the refund if this has not been received. It however it has I will still pass back your comments.
Kind regards,
Julie Jamieson
Group Marketing & Communications Manager
Great experience purchasing new car…
Great experience purchasing my new car from Audi Aberdeen.Special mention to Calvin McKendrick and Arnold Szabo both were excellent.
Thanks again thoroughly enjoyed the experience
December 19, 2022
Reply from John Clark Motor Group - John Clark CUPRA Aberdeen
Good Afternoon Mark,
Many thanks for your review and feedback, which I will ensure is passed on to and the team.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
Staff are friendly and extremely…
Staff are friendly and extremely helping, providing excellent customer care before and after purchase.
December 17, 2022
Reply from John Clark Motor Group - John Clark CUPRA Aberdeen
Good Afternoon Donna,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Stephen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.