John Clark Motor Group - John Clark Renault Reviews 

420
•
TrustScore 4.5 out of 5

4.6

Abbotswell Road, The Autoplex., AB12 3AD Aberdeen, West Tullos Industrial Estate, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

Great sales advice from Scott Arthur at Aberdeen Renault, who arranged a prompt test drive and quote, with focus on the car I wished to enquire about. This was very welcome as other car showrooms ofte... See more

Company replied

Rated 5 out of 5 stars

Price was good and Scott, the sales person I dealt with was excellent, including checking everything was OK after I had purchased the car. Would happily buy another car from John Clark Renault in Aber... See more

Company replied

Rated 5 out of 5 stars

Buying a car is usually stressful but James fair weather made the entire process smooth and transparent , he went above and beyond to help me . He was patient and gave me honest advice instead of just... See more

Company replied

Rated 5 out of 5 stars

Although we never purchased a Renault we were impressed with the service from the sales staff, especially Scott Arthur who went over the stuff the Scenic Electric had, answered any queries we had and... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Car Inspection Station
  4. Car Repair and Maintenance
  5. Car Service
  6. Motorcycle Dealer
  7. Used Car Dealer

Written by the company

At Specialist Cars Renault in Aberdeen, we are always delighted to welcome new and returning customers. As one of the most experienced and reputable Renault dealers in Scotland, we’re your one-stop-shop for any Renault vehicle needs. Whether you are in the market to purchase your first Renault, wanting to upgrade your existing vehicle or are looking to book your vehicle in for a service, we’re a trusted Renault dealer that will provide you with outstanding levels of customer ser

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Abbotswell Road, The Autoplex., AB12 3AD, Aberdeen, West Tullos Industrial Estate, United Kingdom

  • 01224 677 800

4.6

Excellent

TrustScore 4.5 out of 5

420 reviews

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4.6

All reviews

(420)

1,992 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

new car experience

Wanted a new car was apprehensive about coming into garage but both the experience in Nissan and Renault garage was not as daunting as I thought it would be. Alan Bell in the Renault talked me through the process and made it all very easy. I needed to pick up car early on Thursday and he came in early in order for me to do this.

February 26, 2026
Unprompted review
John Clark Motor Group - John Clark Renault logo

Reply from John Clark Motor Group - John Clark Renault

Afternoon Karen,

Thank you for taking the time to leave such a positive review,

We take great pride in providing a high-quality service, and we are pleased to know we met your expectations.

We'll be sure to share your kind words with Alan and the management team at John Clark Renault,

We look forward to seeing you again.

Kind Regards,

John

Rated 5 out of 5 stars

Scott Arthur dealt with my purchase

Scott Arthur dealt with my purchase. He was very informative about my purchase and was very helpful.

February 26, 2026
Unprompted review
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Reply from John Clark Motor Group - John Clark Renault

Hi Georgina,

Thank you so much for the 5-star review,

We're so happy to hear that Scott Arthur took care of you and was helpful with your purchase,

I'll make sure to pass the feedback on to Scott and the management team at John Clark Renault,

We hope to see you again, with your next purchase,

Kind Regards,

John

Rated 5 out of 5 stars

Great experience buying my first car

Great experience buying my first car
James great at explaining process
Super quick and easy
Great price too
Thanks!

March 2, 2026
Unprompted review
John Clark Motor Group - John Clark Renault logo

Reply from John Clark Motor Group - John Clark Renault

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to James and the management team at John Clark Renault.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Excellent service

The services here have been top notch. Staff have been very courteous, kind and so polite. I had the privilege of dealing with Scott, he wa exceptional, very helpful and kind. Would highly recommend them.

January 9, 2026
Unprompted review
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Reply from John Clark Motor Group - John Clark Renault

Good Afternoon,

Thanks for taking the time to leave a review. We’re delighted to hear you received excellent service at John Clark Renault and that the team were courteous, kind, and polite throughout.

It is great to know Scott provided exceptional service and was so helpful and kind. Thank you for your recommendation, it really means a lot. We’ll be sure to pass your kind feedback on to Scott and the team, and we look forward to welcoming you back in the future.

Best Regards,
Erin

Rated 1 out of 5 stars

Avoid this dealership

It's very simple. When my wife bought a Renault Clio last September only one key fob was provided. I was assured by the salesman Lewis Kinniburgh that the second fob would be provided within a few weeks. Since then nothing has followed. Lewis, in true salesman fashion, disappeared totally, never responding to either calls or emails, but none of the others I spoke to responded either despite empty promises of immediate action. Avoid this dealership.

October 9, 2025
Unprompted review
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Reply from John Clark Motor Group - John Clark Renault

Dear Tony,
Thank you for your feedback. We apologise for the delay in providing the second key fob and for the lack of communication you experienced following your purchase.
This does not reflect the level of service we aim to provide. We have raised this with our sales management team to ensure the matter is looked into and to improve our responsiveness moving forward.,
Kind regards,
Lisa

Rated 5 out of 5 stars

I highly recommend John Clark

I highly recommend John Clark. They couldn’t have been more helpful, friendly and an absolute pleasure to work with. Thank you very much for all your help and support and I look forward to working with you guys again. Thanks again and all the best!😁👍

December 20, 2025
Unprompted review
John Clark Motor Group - John Clark Renault logo

Reply from John Clark Motor Group - John Clark Renault

Good Morning, Brendan.

Thanks for taking the time to leave such a lovely review. We’re delighted to hear you received great customer service and that the team at John Clark Renault were friendly, helpful, and a pleasure to work with.

Thank you for your recommendation, it really means a lot. We look forward to welcoming you back again in the future and we wish you all the very best too.

Best Regards,
Erin

Rated 5 out of 5 stars

Very pleasant experience

Was dealing with ScottArthur regarding the potential sale of a Renault Megane E-tech for my wife, even though we decided not to buy at the moment, the salesman was very helpful and pleasant to deal with. Definitely recommend and will be coming back in the future for my next car.

December 16, 2025
Unprompted review
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Reply from John Clark Motor Group - John Clark Renault

Good Afternoon, Vytautas.

Thanks for taking the time to leave a review. We’re delighted to hear you had such a pleasant experience with Scott Arthur at John Clark Renault, and that he was helpful and pleasant to deal with throughout.

We really appreciate your recommendation, and we’ll be sure to pass your kind comments on to Scott. We look forward to welcoming you back in the future when the time is right for your next car.

Best Regards,
Erin

Rated 5 out of 5 stars

Replacement car…

We dealt with James Westwater regarding a replacement car. He was very efficient and helpful. He handled all the paperwork and ordering process and kept us informed of the delivery date. We would definitely deal with him again.

December 16, 2025
Unprompted review
John Clark Motor Group - John Clark Renault logo

Reply from John Clark Motor Group - John Clark Renault

Good Morning, Frank.

Thank you for your review of John Clark Renault. We’re delighted to hear that James provided such efficient and helpful service while assisting you with your replacement car. It’s great to know he handled the paperwork and ordering process smoothly and kept you well informed throughout. We’ll be sure to share your kind words with James and the team.

We truly appreciate your feedback and look forward to welcoming you back to John Clark Renault in the future.

Best Regards,
Erin

Rated 5 out of 5 stars

Matt is a credit to John Clark Renault Aberdeen

After a poor start with one salesman, my daughter and I went back the next day and saw Matt, a different salesman - chalk and cheese!!! Matt turned our experience around and I was delighted with the time he took to make sure our 2nd visit was so much better. Matt ensured we had all the information needed, arranged a test drive and personally oversaw the whole purchase. When I buy my next car I hope the salesperson is as professional and friendly. John Clark Renault - Matt is a credit to your company. 5 Stars

November 4, 2025
Unprompted review
John Clark Motor Group - John Clark Renault logo

Reply from John Clark Motor Group - John Clark Renault

Good morning Nicky, Thank you very much for this excellent and honest review. We sincerely apologize for the poor start you experienced regret that your first visit was disappointing.
However, we are absolutely delighted to hear that Matt completely turned your experience around! It is wonderful to know that he took the time to ensure you had all the necessary information, arranged the test drive, and oversaw the entire purchase with such professionalism and friendliness.
We agree—Matt is indeed a tremendous credit to the John Clark Renault Aberdeen team. We appreciate your high recommendation and look forward to welcoming you back in the future. Kind regards, Lisa

Rated 5 out of 5 stars

Sale

Very professional

December 8, 2025
Unprompted review
John Clark Motor Group - John Clark Renault logo

Reply from John Clark Motor Group - John Clark Renault

Good morning Gary, Thank you for the excellent feedback! We are delighted to hear that you found our sales service to be very professional. We appreciate your business! Kind regards, Lisa

Rated 5 out of 5 stars

New Renault 5 Purchase. Great dealership to deal with.

Brilliant guys to deal with at this dealership very helpful and straight talking through the process.

Scott Arthur dealt with my purchase on a new Renault 5. He was friendly and good communication throughout.

I will definitely buy from this dealer in the future.

James Winks. Shetland

November 29, 2025
John Clark Motor Group - John Clark Renault logo

Reply from John Clark Motor Group - John Clark Renault

Good Morning, James.

Thank you for your review of John Clark Renault, James. We’re delighted to hear that your experience purchasing your new Renault 5 was such a positive one. It’s great to know that Scott Arthur provided friendly, straightforward support and kept in touch throughout the process.

We truly appreciate your kind words and your confidence in returning to us in the future. Thank you again for choosing John Clark Renault, we look forward to welcoming you back whenever you’re ready.

Best Regards,
Erin

Rated 5 out of 5 stars

Great experience

Scott was great and made the whole process smooth. Very helpful at any point of the process.

November 29, 2025
John Clark Motor Group - John Clark Renault logo

Reply from John Clark Motor Group - John Clark Renault

Good Morning, Evald.

Thank you for your review of John Clark Renault. We’re delighted to hear that you had a great experience and that Scott made the whole process smooth and straightforward. It’s wonderful to know he was helpful at every stage. We truly appreciate your feedback and look forward to welcoming you back to John Clark Renault in the future.

Best Regards,
Erin

Rated 5 out of 5 stars

I got the help that I needed from the…

I got the help that I needed from the sales person and other people I spoke with. Sale from beginning to end was within a week which I thought was quick enough. I am now enjoying my car but still learning the features, love it.

November 21, 2025
John Clark Motor Group - John Clark Renault logo

Reply from John Clark Motor Group - John Clark Renault

Good Morning,

Thank you for your review of John Clark Renault. We’re so pleased to hear that you received all the help you needed from our team and that the whole process, from start to finish, was completed within a week. It’s great to know you’re enjoying your new car and getting to know all its features.

We truly appreciate your feedback and look forward to welcoming you back to John Clark Renault in the future.

Best Regards,
Erin

Rated 5 out of 5 stars

Dealt with Scott Arthur who was…

Dealt with Scott Arthur who was extremely helpful in securing the car that I wanted and went above and beyond to ensure that I was aware of all the steps in the transaction

November 27, 2025
John Clark Motor Group - John Clark Renault logo

Reply from John Clark Motor Group - John Clark Renault

Good morning, Thank you very much for this excellent feedback! We are absolutely thrilled to hear that Scott Arthur was extremely helpful in securing the car you wanted and that he went above and beyond to ensure you were fully informed of all the steps in the transaction. We will be sure to share your kind words with Scott! Kind regards, Lisa

Rated 5 out of 5 stars

Very satisfied with everything

Very satisfied with everything. Allan Bell, who dealt with us was totally professional without being pushy and was a delight to deal with.

November 15, 2025
John Clark Motor Group - John Clark Renault logo

Reply from John Clark Motor Group - John Clark Renault

Good Morning, Marie.

Thank you for your review of John Clark Renault. We’re delighted to hear that you were very satisfied with your experience and that Allan looked after you with professionalism and care, without any pressure. We’ll be sure to pass on your kind words to Allan and the team.

We truly appreciate your feedback and look forward to welcoming you back to John Clark Renault in the future.

Best Regards,
Erin

Rated 5 out of 5 stars

Car taken in for service and check

Car taken in for service and check at the last minute
Very friendly polite and well mannered staff.
Thank you all.

November 26, 2025
Unprompted review
John Clark Motor Group - John Clark Renault logo

Reply from John Clark Motor Group - John Clark Renault

Good morning Don, Thank you for your fantastic feedback! We are delighted that we were able to accommodate your car for a service and check at the last minute.
We are very proud to hear that all of our staff were friendly, polite, and well mannered. We appreciate your kind words and will pass your thanks on to the whole team. Kind regards, Lisa

Rated 5 out of 5 stars

Very enjoyable experience buying our…

Very enjoyable experience buying our Renault 5 e-tech from John Clark Renault, Aberdeen.
Sales Executive, Scott Arthur, was great.
He was able to answer all our questions, and we had plenty, as this is our first EV.
Looking forward to driving our new Pop Green Renault 5 EV.

November 21, 2025
John Clark Motor Group - John Clark Renault logo

Reply from John Clark Motor Group - John Clark Renault

Good morning, That is absolutely wonderful feedback! Thank you so much for sharing your very enjoyable experience buying your new Renault 5 E-Tech from us.
We are delighted to hear that our Sales Executive, Scott Arthur, was great and able to answer all your questions, especially as you embark on the journey with your first EV.
We hope you have a fantastic time driving your new Pop Green Renault 5! Thank you for choosing John Clark Renault, Aberdeen. Kind regards, Lisa

Rated 5 out of 5 stars

Brilliant service from Scott arthur and…

Brilliant service from Scott arthur and the team from John Clark. Right from the beginning we were made to feel welcome. The whole process was explained clearly from test driving cars to the hand over of the new vehicle. Would highly recommend buy from John Clark

November 1, 2025
John Clark Motor Group - John Clark Renault logo

Reply from John Clark Motor Group - John Clark Renault

Good morning, Thank you so much for this brilliant review! We are delighted to hear that you and your partner felt so welcome right from the start.
It's wonderful to know that Scott Arthur and the team were able to explain the entire process clearly, from the test drive right through to the handover of your new vehicle. We truly appreciate your high recommendation and thank you for choosing John Clark! Kind regards, Lisa

Rated 5 out of 5 stars

Test drove the Dacia Duster with Scott…

Test drove the Dacia Duster with Scott Arthur and received excellent service from him

November 15, 2025
Unprompted review
John Clark Motor Group - John Clark Renault logo

Reply from John Clark Motor Group - John Clark Renault

Good morning, Thank you for your feedback! We are delighted to hear that you had an excellent service experience with Scott Arthur while test driving the Dacia Duster. We will be sure to pass on your kind words to him. Kind regards, Lisa

Rated 5 out of 5 stars
John Clark Motor Group - John Clark Renault logo

Reply from John Clark Motor Group - John Clark Renault

Good morning Steve, That's excellent feedback! Thank you very much for letting us know you experienced great service from start to pick up. We are delighted to hear that your process was smooth and positive. Kind regards, Lisa

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