Have been a very pleasant experience, starting with the organisation, the reception and the staff. Totally enjoyed driving the electric Renault 4; smooth and nippy, the car had most of the option some... See more
Company replied
Location
Switch locationAbbotswell Road, The Autoplex., AB12 3AD Aberdeen, West Tullos Industrial Estate, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service, very friendly, James very knowledgeable about the car (Renault 4), everyone very helpful all round. Enjoyed the test drive. Nice to be able to do without having to go into dealers... See more
Company replied
Assistance in choice of car from sales personnel, Scott, was invaluable in helping my wife and I with our final decision on choice of car make and model. Follow up e-mails and phone calls, on any ques... See more
Company replied
I had a fantastic experience buying my new car, and I can’t thank James enough for all of his help. From the moment I walked in, James was friendly, approachable, and incredibly knowledgeable.... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Repair and Maintenance
- Car Service
- Motorcycle Dealer
- Used Car Dealer
Written by the company
At Specialist Cars Renault in Aberdeen, we are always delighted to welcome new and returning customers. As one of the most experienced and reputable Renault dealers in Scotland, we’re your one-stop-shop for any Renault vehicle needs. Whether you are in the market to purchase your first Renault, wanting to upgrade your existing vehicle or are looking to book your vehicle in for a service, we’re a trusted Renault dealer that will provide you with outstanding levels of customer ser
John Clark Motor Group
Written by the company
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Contact info
Abbotswell Road, The Autoplex., AB12 3AD, Aberdeen, West Tullos Industrial Estate, United Kingdom
- 01224 677 800
4.7
Excellent
408 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
James is a legend he'll sort you out!
December 10, 2024
Unprompted review
Reply from John Clark Motor Group - John Clark Renault
Good Morning, Mike.
Thank you for your fantastic feedback about James at Specialist Cars Renault!
We’re so glad to hear he made such a great impression. We’ll be sure to pass on your kind words, and if there’s anything else you need, James and the team will be happy to help!
Best Regards,
Erin
Dealt with Scott Arthur while looking…
Dealt with Scott Arthur while looking for a new car, he was very friendly and approachable, knowledgable and helped us to find something suitable for us. Didn’t feel pressured or rushed. Thanks for your time!
December 8, 2024
Unprompted review
Reply from John Clark Motor Group - John Clark Renault
Good Morning Mrs Milne,
Thank you for your glowing review! We're so glad to hear that Scott provided excellent service. They're a valued member of our team and we're proud of their work. I will ensure your feedback is passed on to Scott and the management team.
Kind Regards,
Rachel
Too much disappointment to put into…
Too much disappointment to put into words but the customer service I have received whilst my newly purchased vehicle has been in for a repair to the bodywork which occurred whilst in their premises before I collected the car has been appalling. I was originally told the repair would take a few days and my car was in for 18 days. Nobody answered the phone or if they did promises that someone would call me back were never honoured and I was getting fobbed off. So basically they had my car at their premises for two weeks before they even started the repair knowing full well that I was struggling without the car and was desperate to have it back. After asking on two occasions to speak to the manager they finally called to say it was ready. I was handed the keys back with no offer of apology for all the stress and they couldn’t get me out of the building quickly enough!! Needless to say I will not be setting foot in that dealership again!!
December 6, 2024
Unprompted review
Reply from John Clark Motor Group - John Clark Renault
Dear Sandra,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the poor experience you had while your vehicle was in for repair. The service you described is not reflective of the high standards we aim to maintain, and we sincerely apologise for the frustration and stress this has caused.
We understand how difficult it must have been to be without your car for such an extended period, especially after the initial promise of a few days. The lack of communication and follow-up, including not being able to reach the right people, is completely unacceptable, and we deeply regret this.
Your feedback has been shared with the team, and we are taking immediate steps to ensure this does not happen again. We are very sorry for the inconvenience and disappointment you experienced.
Many thanks,
Sara
Brilliant service and help from Scott
Brilliant service and help from Scott, we bought a car from over 400 miles away and Scott talked us through everything, making it so easy we could have been there.
November 28, 2024
Reply from John Clark Motor Group - John Clark Renault
Good Morning Matthew,
Thank you for taking the time to leave us a review. Scott will be thrilled to hear your positive feedback. They always strive to provide excellent service.
We're always happy to answer any questions or address any concerns. Please let us know if you need anything.
Kind Regards,
Rachel
Still not got my new car
November 27, 2024
Reply from John Clark Motor Group - John Clark Renault
Dear Shirley,
Thank you for sharing your feedback. We’re sorry to hear about the delay with your new car, and we understand how frustrating this must be. Please could you get in touch with us to provide more details? This will allow us to investigate further and work towards resolving the situation for you. Thank you for your patience, and we look forward to hearing from you.
Many thanks,
Sara
Painless process
My experience in updating my car to a new version was made so easy by Scott who made the whole process very easy giving all the information and help I required.
November 29, 2024
Unprompted review
Reply from John Clark Motor Group - John Clark Renault
Good Morning, Michael.
Thank you for your wonderful review! We’re delighted to hear that Scott made the process of updating your car to a new version so easy and seamless. Providing clear information and helpful support is what we aim for, and it’s great to know Scott delivered just that. If there’s anything else we can assist with, don’t hesitate to reach out. Enjoy your new car!
Best Regards,
Erin
Reply from John Clark Motor Group - John Clark Renault
Good Morning,
Thank you for your review! It’s great to hear that you had a positive experience with Scott at Specialist Cars Renault. If there’s anything more we can do to assist you, please don’t hesitate to reach out.
Best Regards,
Erin
James Westwater is amazing to take care…
James Westwater is amazing to take care of all your car needs. Always calls back when he says and does what he says.
November 26, 2024
Unprompted review
Reply from John Clark Motor Group - John Clark Renault
Good Morning, Pauline.
Thank you for your fantastic review! We’re so pleased to hear that James took great care of all your car needs and ensured excellent communication throughout. It’s wonderful to know he made your experience a positive one. If there’s anything more we can assist you with, feel free to reach out.
Best Regards,
Erin
Excellent Service
Scott Arthur was very helpful and took his time to explain details to us.
November 22, 2024
Unprompted review
Reply from John Clark Motor Group - John Clark Renault
Good Morning,
Thank you for your kind words! We’re delighted to hear that Scott provided you with excellent service and took the time to thoroughly explain everything. Ensuring our customers feel well-informed and supported is always our goal. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best Regards,
Erin
Reply from John Clark Motor Group - John Clark Renault
Good Morning, Alan.
Many thanks for your review and feedback, which I will ensure is passed on to Scott and the management team at Specialist Cars Renault.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Scott Arther was very good,and very…
Scott Arther was very good,and very understanding and patient.
November 24, 2024
Unprompted review
Reply from John Clark Motor Group - John Clark Renault
Good Afternoon, Stuart.
Thank you for your lovely feedback! We’re so pleased to hear that Scott Arthur provided you with such understanding, patient, and excellent service at Specialist Cars Renault. Delivering a positive and supportive experience is what we’re all about. If there’s anything more we can do for you, please don’t hesitate to reach out.
Best Regards,
Erin
Simple straightforward process
Very simple straightforward process. James explained the paperwork which took only a few minutes and then we were on our way.
November 14, 2024
Reply from John Clark Motor Group - John Clark Renault
Good Morning, Bob.
Thank you for your fantastic feedback! We're delighted to hear that James made the process so simple and straightforward for you. At Specialist Cars Renault, we always aim to make things as smooth and efficient as possible for our customers. We hope you’re enjoying your new car and look forward to seeing you again in the future!
Best Regards,
Erin
Great experience with Joseph
Came in today and spoke with Joseph, had a great experience. He was very friendly and informative. Told me everything I could need to know. He listened to everything I wanted/ was looking for in a car. Not once did I feel any pressure or uncertainty. In the end, I purchased the car and can’t wait to pick it up.
November 16, 2024
Unprompted review
Reply from John Clark Motor Group - John Clark Renault
Good Morning, Rachel.
Thank you for sharing your wonderful experience! We’re thrilled to hear that Joseph provided such friendly and informative service. It’s fantastic that he was able to help you find the perfect car. We’re just as excited for you to pick it up and hit the road! If you need anything in the meantime, don’t hesitate to reach out.
Best Regards,
Erin.
Grand experience getting my car
Made everyone easy for arranging pick up and finance on my car, flexible and responsive to queries. Made sure everything was working well before I left. Followed up within a week to confirm it was still going well.
November 2, 2024
Reply from John Clark Motor Group - John Clark Renault
Good Morning, James.
Thank you for your kind words about Specialist Cars Renault. We're delighted to hear that you had a great experience with us. Our team strives to make the car-buying process as smooth and enjoyable as possible, and it's wonderful to know we met your expectations. Please don't h esitate to contact us if you need anything further.
Best Regards,
Erin
Great experience
Recently purchased our new car from john clek aberdeen. We dealt with Yusif and can't fault his service. Yusif and the team were extremely accommodating and worked with us to meet our needs and our budget. Walked away happy with our new car and the service received. Would recommend john clark.
October 16, 2024
Unprompted review
Reply from John Clark Motor Group - John Clark Renault
Good Morning, Shereen.
Thank you for your kind words and for choosing Specialist Cars Renault. We’re thrilled to hear that Yusif and the team were able to provide you with excellent service and help you find the perfect car. Please don’t hesitate to contact us if you have any questions or need anything further!
Best Regards,
Erin
Thanks for the new wheels Joseph
Second time using John Clark Renault. Great experience from start to finish. Joseph was really helpful and patient when I was looking to upgrade my car.
October 30, 2024
Reply from John Clark Motor Group - John Clark Renault
Good Afternoon, Mortan.
Thank you for your kind words about Joseph! We're thrilled to hear that you had another positive experience with Specialist Cars Renault. It's great to know that Joseph was helpful and patient throughout the process. We hope you enjoy your new car and look forward to seeing you again in the future.
Best Regards,
Erin
Scott has been an excellent car dealer…
Scott has been an excellent car dealer all along the process.
November 3, 2024
Reply from John Clark Motor Group - John Clark Renault
Good Afternoon, Larbi.
Thank you for your kind words about Scott. We're delighted to hear that he provided excellent service throughout the entire process. At Specialist Cars Renault, we strive to deliver exceptional customer experiences, and we're thrilled that Scott was able to exceed your expectations. We hope you enjoy your new car!
Best Regards,
Erin
Great experience buying my new car!
James was brilliant from start right through! Couldn’t have asked for a better sales rep!
Thankyou
October 30, 2024
Reply from John Clark Motor Group - John Clark Renault
Good Morning, Laura.
We're thrilled to know that you enjoyed your experience at Specialist Cars Renault and found James to be brilliant. Our team strives to provide excellent customer service, and we're glad to hear that we met your expectations. Thank you for taking the time to share your positive review.
Best Regards,
Erin
Excellent customer service received…
Excellent customer service received from Sales person Joseph and John really demonstrated a good customer service and both polite on approach and very helpful would always recommend.
October 28, 2024
Unprompted review
Reply from John Clark Motor Group - John Clark Renault
Good Morning, Isha.
We're so grateful for your positive feedback about Joseph and John. We're proud to have them as part of our team at Specialist Cars Renault, and we're glad that they were able to make your visit so enjoyable. Thank you for taking the time to share your review.
Best Regards,
Erin
Scott Auther 👍
October 24, 2024
Unprompted review
Reply from John Clark Motor Group - John Clark Renault
Good Afternoon, Bruce.
Thank you for choosing Specialist Cars Renault. We're so happy that you had a positive experience with us and found Scott to be helpful. We appreciate your business and look forward to serving you again in the future.
Best Regards,
Erin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.