John Clark Motor Group - John Clark Select Perth Reviews 

129
TrustScore 3.5 out of 5

3.3

Dunkeld Road 168, PH1 5AE Perth, Scotland, GB


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See what reviewers are saying

Rated 4 out of 5 stars

New Car purchase was a frustrating long drawn out process, as most of it was carried out with emails and a lack of communication . However a lot of the issues were no fault of the garage ,but VWFS.... See more

Rated 5 out of 5 stars

Picked up my new car today and I have to say that Finlay looked after me from the first meeting last Saturday when I enquired about a car I had seen online. Nothing's any bother, he was patient and he... See more

Rated 5 out of 5 stars

I made an enquiry for a BMW with a trade in. I was supported by Malcolm Bell who was fantastic in his approach, timeliness and detail. No question was too much and he made every effort to accommodate... See more

Company replied

Rated 5 out of 5 stars

No hard sale at all, they gave me time to think it all over and decide in my own time. Finlay Pass was an absolute legend, he was so patient with my continual questions. Finlay had also done his resea... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

John Clark Select Perth, part of the reputable John Clark Motor Group, is your No.1 stop for great quality, competitively priced used cars for sale in Perth. At our John Clark Select dealership in Perth, we offer our customers a wide selection of used cars from brands including Audi, BMW, Mercedes and more. Our new and exciting Perth dealership is located to the North of the city, on Dunkeld Road, close to North Inch Golf Course and McDiarmid Park, home of St Johnstone FC. In close proximity to the M90 and A9, we are easily accessible from the wider central Scotland area You are sure to drive away from our used car showroom in Perth with complete confidence, as every used car is thoroughly checked by our highly skilled technicians. Visit our dealership in Perth and our sales team will be happy to assist you with finding the perfect used car for sale at the best price. We look forward to seeing you at JC Select Perth soon.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Dunkeld Road 168, PH1 5AE, Perth, Scotland, United Kingdom

  • 01738 459 800

3.3

Average

TrustScore 3.5 out of 5

129 reviews

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3.3

All reviews

(129)

2,408 reviews in the last 12 months

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Rated 5 out of 5 stars

Best car buying experience

Words cannot explain the quality of service I received from MotorChoice and the staff. One member of staff Lee was nothing short of incredible. Anything questions or queries about the car he was always on hand to provide me with answers. Will definitely be back for my next car.

June 28, 2022
Unprompted review
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Good morning Kade,

Many thanks for your Trustpilot review and feedback which I very much appreciated and I am delighted to read that your experience was such a positive one and met with your expectations.

I will ensure to pass on your kind words to our team at Motorchoice.

Kind regards,

Julie

Rated 5 out of 5 stars

Huge thank you to Lee at the Perth…

Huge thank you to Lee at the Perth branch. Picked up my new car today and I’m delighted. The showroom has such a relaxed atmosphere. It was the easiest, most seamless car buying experience I’ve ever had by miles. Lee was so friendly, fair and genuine from start to finish. I will absolutely be a returning customer in the future and highly recommend Motorchoice for car buying and trading in.

June 18, 2022
Unprompted review
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Good morning Charlotte,

Thank you for your review and feedback which I will ensure is passed on to Lee and our Management team at Motorchoice Perth.

Kind regards,

Julie

Rated 1 out of 5 stars

!! Bad service !!

(Writing this review on behalf of my elderly grandparents who on of them is disabled) I has up in Perth on holiday. Had a terrible experience after taking my Range Rover with a blocked Particular filter. They told me it would take two months before they could look at it and most unhelpful !! Very disappointed with the experience.

May 15, 2022
Unprompted review
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Reply from John Clark Motor Group - John Clark Select Perth

Good morning Matthew,

Thank you for your feedback the content of which is noted.

Please could you provide me with the dealership you spoke to by emailing me at: julie.jamieson@john-clark.co.uk and I will ensure to pick this up with the correct department manager.

Kind regards,

Julie

Rated 1 out of 5 stars

Worst experience I've ever had…

Worst experience I've ever had purchasing a car. Bought a Discovery Sport from them back in October from the salesman Malcom Bell. Malcolm is by far the worst salesman I've ever came across.

Car apparently went in for a service a couple of days before collection with them replacing a CO2 sensor, according to Malcolm. Turns out it was a complete lie, no service had been done.

Finally got a service *done* 3 months after collection. Only after putting a complaint into there head office. The branch put it down to a "human error". Lies to get a sale sounds like the genuine reason. I have still received no paperwork to say this service has been done, no record of the service taking place on my online service history either. I'm still waiting on that phone call I was promised 2-3 weeks ago for an update, now would be good?

Collected the car with 1 key as I had to wait for my v5 for the part ex coming through. After they received the v5 for the part ex it took them 6 weeks to send me the second key, was only because it was in the complaint to head office that I actually got it.

Was told the tow bar would be off the car on collection. On collection it turned out they didn't have the key for it and would have to order a new one. It's now mid Febuary and I have not received this tow bar key!! Phone call with Malcolm in January and he was asking for the serial number of the tow bar, clearly wasn't even ordered!

Avoid this garage at all costs. But if you have to, make sure you get a different salesman. Malcolm will ignore all emails/phone calls after collection.

I would say the pre-sale with this branch was good but it was only because of the constant lies it seemed good.

Be careful!

February 18, 2022
Unprompted review
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Good Afternoon,

Thank you for your Review which I have passed on to our team.

Kind regards,

Julie

Rated 5 out of 5 stars

Sale Service

excellent service throughout the process of trading in my existing car and purchase a new car.

October 1, 2021
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Many thanks for your 5* Trustpilot Review which is much appreciated, and I will ensure this is shared with the team.

Kind Regards,

Julie

Rated 1 out of 5 stars

WORST SERVICE IVE EVER RECIEVED.

I wouldn't recommend to anybody if I could I would not even give them 1 star. After leaving the dealership multiple faults appeared on the dash regarding the ad blue sensor and the engine management light. After having the vehicle for a month it had spent more time at BMW then being on my driveway. So far the repairs have come up to £4000.00 due to the garage not preparing the vehicle properly before selling it. Don't deal with Malcolm, he will just ignore your emails and not pass your messages on to the sales manager if you have any problems after collecting the vehicle. I am currently in dispute with them over being out of pocket for the repair bills that I have picked up. I've worked in the motor industry for many years and never experienced or witnessed service like this.

July 29, 2021
Unprompted review
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Dear Rob, Thank you for taking the time to leave us a review. Whilst a 1* is always disappointing to receive, feedback be it good or bad is something we welcome and take on board. If you could you please email me over your contact details along with which dealership you were dealing with I can pass this onto the relevant managers to look into. My email address is: linsey.cumming@john-clark.co.uk Many Thanks, Linsey

Rated 5 out of 5 stars

Great garage with good staff!

I recently bought a car from the Perth dealership and the service I received was fantastic. I travelled from Glasgow to Perth to buy the car and the sales team were accommodating to that in the meeting times and on the day of getting my new car the salesman swapped their night off so I could get the car sooner rather than 3 days later when I was next free. The dealership was professional and was able to do everything I asked for including fixing a small dent on the car and some superficial body work before I bought it. Would be happy to use this garage again when buying a new car in the future.

July 3, 2021
Unprompted review
John Clark Motor Group - John Clark Select Perth logo

Reply from John Clark Motor Group - John Clark Select Perth

Dear Mhairi, Thank you for taking the time to write us a 5 star review. I will pass your comments on to the team. Kind regards, Tom

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