John Clark Motor Group - John Clark Select Stirling Reviews 

437
TrustScore 4.5 out of 5

4.4

Glasgow Road, Whins of Milton, FK7 8HQ Stirling, GB


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Rated 5 out of 5 stars

Bought a V90 Cross Country from John Clark Select (Stirling) last month. The service from the salesman Toby Beesley was fantastic throughout the entire process. Really professional and attentive serv... See more

Company replied

Rated 5 out of 5 stars

Recently purchased a Deepal S07 with the help and assistance of Louise. Service and knowledge were first class, would thoroughly recommend.

Company replied

Rated 5 out of 5 stars

I had a really good experience at John Clark Motor Group when buying my Hyundai Tuscon mainly due to the salesman Chris Thomson who was very personable and happy to accommodate me when viewing, test d... See more

Company replied

Rated 5 out of 5 stars

Would just like the thank Chris and the team at John-Clark for their service 5 stars !! Collected my new RS5 for Chris on Saturday we made the journey up from Newcastle and to say the least the tr... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

John Clark Select Stirling is proudly represented by the family run and owned John Clark Motor Group. Our used car dealership is located on Glasgow Road, Whins of Milton, Stirling, FK7 8EP, and is brimming with a fantastic range of used cars which are competitively priced. At John Clark Select Stirling you can discover a comprehensive range of used cars for sale from top brands including BMW, Renault, Ford, Mercedes, Land Rover, Audi, MINI, Toyota and many more. With our ever-changing selection of used car offers you will find the best used car deals at JC Select Stirling, which offer incredible value for money. Better yet, you are sure to drive away from our used car showroom in Stirling with complete confidence in your recently purchased second hand model, as every used car is thoroughly checked by our highly skilled technicians. JC Select is truly the best place to buy a used car in Scotland.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Glasgow Road, Whins of Milton, FK7 8HQ, Stirling, United Kingdom

  • 01786 236 333

4.4

Excellent

TrustScore 4.5 out of 5

437 reviews

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4.4

All reviews

(437)

2,444 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic experience buying a car remotely

Absolutely first class service from Chris Thomson when buying my car from JC Select Stirling. Bought remotely and Chris couldn't have been more helpful sending emails and videos and dealing with every little query I had superbly. Would 100% recommend Chris and JC Select Stirling to anyone looking for a new car...they were totally amazing. Thank you.

December 5, 2024
Unprompted review
John Clark Motor Group - John Clark Select Stirling logo

Reply from John Clark Motor Group - John Clark Select Stirling

Good Morning Geraint,

Many thanks for your review and feedback, which I will ensure is passed on to Chris and the management team at JC Select Stirling.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Exceeds Expectations

From the minute we arrived at a warm and bubbly Gordon listen and delivered a car of my dreams. He took time with us to make sure I understood and the car and services I required were met and was not pushy. Gordon kept in touch of and delivered my car on time. Would not hesitate to use this company again.

November 28, 2024
Unprompted review
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Reply from John Clark Motor Group - John Clark Select Stirling

Good Morning, Bankie.

Many thanks for your review and feedback, which I will ensure is passed on to Gordon and the management team at JC Select Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Just bought car from JC Select @…

Just bought car from JC Select @ Stirling.
Chris Thomson was excellent, no pressure to buy just guidance and info on car I wanted.
Would recommend Chris & JC Select to anyone.
10 / 10

November 4, 2024
Unprompted review
John Clark Motor Group - John Clark Select Stirling logo

Reply from John Clark Motor Group - John Clark Select Stirling

Good Morning, James.

Many thanks for your review and feedback, which I will ensure is passed on to Chris and the management team at JC Select Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Would like to thank Chris for my recent…

Would like to thank Chris for my recent purchase of a Nissan nv200 van
I would definitely recommend Chris and the garage in general to my family and friends

November 25, 2024
Unprompted review
John Clark Motor Group - John Clark Select Stirling logo

Reply from John Clark Motor Group - John Clark Select Stirling

Good Morning, Graeme.

Many thanks for your review and feedback, which I will ensure is passed on to Chris and the management team at JC Select Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Thanks Chris and the team

Would just like the thank Chris and the team at John-Clark for their service 5 stars !!

Collected my new RS5 for Chris on Saturday we made the journey up from Newcastle and to say the least the transition was effortless on my behalf Chris had done all the work ready for me arriving after battling the snow on the travel up which took longer than expect Chris even come in on his day off to ensure the handover took place. Can’t recommend him any higher will look to do business again.

November 23, 2024
Unprompted review
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Reply from John Clark Motor Group - John Clark Select Stirling

Good Morning, Chris.

Many thanks for your review and feedback, which I will ensure is passed on to Chris and the team at JC Select Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Simple and hassle free transaction.

Chris made the process of buying a new car simple, clear and concise.

Good communication throughout and great customer service.

Would come back again.

Thanks.

November 14, 2024
Unprompted review
John Clark Motor Group - John Clark Select Stirling logo

Reply from John Clark Motor Group - John Clark Select Stirling

Good Morning, John.

Many thanks for your review and feedback, which I will ensure is passed on to Chris and the management team at JC Select Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

10/10 great service

Chris helped me arrange the perfect car in no time, and managed to get me a better interest rates!! would recommend to anyone who’s looking for good customer service, even the laddies in head office were a pleasure to deal with. All round amazing experience for buying my first car.

November 19, 2024
Unprompted review
John Clark Motor Group - John Clark Select Stirling logo

Reply from John Clark Motor Group - John Clark Select Stirling

Good Morning, Kiera.

Many thanks for your review and feedback, which I will ensure is passed on to Chris and the management team at JC Select Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 1 out of 5 stars

Waste of time. Disgrace.

Phoned john clark to ask if a car on their website was still available, salesman told me it was, i was there an hour and a half later to be informed they had sold the car yesterday. Appalling waste of time.

November 16, 2024
Unprompted review
John Clark Motor Group - John Clark Select Stirling logo

Reply from John Clark Motor Group - John Clark Select Stirling

Dear M.B

Thank you for sharing your feedback. I’m very sorry to hear about your recent experience and the frustration caused by the miscommunication regarding the availability of the vehicle you were interested in.

We strive to provide accurate and timely information to all our customers, and I sincerely apologise for the inconvenience and wasted time this situation has caused. This is not the level of service we aim to deliver, and I will ensure your comments are shared with the team so we can review and improve our processes to avoid such issues in the future.

If there is anything we can do to assist you in finding another vehicle, we would welcome the opportunity to help. Please do let us know if we can support you further.

Thank you for bringing this to our attention, and I apologise once again for your experience.

Best regards,
Sara

Rated 5 out of 5 stars

Great service

Great service, fantastic communication throughout

November 15, 2024
Unprompted review
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Reply from John Clark Motor Group - John Clark Select Stirling

Good Morning, Fiona.

Many thanks for your review and feedback, which I will ensure is passed on to the team at JC Select Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 1 out of 5 stars

Sold a car Mercedes GLC coupe

Sold a car Mercedes GLC coupe, all features the car were sold with are about to expire, ZERO response from dealership. Will be almost 1000 out of pocket to keep features that I was told the car had as standard.

October 25, 2024
Unprompted review
John Clark Motor Group - John Clark Select Stirling logo

Reply from John Clark Motor Group - John Clark Select Stirling

Dear Ian,

Thank you for sharing your feedback. We are sorry to hear about your concerns regarding the features of your Mercedes GLC Coupe.

It’s disappointing to learn that you feel let down, as we always aim to provide clear and accurate information during the sales process. We understand how frustrating this situation must be, and we sincerely apologise for any misunderstanding or lack of communication from our team.

We would like to investigate this matter further to understand what’s happened and see how we can assist you. Your satisfaction is important to us, and we are committed to resolving this issue.

Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

Many thanks,
Sara

Rated 5 out of 5 stars

Absolutely amazing company with top…

Absolutely amazing company with top tier customer service!

I’d been looking for a car for months and struggled to find my perfect fit. I came across one being sold by JC Select Stirling and enquired about it.

I live in West Yorkshire and was unable to attend the showroom to view the vehicle but Gordon at JC Select supported me with the most top tier customer service I have ever experienced.

He listened, supported, provided regular updates, numerous videos detailing all elements of the car, aided a fast dispatch / delivery to my home address and even helped me tax the vehicle so I could drive it as soon as it arrived.

Honestly, I’m blown away by this company and its staff. Everyone who I spoke with was willing to go the extra mile. It’s rare these days to come across an organisation that truly has customer service as one of its core values, and it is clear that this one very much does!

Thank you to all concerned in helping me get my dream car, with a special and personal thanks to Gordon Bennet who was my main contact - you truly are amazing! If ever I’m in Stirling, I owe you a pint!

Laura

November 13, 2024
Unprompted review
John Clark Motor Group - John Clark Select Stirling logo

Reply from John Clark Motor Group - John Clark Select Stirling

Good Afternoon, Laura.

Many thanks for your review and feedback, which I will ensure is passed on to Gordon and the management team at JC Select Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

David and the team have made the whole…

David and the team have made the whole buying and selling process seamless. Would recommend to anyone looking to purchase. Will continue to do business with them I. The future.

October 30, 2024
John Clark Motor Group - John Clark Select Stirling logo

Reply from John Clark Motor Group - John Clark Select Stirling

Good Morning, Janine.

Many thanks for your review and feedback, which I will ensure is passed on to David and the management team at JC Select Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Gordon has helped massively in helping…

Gordon has helped massively in helping me get a new car. Communication and step by step instructions has made the process seamless and uncomplicated.
Thanks again

October 31, 2024
Unprompted review
John Clark Motor Group - John Clark Select Stirling logo

Reply from John Clark Motor Group - John Clark Select Stirling

Good Morning, Sebastian.

Many thanks for your review and feedback, which I will ensure is passed on to Gordon and the management team at JC Select Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

I recently bought a Ford Ranger from…

I recently bought a Ford Ranger from John Clark Select, and I had a great experience. Gordon was incredibly helpful throughout the process. He was knowledgeable about the vehicles, answered all my questions, and made sure I felt comfortable with my purchase. The overall atmosphere of the dealership was friendly and relaxed, which made the experience enjoyable. I would definitely recommend John Clark Select to anyone in the market for a car!

October 25, 2024
Unprompted review
John Clark Motor Group - John Clark Select Stirling logo

Reply from John Clark Motor Group - John Clark Select Stirling

Good Afternoon, Jack.

Many thanks for your review and feedback, which I will ensure is passed on to Gordon and the management team at JC Select Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

I was helped by Gordon Bennet and it…

I was helped by Gordon Bennet and it couldn’t have been made easier! He couldn’t do more to help me.

October 25, 2024
Unprompted review
John Clark Motor Group - John Clark Select Stirling logo

Reply from John Clark Motor Group - John Clark Select Stirling

Good Morning, Owain.

Many thanks for your review and feedback, which I will ensure is passed on to Gordon and the management team at JC Select Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

We only get the best customer service…

We only get the best customer service from Gordon. He has helped me and my family find and purchase our last five cars. I wouldn’t trust anyone else, he has a great sense of humour, very easy to deal with helps me through all of the next steps.

October 19, 2024
Unprompted review
John Clark Motor Group - John Clark Select Stirling logo

Reply from John Clark Motor Group - John Clark Select Stirling

Good Morning, Mia.

Many thanks for your review and feedback, which I will ensure is passed on to Gordon and the management team at JC Select Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Excellent customer service

I was a bit nervous about buying my car from. A dealership so far away.. But.. Due to the patience.. Kindness and compassion of Gordon Bennett.
My entire experience has been truly exceptional... The whole. Car buying experience has been seamless due to him.. His customer service skills, his quick responses to.my questions and his positive reassurance put my. Mind at ease. I am extremely happy with the car I have purchased from them.
I highly recommend Gordon and the dealership.

October 17, 2024
Unprompted review
John Clark Motor Group - John Clark Select Stirling logo

Reply from John Clark Motor Group - John Clark Select Stirling

Good Morning, Rosslyn.

Many thanks for your review and feedback, which I will ensure is passed on to Gordon and the management team at JC Select Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

The customer service was excellent and…

The customer service was excellent and everything was a breeze

October 16, 2024
Unprompted review
John Clark Motor Group - John Clark Select Stirling logo

Reply from John Clark Motor Group - John Clark Select Stirling

Good Morning, Sam.

Many thanks for your review and feedback, which I will ensure is passed on to the team at JC Select Stirling.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 1 out of 5 stars

Break problems!! they have been ignoring me for 5 months!!

We purchased a car from this branch (John Clark Select Stirling,Whins of Milton, Stirling, FK7 8HQ) in May this year.
Within less than a month time, the break has been making scrapping noises, particularly bad when going through drive-thru.

I contacted the branch straight away and I was told they would get someone to contact me (this was about the beginning of June). I waited for about a week, no one had phoned be back.

I then contacted the branch again and I was told again, they would get someone to call me back because their staff was not available at that time. Again, no one had phoned me back.

I then contacted the sale man Gordon, who we purchased the car with via phone, he told us he would get someone to call me back. Again, no one had phoned me back!!! (this was in June)

I then emailed Gordon on July and September regarding this issue. Again, no reply !!!!!

Please do not purchase anything from this company, as soon as you drive the car away. Any issue your have, they will just ignore you!!!!!

We still have not had any contact from them. It has been almost 5 months!!

October 14, 2024
Unprompted review
John Clark Motor Group - John Clark Select Stirling logo

Reply from John Clark Motor Group - John Clark Select Stirling

Hi Rosie,

Thank you for taking the time to provide this detailed feedback, and we sincerely apologise for the ongoing lack of communication and resolution regarding your vehicle’s brake issue. This is not the level of service we aim to provide, and it’s clear that we’ve fallen short in your case. We understand how frustrating this must be, especially after waiting for so long without a response.

We would like to make this right and ensure that your issue is addressed as a priority. Please reach out to us directly, and we will ensure a member of our management team contacts you immediately to arrange the necessary inspection and repairs. Your satisfaction is important to us, and we want to resolve this matter as quickly as possible.

Once again, we apologise for the inconvenience caused and appreciate your patience. We hope we can restore your confidence in us moving forward.

Best regards,
Sara

Rated 5 out of 5 stars

Great service from Gordon

Great service from Gordon, made sure our needs was taken car off with the budget we had. The boys love the extra space.

September 26, 2024
Unprompted review
John Clark Motor Group - John Clark Select Stirling logo

Reply from John Clark Motor Group - John Clark Select Stirling

Good Morning Mario and Heather,

Many thanks for your review and feedback, which I will ensure is passed on to the team at JC Select Stirling.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

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