Kiteley Motors 

Good Customer service - nice choice and importantly everything explained clearly. Would recommend.

Couldn't rate Kiteley high enough. Incredibly nice staff. Pleasant experience from start to finish and helped me get exactly what I was looking for.

Ample number of options to choose from. Great service with humble service.Worth giving it a try.

Purchased my VW Golf from here, it was strange purchasing a vehicle online but I have to say that the overall experience was above and beyond my expectations and the staff were very professional. I've had good service and would recommend this company. i would say spend a few quid on the extra warranty. its worth it.

Great personal service. Found exactly what I needed. Friendly and professional

Absolutely the worst experience I have ever had buying a used car.
Firstly purchasing a car online is difficult so you expect the the description to be accurate. They took my money no problem but then when trying to contact them they never called back always too busy. When I finally collected the car and got it home found the exhaust system to be full of holes and rotten...apparently “this is normal”. I wouldn’t have purchased this if I had known as I can’t afford to replace it. Then made contact and they absolutely refused I take the car back despite the law being 14 day cooling off period (fault or no fault) you have the right to return it...they believe otherwise.
I would warn anyone considering buying a used car off these people to steer clear.
I am left having to take legal action despite it being a consumer right when buying online.

Having looked at all the reviews I was very impressed however how wrong was I. This is without doubt the worse company and poeple I have ever experienced. My experience was slightly different to other customers, numerous failed call backs on many occasions explained they was busy however whenever called they answered straight away. Been passed from pilllow to post regarding my finance this garage gave me false information that everything was done their side when calling my finance company advised nothing had been sent. I believe as I was a girl and was buying a cheaper car they wasnt interested in looking after their customer. Only as I was desperate for this car as im a key working I spent 4 days even whilst working trying to sort this out. I lost 4 days waiting for phone calls back did not purchase this car and disappointed is not the word. I then managed to buy another car else where signed and delivered same day no issues. 10 days later still waiting for my £500 refund not acceptable, appalling DO NOT RECOMMEND

As a key worker i needed a reliable car and I was recommended to Kiteley’s by a friend who had recently purchased a Campervan from them
After browsing through their website and keeping up to date with their latest arrivals I took the plunge and bought a car online for the first time in my life.
The whole process couldn’t have been more straightforward from the outset and I had total confidence they would deliver on the the recommendation and they did and some!
My new car arrived bang on time by delivery truck, driver was in ppe, car was immaculately cleaned and sealed with a sanitised sticker.
Thank you

Thank you for responding once again on "Trust Pilot". This situation is quite transparent. Your response is for fundamental reasons – nothing else, you do not care about your customers. I will not and do not take back anything that has been said. Your extensive catalogue of disgraceful mistreatment with customers is already in the public arena. I need say no more.

My advice to you is that you do not dig a deeper hole for yourselves, simply have your Legal Representatives contact me directly. Perhaps they will encourage you to see sense and reach the amicable resolution which you portray you wish to reach.

Once again, please note we reject the vehicle and expect you to return our monies without further distress caused to myself and family. We do not want any further dealings with you. As advised, we will of course take this to Court if need be.

Purchased 2 cars in September . 1 has been as sold and we are very happy with the car . The other has had a issues from the start which could have been very easily resolved but are sadly still ongoing and sadly the customer service has not been what I would have expected from a 5 star rated company. I would definitely think twice before using them again

Having dealt with Kiteley Motors on two occasions I have always found them to be honest, reliable, helpful and knowledgeable. They went above and beyond to give the very best customer service and I wouldn’t hesitate in recommending them.

Lovely car and as described.
John was great and did me a deal, as well as taking my old ‘Jalopy’ as part exchange.
The car was ready in a few days as promised, valeted and 12 months MOT as promised.
Would definitely recommend to others.

P.s Whoever parks all the cars on the forecourt needs a medal 😂 amazing skills!!!

Awful customer service.... no communication at all. After several phone calls, lies lies lies!!! Just sold the car & lied about it because we were supposed to be getting a call to go & test drive.... although when we finally spoke to him (only because he answered the phone & not somebody else).... after 6pm..more lies & apparently he wasnt happy with the noise it was making.... but it was good enough to sell to somebody else because the website said sold and the vehicle had been taxed same day!!!
I hope whoever got the red Alfa Romeo didn't get done!! And I'm sooooo pleased I didnt do business with him

REPLY...... The only thing that is bizarre or fabricated.....is YOU and your professionalism!!!
Goodbye

After a terrible experience buying a car from a well known main dealership, I purchased a Ford Mondeo from Kiteley Motors and the difference is service (and car) was incomparable.

Refreshingly easy purchase and more importantly, a great car which works as advertised! Thank you!

Bought a mini convertible from John for my wife with px Honda Jazz over the telephone drove up from South Coast and everything was as described on the website Test drive paperwork all done Easiest car deal ever done
Thanks honest John
Richard @ Mags Marshall

Bought a lovely little corsa for our boy from John at Kiteley, the whole experience was easy and straight forward, this is how buying a car should be, friendly, honest and helpful, would definitely recommend these guys, thanks again, cheers Kev and Kay 👍

Bought a Volkswagen Golf from Kiteley Motors last year and all I can say is appalling!

Communication was rubbish, I had to chase them up numerous times to see if the car was going to be ready.
Agreed as part of the sale of the car was that the diamond wheels were to be refurbed and locking wheel nut to be replaced. Shock, the wheels refurb was so bad, there was bubbles in the paint and not done professionally. The locking wheel nut was also missing. The worst bit about it was that the garage replaced the locking wheel bolts to normal bolts and hoped that I wouldn’t notice! Terrible customer service!

After several phone calls to the garage and after being ignored, I was shouted out by a member of staff. Finally after a couple of weeks of making phone calls, I got a half the refund I wanted for the wheel refurb.
I would highly not recommend this garage for buying a car.

Lastly, 3 months warranty? Majority of second hand car garages offer at least 6 minimum.

On 26th February2020 I bought a Jeep Renegade from Kiteley Motors it was late afternoon when I made this purchase and by the time the paperwork was done it was dark. I drove the jeep back home to cambridgeshire in the rain.When I got up the next day I noticed 2 chips on the windscreen leading out to 1 inch cracks, I immediately phoned Kiteley motors and they said no worries get the windscreen replaced and Kiteley Motors will pay the excess(£100) I thought great, got the screen replaced11/3/20 phoned Kiteley Motors andfine they would put a cheque in the post after receiving the confirmation e-mail from National Windscreens which I sent to Kiteley Motors, I gave it a week no cheque arrived, so I phoned Kiteley Motors and they said give me your a/c details and I will pay the amount straight across. Approximately a week later I phoned Kiteley Motors again answered and said yes I will do it we don't knock anybody. I made another 6-7 more phone calls to Kiteley Motors throughout March same excuses and still no £100. excess payment promised to pay into my bank account. I told them at the time of purchasing the jeep that I was a returning customer, I purchased a BMW Series 1 on the 22nd September 2017 Stock No U4137. So in thewords we don't knock any body I feel well and truly Knocked, our last conversation a few days ago they where blaming Covid-19 but as you can see by the dates in question this disease was not even in Europe then. Malcolm Golledge Aged 70+.

Honest and very helpful
Decent car dealer,very friendly informative and happy to answer any questions
I'm very happy with my car👍👍👍

Honest and helpful, all you want from a car dealer.