Kiteley Motors 

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Rated 1 out of 5 stars

Bunch of liars, sold me a car saying the air con was working but it wasn't. Said they would fix it and made excuses for months as to why they couldn't. Looks like they've now gone put of business. God... See more

Rated 1 out of 5 stars

Be very aware that Kiteley motors did sell on a car that they knew had an established engine oil consumption problem — I just followed this through on briskoda web site - ( ref herts 72 ) and was ver... See more

Rated 1 out of 5 stars

Don’t make the same mistake as I did ignoring the negative reviews about this place. The main guy Garry, who calls himself “John”stopped all communication with me after I paid the £500 deposit. N... See more

Company replied

Rated 5 out of 5 stars

Great dealers Forget what you think you know about car dealers, the staff at Keitley Motors gave us fantastic, honest, fair and generous service, we brought a 1st car for my daughter, we got a great... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

We are a family run business and have over 50 years combined experience in the motor industry and pride ourselves on good old fashioned customer service


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All reviews

(88)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Just purchased my second car from…

Just purchased my second car from Kiteley Motors.
They offer excellent cars for sale and very good p/x
If you ask for something to be done it's no trouble.
Dealing with Garry and John was a pleasure from start to finish.
If you have you eye on a car don't hang about because it will be gone!

February 15, 2020
Unprompted review
Rated 5 out of 5 stars

Great cars

Great cars, great prices.
A nice experience, very easy.
Would buy here again

February 14, 2020
Unprompted review
Kiteley Motors logo

Reply from Kiteley Motors

Cheers Ian, Nice meeting you hope you and your family enjoy the Hybrid

Rated 4 out of 5 stars

The experience of buying a car comes…

The experience of buying a car comes with stress and Garry ensured that this purchase ran smoothly without any hassle including good post purchase support which was much appreciated. Thanks Garry

February 13, 2020
Unprompted review
Kiteley Motors logo

Reply from Kiteley Motors

Thanks Hugh, Hope the Volvo is going well and we found a good home for your old car

Rated 5 out of 5 stars

Brilliant service.

Brilliant service.
Good quality car, very reasonable price.
Videos sent before delivery were good quality and all queries answered promptly.

January 27, 2020
Unprompted review
Kiteley Motors logo

Reply from Kiteley Motors

Thanks Hannah hope the car is going well

Rated 5 out of 5 stars

My Father-in-law wanted to buy a Mini…

My Father-in-law wanted to buy a Mini for our Daughter's 21st Birthday. He found one at Kiteley Motors. Gary was very helpful indeed and the price agreed. On the way home a warning light came on and on speaking to Gary the Mini was booked in to a garage by Gary and the car was fitted with new brakes and discs. Great service Gary.
Thank you

January 17, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent!

This is the second car we have bought from here because you cannot fault them for their honesty and friendly service!! Excellent!! We will be back again!!

December 13, 2019
Unprompted review
Kiteley Motors logo

Reply from Kiteley Motors

Thanks for your kind words Roz. We really hope you enjoy your new car.
Looking forward to helping you with your future car purchases!
Kind regards
GK

Rated 5 out of 5 stars

A pleasant experience.

The first car sales premises I’ve visited for many years. Had previously called to confirm car was still for sale and upon attendance was greeted by Sam, who handed me the keys and told to take as long as I need to have a good look over it. No pressure or salesman hovering whilst I was looking. Discussed with Sam a few points I would like done before purchase which were cheerfully and happily agreed to. Bought car. Very pleased with whole transaction and would buy from them again and would recommend. Nice people to do business with.

December 12, 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Great buying experience. Straightforward and honest negotiations with quick after sales service to prepare the car for collection. I’ve bought a number of cars from Gary and his team over the years and I’ve never been disappointed.

December 12, 2019
Unprompted review
Rated 5 out of 5 stars

Great service

Great dealers
Forget what you think you know about car dealers, the staff at Keitley Motors gave us fantastic, honest, fair and generous service, we brought a 1st car for my daughter, we got a great car at a good price, fully serviced, mot’d and valeted, with a warranty, and we got a fair price for an old banger as a trade in. Thanks very much gentlemen, was a pleasure doing business with you .

August 18, 2019
Unprompted review
Kiteley Motors logo

Reply from Kiteley Motors

Hi Mr Scott, Thanks for the review!

Rated 5 out of 5 stars

Took time to get to know me.

Took time to get to know me and what I wanted.
Sam was fantastic, he took time to understand me and get to know me and what I wanted. I just wanted to buy and not have any drama. I'd been let down by a local dealer and they had a similar car in stock, same sort of miles etc but it was a few hundred more. They wouldn't budge on the price but made for it by actually delivering what they said they would. Thanks, would buy again (BMW 320D M-Sport Touring)

August 1, 2019
Unprompted review
Kiteley Motors logo

Reply from Kiteley Motors

Hi Jarrod
thanks for the review

Rated 1 out of 5 stars

AWFUL SERVICE

AWFUL SERVICE - I would not recommend this company. I bought a car which i found had an oil leak within 2 days, returned to get it fixed, took 3 weeks to be returned with more and worse leaks and warning lights.

Asked for a refund under Consumer Rights Act 2015, they said no as 'its not faulty, only an oil leak'. They also said in an email regarding the issues, 'thats life get it sorted, move on'.

They are really nice when they want to make a sale, but as soon as theres a problem, the turn unprofessional and rude. DO NOT RECOMMEND!

June 27, 2019
Unprompted review
Kiteley Motors logo

Reply from Kiteley Motors

Hi Alex, Sorry about your experience however the car did have a new engine fitted prior to your purchase as we explained and it clearly stated that you would need to return the car for a check up and sometimes leaks can occur, we delivered and collected the car from you and tried to help as much as we could at the end of the day we did not install the engine i hope everything is now sorted out if you need any help please dont hesitate to get in touch

Rated 5 out of 5 stars

Service with a smile.

Service with a smile.
From the moment I arrived on the Kiteley motors site I was made to feel like a valued customer by Sam. even though I had a relatively small budget for a car. The Citroen Berlingo was a very good price and has proved to be extemely reliable in the short time I have owned it. The one small technical issue of window washer fault was rectified quickly and with a happy interaction all the way through. I personally can say I would be very happy to go there again for my next car.

March 7, 2019
Unprompted review
Kiteley Motors logo

Reply from Kiteley Motors

Hi Mark, thanks for the review

Rated 5 out of 5 stars

Great service, great car

This is the second car we have brought from Kiteley motors. The service we received was first class couldn’t think of nicer people to deal with. My daughter loved the car thankyou.

May 19, 2018
Unprompted review

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