I have been insured with Mackenzie and Hodgson for a good number of years and received an email saying they were no longer doing insurance. Almost immediately i received an email quote from Carole Na... See more
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See what reviewers are saying
Great company and no hassle good competitive insurance provider with friendly, knowledgable human beings just a phone call away. Bonus too this year as costs came down even with adding an extra bike... See more
Company replied
Easy website to navigate. Straightforward questions. Polite, knowledgeable staff when a phone call is required. Excellent prices with certain items included free with the policy where other companies... See more
Company replied
The gentleman who renewed my motorcycle insurance for me was brilliant, he made my renewal very easy and quick. I'm also very pleased with this company for insuring my two motorcycles, with options,ie... See more
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Company details
Information provided by various external sources
Mackenzie Hodgson. Motorbike Insurance by bikers for bikers. Get a quote today
Contact info
United Kingdom
- www.mackenziehodgson.co.uk
3.8
Great
1K reviews
Asks customers to review
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Five stars thank you
March 9, 2024
Reply from Mackenzie Hodgson Insurance
Hi Graham,
Thank you for awarding us a five-star rating! It's wonderful to hear that we could provide you with an exceptional customer service experience. If you have any further inquiries or concerns, please don't hesitate to drop us a message. We are always here to help.
Thank you again, and have a lovely day ahead!
Kind regards
Carly @ The Social Media Team
Great insurance.. Great service
Easy to set up.. Great service from the member of the team that dealt with me.
March 7, 2024
Reply from Mackenzie Hodgson Insurance
Hi David,
Thank you for taking the time to provide us with some feedback on your experience. We're happy to hear that setting up your account was easy and that you received great service from our team member. Our goal is to provide our customers with the best possible service, and we're glad we've been able to meet that expectation.
Should you require further assistance in the future, please do not hesitate to contact us.
Thank you again for choosing Mackenzie Hodgson.
Kind regards,
Michelle @ The Social Media Team
good value
good value and easy to navigate the web site, and I trust the guys, especially having watched their performance on MOTO GP commentary
February 13, 2024
Reply from Mackenzie Hodgson Insurance
Hi TeeJay,
We are thrilled to hear that you have found our website easy to use and that you have trust in our services. Your kind words are greatly appreciated, and we are delighted to have you as our customer. Also, we take pride in our association with MOTO GP commentary and we are glad to hear that it has left an impression on you as well.
Thank you for taking the time to share your positive experience with us.
Kind regards
Carly @ The Social Media Team
Shocking price hike of 435% on renewal…
Shocking price hike of 435% on renewal of policy not acceptable.
February 2, 2024
Reply from Mackenzie Hodgson Insurance
Dear Peter,
Thank you for contacting us regarding your recent policy renewal. We understand your frustration with the price increase and apologise for any inconvenience this may have caused.
There are economic and market factors that can make a big difference to prices year on year, and are out of your control, like the cost of handling claims - due to parts and labour being more expensive.
Even if all of your personal circumstances have stayed the same and you haven’t made a claim, the cost of your insurance renewal might still go up, and one of the reasons is how much insurers decide to charge for particular risks (for example because they have seen an increase in the number of claims made in a specific area).
Thank you again for your feedback and for choosing Mackenzie Hodgson Insurance.
Kind regards,
Chris @ The Social Media Team
The prices
I've just said on the previous page my premium has soared from £214.80 to £475, an increase of 121%. This is completely unacceptable but I'm going with it for the coming year. I want it down to the lower 300s next year or I'm renewing with somebody else.
Richard Johnson
January 20, 2024
Reply from Mackenzie Hodgson Insurance
Hi Mr Johnson,
Thank you for getting back to us with your reference number. I have reviewed your account and I can understand your concern about the price increase. Please accept my apologies that we were unable to meet your price expectations on this occasion.
As a broker, we rigorously search our panel of carefully selected insurers at every renewal to ensure we provide you with the most competitive and suitable quote for your needs. Unfortunately, due to various factors, such as changes in risk, your new quote may not reflect the previous year’s prices.
If you find that our quote is not competitive enough, we do encourage customers to shop around and obtain alternative quotes from other insurers to ensure that you are getting the best price and cover.
Please let us know if you have any further queries or if there is anything else we can assist you with.
Kind regards,
Beth @ The Social Media Team
Never again
Come renewal time' renewal quote increased nearly 10fold. And over 10x more expensive than confused.com etc results.
I had a bike nicked (bust roof and angle-ground numerous locks n'chains) but DIDNT CLAIM. It shows up on system as Not Claimed (still my fault apparently) but that's irrelevant and tough s417..gotta pay like I did. Even got Popo and Cctv footage. Disgraceful man on phone CBA to care or do anything about it..are they on commission to ruin their customers?
5hrs phonecalls later 1 lady sorted a better price out but still as if I had claimed for the loss.
So now I loose twice.
Never again.
Reply to reply..
It's comical Beth. I spent HOURS on the phone and absolutely noone gave a s***. Previously, HOURS on the phone trying to report the theft but noone could understand the reference number that was on your letter to me.
All the apologies in the world after a fkup, but 0 cares about not f-up to start with, even when you're privvy to all the facts.
And noone ever calls back, not when they say they will.. or days later.
Reply to Sarah.. please stop apologising "for any.. inconvenience, misunderstanding. " There's not Any about it. You have royally fkedup.
And as for explaining "any" misunderstanding.. you have quite literally repeated what I said. I didn't claim.
There is no misunderstanding!! Just a massive con.
November 30, 2023
Unprompted review
Reply from Mackenzie Hodgson Insurance
Dear Robin,
Thank you for taking the time to provide us with feedback. We apologize for any inconvenience caused by the increased renewal quote. Please be assured that we strive to provide fair and competitive pricing for all our customers.
Regarding the incident where your bike was stolen and you did not wish to make a claim, we are sorry for any misunderstanding caused. Our records indicate that the theft was not claimed, but we understand that this does not change your perception of the situation.
Kind Regards,
Sarah @ The Social Media Team.
Very competitive pricing and they…
Very competitive pricing and they answer the phone very quickly and efficiently sorted out a change in my policy
January 5, 2024
Reply from Mackenzie Hodgson Insurance
Hi
It's great to hear that you found our prices competitive and that we answered your call in a timely fashion. We're happy that we were able to efficiently resolve your issue with your policy.
Thanks for choosing Mackenzie Hodgson as your insurance provider. If you have any further questions or concerns, feel free to give us a shout.
Kind regards
Philippa @ The Social Media Team
All good with Mackenzie Hodgson Insurance
All good. I have been using Mackenzie Hodgson Insurance ever since I got my motorcycle back on the road in 2019. Friendly service, easy to deal with. If having to speak to by phone, a quick pickup.
April 12, 2023
Reply from Mackenzie Hodgson Insurance
Hi Haydn,
Thank you for sharing your positive experience with Mackenzie Hodgson Insurance. We're thrilled to hear that you find the service friendly and the process easy to deal with.
At Mackenzie Hodgson, we are dedicated to providing exceptional customer service, so it's great to know that we're meeting your expectations.
If there's anything else you need help with, please feel free to reach out to us. We're always available to assist you.
Kind regards,
Beth @ The Social Media Team
Website misleading
Website misleading. I was looking for a multibike policy for 9 bikes ranging from modern to classic and vintage when calling a very unhelpful Lady told me they only do 4 modern bikes or 5 classic bikes so could not quote for 9. I suggest website is changed to reflect this as motorcycle collections is mention several times, we wouldn't waste each others time then.
November 11, 2023
Unprompted review
Reply from Mackenzie Hodgson Insurance
Hi Matt,
Thank you for contacting us about your experience with our service. We are sorry to hear that our representative was unable to assist you with your requirement for a multi-bike policy for your collection of bikes, and that you found our website misleading in this regard.
We would like to clarify that our policy for insuring motorcycle collections has some limitations in terms of the number and type of bikes covered, as described on our website. However, we understand that this information may not have been clear to you, and we apologize for any inconvenience or frustration this may have caused.
We appreciate your feedback and will take it into account when reviewing our website content to ensure it accurately reflects our policies and meets our customers' needs. We hope you will allow us another opportunity to assist you in the future, and we invite you to contact us again if you have any further questions or concerns.
Kind Regards,
Beth @ The Social Media Team
Taken my money then cancelled my policy…
Taken my money then cancelled my policy and kept the money
Thieves and scammers!
After this review was posted, they did refund most of the money however because they cancelled my policy, I can no longer find an insurer that will cover me
I'd have been better off if I hadn't hired them at all
November 2, 2023
Reply from Mackenzie Hodgson Insurance
Good morning,
Thank you for taking the time to provide us with your feedback. We are sorry to hear about your negative experience with our partner, MacKenzie Hodgson.
We appreciate your feedback and would like to ensure that your concerns are addressed and resolved. If you would like to provide us with more details, we would be happy to forward them to our partner, MacKenzie Hodgson, on your behalf.
Please note that if you would like to make a formal complaint about the service you received, you can visit the following link: https://www.carolenash.com/about-us/complaints-procedure
We appreciate your input and value your opinion. Please do not hesitate to contact us if you have any further feedback or concerns.
Kind regards,
Beth @ The Social Media Team
New bike lnsurance
Very clear to understand the chap processing quote and reasonable price.
October 12, 2023
Reply from Mackenzie Hodgson Insurance
Hi,
Great to hear that you had a positive experience with Swinton, Ross! We're glad that the agent was able to clearly communicate the quote and offered a reasonable price. Thank you for taking the time to share your feedback and for choosing Swinton for your insurance needs.
Kind regards,
Hayley @The Social Media Team
Great service & great price
October 5, 2023
Reply from Mackenzie Hodgson Insurance
Hi Mr Pirson,
Thank you for taking the time to leave a review. We are so pleased you thought we were a 5* company.
Have a great year and stay safe.
Thanks for choosing Mackenzie Hodgson
Kind regards,
Hayley @ The Social Media Team
Reply from Mackenzie Hodgson Insurance
Hi Simon Harvey
Thank you for taking the time to leave a review. We are so pleased you thought we were a 5* company.
Have a great year and stay safe.
Thanks for choosing Mackenzie Hodgson
Kind regards,
Philippa @ The Social Media Team
Poor recovery but good everything else
Have had problems using the recovery service and was left stranded for 6 hours once with no information. Second time, phone line was so bad it was useless.
Insurance is competitive price.
September 12, 2023
Reply from Mackenzie Hodgson Insurance
Hi Jonathan
We are so grateful for your review. Thanks for sharing your rating with us and the community.
Have a great year and stay safe.
Thanks for choosing Mackenzie Hodgson.
Kind regards,
Beth @ The Social Media Team
You need to facilitate online renewal
You need to facilitate online renewal. Spending 12 - 15 minutes on the phone to pay is unnecessary and would put me off in the future. I was offered auto renewal in the future if I allowed you to retain my card details. I don't want to do that. I just want to be able to renew online, make any necessary renewal declaration and pay.
September 10, 2023
Reply from Mackenzie Hodgson Insurance
Hi John
Thank you for taking the time to leave a review.
I'm sorry you weren't happy with the renewal process. The good news is an online 24hr portal is coming soon see our website for more details ready for your renewal next year.
For more information or if you have any questions, please visit.
https://www.mackenziehodgson.co.uk/contact-us
Kind regards,
The Social Media Team
Easy to deal with and nice staff.
Easy to deal with and nice staff.
Just hope the renewal next year is 👍
September 3, 2023
Reply from Mackenzie Hodgson Insurance
Hi Tim,
Thanks for the excellent rating. We appreciate the time you took to leave a review.
Have a great year and stay safe.
Thanks for choosing Mackenzie Hodgson
Kind regards,
Hayley @ The Social Media Team
Good people to deal with
Good people to deal with. Very helpful. Mackenzie Hodgson, two great guys, I'm glad to be a customer of theirs.
August 30, 2023
Reply from Mackenzie Hodgson Insurance
Hi Geoff,
Thanks for the excellent rating. We appreciate the time you took to leave a review.
Have a great year and stay safe.
Thanks for choosing Mackenzie Hodgson
Kind regards,
Carly @ The Social Media Team
Mackenzie Hodgeson insurance
Easy to deal with, so far.
Lots of extras and events you can attend, if thats your thing. Maybe a 5 in a years time. Tme will tell
August 18, 2023
Reply from Mackenzie Hodgson Insurance
Hi Jon.
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Have a great year and stay safe.
Thanks for choosing Mackenzie Hodgson
Kind regards,
Philippa @ The Social Media Team
Reply from Mackenzie Hodgson Insurance
Hi Andy,
Thanks for the excellent rating. We appreciate the time you took to leave a review.
Have a great year and stay safe.
Thanks for choosing Mackenzie Hodgson.
Kind regards,
Beth @ The Social Media Team
Yeh easy to set up does what it says on…
Yeh easy to set up does what it says on the tin really pleased with service thanks
August 6, 2023
Reply from Mackenzie Hodgson Insurance
Hi Frankie,
Thanks for the 5* review. We are so pleased you took the time to leave a review.
Have a great year and stay safe.
Thanks for choosing Mackenzie Hodgson
Kind regards,
Beth @ The Social Media Team
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