I have been insured with Mackenzie and Hodgson for a good number of years and received an email saying they were no longer doing insurance. Almost immediately i received an email quote from Carole Na... See more
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See what reviewers are saying
Great company and no hassle good competitive insurance provider with friendly, knowledgable human beings just a phone call away. Bonus too this year as costs came down even with adding an extra bike... See more
Company replied
Easy website to navigate. Straightforward questions. Polite, knowledgeable staff when a phone call is required. Excellent prices with certain items included free with the policy where other companies... See more
Company replied
The gentleman who renewed my motorcycle insurance for me was brilliant, he made my renewal very easy and quick. I'm also very pleased with this company for insuring my two motorcycles, with options,ie... See more
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Company details
Information provided by various external sources
Mackenzie Hodgson. Motorbike Insurance by bikers for bikers. Get a quote today
Contact info
United Kingdom
- www.mackenziehodgson.co.uk
3.8
Great
1K reviews
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125 to 1100 Great Service overall.
Helpful in getting a good price for my first big bike after passing test did put the wrong date down of passing so had to re insurance next day but Part me as did not spot it at first, they were very helpful in sorting it out with a bit more to pay, good service every time.
April 16, 2023
Reply from Mackenzie Hodgson Insurance
Hi Jane,
Thank you for the review.
We are pleased to hear that we have been helpful in providing you a competitive price for your bike.
Have a great year and stay safe. Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Carly @ The Social Media Team
Renewal nightmare with Mackenzie Hodgson Bike insurance
Got a renewal from Mackenzie Hodgson and they'd made a mistake in the details. I called the number on their letter and they said they couldn't see my policy as it wasn't "on their bit of the system", they also couldn't see my name or address on their system even though I've been with them for years! Turns out the team that deal with my policy can't be called so they said they'd get them to call me back ASAP. That was about 4 hours ago! As I was concerned about what would happen if I needed to make a claim I called the claims numer on my insurance and it was answered by someone working for FourthDimension representing Carole Nash Insurance, I asked of she also represented Mackenzie Hodgson customers and she said no ( but when I gave her my broker ref SUMYxxx she could see my details. So who's insuring me Carole Nash or Mackenzie Hodgson????
April 17, 2023
Unprompted review
Reply from Mackenzie Hodgson Insurance
Hi M Sulli,
Thank you for taking the time to leave us this feedback.
We're sorry for your experience that you have had.
As we discussed on twitter the Live Chat agent you spoke to has chased up the call back for you and requested you be contacted at the agents earliest convenience.
We do try respond to call back requests in a timely manner but appreciate some calls may need longer to deal with more complex queries and as such it may take longer to have a agent available.
Thank you for bearing with us in this busy period.
Kind Regards,
Beth @ The Social Media Team
Reply from Mackenzie Hodgson Insurance
Hi Liam,
Thank you for the review. Glad to see that you found insuring with us quick and simple.
Have a great year and stay safe. Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Sarah @ The Social Media Team
Good customer servive
Good customer servive. Very helpful. Only down side was 30min wait to get through. But more than satisfied with the service received
March 27, 2023
Reply from Mackenzie Hodgson Insurance
Hi Steve,
Thank you for the review.
So pleased you we're happy with the service received.
Have a great year and stay safe.
Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Beth @ The Social Media Team
Great Service
Great company and no hassle good competitive insurance provider with friendly, knowledgable human beings just a phone call away.
Bonus too this year as costs came down even with adding an extra bike to the policy at renewal time. Top Marks lads 👍🏼
March 15, 2023
Unprompted review
Reply from Mackenzie Hodgson Insurance
Hi Kenny,
Thank you for the review.
So pleased we could help you with your insurance needs and keeping costs down.
Have a great year and stay safe.
Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Beth @ The Social Media Team
No hassle and very competitive price…
No hassle and very competitive price for the level of cover. Don’t know (and don’t want to know) what they are like if you need to make a claim
March 14, 2023
Reply from Mackenzie Hodgson Insurance
Hi Tim,
Thank you for the review.
So please we could offer you to cover needed at a competitive price.
Have a great year and stay safe.
Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Beth @ The Social Media Team
Quick and easy
I have been with Mackenzie Hodgson for over a year now, when it came to renewing they gave me a great price for a high level of cover and everything was quick and easy.
March 13, 2023
Reply from Mackenzie Hodgson Insurance
Hi Thomas,
Thank you for the review.
So pleased we could continue to offer a competitive rate at renewal for you.
Have a great year and stay safe.
Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Beth @ The Social Media Team
Fourth renewal.
Fourth renewal. I have stayed with Mackenzie Hodgson for the fourth year running as unable to get a better price, plus UK & European breakdown included. Renewing is straightforward & quick.
March 11, 2023
Reply from Mackenzie Hodgson Insurance
Hi Don,
Thank you for the review.
So glad we are able to continuously provide competitive rates for you insurance needs.
Have a great year and stay safe.
Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Beth @ The Social Media Team
Quick and easy to book and gave me the…
Quick and easy to book and gave me the cover I need for a good price
March 7, 2023
Reply from Mackenzie Hodgson Insurance
Hi Joseph,
Thank you for the review.
So pleased everything was nice and easy.
Have a great year and stay safe.
Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Beth @ The Social Media Team
Quick and very competitive quote
Quick and very competitive quote with more extras than most.
March 4, 2023
Reply from Mackenzie Hodgson Insurance
Hi Chip,
Thank you for the review.
We are pleased to hear that you found the quotation process quick and that the price offered was competitive.
Have a great year and stay safe. Thanks for choosing Mackenzie Hodgson
Kind Regards,
Carly @ The Social Media Team
Hassle free
Finally an insurance company that is easy to deal with. No lengthly phone calls or being left on hold, no requests for documents which do not exist.
Very refreshing
February 28, 2023
Reply from Mackenzie Hodgson Insurance
Hi Michael,
Thank you for the review.
We're so glad you are happy with ease of purchase.
Have a great year and stay safe.
Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Beth @ The Social Media Team
They know what they are doing...
Really good level of cover, with all the bells & whistles, at an extreamly fair price.
There is a reason why this company has a good reputation with Bikers,and that is: they know what they are doing.
[my only connection to this company is as a Biker who has their Kawasaki ZZR 600 insured with them]
March 2, 2023
Reply from Mackenzie Hodgson Insurance
Hi Johnny,
Thank you for the review.
So pleased you are happy with the the level of cover we offer.
Have a great year and stay safe.
Thanks for choosing Mackenzie Hodgson.
Happy riding!
Kind Regards,
Beth @ The Social Media Team
Non-fault claims get forwarded to 4th…
Non-fault claims get forwarded to 4th dimension, that have a lot of bad reviews and I currently fear I'm going to end up with a big bill for a small amount of damage done by another driver.
February 17, 2023
Reply from Mackenzie Hodgson Insurance
Hi Gregory,
Thank you for taking the time to leave us this feedback.
We're sorry for your experience that you have had.
If you would like to discuss this further with us please feel free to start a Live Chat with one of our friendly team and they will be more than happy to help with any queries they are equipped to handle.
Kind Regards,
Beth @ The Social Media Team
I was confused about who I was paying
I was confused about who I was paying. There was no mention Mackenzie Hodgson when I was contacted by the third party direct debit handler and a further insurance provider was referenced.... I hope I am covered
February 10, 2023
Reply from Mackenzie Hodgson Insurance
Hi Seamus,
Thank you for taking the time to leave us a review. We're sorry for your experience that you have had.
We would like to be able to help you further with this matter. If you would like to discuss this further with us please feel free to start a Live Chat with one of our friendly team and they will be more than happy to help you with this.
Kind regards
Carly @ The Social Media Team
I was charged £115.60 for a motorbike I…
I was charged £115.60 for a motorbike I no longer owned. Spent about 8 hours trying to get through and when I eventually got through to someone from Mackenzie Hodgson / Atlanta 1 / Autonet or whoever didn’t sort the problem out they just sent another message claiming that it’s illegal to ride without insurance.Since then I have been hounded by CRS for payment daily whilst still being able to get any contact from yourselves. Terrible experience from a terrible insurance company.The only time you might get through on a call is if you’re looking to renew or take out a policy.
August 25, 2022
Unprompted review
Reply from Mackenzie Hodgson Insurance
Hi Mark,
Thank you for taking the time to leave us a review. We're sorry for your experience that you have had.
We would like to be able to help you further with this matter. If you would like to discuss this further with us please feel free to start a Live Chat with one of our friendly team and they will be more than happy to help you with this.
Kind regards
Carly @ The Social Media Team
Ease of renewal with a great price that…
Ease of renewal with a great price that includes the needs of every motorcyclist. (Breakdown cover that returns to home, European cover, etc)
September 21, 2022
Reply from Mackenzie Hodgson Insurance
Hi Craig,
Thank you for the review.
We are so pleased we could continue to help you with your insurance needs.
Have a great year and stay safe.
Thanks for choosing Express Bike.
Kind Regards,
Beth @ The Social Media Team
Good cover good price
Was found on price comparison. They gave a good level of insurance for a good price
February 17, 2023
Reply from Mackenzie Hodgson Insurance
Hi Darren,
Thank you for the review.
So pleased we could help with your insurance needs this year.
Have a great year and stay safe.
Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Beth @ The Social Media Team
Reply from Mackenzie Hodgson Insurance
Hi ,
Thank you for the review.
Have a great year and stay safe.
Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Beth @ The Social Media Team
Great cover at a competitive price
February 10, 2023
Reply from Mackenzie Hodgson Insurance
Hi Wayne,
Thank you for the review. Glad to see that you were happy with the price of the cover.
Have a great year and stay safe. Thanks for choosing Mackenzie Hodgson.
Kind Regards,
Sarah @ The Social Media Team
No hassle involved
February 7, 2023
Reply from Mackenzie Hodgson Insurance
Hi Paul,
Thank you for the review on how hassle free the process was.
Have a great year and stay safe.
Thanks for choosing Carole Nash.
Kind Regards,
Beth @ The Social Media Team
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