So far everything is as I would desire. The Team has been helpful, comms sound, positive and friendly attitude, completely different approach than my previous letting agent. Big thanks to Brionna, Lea... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
We have excellent experience in property sales, letting and management with more than 600 properties that we are responsible for. Our customers are our guests, we treat them with respect striving to make their time with us a great experience.
192 Seabourne Road, BH5 2JB, Bournemouth, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very poor management of my property and not dealing with issues correctly. I would not recommend using them to manage a rental property.

Reply from Martin & Co Bournemouth
We had the lovely Leah help us find our flat in March-April time. Leah was very kind and attentive. She regularly checked how we were in the process and answered all of our many many questions and worries. Leah also gave us the space to view our property and didn’t linger over us. She was so excited for us both, and we didn’t feel rushed with our viewing. This gave us the opportunity to really get a feel for the place and Leah was able to tell us anything we needed to know about it. We couldn’t have asked for anyone better to find us our home. Thank you !!

Reply from Martin & Co Bournemouth
excellent service get an answer to my query within 1 day

Reply from Martin & Co Bournemouth
Peter Hutchinson quickly found a buyer for our flat, negotiated a good price and then dealt with the process quickly and efficiently. He kept us updated at all times and was extremely helpful and professional.

Reply from Martin & Co Bournemouth

Reply from Martin & Co Bournemouth
The worst estate agent I have dealt with in 20 years. First, I was pushed out of the flat after three years of renting because they refused to add a six-month break clause while renewing the contract, as we had done in previous occasions, and instead they asked for a 12-month break clause. Obviously, they then put the property in the market for £175 more a month, an increase that they could have not put forward with me as a tenant. Second, they kept £310 from my deposit for cleaning a one-bedroom flat that was already cleaned. They were intransigent, rude, aggressive, and acted like thugs. The goverment should really keep an eye on how estate agents such a Martin & Co in its Bournemouth branch operate.

Reply from Martin & Co Bournemouth
Camilla went above and beyond to help me find my new home. Nothing was too much. Stayed in touch all the way. Keeping me updated. Right up to me getting the keys, even tho for a week I was in Spain. Martin & Co is a must. Thanks again
Jen at Martin and co is exceptional. My car had been locked in a garage for days and no one from the garage owners would come out and fix it. I went in and spoke with Jen who was incredibly helpful and patient. Within 2 hours of seeing Jen my car was free and accessible. I really appreciated Jens work and effort to even run over the opening hours until this job was sorted. Many thanks Jen

Reply from Martin & Co Bournemouth
Jolene, at Martin & Co., Bournemouth, has been managing our properties for about two years now, and we can only praise her caring efficiency and professionalism throughout this time. In past years, we have dealt with other agents in the area, and have been disappointed with all of them. We are grateful, therefore, to be dealing now with agents which are reliable and professional.
Received excellent service from Philip and team with the quick sale of our property. They were able to relocate our tenant to a new property and made the sale as smooth and swift as possible. would recommend 100% thank you for wonderful service .
Our property manager is professional and extremely well informed. Zoe gives us great advice and acts on any problems or deadlines immediately. She gives me the greatest confidence that my properties are in the best possible hands.
As always, I've had great customer service from Jolene. She us polite, professional and friendly. Jolene proactively keeps me updated on all things relevant to my property. Any queries I have are answered promptly.
I would definitely recommend Jolene at Martin & Co.
Guys, Please stay away from this estate agent. They talk nicely when you come for lettings and if you want to end the tenancy, then you are gone. Forget about your deposit and they also have practice of 2 years rental agreement and they give 500 pages of booklet to sign and by the time we read and sign, you would exhaust and i had to pay 3 months rental even if you give 2 months notice upfront. So please stay away from this greedy agent.
This is a very trustworthy and friendly branch that is a pleasure to deal with. Particular thanks to Phil and Jolene for their continued help.
Jeffrey
Fantastic experience from start to finish with Martin & Co. A special thank you to Claudio for getting the deal done and helping us through the application process. And to Joleen for her assistance with post-move in. Highly recommend
Martin&Co offered us the best services we have encountered so far. They have a well-developed team, which treated us very nicely. I want to thank Claudio very much for his professionalism, dedication and for the time he gave us until renting the house. Thank you Martin&Co. Thank you Claudio, the best man😎
Marin
We had a really friendly and professional experience with Martin and Co in Southbourne. They're always there to assist with anything we need and Philip runs a good team in the office. A very happy, Mr and Mrs England.
The Martin & Co. letting agents are one of the best and offer exceptional services to the clients. The letting consultants are very friendly and professional and help the clients to find great homes. They definitely deserve kudos for their exceptional performance 👏. Special thanks to Mr Claudio Covre. He definitely deserves a great appreciation 😀
First of all, from beginner to end everything was amazing experince and they work quality professional therefore ı had an amazing experience at all..
I would thanks Claudio a lot because he did many help to make my ways to easy to rent this property and ı felt how Martins&co look after their customers while they are serving..
Wow! Many thanks Philip for such a friendly & prompt response to my request for copy statements. These were very urgent. My bank said 2 to 6 weeks!!!!!☹
You are a star. It is always a pleasure dealing with you & your team 10/10 xx
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.