Martin & Co Bournemouth Reviews 

217
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the dedicated staff for their professional, helpful, and exceptionally friendly approach during property viewings and relocations. Many satisfied individuals highlight the outstanding customer service and the reassuring guidance received from the very beginning to the finish. Reviewers are thoroughly impressed with the remarkably quick response times and efficient assistance offered during maintenance issues. People consistently appreciate the transparent communication, proactive problem-solving, and reliable support that completely removes stress from the entire process. Landlords and tenants alike express complete confidence in the team's ability to manage properties smoothly.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly, offering continuous support and... See more

Service

Customers had positive experiences with service, consistently highlighting a professional, friendly, and... See more

Customer service

People report positive experiences with customer service, consistently praising the team for prompt responses... See more

Response time

Reviewers highlight positive aspects of response time, noting that customers consistently experience prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far everything is as I would desire. The Team has been helpful, comms sound, positive and friendly attitude, completely different approach than my previous letting agent. Big thanks to Brionna, Lea... See more

Company replied

Rated 5 out of 5 stars

Recently rented out our property with Martins and Jen Ormond has been nothing short of fantastic, helping us through the process every step, quick responses and lots of support. Made the process whils... See more

Company replied

Rated 5 out of 5 stars

We would like to say infinite thank you to Brianna for her continuous support during our 3yrs tennacy & onwards. We wish you & your whole team a year of continued growth, happiness, and suc... See more

Rated 5 out of 5 stars

I have been with many Property Managers during the last 3 decades. You will not ever find anyone with the competence, affability and wide skill set as Ms Jen Ormond . She smoothed out every possible... See more

Company replied


Company details

  1. Real Estate Agents
  2. also in
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Rental Agency

Written by the company

We have excellent experience in property sales, letting and management with more than 600 properties that we are responsible for. Our customers are our guests, we treat them with respect striving to make their time with us a great experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

217 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(217)

106 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor Management

Very poor management of my property and not dealing with issues correctly. I would not recommend using them to manage a rental property.

August 15, 2025
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear Tony, We sincerely regret to hear about your experience and appreciate your feedback. We aim to provide excellent property management services and it is clear we have not met your expectations. Kind regards, Martin and co Bournemouth team.

Rated 5 out of 5 stars

Very kind and professional

We had the lovely Leah help us find our flat in March-April time. Leah was very kind and attentive. She regularly checked how we were in the process and answered all of our many many questions and worries. Leah also gave us the space to view our property and didn’t linger over us. She was so excited for us both, and we didn’t feel rushed with our viewing. This gave us the opportunity to really get a feel for the place and Leah was able to tell us anything we needed to know about it. We couldn’t have asked for anyone better to find us our home. Thank you !!

April 9, 2025
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear Libbie, We're overjoyed to hear about your positive experience with Leah and the service she provided. Our aim is to support and empower our clients, giving them the space and information they need to make the best decisions. Thank you for choosing us to find your home, and we wish you many happy memories there. Welcome to the neighbourhood! Warm regards, Martin and co Bournemouth team.

Rated 5 out of 5 stars

best service in Bournemouth

excellent service get an answer to my query within 1 day

February 10, 2025
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear Gillian, Thank you for your fantastic five-star review! We're thrilled to hear that you received a prompt response to your query. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best experience possible. If you need anything else, please don’t hesitate to reach out. Kind regards, Martin and co Bournemouth team.

Rated 5 out of 5 stars

Peter Hutchinson quickly found a buyer…

Peter Hutchinson quickly found a buyer for our flat, negotiated a good price and then dealt with the process quickly and efficiently. He kept us updated at all times and was extremely helpful and professional.

December 5, 2024
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear M. Gardner, We're thrilled to hear about your exceptional experience with Peter! Thank you for taking the time to share your feedback. Your satisfaction is our top priority, and it's wonderful to know we've met your expectations. We wish you all the best in your future endeavors and hope to assist you again! Warm regards, Martin and co Bournemouth team.

Rated 5 out of 5 stars
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear Jamie, We are delighted to have worked with you and hope to have the opportunity to do so again in the future. We take pride in the work we do and are always happy to receive such positive feedback. Warm regards, Martin and co Bournemouth team.

Rated 1 out of 5 stars

The worst estate agent I have dealt…

The worst estate agent I have dealt with in 20 years. First, I was pushed out of the flat after three years of renting because they refused to add a six-month break clause while renewing the contract, as we had done in previous occasions, and instead they asked for a 12-month break clause. Obviously, they then put the property in the market for £175 more a month, an increase that they could have not put forward with me as a tenant. Second, they kept £310 from my deposit for cleaning a one-bedroom flat that was already cleaned. They were intransigent, rude, aggressive, and acted like thugs. The goverment should really keep an eye on how estate agents such a Martin & Co in its Bournemouth branch operate.

November 1, 2024
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear Lorena, why are we the worst estate agents when you have refused to adhere to the agreed renewal terms of your tenancy? You agreed terms and then refused to sign the tenancy agreement? Is the Landlord not important to you ? The Landlord is a human being just like you who has worked hard to purchase the property and pays a mortgage. We were nothing but exceptionally good in handling all your problems for the past 3 years, up until you moved out recently. You and your pet cat have moved in a property cleaned to the highest of standards, why don’t you expect for the landlord to require the property is delivered back in the same condition as it was originally delivered to you? Why did you not clean the property before you moved out? You made all sort of excuses. We even negotiated a reduction in the costs with the cleaning company and you apologised for the state you left the property in. These are all documented in your emails, check-in and check-out reports? Your comments about us being rude and aggressive is unacceptable, we deducted only the full costs of cleaning the property back to the level it was delivered to you in the first place. You state we are intransigent but you only just moved out on the 1st of the month and we have agreed terms 7 days later and you have your deposit balance being returned as we speak. Please rest assure we adhere to all estate agents governing rules. We win awards as a top level company in Bournemouth and our attention to detail is perhaps something you wish for us to overlook. It is a shame that you did not put yourself not even for a second in the Landlord’s shoes. Perhaps a lesson learnt!

Rated 5 out of 5 stars

Camilla went above and beyond to help…

Camilla went above and beyond to help me find my new home. Nothing was too much. Stayed in touch all the way. Keeping me updated. Right up to me getting the keys, even tho for a week I was in Spain. Martin & Co is a must. Thanks again

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Jen at Martin and co

Jen at Martin and co is exceptional. My car had been locked in a garage for days and no one from the garage owners would come out and fix it. I went in and spoke with Jen who was incredibly helpful and patient. Within 2 hours of seeing Jen my car was free and accessible. I really appreciated Jens work and effort to even run over the opening hours until this job was sorted. Many thanks Jen

October 5, 2024
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear Ollie, Thank you so much for your kind words and excellent review! We're thrilled to hear about your positive experience with Jen. Your recommendation means the world to us. Martin & Co Bournemouth team.

Rated 5 out of 5 stars

Jolene, Property Manager.

Jolene, at Martin & Co., Bournemouth, has been managing our properties for about two years now, and we can only praise her caring efficiency and professionalism throughout this time. In past years, we have dealt with other agents in the area, and have been disappointed with all of them. We are grateful, therefore, to be dealing now with agents which are reliable and professional.

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience in all aspects of our sale.

Received excellent service from Philip and team with the quick sale of our property. They were able to relocate our tenant to a new property and made the sale as smooth and swift as possible. would recommend 100% thank you for wonderful service .

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

100% confidence in our property manager.

Our property manager is professional and extremely well informed. Zoe gives us great advice and acts on any problems or deadlines immediately. She gives me the greatest confidence that my properties are in the best possible hands.

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service.

As always, I've had great customer service from Jolene. She us polite, professional and friendly. Jolene proactively keeps me updated on all things relevant to my property. Any queries I have are answered promptly.
I would definitely recommend Jolene at Martin & Co.

December 13, 2023
Unprompted review
Rated 1 out of 5 stars

Stay away

Guys, Please stay away from this estate agent. They talk nicely when you come for lettings and if you want to end the tenancy, then you are gone. Forget about your deposit and they also have practice of 2 years rental agreement and they give 500 pages of booklet to sign and by the time we read and sign, you would exhaust and i had to pay 3 months rental even if you give 2 months notice upfront. So please stay away from this greedy agent.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience from start to finish with Martin & Co. A special thank you to Claudio for getting the deal done and helping us through the application process. And to Joleen for her assistance with post-move in. Highly recommend

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

Martin&Co the best and most devoted team (Seabourne)😎

Martin&Co offered us the best services we have encountered so far. They have a well-developed team, which treated us very nicely. I want to thank Claudio very much for his professionalism, dedication and for the time he gave us until renting the house. Thank you Martin&Co. Thank you Claudio, the best man😎

Marin

June 29, 2023
Unprompted review
Rated 5 out of 5 stars

Friendly and professional

We had a really friendly and professional experience with Martin and Co in Southbourne. They're always there to assist with anything we need and Philip runs a good team in the office. A very happy, Mr and Mrs England.

May 16, 2023
Unprompted review
Rated 5 out of 5 stars

Mr Claudio Covre and The Martin & Co

The Martin & Co. letting agents are one of the best and offer exceptional services to the clients. The letting consultants are very friendly and professional and help the clients to find great homes. They definitely deserve kudos for their exceptional performance 👏. Special thanks to Mr Claudio Covre. He definitely deserves a great appreciation 😀

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

Thanks Claudio and Martins&co

First of all, from beginner to end everything was amazing experince and they work quality professional therefore ı had an amazing experience at all..
I would thanks Claudio a lot because he did many help to make my ways to easy to rent this property and ı felt how Martins&co look after their customers while they are serving..

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Copies of statements

Wow! Many thanks Philip for such a friendly & prompt response to my request for copy statements. These were very urgent. My bank said 2 to 6 weeks!!!!!☹
You are a star. It is always a pleasure dealing with you & your team 10/10 xx

September 1, 2022
Unprompted review

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