Martin & Co Bournemouth Reviews 

217
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the dedicated staff for their professional, helpful, and exceptionally friendly approach during property viewings and relocations. Many satisfied individuals highlight the outstanding customer service and the reassuring guidance received from the very beginning to the finish. Reviewers are thoroughly impressed with the remarkably quick response times and efficient assistance offered during maintenance issues. People consistently appreciate the transparent communication, proactive problem-solving, and reliable support that completely removes stress from the entire process. Landlords and tenants alike express complete confidence in the team's ability to manage properties smoothly.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly, offering continuous support and... See more

Service

Customers had positive experiences with service, consistently highlighting a professional, friendly, and... See more

Customer service

People report positive experiences with customer service, consistently praising the team for prompt responses... See more

Response time

Reviewers highlight positive aspects of response time, noting that customers consistently experience prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far everything is as I would desire. The Team has been helpful, comms sound, positive and friendly attitude, completely different approach than my previous letting agent. Big thanks to Brionna, Lea... See more

Company replied

Rated 5 out of 5 stars

Recently rented out our property with Martins and Jen Ormond has been nothing short of fantastic, helping us through the process every step, quick responses and lots of support. Made the process whils... See more

Company replied

Rated 5 out of 5 stars

We would like to say infinite thank you to Brianna for her continuous support during our 3yrs tennacy & onwards. We wish you & your whole team a year of continued growth, happiness, and suc... See more

Rated 5 out of 5 stars

I have been with many Property Managers during the last 3 decades. You will not ever find anyone with the competence, affability and wide skill set as Ms Jen Ormond . She smoothed out every possible... See more

Company replied


Company details

  1. Real Estate Agents
  2. also in
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Rental Agency

Written by the company

We have excellent experience in property sales, letting and management with more than 600 properties that we are responsible for. Our customers are our guests, we treat them with respect striving to make their time with us a great experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(217)

106 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service from everyone at the Southbourne branch.
My property was on the rental market for only 2 days and they secured tenants for it. Most impressed.

February 9, 2022
Unprompted review
Rated 5 out of 5 stars

They are very efficient and helpful

They are very efficient and helpful. Staff is extremely polite and respectful.

February 3, 2022
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear Umar, we are very happy that you are satisfied with our services. We appreciate you took the time to leave your excellent review for us. Many thanks! Kind regards, Martin & Co Bournemouth Team.

Rated 5 out of 5 stars

I have seen 5-6 agencies in…

I have seen 5-6 agencies in Bournemouth. Your way of approaching and processing the application is very good and I am 200 % satisfied and happy to continue this good relationship for long time. Thanks everyone. Keep up your good work

February 2, 2022
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Thank you Logeshwaran, we are grateful for the amazing review and appreciate that you took the time to leave these kind words for us. We really appreciate you being a loyal customer and helping to share the word about us. Kind regards, Martin & Co Bournemouth Team.

Rated 5 out of 5 stars

Selling a property

I was selling my late uncle's property with Martin and co who were totally professional and actually kept me more up to date than the solicitor that I was using.Dan was absolutely brilliant emailing and ringing me so would highly recommend Martin and co.

March 29, 2021
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Thank you Wendy for your positive review for Dan ! We really appreciate you taking the time out to share your experience with us. We look forward to working with you in the future! Martin & Co Bournemouth Team.

Rated 5 out of 5 stars

Satisfied customer

Efficient service, thank you

August 2, 2020
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear Anon, thank you for your positive review. We value your business tremendously and appreciate the opportunity to working with you. Kind regards, Martin & Co Bournemouth Team.

Rated 5 out of 5 stars

I am very impressed with the…

I am very impressed with the professionalism and efficiency of the company.

July 21, 2020
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear Sook, We are very happy that you are satisfied with our services. We appreciate you took the time to leave your excellent review for us. We look forward to working with you again ! Kind regards, Martin&Co Bournemouth Team.

Rated 5 out of 5 stars

Thank you so much dan

Thank you so much dan, from the moment we met you , you have been great help to us and you moved us into our apartment asap as promised to us!

I couldnt recommend martin & co enough !!!!

March 18, 2020
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear Nikita, Thank you! We appreciate very much your positive comments. As an estate agency, we aspire day by day to give the highest standard services to our customers. Kind regards, Martin & Co Bournemouth Team.

Rated 5 out of 5 stars

Excellent experience so far

Martin & Co have helped me and my families relocation to Bournemouth very smooth. They have been helpful in all aspects and prepared the property with all repairs works completed in promised time. They also allowed my goods to be delivered to the flat before I actually collected the keys considering that I am relocating from another city. That was really helpful. Thanks to the entire team.

March 14, 2020
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear Mr Das, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future. Kind regards, Martin & Co Bournemouth Team.

Rated 5 out of 5 stars

Thankyou to Daniel

Thankyou to Daniel, I called today , and have been thinking about moving to Bournemouth.Daniel has been so very helpful and professional, friendly and great help on the phone.

Thankyou ever so much ,lovely Agent very approachable indeed
Debbie

March 2, 2020
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Thank you so much for your kind words, Lucy! We really appreciate you taking the time out to share your experience with us—and we agree, Daniel is very helpful and professional! We count ourselves lucky for customers like you. We look forward to working with you in the future! Martin & Co Bournemouth Team.

Rated 5 out of 5 stars

Very good attention and trustful.

February 13, 2020
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear Alex, Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. We look forward to working with you again in the future! Martin & Co Bournemouth Team.

Rated 5 out of 5 stars

The best agency

The best agency! They went above and beyond to help myself and my father, I could not recommend them enough! Thank you Martin and Co!

February 4, 2020
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear Eva, Thank you! We appreciate very much your positive comments. As an estate agency, we aspire day by day to give the highest standard services to our customers. Kind regards, Martin & Co Bournemouth Team.

Rated 4 out of 5 stars

Very friendly

February 4, 2020
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear Laura, thank you for your review. We appreciate your support. Kind regards, Martin & Co Bournemouth Team.

Rated 5 out of 5 stars

10/10 would go through again!

Great work done by the team, thanks to Daniel (my agent) for showing me around the place and sorting all the general bits out! Monica, very thankful for sorting out general kinks to finalise my tenancy. Lastly, Philip, for his o so tasty humour.

January 28, 2020
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear Richard, Thank you for your review. It was a pleasure dealing with you. We hope you'll be happy in your new home! You are officially one of our favourite tenants! Kind regards, Martin & Co Bournemouth Team.

Rated 5 out of 5 stars

The best agency I have been working…

The best agency I have been working with. Daniel was so supportive whole process and when we have a small problem he always has been there for bring the solution. I really recommended this agency.

November 5, 2019
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear Mary, We much appreciate your 5 stars positive feedback and are grateful you took the time to leave this review for us and Daniel. We really appreciate you being a loyal customer and helping to share the word about us. Kind regards, Martin & Co Bournemouth Team.

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Thanks for finding me an ideal apartment.

October 21, 2019
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear Richard, We are so glad you are satisfied with our services. We appreciate you took the time to leave your excellent review for us. Many thanks! Kind regards, Martin&Co Bournemouth Team.

Rated 5 out of 5 stars

Professional

Good friendly team

October 11, 2019
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear Ahmed, We really appreciate you taking the time out to share your experience with us. Thank you! Kind regards Martin & Co Bournemouth Team.

Rated 5 out of 5 stars

Excellent!!

We have just moved into a new flat. For now everything has been as promised. The company is very professional, friendly and helpful. I would recommend them to everyone.

September 28, 2019
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear Tijana thank you for your positive review. We value your business tremendously and appreciate the opportunity to working with you. Kind regards, Martin & Co Bournemouth Team.

Rated 5 out of 5 stars

Lovely company

They were very helpful and efficient and the flat itself is absolutely lovely. Whenever we've had any issues they've been really easy to get hold of and have sorted things quickly.

September 19, 2019
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear Jennie, We are grateful for the amazing review and appreciate that you took the time to leave these kind words for us. We really appreciate you being a loyal customer and helping to share the word about us. Kind regards, Martin & Co Bournemouth Team.

Rated 5 out of 5 stars

Amazing staff!!!

August 29, 2019
Unprompted review
Martin & Co Bournemouth logo

Reply from Martin & Co Bournemouth

Dear Adam, We appreciate you took the time to leave your positive feedback for us. Thank you! Kind regards, Martin & Co Bournemouth Team.

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