Martin & Co Gloucester Reviews 

42
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I arranged a room viewing in Gloucester on Monday for Saturday at 11:30am. They refused to do video viewings or even send videos of the property and insisted I travel in person from Oxford. I s... See more

Rated 3 out of 5 stars

Not a great company at all, only care about the landlord, not the tenants, very slow at getting broken things fixed. Put up with cannabis being smoked in non smoking properties, rude, threatening o... See more

Company replied

Rated 1 out of 5 stars

My daughter needed a one year contract, and I am to be the guarantor. They need more information than MI5 for this. No justification or reason for this, even when asked for it.

Rated 1 out of 5 stars

DONT RENT THROUGH THIS COMPANY! I had a signed agreement with this company for almost two weeks, 48h before picking up the keys they changed the terms and conditions of payments. DONT RENT THROUGH... See more

Company replied

Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Rental Agency

Information provided by various external sources

Search for properties to buy or to let in the UK. Houses and flats for sale and to rent. Estate agents and letting agents in your area.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

42 reviews

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1.7

All reviews

(42)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Fairly easy process to go through which…

Fairly easy process to go through which was eased by being able to paperwork online and via email rather than several visits to the estate agents.
All staff that I liaised with were helpful and understanding
Would recommend

May 3, 2019
Unprompted review
Martin & Co Gloucester logo

Reply from Martin & Co Gloucester

We are very glad you were pleased Sally.

Rated 3 out of 5 stars

Not a great company at all

Not a great company at all, only care about the landlord, not the tenants, very slow at getting broken things fixed. Put up with cannabis being smoked in non smoking properties, rude, threatening other tenants. Landlord can just kick you out for NO reason, probably because I complained about above things.

Ok at getting your money, signed contracts but that's it

April 28, 2019
Unprompted review
Martin & Co Gloucester logo

Reply from Martin & Co Gloucester

Good afternoon Susanna, I have extensively checked our system but cannot find a record for you. Please feel free to contact the office on 01452 528333 and we can try and assist you with this matter.

Rated 5 out of 5 stars

A very efficient estate agents making…

A very efficient estate agents making the move less stress. Great service great staff reliable and friendly
Many thanks

April 12, 2019
Unprompted review
Martin & Co Gloucester logo

Reply from Martin & Co Gloucester

Thank you for your kind comments Michelle we really appreciate it.

Rated 5 out of 5 stars

Simply first class customer service

Hi Kat,

Just a note to thank you for today. Your time and advice is really appreciated and we can now proceed with a clear understanding of the situation.
We have emailed each other for over the last twelve months or so regarding our properties and I can only say how impressed with everything you have said and done - your customer service has been nothing less than first class !
Well done and thank you once again,

Regards

Steve C

April 3, 2019
Unprompted review
Rated 5 out of 5 stars

Very good !

Thank you for your help !

April 2, 2019
Unprompted review
Martin & Co Gloucester logo

Reply from Martin & Co Gloucester

Thank you! we hope you will both be very happy in your new home.

Rated 5 out of 5 stars

Very helpful to my situation

Very helpful to my situation, very happy with the quick and professional service provided. I dealt with Dan, Adam and Becky and i cant speak highly enough of the personal service they have given me.

March 26, 2019
Unprompted review
Martin & Co Gloucester logo

Reply from Martin & Co Gloucester

Really appreciate that Joseph, thank you!

Rated 5 out of 5 stars

Great Service

Can’t Fault the service. After having a real difficult time with our past estate agent and was dreading dealing with estate agents again and trusting them. Martin and Co are so professional and so helpful nothing is never to much to ask.

February 9, 2019
Unprompted review
Martin & Co Gloucester logo

Reply from Martin & Co Gloucester

That is really nice to hear Leanne. Thank you for taking the time to leave a review.

Rated 4 out of 5 stars

Martin & Co new tenents

Quick efficient service. The inventory report was very comprehensive, noting all pre existing damages.

We haven't been tenants long so haven't had any real issues, which is a good thing,so could only give 4 stars.

January 14, 2019
Unprompted review
Martin & Co Gloucester logo

Reply from Martin & Co Gloucester

Thank you Dean, it is really good to hear you are pleased with the service you offer.

Rated 1 out of 5 stars

DONT RENT THROUGH THIS COMPANY!

DONT RENT THROUGH THIS COMPANY!

I had a signed agreement with this company for almost two weeks, 48h before picking up the keys they changed the terms and conditions of payments.
DONT RENT THROUGH THIS COMPANY AND STAY AWAY FROM THEM!

November 10, 2018
Unprompted review
Martin & Co Gloucester logo

Reply from Martin & Co Gloucester

Thank you for your comments above, I have looked into your application process, you viewed the property on 16th October and applied for the AST two days later. Because your income was less than that required for the tenancy, our Landlord client agreed to take rent in advance in two equal 3 monthly instalments. You failed to make the first payment in advance, did not respond to e-mail and telephone communications other than to question why the second instalment had to be paid one month in advance. You did not sign any agreement as you have stated.

You did delay the initial application process by refusing to pay your current landlord their requested fee in order to provide you with a landlord reference.

I am convinced we did our very best to complete the tenancy for you, it was a lack of cleared funds which prevented this. Your comments therefore are completely unfounded and unwarranted.

P Grieve
Director

Rated 5 out of 5 stars

One happy person :)

My first dealings with Martin&co and I would highly recommend, my first visit to the propert was with Dan from the Gloucester Office and he was very good and my second viewing he was very considerate and gave me time to look around with no rushing
After that my dealings were with Kellisa from the Worcester Branch and I have to say I found her amazing to deal with, nothing was too much trouble for her and she did everything she said she would ... A big thanks!!!

May 16, 2018
Unprompted review
Rated 5 out of 5 stars

As everyone knows moving can be very…

As everyone knows moving can be very very stressful.
im am very pleased to say Martin & co are a very professional team and
and made it stress free for me in helping me move.very quick to respond
to my emails and guided me to the end
special thanks to Kellisa Ellis always there when needed advice
would highly recommend and would use there professionalism again

April 18, 2018
Unprompted review
Rated 5 out of 5 stars

Slight miscommunication with tenants…

Slight miscommunication with tenants not being given my contact details on move in day. Also slight misunderstanding on contract details as landlord address incorrect.

March 9, 2018
Unprompted review
Martin & Co Gloucester logo

Reply from Martin & Co Gloucester

Hello Craig

Thank you for your feed back,

Apologies that you feel there was some miscommunication and misunderstanding through out the process, we will look carefully on how to make sure our process will run smoothly next time for you and future landlords. overall apart for the above i hope that you have had a pleasant experience with us.

Kind regards

Martin & Co

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