The loan came at exactly the right time when I needed it most. The process was quick, with no time wasted everything was handled efficiently and smoothly. I’m really impressed with the service and wou... See more
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I’ve been so impressed with My Community Bank from start to finish. The application process was clear, straightforward, and far less stressful than with many other lenders I’ve dealt with in the p... See more
Company replied
I recently took out a personal loan from Community Bank, and I’m pleased with the overall experience. The application was simple and efficient. I applied online and received a quick response. The... See more
Company replied
Helped me out when I needed it, rediculouly easy process. Ok for some debt shuffling/short term, when banks wont lend, but interest rates extortionate.
Company replied
Company details
Written by the company
My Community Bank is an online Credit Union serving communities across the UK.
Contact info
30 Churchill Place, E14 5RE, London, United Kingdom
- 02033750221
- friends@mycommunitybank.co.uk
- www.mycommunitybank.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from My Community Bank
Hi Michelle,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Wish I had never needed such small loan.
September 30, 2024
Unprompted review
Reply from My Community Bank
Hi Sandra
Thank you for your review. We're sorry to hear that you are unhappy with your experience with us. We’d appreciate the opportunity to talk this through with you. Please could you contact us on complaints@mycommunitybank.co.uk.
Kind Regards,
My Community Bank
To be honest it was straight forward…
To be honest it was straight forward applying and very easy and supportive email and keep me updated too
Thank you so much for the support when I needed it.
August 8, 2024
Reply from My Community Bank
Hi Cilia,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
This is my first time to reach out for…
This is my first time to reach out for financial support and the process was very easy and transparent
July 17, 2024
Reply from My Community Bank
Hi Phoebe,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
I took out a loan in 2019 and repaid it…
I took out a loan in 2019 and repaid it in full in 2022. I asked for my credit history to be updated as it was still showing as owed in 2023. Finally in 2024 they removed it from my credit file.
Yesterday I had a letter from Lantern debt recovery company who were acting on behalf of or bought the debt (I don't know which) off my community bank, asking for the full amount to be paid! I called them and they asked for proof that I had paid the debt off. I have sent them my receipt email which shows the full amount paid in 2022.
Embarrassing for a company of this size to make so many errors. I certainly do not advise anyone to take any loans or use their services.
November 1, 2024
Unprompted review
Reply from My Community Bank
Hi Tom,
Thank you for your review. We aim to provide excellent service and we are sorry to hear that you don’t feel you received this. We’d appreciate the opportunity to talk this through with you. Please could you contact us on complaints@mycommunitybank.co.uk.
Kind Regards, My Community Bank
Quick service
July 26, 2024
Reply from My Community Bank
Hi Wendy,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
It ws so easy to apply for the loan and…
It ws so easy to apply for the loan and the service was great and the money was in the bank in days
July 24, 2024
Reply from My Community Bank
Hi Bertie,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Loans made easy
It was simple to apply for the loan online and got it approved instantly.
July 22, 2024
All good quick easy process👍
July 22, 2024
Reply from My Community Bank
Hi Andrew,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Reply from My Community Bank
Hi Matthew,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Brilliant Bank
Brilliant Bank. Always ready to help and by far the easiest and quickest application filled with favourable approval as well. Highly recommended
July 17, 2024
Reply from My Community Bank
Hi Daniel,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Really easy to complete application
Really easy to complete application, funds were approved and money was in bank very quickly
July 15, 2024
Reply from My Community Bank
Hi Alison,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Easy application process
Easy application process. Great communications. So far so good.
July 21, 2024
Reply from My Community Bank
Hi Jo,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
A reliable and friendly Community
A reliable, friendly, efficient economical source of financial support for low income group persons like me.
Flexible repayment system that allows early repayment without penalty.
Thank you for your help.
You are highly appreciated.
October 19, 2024
Unprompted review
Reply from My Community Bank
Hi Isaac,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Reply from My Community Bank
Hi Anna,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Direct debit does not work
I have set up the direct debit to make the payments, every month I have to make payments over the phone as the direct debit does not work, every time I speak to adviser they assure me that the problem is solved....it never is......It is very frustrating as I have super busy schedule and I don't want to be in a situation when I forget to check if the money came out and face charges, issues with credit score etc.....as ofcourse it will be blamed on me.
July 18, 2024
Reply from My Community Bank
Hi Cezar,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
Speedy application (and acceptance)
July 16, 2024
Reply from My Community Bank
Hi David,
Thank you for your review and for taking the time to give us 5 stars! We really appreciate it and are glad you are happy with our service.
Thanks, My Community Bank
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