Great service from the guys at Barking branch. They know what they're doing. Front desk was very knowledgeable and answered all my questions well. Great team, well done.
Company replied
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See what reviewers are saying
Great experience with Steve. Him and his colleague were very helpful. They made sure we understood the procedure and took their time to explain anything we didn’t understand. They fulfilled a professi... See more
Company replied
Brought van in for repair, expecting to have to leave it there for repairs. Within 3 hours the van was repaired and returned. The van was also due a service next month but they also did the service wi... See more
Company replied
After having a warning for the clutch come up the day prior, work got me booked into get it checked. When I arrived I was informed there was no appointment, however they still saw to me. The technicia... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Long Reach Road, IG11, Barking, England, United Kingdom
- 0208 507 8900
4.8
Excellent
75 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Went into the Barking branch and was…
Went into the Barking branch and was blown away by the knowledge, professionalism and expertise of the team! Excellent service - Highly recommended 👌
July 1, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Lavine, thank you so much for your wonderful review!
We're delighted to hear you had such a positive experience at our Barking branch. Your kind words about the team's knowledge, professionalism, and expertise mean a lot to us, and we'll be sure to pass on your feedback.
We really appreciate your recommendation and look forward to welcoming you back again soon!
Take care,
Imogen
Great service from the guys at Barking…
Great service from the guys at Barking branch. They know what they're doing. Front desk was very knowledgeable and answered all my questions well.
Great team, well done.
July 6, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi there, thank you for your fantastic review!
We're delighted to hear you received such great service from the team at our Barking branch. It's wonderful to know our front desk staff were knowledgeable, answered all your questions, and made your experience a positive one. We'll be sure to share your kind words with the whole team—they'll really appreciate the recognition.
Thanks again for your support, and we look forward to helping you again in the future!
Take care,
Imogen
Fast service
Fast service, needed a loan but was a quick turnaround. Great service from the front desk
June 8, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Umut,
Thank you for your positive feedback.
We're glad to know that any issues have been dealt with quickly and efficiently by our Barking branch. We always aim to provide a fast and supportive service for all our customers, and are happy to see this recognised.
I trust everything is suitable with your loan and thank you for your continued support.
Take Care,
Emily
Great service from the team on the…
Great service from the team on the front desk. Always willing to help and Lacy and Rob were great. I do love going to Barking if needed
June 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hello Theo, thank you for your fantastic review!
We’re really glad to hear you had such a positive experience with our Barking branch. It’s great to know the front desk team were so helpful, and that Lacy and Rob stood out during your visit.
Your kind feedback means a lot, and we’ll be sure to pass it on to the team — they’ll be delighted to hear it! 🌟
Thanks again for taking the time to share your experience, and we look forward to welcoming you back.
Take care,
Emma
Excellent service from moustapha
May 29, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi there, thank you for your great feedback!
We’re delighted to hear you received excellent service from Moustapha. We’ll be sure to pass on your kind comments to him — he’ll really appreciate it.
Thanks again for taking the time to leave a review!
Take care,
Imogen
Moustapha showed great professionalism…
Moustapha showed great professionalism and kept me updated with what was going on with the van. He went above and beyond!
May 28, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Jahan, thank you for your fantastic feedback!
We’re delighted to hear that Moustapha showed such great professionalism and kept you fully updated throughout the process. Going above and beyond for our customers is exactly the service we strive for, so it’s wonderful to know he made such a positive impression.
We’ll be sure to pass on your kind words to him!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Barking
Hi Justin, thank you for your great feedback!
We’re delighted to hear you found our service helpful and had a positive experience with the team.
We really appreciate your support and hope to see you again in the future!
Take care,
Imogen
Really helpful with everything today
Really helpful with everything today , polite and helpful as always , staff were friendly also.
May 8, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Sean, thank you for your lovely review!
We’re delighted to hear that the team was polite, helpful, and friendly throughout your visit. Your kind words mean a lot to us, and we really appreciate your continued support.
We look forward to welcoming you again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Barking
Hi Wayne, thank you for your review!
We’re glad to hear you were happy with the service. We really appreciate your support and look forward to seeing you again soon!
Take care,
Imogen
Mustafa was the man who solved my van…
Mustafa was the man who solved my van issue. He did a great job and after completing the job he then explained what he did and was very respectful and kind throughout the entire process.
May 7, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Hamid, thank you for taking the time to leave such a great review!
We’re delighted to hear that Mustafa was able to solve your van issue and provide such professional, respectful service throughout. Taking the time to explain the work completed is something we really value, so it’s fantastic to know that made a difference to your experience.
We’ll be sure to pass your kind words on to Mustafa!
Take care,
Imogen
I had a really positive experience with…
I had a really positive experience with North Gate. The team are such lovely people — very welcoming from the moment you arrive and always happy to help with anything you need. They go above and beyond to make you feel comfortable and supported, and their kindness and professionalism really stand out. I would definitely recommend North Gate to anyone looking for a friendly and helpful environment.
May 1, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Katelyn, thank you for such a wonderful review!
We’re delighted to hear you had such a positive experience with the team. Creating a welcoming and supportive environment is really important to us, so it’s great to know that came across and made a difference during your visit.
Your kind words and recommendation mean a lot—thank you again for taking the time to share your feedback.
Take care,
Imogen
Staff very polite and responsive
Staff very polite and responsive, I was late for appointment but Lacey, Maddie and Beccy still took my vehicle in for service.
April 14, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi George, thank you for your kind feedback!
We’re really pleased to hear that the team were polite and responsive, and that Lacey, Maddie, and Beccy were able to accommodate you even though you arrived late. We always aim to be as flexible and helpful as possible, so it’s great to know this made a difference to your experience.
We’ll be sure to pass on your thanks to them—they’ll really appreciate it!
Thanks again for taking the time to share your review.
Take care,
Imogen
The team at the front were very helpful…
The team at the front were very helpful and polite definitely the best branch out of all Northgate!!! Thank you Lacey, Maddie and Beccy😁
April 14, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Theodore, thank you so much for your fantastic feedback!
We’re thrilled to hear that you found the front-of-house team so helpful and polite—and being called the best branch is a huge compliment, thank you! Lacey, Maddie, and Beccy will be delighted to hear your kind words 😊
We really appreciate you taking the time to share your experience, and we look forward to welcoming you back again soon!
Take care,
Imogen
Great service
Great service. Received fast and efficient help. Mous got the job done speedily! Happy with the service received.
April 7, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi there, thank you for your fantastic review!
We’re delighted to hear you received fast and efficient service, and that Mous was able to get everything sorted so quickly.
We really appreciate your kind words and are so glad you’re happy with the service. If you ever need anything else, don’t hesitate to reach out!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Barking
Hi Chuck, thank you for your lovely feedback!
We’re so pleased to hear that Deniz provided you with fantastic service. We’ll be sure to pass on your kind words.
We really appreciate you taking the time to share your experience!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Barking
Hi Ben, thank you for your review!
We’re really pleased to hear your drop-off experience was smooth and helpful — that’s exactly what we aim for.
We appreciate you taking the time to share your feedback and hope to see you again soon.
Take care,
Imogen
Tahmid bodyshop guy
Tahmid was amazing. Dealt with the damage on my vehicle. Kept me updated throughout the whole repair process. Had me in a loan vehicle till my vehicle was repaired. Would reccomend this branch
February 17, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Mokbul, thank you so much for taking the time to share your experience! We’re delighted to hear that Tahmid took such great care of you and kept you fully updated throughout the repair process. Providing clear communication and making sure our customers stay mobile with a loan vehicle is something we truly prioritise.
We’ll be sure to pass your kind words on to Tahmid and the team – feedback like this really means a lot.
Thank you again for your recommendation, and we’re always here if you need us in the future! 🚗✨
Take care,
Imogen
10 outta 10
From the moment when I arrived,everyone at Northgate Barking site was so helping & friendly & got my van straight in to diagnose /fix the fault & get me back on my way to carry on with my days work,can't thank everyone there enough.
February 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Michael, thank you so much for your kind words!
We’re thrilled to hear that our team at the Northgate Barking site could get you back on the road quickly and make your visit a smooth experience. It really means a lot to us that our friendly service made a positive difference to your day. We’ll be sure to pass your thanks on to everyone here!
Safe travels and we look forward to seeing you again if you need us.
Take care,
Imogen
Great service today
Great service today. Super fast and Beccy was a massive help
February 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Ray, thank you for the great feedback!
We’re delighted to hear you had such a positive experience and that everything was handled quickly and efficiently. Beccy will be so pleased to know she made such a difference — we’ll be sure to pass your kind words on to her.
We really appreciate you taking the time to leave a review and look forward to seeing you again soon! 🚗
Take care,
Imogen
Amazing service from Barking
Amazing service from Barking. They are always willing to help and they are always friendly. Debs is always great
February 6, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Ali, thank you for your lovely review!
We’re so pleased to hear you consistently receive amazing service from our Barking branch and that the team are always friendly and willing to help. Debs will be delighted to hear your kind words — we’ll be sure to pass them on.
We really appreciate your support!
Take care,
Imogen
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