Came into Barking today- A1 service from the team, super professional and knowledgeable. Very friendly immediately felt I was in good hands! Highly recommend!!
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See what reviewers are saying
Great experience with Steve. Him and his colleague were very helpful. They made sure we understood the procedure and took their time to explain anything we didn’t understand. They fulfilled a professi... See more
Company replied
Brought van in for repair, expecting to have to leave it there for repairs. Within 3 hours the van was repaired and returned. The van was also due a service next month but they also did the service wi... See more
Company replied
We hired a van for the weekend last summer ans we had a great experience. Darren was hands on and extremely helpful from the start. Advising us on the size of the van he thinks would be best, answerin... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Long Reach Road, IG11, Barking, England, United Kingdom
- 0208 507 8900
4.8
Excellent
79 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tahmid bodyshop guy
Tahmid was amazing. Dealt with the damage on my vehicle. Kept me updated throughout the whole repair process. Had me in a loan vehicle till my vehicle was repaired. Would reccomend this branch
February 17, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Mokbul, thank you so much for taking the time to share your experience! We’re delighted to hear that Tahmid took such great care of you and kept you fully updated throughout the repair process. Providing clear communication and making sure our customers stay mobile with a loan vehicle is something we truly prioritise.
We’ll be sure to pass your kind words on to Tahmid and the team – feedback like this really means a lot.
Thank you again for your recommendation, and we’re always here if you need us in the future! 🚗✨
Take care,
Imogen
10 outta 10
From the moment when I arrived,everyone at Northgate Barking site was so helping & friendly & got my van straight in to diagnose /fix the fault & get me back on my way to carry on with my days work,can't thank everyone there enough.
February 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Michael, thank you so much for your kind words!
We’re thrilled to hear that our team at the Northgate Barking site could get you back on the road quickly and make your visit a smooth experience. It really means a lot to us that our friendly service made a positive difference to your day. We’ll be sure to pass your thanks on to everyone here!
Safe travels and we look forward to seeing you again if you need us.
Take care,
Imogen
Great service today
Great service today. Super fast and Beccy was a massive help
February 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Ray, thank you for the great feedback!
We’re delighted to hear you had such a positive experience and that everything was handled quickly and efficiently. Beccy will be so pleased to know she made such a difference — we’ll be sure to pass your kind words on to her.
We really appreciate you taking the time to leave a review and look forward to seeing you again soon! 🚗
Take care,
Imogen
Amazing service from Barking
Amazing service from Barking. They are always willing to help and they are always friendly. Debs is always great
February 6, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Ali, thank you for your lovely review!
We’re so pleased to hear you consistently receive amazing service from our Barking branch and that the team are always friendly and willing to help. Debs will be delighted to hear your kind words — we’ll be sure to pass them on.
We really appreciate your support!
Take care,
Imogen
Top service delivered by MO
Brought van in for repair, expecting to have to leave it there for repairs. Within 3 hours the van was repaired and returned. The van was also due a service next month but they also did the service within that time, saving me a return visit next month. Hats off to the very skilled technician called MO, he worked through his lunch break and managed to repair my van during my visit. Very impressed with the skill and service delivered by this gentleman.
January 14, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Patrick,
Thank you very much for taking the time to share such detailed and positive feedback. We’re delighted to hear that what you expected to be a lengthy disruption turned into a smooth and efficient visit. Getting your van repaired and serviced in one go, without the need for a return appointment, is exactly the kind of outcome we aim for.
It’s especially great to hear your recognition of Mo’s dedication and expertise. Going the extra mile to minimise downtime and keep customers moving is something we truly value, and your comments highlight that perfectly. Working through a break to ensure everything was completed during your visit shows real commitment, and your praise will certainly be passed on to him.
Thank you again for sharing your experience. We’re really pleased you left feeling impressed, and we look forward to supporting you again whenever you need us.
Take Care,
Emily
Great service
Great service, very fast, very efficient, friendly and helpful staff. 5 stars all round.
January 7, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Amy, thank you for the fantastic 5-star review! ⭐
We’re delighted to hear you received great service and found the team fast, efficient, friendly, and helpful.
Your feedback means a lot to us — thanks for taking the time to share it! 😊
Take care,
Imogen
Great service
Great service. Moustapha was polite, helpful, efficient and got me back on the road within minutes!
December 22, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Rema, thank you so much for your kind review!
We’re delighted to hear that Moustapha was polite, helpful, and efficient, and that he got you back on the road so quickly.
We’ll be sure to pass along your feedback to him.
Thanks again for choosing us—we really appreciate your support! 😊
Happy Christmas! 🎄
Imogen
Amazing service and no waiting time
Amazing service and no waiting time. Big thanks to Moustapha. 👍👍👏
December 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Joel, thank you so much for your kind review! 😊
We’re thrilled to hear you had such a great experience and that everything was quick and seamless. A big thank you from us as well for recognizing Moustapha—he’ll be delighted to hear your feedback! 👍👏
We look forward to helping you again soon.
Take care,
Imogen
Deniz was great today
Deniz was great today, he explained all the problems with my van and gave me great customer service! repaired my van and saved my work day
Highly recdomended
December 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Luke, thank you so much for your kind words!
We're delighted to hear that Deniz was able to explain everything clearly, provide great customer service, and get your van back on the road—especially on such an important day. We’ll be sure to pass your feedback along to him.
Your recommendation means a lot to us, and if you ever need anything in the future, we’re always here to help! 🚐✨
Take care,
Imogen
Great staff, lots of help.
I come here more often than not. Everytime I’m always greeted kindly. Staff are very friendly, willing to help and accommodating. Would recommend to others.
December 1, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Kay, thank you so much for your lovely review!
It means a lot to hear that you visit us often and are consistently greeted kindly. We’re delighted that our team’s friendliness and willingness to help have made such a positive impression.
Your recommendation truly means the world to us. We look forward to welcoming you back again soon! 🌟
Take care,
Imogen
Good customer service on reception and…
Good customer service on reception and the drives and mo went the extra mile
November 21, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Peter, thank you for your great review! 😊
We’re so pleased to hear that you received good customer service at reception, and it’s fantastic to know that the drivers and Mo went the extra mile for you. We’ll be sure to pass on your kind words to the team!
We really appreciate your feedback and hope to see you again soon.
Take care,
Imogen
Northgate
After having a warning for the clutch come up the day prior, work got me booked into get it checked. When I arrived I was informed there was no appointment, however they still saw to me. The technicians Moustapha and Mo were really helpful they checked twice but couldn’t find an issue and informed me of what could stop the warning in the future.
November 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Jade, thank you for sharing your experience with us!
We're really glad to hear that even without an appointment, the team was still able to take a look for you. Moustapha and Mo will be pleased to know their thorough checks and advice were appreciated.
It’s great that they could give you clarity and guidance on preventing the warning in the future — we always aim to keep you confident and safe on the road.
If the issue pops up again or you ever need further support, we're always here to help.
Thanks again for taking the time to leave your review! 🚐✨
Take care,
Imogen
Andy and Northgate is just such a great…
Andy and Northgate is just such a great help and makes my life so much easier (Juggling multiple Commercial Vehicles) He will always go the extra mile to make sure you're 110% satisfied.
Thanks Andy!!
Regards
Evans & Shea
November 10, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Danny, thank you so much for the fantastic review!
We’re really glad to hear that Andy has been such a great help, especially with keeping multiple commercial vehicles running smoothly. He truly does go the extra mile for our customers, and it’s wonderful to see that recognised.
We’ll make sure your thanks are passed on to Andy — he’ll be thrilled!
If there’s ever anything more we can do, we’re always here to help.
Take care,
Imogen
Moustapha was informative knowledgable…
Moustapha was informative knowledgable and friendly. The service centre was put the way, but I would return , for this level of service.
November 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Samuel, thank you so much for your wonderful review!
We’re delighted to hear that Moustapha was informative, knowledgeable and friendly — we’ll be sure to share your kind words with him.
We know the service centre is a little out of the way, so it really means a lot that you’d return for the level of service you received. Thank you for choosing us, and we’re always here whenever you need us again!
Take care,
Imogen
Damaged van
I went in for some damage and there was three guys there. Tahmid Amir and Mustafa. They were all very friendly and supportive and got me sorted within 10 minutes of being there. We have many vans from here with southern housing and we never had an issue
October 31, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Shawron, thank you for taking the time to leave such a lovely review!
We’re really glad to hear that Tahmid, Amir, and Mustafa took great care of you and got everything sorted so quickly. It’s fantastic to know that your experience with us — and your Southern Housing vans — has always been positive.
We truly appreciate your continued trust and support!
Take care,
Imogen
Was great and nice experience by having…
Was great and nice experience by having my service booked and got it done right on time is all ok
October 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi James, thank you for your kind words!
We’re so glad to hear that booking your service was easy and everything was completed right on time. It’s great to know you had a smooth and positive experience with us.
We really appreciate your feedback and look forward to seeing you again next time!
Take care,
Imogen
Had an issue with my vehicle and the…
Had an issue with my vehicle and the barking team went above and beyond to help me swap my stuff over and even helped store my tools for 24hrs so I can finish a job. Amazing team.
October 27, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Umut, thank you so much for sharing your experience! 🙌
We’re really glad the team could step in and help get you sorted — they’ll be thrilled to hear your kind words. It’s great to know we could make things a little easier for you.
Thanks again for taking the time to leave such a positive review!
Take care,
Imogen
Moustapha at barking branch went above…
Moustapha at barking branch went above and beyond super helpful and a credit to the company
October 22, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Alfie, thank you so much for your lovely feedback!
We’re delighted to hear Moustapha went above and beyond to help — he truly is a credit to the team at our Barking branch. We’ll make sure your kind words are passed on to him.
We really appreciate you taking the time to share your experience and look forward to assisting you again soon!
Take care,
Imogen
Maddie and debs in reception fantastic…
Maddie and debs in reception fantastic service always smiling both a real credit to your team.
October 21, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Dean, thank you so much for your wonderful feedback!
Maddie and Debs will be thrilled to hear you appreciate their friendly smiles and fantastic service—they really are a credit to our team. We’re lucky to have them, and even luckier to have customers like you.
Hope to see you again soon!
Take care,
Imogen
Was very useful
Was very useful, can came in for a tyre replacement. I was in & out quickly
October 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Jugert, thank you so much for your kind words!
We’re really glad to hear that your tyre replacement was quick and hassle-free. We always aim to get you back on the road as smoothly as possible.
If you ever need anything else, we’re here to help!
Take care,
Imogen
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