Great experience with Steve. Him and his colleague were very helpful. They made sure we understood the procedure and took their time to explain anything we didn’t understand. They fulfilled a professi... See more
Company replied
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See what reviewers are saying
Brought van in for repair, expecting to have to leave it there for repairs. Within 3 hours the van was repaired and returned. The van was also due a service next month but they also did the service wi... See more
Company replied
We hired a van for the weekend last summer ans we had a great experience. Darren was hands on and extremely helpful from the start. Advising us on the size of the van he thinks would be best, answerin... See more
Company replied
After having a warning for the clutch come up the day prior, work got me booked into get it checked. When I arrived I was informed there was no appointment, however they still saw to me. The technicia... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Long Reach Road, IG11, Barking, England, United Kingdom
- 0208 507 8900
4.8
Excellent
80 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was very useful
Was very useful, can came in for a tyre replacement. I was in & out quickly
October 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Jugert, thank you so much for your kind words!
We’re really glad to hear that your tyre replacement was quick and hassle-free. We always aim to get you back on the road as smoothly as possible.
If you ever need anything else, we’re here to help!
Take care,
Imogen
Came in for a service yesterday at…
Came in for a service yesterday at Barking. All sorted and in and out in no time! Beccy was excellent!
October 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi David, thank you so much for your kind words!
We’re thrilled to hear that your service at Barking went smoothly and that Beccy took great care of you. We’ll be sure to pass on your compliments to her!
Looking forward to seeing you again next time.
Take care,
Imogen
Very quick turnaround and amazing…
Very quick turnaround and amazing customer service
October 15, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi there, thank you so much for your wonderful feedback!
We’re delighted to hear you had a quick turnaround and enjoyed our customer service.
We truly appreciate your support and look forward to helping you again soon!
Take care,
Imogen
Great service from team barking
Great service from team barking. What a friendly bunch they are. Was at the branch for 2 hours but will be going back when my vehicle is next due a service
October 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Ahmed, thank you for your kind words!
We’re so glad to hear you enjoyed the friendly atmosphere with our Barking team. We appreciate your patience during your visit and look forward to welcoming you back when your vehicle is next due for a service!
Thanks again for your feedback.
Take care,
Imogen
Always appreciate the level of service…
Always appreciate the level of service here. Thank you
September 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Ryan, thanks so much for your kind words!
We really appreciate your continued support and are happy to provide the service you expect.
Take care,
Imogen
Incredible service so helpful and…
Incredible service so helpful and professional
Highly recommend
September 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Gemma, thank you so much for your kind words!
We’re delighted to hear you found our service helpful and professional. Your recommendation means the world to us!
We look forward to helping you again soon.
Take care,
Imogen
Amazing experience at the North gate barking branch
I would like to express my sincere appreciation to the team at the Northgate Barking Branch for their exceptional service and support during a recent breakdown I experienced late at night. As a woman who can feel particularly vulnerable at those hours, I was truly impressed by how understanding and supportive the staff were. I felt safe, reassured, and genuinely cared for.
Upon arriving at the Barking branch escorted by a recovering vehicle , I was greeted by a staff member named Idris, who immediately made me feel welcome and comfortable. He invited me to take a seat, offered me a hot drink, and assured me that he would handle the matter. Even though a vehicle was not immediately available, Idris went above and beyond to ensure that one was provided for me. He even took the time to hose it down and wash the vehicle for me before handing it over—an act that truly demonstrated his commitment to customer care.
Idris also reassured me that the vehicle, which was electric, was simply to get me home safely that night, and encouraged me to return in the morning if I felt uncomfortable driving it. It was my first experience driving an electric vehicle and Idris took me through all the important points in the vehicle.
The next day, when I returned, Idris once again assisted me with patience, professionalism, and kindness, helping me find a suitable replacement vehicle.
I also want to compliment the reception staff, who assured me they would assist as soon as possible and were equally polite and helpful, especially discovering that I work for NHS and needed to attend a meeting at a certain time. The service I received from the whole team was excellent, but Idris truly stood out. His welcoming attitude, positive and professional approach, and reassuring manner are a credit to the company.
Thank you to the entire team—and a special, heartfelt thank you to Idris.
August 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Natalie, thank you so much for taking the time to share such a detailed and heartfelt review.
We’re truly touched by your kind words and are so glad to hear that our team at the Barking branch, especially Idris, was able to support you during such a challenging and vulnerable time.
Idris and the whole team strive to provide not just excellent service, but genuine care and reassurance to all our customers, and it’s wonderful to know that you felt safe, comfortable, and well looked after throughout your experience.
Your feedback is incredibly encouraging and will be shared with everyone at the branch. We’re proud to have Idris on our team — his dedication and kindness really do shine through.
Thank you again for choosing Northgate and for your special recognition of our staff. If you ever need anything in the future, we’ll be here to help.
Take care,
Imogen
I had a damaged van and took it in to…
I had a damaged van and took it in to the barking branch. They were very helpful. Tee sorted me out with a replacement. Even though it’s not their policy to provide a like for like I got the same size vehicle. The branch kept me updated and everyone was friendly. I recommend setting up an account for van rentals with NorthGate
February 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Thank you for sharing your experience with our Barking branch!
We're delighted to hear that Tee and the team were helpful in arranging a replacement vehicle for you and that you were kept updated throughout the process.
Providing excellent customer service is our priority, and it’s great to know that our team delivered a positive experience.
We really appreciate your recommendation and your support.
Thank you for choosing Northgate.
Take Care,
Beth
Vehicle drop off
T, dropped a vehicle to me very kind lad very helpful definitely recommend this branch as the staff are on point. T, was very efficient and answered my questions in full detail which was very helpful
December 1, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Thank you for your 5* review!
We’re delighted to hear that T provided such excellent service and made sure all your questions were answered thoroughly. It's great to know you found the team efficient and helpful.
We’ll be sure to pass along your kind words to T and the rest of the team.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Mike Gladden - Barking Depot
Mike and his team got our van in for body repairs with little notice and made sure the repairs were carried in the time my driver was on holiday, meaning no time on the road was missed.
Really happy with the service received from this depot
November 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Thank you for sharing your experience, Charlotte!
We're thrilled to hear that Mike and the team were able to accommodate your van repairs so efficiently, ensuring no downtime for your driver.
It's great to know you’re happy with the service provided—your satisfaction means a lot to us! 🚐✨
I am sure the team will be thrilled to see your lovely comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
A big thank you to debs jay and the…
A big thank you to debs jay and the rest of the team at barking very helpful
November 5, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Thank you so much for your 5 star review!
We are so pleased to hear that the team at Barking were very helpful , which is what we take pride in the most here at Northgate.
I am sure the team will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take Care,
Adele Bates
Nice friendly staff cheerful and there…
Nice friendly staff cheerful and there to help
November 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Thanks Danny, I'm delighted to hear that you had such a positive experience at the Barking branch.
It sounds like the team provided a friendly and professional service from reception to the workshop, this is what we like to hear!
I am sure the team will be delighted with your review.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Great service from the guys at…
Great service from the guys at reception.
Will definitely come back again.
October 25, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Thank you for taking the time to share your positive experience with us, Grant! We appreciate your kind words about our Barking team. At Northgate, we take pride in our team's dedication to excellent service, and it's wonderful to see that reflected in your feedback. The staff at the Barking branch will be thrilled to see your glowing review!
Take care,
Emma
Reply from Northgate Vehicle Hire - Barking
Thank you George, we are so pleased to hear you have found the service provided by George to be prompt and helpful.
We look forward to working with you long into the future.
Take care,
Laura
Great service from the front desk
Great service from the front desk. Debs was very friendly and helpful.
October 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Thank you for your review, Wayne. It is pleasing to hear the team at Barking have provided you with the 5* service in which we aim to deliver. We look forward to working with you long into the future.
Take care,
Laura Griffiths
I visited barking
I visited barking Workshop. Very helpful team and will use them again
October 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Thank you for your feedback. We are so pleased you have been satisfied with the service provided by our Barking Team.
Take care,
Laura
Great service
Popped in for a service on my van. Was in and out in no time. Staff are very knowledgable and Jay was very helpful
October 17, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Thanks Stevie, providing high quality, 5* service is one of our main focus' and we are pleased to hear we are delivering the service in which you expect to receive.
Take care,
Laura Griffiths
What a team!
What a team! I visited the workshop and the service I recived from the front desk was out of this world, very fast and efficient. You can see this team have been trained perfectly to carry out their role - Thank you for a brilliant experience at the barking branch. Highly recommend 👌
October 11, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
This is fab feedback, thank you Lavine. It is really pleasing to hear that you have found the Barking Team to be fast and efficient. The team appreciate your support and kind words.
Kind regards,
Laura
Northgate Barking provide vehicles with…
Northgate Barking provide vehicles with known ad blue faults that they reset without fixing they then send the vehicles back out without rectifying the ad blue fault, I have had to take back 3 separate different vehicles now all with the same problem, they then say you have to wait for the fault to be fixed and that they dont have any other vehicles to swap for the one which they sent out knowing it was faulty this has caused me to lose a whole day of work and wages on 2 occasions already and now for a 3rd time, don’t use this company unless you want to waste your time sitting in their reception for hours on end
October 15, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Good afternoon Thomas, We really appreciate the time to bring this matter to our attention and it is really disappointing to hear of the issues you have experienced with your vehicles.
To allow me to investigate this further for you, please can you email customer.services@northgate.co.uk with the registration of the vehicles l and we can get this logged as a complaint for you.
Once again, we are sorry to hear of the issues raised, we do hope we can make this experience a more positive one for you.
Take Care,
Beth Kell
Barking helpful and friendly
Barking are a good branch always willing to help where possible friendly and polite keep you informed of progress with vehicle
Nakita Gladden is especially helpful
September 9, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hey Sharon, thank you for your feedback!
It sounds like you had a really positive experience at our Barking branch which is fantastic to hear.
This is exactly the kind of service that Northgate strive to deliver and I am sure that Nikita and the team will be thrilled to read your comments!
Thank you for choosing Northgate.
Take care, Emma.
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