Came into Barking today- A1 service from the team, super professional and knowledgeable. Very friendly immediately felt I was in good hands! Highly recommend!!
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See what reviewers are saying
Great experience with Steve. Him and his colleague were very helpful. They made sure we understood the procedure and took their time to explain anything we didn’t understand. They fulfilled a professi... See more
Company replied
Brought van in for repair, expecting to have to leave it there for repairs. Within 3 hours the van was repaired and returned. The van was also due a service next month but they also did the service wi... See more
Company replied
We hired a van for the weekend last summer ans we had a great experience. Darren was hands on and extremely helpful from the start. Advising us on the size of the van he thinks would be best, answerin... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Long Reach Road, IG11, Barking, England, United Kingdom
- 0208 507 8900
4.8
Excellent
79 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great service from team Barking
Great service from team Barking!
I will definitely use them again!
October 8, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Thank you for your wonderful review, Richard.
It is fantastic to see you had such a positive experience at our Barking branch.
I am certain the team will be elated with your feedback.
Thank you for choosing Northgate!
Take Care,
Beth Kell
I would like to thank all the staff and workshop crew
I would like to thank all the staff and workshop crew in the barking depot for working in a professional manner they was very helpful and informative at all times
Regards Gary Halford
Murray utilities limited
September 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Thank you for taking the time to leave such a positive review, Gary.
We're delighted to hear that your visit went smoothly and our team was able to meet your expectations.
Providing a timely and professional service is our goal, and we're so happy our efforts have been recognised.
We look forward to working with you long into the future!
Take Care,
Beth Kell
Debs Marchant organised and delivered a…
Debs Marchant organised and delivered a service and MOT for my vehicle recently. In the past this has not always gone as smoothly could be expected. This time around everything was organised for the same day to mitigate the need for a curtesy vehicle and a return visit. All of the timings were explained to me before hand and the work was carried out in line with what she told me. After 30 odd years of using Northgate I can honestly say this was the best service I have received. My thanks go to Debs and the team.
May 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Dean, thank you so much for your 4 star review!
We are so pleased to hear that you had excellent customer service from our team at Barking. It is always our pleasure to provide a fast and seamless service to our amazing customers.
Once again, we really appreciate your feedback!
Take care,
Imogen
Great experience with Steve
Great experience with Steve. Him and his colleague were very helpful. They made sure we understood the procedure and took their time to explain anything we didn’t understand. They fulfilled a profession and smooth transaction of our hire vehicle. Steve is the only member of your team who will ring us up in advance to give us updates on our requested vehicles and keeps us updated throughout the process.
June 7, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Holly, thank you so much for your 5 star review!
We are so pleased to hear that Steve and the team at Barking provided excellent customer service which is what all of us here at Northgate strive to deliver! I can assure you the team will be thrilled to hear your amazing feedback.
Once again thank you so much for your review!
Take care,
Imogen
Great service, great staff
I've had a great experience with the staff at the Barking branch,Mihad, rob and Jay were a great help whenever I've come here. There service has always been amazing especially from Mihad who I always deal with
June 6, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Vinny, thank you for your 5 star review!
Its very pleasing to hear that the team at Barking delivered excellent customer service which is what we take pride in the most. I can assure you the team will be thrilled to hear your positive feedback!
We look forward to working with you long into the future.
Take care,
Imogen
Just wanted to say thank you to Jay
Just wanted to say thank you to Jay. Massive help when I needed it. Cheers
April 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Martin, Thank you so much for your 5 star review!
It's great to hear that you are satisfied with your experience at our Barking depot. Jay and the team will be thrilled to hear about your positive feedback!
We look forward to working with you long into the future.
Take care,
Imogen
Great service at the barking branch
Great service at the barking branch, I was in and out in no time, would defo use them again.
May 1, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Sean, thank you so much for your 5 star review!
We take pleasure in delivering excellent service to our customers, so it's always refreshing to hear your feedback. Our Barking branch will be thrilled to hear your positive review.
We look forward to working with you long into the future.
Take care,
Imogen
Jay Mihad idris were really…
Jay Mihad idris were really accommodating. I had to wait for my van to be done but didn’t mind as they made me feel welcome ! Thank you team barking
April 17, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Thank you for taking the time to share your positive review Ismail.
We really appreciate your kind words.
At Northgate, we take pride in our team's dedication to to provide excellent service, and it's wonderful to see that reflected in your feedback.
Thank you for choosing Northgate.
Take care,
Beth Kell
I needed a van quite swiftly
I needed a van quite swiftly. This depot was closest to my home. They were so professional and friendly. I would definitely recommend.
March 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
We're thrilled to hear that we could assist you swiftly and that you found our team both professional and friendly, Kweku. We aim to provide excellent service to all our customers, and we're delighted that we could meet your needs.
Take care,
Laura
Great service
Great service, smooth from start to finish. Will definitely be coming here again
April 6, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Thank you for your feedback Amran! We're thrilled to hear that you had a great experience with our service and that everything went smoothly for you from start to finish. We look forward to welcoming you back again in the future.
Take care,
Laura
Excellent Service from Barking
I recently had a new Fleet of vans delivered to barking, the swap over of vans could not have run more smoothly, Arif on the front desk ensured that the vehicles was ready for my team to collect when we needed them, Great service from the Barking team thanks again
March 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Thank you very much for sharing your positive experience with us, Ben! We're delighted to hear that the swap over of vans went smoothly and that Arif and our Barking team provided you with great service. Ensuring a seamless transition for our customers is a top priority for us, and we're thrilled to hear that Arif ensured the vehicles were ready for your team when needed. We'll be sure to pass on your kind words to Arif and the rest of the Barking team.
Take care,
Laura
Excellent service from the WS team
Excellent service from the WS team, superb customer service from the front desk.
Great to deal with, very professional, highly recommend.
March 22, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Thank you so much for taking the time to leave such an excellent review, Steve. I am sure that the Barking team will be absolutely over the moon with your feedback.
We know it's important that you have your vehicle on the road as much as possible, and that's why Northgate will always be here to assist you and get you back on the road as soon as possible.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Fantastic Company, Fantastic Hire - 5 Stars
We hired a van from Darren at Northgate for our Annual Musical Theatre show in both 2022 and 2023 and are booking again for this year because we just cannot fault the service. The company are very professional and the van we were given was fantastic condition and Darren could not have been more attentive and informative when he explained clearly the details of our hire. Northgate are a great company to hire from and we would not hesitate to recommend them to anyone looking for Van hire.
July 19, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Stacey, thank you for choosing Northgate and we truly appreciate your kind words and continued trust in our services. We're thrilled to hear that you've been satisfied with the professionalism and quality of service provided by Darren and our team.
It's fantastic that the van exceeded your expectations in terms of condition, and we're pleased that Darren's attentiveness and clear communication about the hire details made the process smoother for you
We understand the importance of reliability and transparency, especially when it comes to events like yours.
Take care,
Laura Griffiths
Brilliant experience from beginning to end.
We hired a van for the weekend last summer ans we had a great experience. Darren was hands on and extremely helpful from the start. Advising us on the size of the van he thinks would be best, answering all of our questions and going above and beyond, nothing was too much trouble. We have since come back to him and the company as it was a great experience from beginning to end.
July 18, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Nicola,
Thank you for sharing your positive experience with us! We're thrilled to hear that Darren provided hands-on and extremely helpful service, guiding you through the process of selecting the right van and addressing all your questions. It's fantastic to know that he went above and beyond to make sure your rental experience was seamless and enjoyable.
We look forward to working with you long into the future.
Take care,
Laura Griffiths
Northgate Barking
Northgate Barking - Great service from the team. Proactive and always aiding us in achieving our schedules/deadlines. Communication has been great.
A special shout out to Mike (Workshop Manager) for his constant help. Thank you Team Barking.
February 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Thank you so much for taking the time to leave such an encouraging review.
Putting our customers first and doing all the hard work, so you don't have to, is what Northgate are all about, and it is great to see that our Barking branch have demonstrated this. I am sure that the Barking team, and Mike especially, will be elated by your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Con Artists !
So disappointed you will loose your deposit no matter what . I brimmed the van full of fuel and cleaned it before teturn and still the phoney charges. One was reputted a chip that was on the van upon arrival luckilly i took pictures of it at the time. So now its best part of £200 pounds for exess milage i did not even move for the last month of hire. £180 to collect its just a racket way over priced anyway sheer greed.
October 29, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Barking
Hi Patrick, I am very sorry to hear of your recent experience. Here at Northgate we strive to offer a timely and professional service to all of our customers. I would appreciate the opportunity to look into this for you however I am unable to trace your account from your post. Please can you email us at customer.services@northgate.co.uk or give us a call on Tel: 03330 431095 Option: 4 Option: 2
Thank you
Mike Parker
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