Northgate might be a national company, but the service feels genuinely local and personal. Huge thanks to Bobby and his team, who went out of their way and drove halfway down the country to get... See more
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See what reviewers are saying
Collected a vehicle from the Newcastle Upon Tyne branch. Dealt with Andy who was very quick and efficient and didn’t have me waiting long at all - would definitely recommend!
Company replied
where do I start from the complete professionalism of the staff or the very kind and helping Jules and Irene all problems are fixed quick and efficiently definitely the best place to hire your vans f... See more
Company replied
After a nightmare few days of vans breaking down, Northgate stepped in and supplied us with our requirements. Jen at the blaydon depot kept us informed on a regular basis, explaining everything thor... See more
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Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Chainbridge Road, NE21 5ST, Blaydon, Tyne and Wear, United Kingdom
- 0191 499 0611
4.8
Excellent
73 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We arrived with an issue on the work…
We arrived with an issue on the work van.
We were dealt with promptly and the van was taken straight in for an inspection and a possible repair.
We were updated with the outcome of the inspection and what our options were.
December 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Hey David, thank you for your feedback!
It sounds like you had a really positive experience at our Blaydon branch which is fantastic to hear.
This is exactly the kind of service that Northgate Strive to deliver and i am sure the team will be thrilled to see your comments.
Thank you for choosing Northgate
Take care,
Beth Kell
Good as can be
Although the building is out of order due to unforeseen circumstances, refreshments and toilets are easily available and Emma made me feel welcome for being in a portcabin
November 13, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for your taking the time to leave your 5* review!
It sounds like there were some challenges with the main building being out of order, but i am pleased to see you appreciated the refreshments and Emma provided you with a warm welcome to ensure your visit was a pleasant one.
Thank you for choosing Northgate as your vehicle provider, we look forward to welcoming you back in the future.
Take Care,
Beth Kell
Excellent service and staff, Emma, Elisha Irene & Jules credit to the firm👍
Excellent service and staff
October 29, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for your lovely review, Ian!
We are delighted to hear that you experienced helpful, and reliable services from our fantastic team at Blaydon, in particular Emma, Elisha, Irene and Jules.
Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Never a bad experience
Never a bad experience, they try to get the job done as quick as possible, vans always come back in great condition from MoTs, Services etc... reception are as friendly as it gets
October 25, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for your kind words, Jordan! It sounds like you had a really positive experience at our Blaydon branch which is fantastic to hear. This is exactly the kind of service that Northgate strive to deliver and I am sure our Blaydon team will be thrilled to see your comments!
Thank you for choosing Northgate
Take care,
Emma
Amanda is a breath of fresh air .
Amanda is a breath of fresh air .. I’m here all the time and she’s is so helpful .
August 28, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for your 5* review Karen.
Amanda certainly is a credit to the Team at Blaydon. Your comments are appreciated and it is pleasing to hear you have found the service provided to be efficient and helpful.
Take care,
Laura
Amanda on reception was really friendly…
Amanda on reception was really friendly and helpful even though she was super busy
August 24, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for your lovely review Emma. It is lovely to hear that although being very busy, Amanda was still delivering the 5* service in which we aim to deliver.
Take care,
Laura
Amanda &Jules very helpful on front…
Amanda &Jules very helpful on front desk,when collecting my vehicle. It was on time
August 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for your lovely review, Robert!
We are delighted to hear that you experienced helpful, and reliable services from Amanda and Jules at Blaydon.
Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for your lovely review, Jake!
We are delighted to hear that you experienced helpful, and reliable services from Amanda at our Blaydon branch.
Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience.
We look forward to working with you long into the future.
Take Care,
Beth Kell
Jules was brilliant and very helpful
August 22, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for your kind words, Jules!
We're thrilled to hear that you had such a positive experience at our Northgate branch.
Jules and the rest of our team strive to provide exceptional service to all our customers, and your feedback truly validates our efforts.
We look forward to welcoming you back soon!
Take care,
Beth Kell
I called into the Blaydon Branch and…
I called into the Blaydon Branch and was greeted by Amanda who was very help and got every thing sorted in quick time.
August 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for your lovely review!
We are delighted to hear that you had an excellent experience with our team in Blaydon.
Your feedback means a lot to us, and we truly appreciate your support.
If you need any further assistance or have any questions in the future, please don't hesitate to get in touch.
Take Care,
Beth Kell
Receptionist was very helpful
Emma Fleck was very helpful on the front desk. She got my problem sorted quickly. Was in and out with a replacement in no time. Thank you
August 3, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for taking the time to leave us feedback, Shaun. It is pleasing to hear your problem was rectified in a timely manner.
Take care,
Laura
Jules is very polite and helpful
Jules is very polite and helpful, seamless handover on vehicles very efficient
July 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Hi Ryan, thank you so much for your 5 star review!
We are so delighted to hear that Jules provided excellent customer service, we always aim to provide 5 star service to our customers. I can assure you the team at Blaydon will be thrilled to hear about your response.
We look forward to working with you long into the future.
Take care,
Imogen
helpful staff especially Amanda
July 17, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thanks so much for taking the time to leave our Blaydon team a review, Davina!
I am pleased to hear that you were happy with the service you received.
Is there anything we could have done better to make this an all round 5* service?
Your feedback is always welcome at customer.services@northgate.co.uk.
We look forward to working with you long into the future.
Take care,
Beth Kell
Receptionist very helpfull…
Emma on the front desk was very pleasant and very helpfull.
July 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for taking the time to share your positive experience with us, Jonathan.
We appreciate your kind words about Emma.
We take pride in our team's dedication to excellent service, and it's wonderful to see that reflected in your feedback. The staff at the Blaydon branch will be thrilled to see your glowing review.
Take care,
Beth Kell
Emma was amazing she will do anything…
Emma was amazing she will do anything to help you and very quick at geting you seen thanks Emma
June 11, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for your fantastic review, David!
We're thrilled to hear that Emma provided amazing service and was quick to assist you. She is truly dedicated to helping our customers, and your kind words will mean a lot to her.
Take care,
Laura Griffiths
Emma was absolutely amazing couldn't do…
Emma was absolutely amazing couldn't do enough for you
May 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for your wonderful review, Matthew. It is fantastic to see you had such a positive experience at our Blaydon branch. I am certain that Emma and the rest of the team will be elated with your feedback.
Thank you for choosing Northgate!
Take Care,
Beth Kell
Brought my van in for some issues
Brought my van in for some issues
Excellent customer service from Jen
She is awesome!
April 22, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Hi Philippa, thank you so much for your 5 star review!
It is very pleasing to hear that Jen has provided you with excellent service, its always a pleasure to deliver 5 star service to our customers. I can assure you Jen and the team at Blaydon will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take care,
Imogen
Emma
I dealt with emma , very professional very kind, excellent customer service
March 22, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for taking the time to share your experience! We're delighted to hear that you had such a positive interaction with Emma. Providing professional, kind, and excellent customer service is what we strive for, and we're thrilled that Emma exceeded your expectations.
Take care,
Laura
Quick helpful service at desk
Quick helpful service at desk, Russell was extremely helpful and organised and a lady called Amanda was very chatty and pleasant
Great service all round
March 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for taking the time to leave such a positive review, Amanda.
Putting our customers first is what we do, and I am over the moon that our Blaydon branch have demonstrated our ethos. I am certain that Russell, Amanda and the team will all be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Blaydon On Top
Emma and Russell were great.. kept updated on vehicle progress. Good vibes and courtesy towards customers. Not forgetting charging my phone as I had a long wait. Top service from blaydon. 👍🏻 from smartfix logistics
February 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for taking the time to leave your positive feedback, Craig.
Providing a 5* service to our customers is what we aim to do and Its wonderful to hear this has been demonstrated by Emma and Russell from the Blydon branch.
I am sure they will be delighted to see your comments.
If there is anything else I can help with, please do not hesitate to contact us and we would be happy to help.
Thank you for choosing Northgate!
Take Care,
Beth Kell
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