Had a van on hire which developed an issue. After calling the branch I was quickly given an appointment the next morning and provided an equivalent vehicle too which was great as I had work to complet... See more
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Massive thanks to Andy for helping us with our van, it made moving house much easier having a quick turnaround to get on with the job
Company replied
Huge shout out to the staff at Northgate Blaydon! Hired a car from there - Jules and Irene handled the booking and handover extremely pleasantly and efficiently, and even the Manager (Bobby) made... See more
Company replied
Northgate might be a national company, but the service feels genuinely local and personal. Huge thanks to Bobby and his team, who went out of their way and drove halfway down the country to get... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Chainbridge Road, NE21 5ST, Blaydon, Tyne and Wear, United Kingdom
- 0191 499 0611
4.9
Excellent
80 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Jen was extremely helpful.
Jen was extremely helpful in booking in the vehicle with a fault and especially helpful in organising a loan vehicle while the fault is being repaired. Thank you Jen.
August 15, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
You're welcome, Jon! I'm glad to hear that Jen was able to assist you with booking in the vehicle with a fault and arranging a loan vehicle during the repair. It sounds like Jen provided excellent customer service, making sure you had a smooth experience despite the inconvenience of the vehicle issue. If you have any more needs or questions in the future, don't hesitate to reach out. Safe travels!
Laura Griffiths
Great customer service.
Went in when my van broke down and Jen was really helpful. She did everything she could to help when my van broke down. Couldn't be happier with the customer service.
July 20, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for taking the time to leave such a positive review, Carl.
While it is always a nightmare when a vehicle breaks down, Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure Jen will be so delighted to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Jen was excellent!
My van went in for a new key to be programmed. The whole process was very well organised with email appointments and reminders. A replacement van was provided and dispatched by Jen who was both pleasant and professional in dealing with the dispatch and return of my van. A very pleasant experience.
July 10, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for taking the time to leave such an excellent review, Mr. Bell.
While it can certainly feel like a nightmare when a vehicle needs to come in for any issue, Northgate will always be here to assist you and ensure that we get you back on the road as soon as possible with a minimum of fuss. I am happy that Jen has demonstrated this ethos, and I am sure in turn that Jen will be absolutely thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
What my van into Northgate through…
Took my van into Northgate for placement breaks was told there would be a replacement van for me however there was not one available and now I have to sort out my own way home. As they are to busy. Why tell people there would be a van available and have them turn up only to sort out of arrangements
June 6, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Hello, we fully appreciate your disappointment and frustrations you have experienced with the service provided on this occasion.
I would really like the opportunity to look into this matter further for you and aim to make this a more positive experienced. It is never our intentions to leave a customer feeling this way.
If possible, please contact us on customer.services@northgate.co.uk or 03330 431095 Option:4 Option :2.
I hope to hear from you soon.
Take care,
Laura Griffiths
A pleasure!
Turned up un announced to get a noise on my brakes checked over and was dealt with by Amanda at the Blaydon branch. What a lovely woman, very friendly and helpful and made my wait bearable
June 2, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Kristoffer, it is so lovely to hear of the great impact Amanda is having on our customer, as she is getting so much well deserved positive feedback! We appreciate that it can be tedious waiting around for repairs to be complete, so I am pleased to hear that Amanda made this experience that bit more bearable.
Take care,
Laura Griffiths
Been to northgate at Blaydon a few…
Been to northgate at Blaydon a few times due to my van, I have dealt with Jen a couple of times, she is very helpful and outgoing. She went out of her way for me each time.
May 31, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you Daniel, It is great to hear that Jen has provided the kind of service that our customers remember and want to share with us. We really do appreciate you taking the time to leave your feedback for our Blaydon team, I am sure they will be thrilled.
Take care,
Laura
Amanda was really helpful and…
Amanda was really helpful and professional- sorted my issue out promptly.
May 24, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for taking the time to leave such a positive review.
Putting our customers first is the very heart of what we do, and I am pleased that Amanda has demonstrated this and I am sure that she and the rest of the team at Blaydon will be happy at seeing your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Excellent customer service
After a nightmare few days of vans breaking down, Northgate stepped in and supplied us with our requirements. Jen at the blaydon depot kept us informed on a regular basis, explaining everything thoroughly. Jen was very welcoming and just made the process so smooth. From explaining who to contact in the event of a breakdown, puncture , cracked windscreen etc, we left feeling assured that Northgate will look after us.
Well done to Jen for providing outstanding customer service.
May 25, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for taking the time to leave such an outstanding review, Ash.
While it is always a nightmare when a vehicle breaks down, Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure Jen will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Good customer service
May 24, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for taking the time to leave your positive review, Stefan.
We always aim to put our customers first and provide the best customer service possible. I am elated that the team at Blaydon are providing this and I am sure that they will all be happy to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Amanda best member of staff I have ever…
Amanda best member of staff I have ever felt with at Blydon always helpful looks after me and my drivers, any issues always turn to her for help and once again member staff that excels from her job role
May 22, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for taking the time to leave such a terrific review, Stephen.
Putting our customers first is the very heart of what we do, and I am thrilled that Amanda has demonstrated this. I am sure that Amanda and the rest of the team at Blaydon will be overjoyed at seeing your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Horrible customer service
Horrible customer service. No replacement vehicle, bad vehicle servicing.
January 31, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for taking the time to leave your feedback, Mark. I understand your frustrations at the lack of vehicles but unfortunately with the extreme demands of vehicle availability on our fleet, due to the global shortage, we are stretched to the limit in providing replacement vehicles to our customers.
I would still welcome the chance to look into your concerns for you, but with the information supplied I am unable to find any details for your hire. I would ask that you please get in touch so I can investigate.
Customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2
I really look forward to working with you to bring this to a resolve.
Thanks
Simon Cort
I have been waiting for more than 3…
I have been waiting for more than 3 hours
January 26, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
I’m really sorry to see your comments, Taz, but appreciate that you have taken the time to leave your feedback.
I would welcome the chance to look into your concerns, but I am unable to locate your account with the information supplied. I would ask that you please get in touch with us so we can investigate.
Customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2
I really look forward to working with you to bring this to a resolve.
Thanks
Simon Cort
Awful experience with the Blaydon…
Awful experience with the Blaydon branch. I would of been a life long client with Northgate but the customer service level there is 1 out of 10. (1 is being kind). So pleased my van lease is over after a catalogue of internal mistakes. I don't have the energy to list them. On the plus side the speed at which they issue you with an invoice is exceptional. There are much better companies out there that actually want your business. Makes me exceptionally grateful for the team I have in my own business.
October 18, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
I am very sorry to hear that you feel the service level you have received has been less than satisfactory Paul.
Here at Northgate we pride ourselves on delivering a professional and courteous service at all times and take it very seriously when we do not meet the expectations of one of our customers or indeed our own.
I would very much like the opportunity to investigate the issues you have experienced and would ask you to contact me at customer.services@northgate.co.uk.
I look forward to hearing from you.
Kind Regards
Mike Parker
* Hello Paul, after further review I can see that a member of our team resolved an invoice query this morning that had been brought to our attention. Unfortunately your experience with our Blaydon branch was not mentioned, therefore we were unable to investigate this for you. We would very much like the opportunity to do so and ask that you contact us at your earliest convenience.
Thank you
Mike Parker
2nd day been to blaydon to collect a…
2nd day been to blaydon to collect a van. No van . Stranded at blaydon having to walk home to jarrow as staff told me its not there problem.
Andy account is pure power and gas ltd
July 13, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Good morning Craig,
We are really sorry to hear of the difficulties you have experienced with our Blaydon branch. This is not the service we aim to deliver to our customers. We would really like the opportunity to investigate this for you. Unfortunately I am unable to trace your account so ask that you please give us a call or email. You can reach us in Customer Services on 03330 431095 option 4, option 2 or customer.services@northgatevehiclehire.co.uk. We look forward to hearing from you.
Kind Regards
Mike Parker
Great service
Great service. Fast and efficient at pick up and drop off. Can highly recommend.
May 30, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thanks for letting us know, James! Our Blaydon Team are one of a kind for sure. Your feedback is appreciated, take care!
Laura Griffiths
Had my vehicle in for a service at the…
Had my vehicle in for a service at the Blaydon branch,completed within two hours.Many thanks to Andy & all the staff for their excellent work!
May 11, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Brilliant news, Mark!
It is pleasing to hear that our Blaydon Team have been able to get your vehicle maintenance completely swiftly and get you back on the road.
Take care!
Laura Griffiths
Contract Hire
From the first contact through to delivery, the service was superb.
Karl Lambton provided me with confidence and was available throughout to ensure all aspects of my needs were met.
February 11, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Karl is brilliant at what he does and I love to hear him get the recognition he deserves! Thanks for taking the time to let us know Steve.
First class service
Jack Blackett provided a top class service, efficient, informative and excellent from start to finish. From time of first enquiry, Jack dealt with the whole process and we had our hire vehicle on our premises as promised with no delay. Can’t recommend highly enough. Much appreciated!
November 5, 2021
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for providing us with such fantastic feedback, Donna!
I am sure that Jack will be thrilled to hear of another very happy customer. This is the service in which we aim to deliver across the business as a whole, so it is really pleasing to hear that this is exactly what we are doing. Thank you for choosing Northgate as your fleet provider!
We look forward to working with you long into the future.
Take care!
Laura Griffiths
Customer Services
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