The guys at Brent Cross are always great and always go the extra mile to help. Adam, Des and 1 other guy who sits next to them at reception forgot his name but can’t forget to mention him also. This t... See more
Company replied
Location
Switch location5 Aquarius Business Park, Staples Corner Priestly Way, NW2 7AN London, Greater London, GB
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Having had a vehicle breakdown and recovery late in the day, the team at Northgate Brent Cross, Anil , Claire, Adam, Ricky, Ben and a special shout to Desmond, went above and beyond when they ha... See more
Company replied
Great people very friendly and professional and go the extra mile Especially Claire
Company replied
I would like to express my satisfaction with the service at Northgate Brent Cross. The workshop controller Eric welcomed me and dealt with my request to very high standards. I am pleased with the serv... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
5 Aquarius Business Park, Staples Corner Priestly Way, NW2 7AN, London, Greater London, United Kingdom
- 020 3489 0299
4.6
Excellent
84 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff on my visit on 29th…
Very helpful staff on my visit on 29th October 2025 with my work van. Very professional team fixed my van onsite as quick as they possibly could. Recommend!
October 29, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hi Yannis, thank you for taking the time to leave such a great review!
We’re really pleased to hear our team were so helpful and got your work van back on the road quickly. Your recommendation means a lot to us, and we’ll be sure to share your kind words with everyone involved.
We appreciate your feedback and look forward to assisting you again in the future!
Take care,
Imogen
Great service
Great service, and Ben has been so helpful for all to do with the vehicles on hire to Royal Mail Willesden and Cricklewood.
October 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hi Mamadu, thank you so much for your wonderful review!
We’re delighted to hear you’ve had such a positive experience with our service. Ben will be especially pleased to know his support with the Royal Mail Willesden and Cricklewood vehicles has made a real difference.
We really appreciate you taking the time to share your feedback and look forward to continuing to work with you!
Take care,
Imogen
Dees
Great customer service from dees and his team in Brent Cross office
September 16, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hi Mahad, thanks so much for the great review!
We're really pleased to hear you had a positive experience with Dees and the team at our Brent Cross office. They always aim to go the extra mile, and it's great to know their efforts made a difference.
We appreciate you taking the time to share your feedback and hope to welcome you back again soon!
Take care,
Imogen
Heard the manager speaking to the staff…
Heard the manager speaking to the staff he was so polite and understanding
Reflects on the staff as they are so helpful
Definitely be back 👍
September 5, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hi Daniel, thank you for your lovely feedback!
We’re so glad to hear that our manager’s approach reflects the helpfulness of our entire team. It means a lot to us that you felt welcomed and supported.
We can’t wait to welcome you back soon! 👍
Take care,
Imogen
Great experience being at Brent Cross…
Great experience being at Brent Cross today, my van was in for a service and a fault which they turned around within 90mins! Thank you Eric from workshop and Ben for the great service
August 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hi Dwayne, thank you for the great feedback!
We're so glad to hear you had a positive experience at Brent Cross and that your van was sorted so quickly. We'll make sure Eric and Ben hear your kind words—they’ll be thrilled to know they made a difference.
Always here if you need us again!
Imogen
Friendly staff and great service
Friendly staff and great service. Dave and Ben
August 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hi there, thank you so much for your kind words!
We’re thrilled to hear you had a great experience with our team. Friendly service is what we strive for, and it’s wonderful to know we hit the mark.
We look forward to welcoming you back soon!
Take care,
Imogen
The branch were great at securing a…
The branch were great at securing a courtesy vehicle for me at short notice. It wasn’t like for like, but the fact they tried speaks volumes.
July 16, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hi Zaf, thanks so much for your feedback!
We’re glad we could help secure a courtesy vehicle for you on short notice. While it wasn’t a perfect match, we’re happy to hear our effort made a difference. Your understanding means a lot to us!
If there’s anything else we can assist with, just let us know.
Take care,
Imogen
Brent Cross
we have been a customer of Northgate for approx 10 years and i have never in all that time been spoken to with the very bad attitude the lady had on the phone with me basically telling me she didn't care either about the situation, I obviously was not impressed and told her we were the customer and she should not be saying that, i asked to speak to the manager who did called me back. I a very surprised that a customer facing lady could have such a bad attitude
July 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hi Sharon, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience.
We greatly value your loyalty over the past 10 years, and it’s disappointing to learn that you felt let down by the attitude you encountered on the phone.
Please know this is not the standard of service we aim to provide, and we appreciate you bringing this to our attention. We’re glad the manager was able to get back to you, and we will be addressing this matter internally to ensure it doesn’t happen again.
If there’s anything further we can do to assist please contact my team at customer.services@northgate.co.uk. Your satisfaction is important to us.
Take care,
Imogen
My van had to be recovered from… Borehamwood
My van had to be recovered from Borehamwood and I called ahead and spoke to Adam. Between him and me they both went above and beyond to get me a hire van sorted at short notice.
Very professional and extremely helpful without them and a hire van it would have caused me to get behind on my work.
Thanks Adam and moe and all at brent cross!!
June 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you so much for taking the time to leave such a wonderful review, Ben.
Putting our customers first is at the heart of what we do, and I’m delighted to hear that the team at our Brent Cross branch has demonstrated this so well. I’m sure they will be thrilled to read your kind words.
If there’s anything else we can assist you with, please don’t hesitate to get in touch — we’re always happy to help.
Thank you again for choosing Northgate.
Take care,
Emma
I could not believe how quick I was…
I could not believe how quick I was back on the road. Saved me losing a day's money. Great service and great team down at Brent Cross. Big up Mo for working harder to get me on road quickly. Plus the guys in the office made my uncomfortable situation very comfortable. Could have asked for more
May 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hi Paul, thank you so much for your fantastic feedback!
We’re thrilled to hear that Mo and the Brent Cross team were able to get you back on the road quickly and made your experience comfortable during a tough time. We’ll be sure to pass on your kind words to everyone involved. It means a lot to us that we could make a difference for you.
Looking forward to helping you again whenever you need us!
Take care,
Imogen
Excellent customer service from the…
Excellent customer service from the Brent Cross Northgate Team, very friendly and helpful
May 16, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hi Eugene, thank you for the fantastic feedback!
We're so pleased to hear you had a great experience with our Brent Cross team — they’ll be delighted to know their friendly and helpful service made a difference.
We really appreciate you taking the time to leave a review, and we look forward to seeing you again in the future!
Take care,
Imogen
These guys here at Brent Cross 5 star…
These guys here at Brent Cross 5 star service always very helpful 5 star service if there are any problems they are always ready to help great guys as always thanks guy Shane Williams
May 15, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hi Shane, thank you so much, Shane!
We're thrilled to hear you had a 5-star experience at our Brent Cross location. It's always a pleasure to know that our team is providing the help and support you need.
We truly appreciate your kind words and look forward to continuing to deliver great service whenever you need us.
Thanks again! 😊
Imogen
Amazing service
Amazing service, fabulous people Ben was amazing and I’ll definitely recommend this branch
May 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hi Ali, thank you for your fantastic feedback!
We’re so glad to hear you had an amazing experience and that Ben made such a positive impact. We truly appreciate your recommendation and look forward to welcoming you back to our branch anytime.
Your kind words mean a lot to us!
Take care,
Imogen
Great customer service provided
Great customer service provided. Helped me with a courtesy vehicle quickly to go about my day. Thank you for the efficient service!
April 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you for your lovely feedback!
We’re so pleased to hear you were happy with the service and that we could get you back on the road quickly with a courtesy vehicle.
Your kind words mean a lot to the team, and we’re always here to help whenever you need us!
Take Care,
Beth
Quick and effective and efficient.
Quick and effective and efficient
Des at the Brent Cross branch was very efficient and helpful
March 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you for your kind words!
We're delighted to hear that you had a quick, effective, and efficient experience at our Brent Cross branch.
Des will be pleased to know that his helpful service made a positive impact.
We appreciate your support and look forward to assisting you again in the future.
Thank you for choosing Northgate.
Take Care,
Beth
Great service
I came to Brent Cross to get my headlight and brake light bulbs changed and the team did it quickly and staff were very friendly and helpful as always.
February 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you for your feedback, Samuel!
We're so happy to hear that the team at Brent Cross provided a quick and friendly service while changing your bulbs.
We appreciate your support and the positive comment you have left.
Thank you for choosing Northgate.
Take Care,
Beth
Service and quality was absolutely…
Service and quality was absolutely first class
January 24, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you for your fantastic feedback, Michael!
We’re delighted to hear that the service and quality you received were first class.
Your satisfaction is our top priority, and we look forward to assisting you again in the future.
Take Care,
Beth
Poor Customer Service
Took a van in for repairs and waited for hours was given a replacement which was filthy
November 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hi Paul, thank you for taking the time to bring this matter to our attention. We’re truly sorry to hear about the issues you've encountered at one of our depots. We take your feedback seriously, and we want to investigate this further to resolve it for you.
To help us look into this, could you please email customer.services@northgate.co.uk with the registration of your vehicle? We will ensure that this is logged as a formal complaint and investigate the matter promptly.
Once again, we sincerely apologise for the issues you’ve raised, and we hope to turn this experience around and provide a more positive outcome for you.
Take care,
Emma
Adam, des, syed
Adam, syed, des worked together to get me back on the road. Through a few complications we managed to get me on the road, back in time for dinner.
Thanks guys! I really appreciate tbe hardwork done today!
December 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you for your kind words, Dennis!
We’re so glad Adam, Syed, and Des could work together to get you back on the road, even through a few complications.
It’s also great to hear you made it back in time for dinner!
Your appreciation means a lot to the team and i am sure they will be delighted with your comments.
Thank you for choosing Northgate.
Take Care,
Beth
Great customer experience
Adam, Ben and Mo were really helpful in finding a suitable vehicle and arranging for it to be collected on a Saturday morning. Great customer experience
November 30, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you for taking the time to share your positive review.
At Northgate, we take pride in our team's dedication to to provide excellent service, and it's wonderful to see that reflected in your feedback.
I am sure Adam, Ben and Mo will be really happy with your comments.
Thank you for choosing Northgate, we look forward to welcoming you back in the future.
Take care,
Beth Kell
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