The guys at Brent Cross are always great and always go the extra mile to help. Adam, Des and 1 other guy who sits next to them at reception forgot his name but can’t forget to mention him also. This t... See more
Company replied
Location
Switch location5 Aquarius Business Park, Staples Corner Priestly Way, NW2 7AN London, Greater London, GB
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See what reviewers are saying
Having had a vehicle breakdown and recovery late in the day, the team at Northgate Brent Cross, Anil , Claire, Adam, Ricky, Ben and a special shout to Desmond, went above and beyond when they ha... See more
Company replied
Great people very friendly and professional and go the extra mile Especially Claire
Company replied
I would like to express my satisfaction with the service at Northgate Brent Cross. The workshop controller Eric welcomed me and dealt with my request to very high standards. I am pleased with the serv... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
5 Aquarius Business Park, Staples Corner Priestly Way, NW2 7AN, London, Greater London, United Kingdom
- 020 3489 0299
4.6
Excellent
84 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Northgate Vehicle Hire - Brent Cross
Thank you for taking the time to leave 5* review Alper!
We really appreciate you leaving us a positive review about the service you received during your visit.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Good morning,
Good morning,
I would like to say how excellent is the service which I received from the staff in Brent Cross.Erick and Adam were there, they were very kind and helpful, kept me updated all the time.
My vehicle was serviced very quick and efficient.
Great customer service
Thank you
November 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you so much for your kind words and wonderful feedback about the team at Brent Cross!
Erick and Adam will be thrilled to hear that their efforts made such a positive impact. We're glad to know they kept you updated and ensured your vehicle was serviced quickly and efficiently.✨
Providing excellent customer service is our top priority, and it’s great to hear we delivered that for you.
Thank you again for taking the time to share your experience, and we look forward to assisting you in the future!
Take Care,
Beth Kell
Great service provided!
Brent Cross team was extremely helpful with the service they provided. My van was unfortunately had to stay on site but the process for a replacement vehicle was quick and smooth. Thanks again!
October 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
It is pleasing to hear that the service you have had on this occasion has been a pleasant one, despite your vehicle being off road. Thank you for sharing your experience with us.
Take care,
Laura
Amazing and helpfull team
Amazing and helpfull team. Adam,Leona and Ben so helpful. Thansk you !!
October 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you for your 5* feedback, Joel. We are pleased to hear you have had great service from our team at Brent Cross.
Take care,
Laura
Great customer service
Great customer service.
Very friendly and supportive staff.
October 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hello Parth, thank you so much for your 5 star review!
We are so pleased to hear the team at Brent Cross were able to provide amazing customer service, which is what we take pride in the most here at Northgate.
I am sure the staff at the branch will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take Care,
Beth Kell
Adam was a great point of contact..and…
Adam was a great point of contact..and helped out with our needs.thanks Adam
October 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you so much for your kind words, Lee!
We're thrilled to hear that you had such a positive experience at our Northgate branch at Brent Cross.
Adam and the rest of our team strive to provide exceptional service to all our customers, and your feedback truly validates our efforts.
We look forward to welcoming you back soon!
Take care,
Beth Kell
Receptionist is kind and friendly.
June 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hello Bernard, thank you so much for your 5 star review!
It is pleasing to hear that our Brent Cross depot have provided you with excellent service, in particular the receptionist.
It is wonderful to know you have been provided with 5 star service in which we aim to deliver.
Thank you for choosing Northgate.
Take care,
Beth Kell
Great Service
I was due to collect 4 vans on the Tuesday morning to be told by the depot the systems down and there's nothing we can do. Unfortunately this is where big companies fall down, no concept of the small persons business. My work doesn't stop just because their system doesn't work, with no manual back up. These vans were for new work, work where I had to prove I could give a good service. Luckily for me, I'd dealt with Linda Deanes for a previous issue, I emailed her and asked if she could call, she did, and she call me multiple times, with regular updates. long story short, I was able to collect 3 of the 4 vans and this was only because the depot hadn't collected the 4th, so wasn't on site. I can't thank Linda enough, such brilliant service, Northgate, you need more Linda's. All ended well, customer still happy and the work is still mine. I'd also like to say Sanaz at the depot was very helpful and went out of her way to resolve this issue.
May 7, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hi Stuart, I'm truly sorry to hear about the inconvenience you experienced with the systems being down when you were scheduled to collect the vans. It's frustrating when technology hampers business operations, especially when you have commitments to fulfill. However, I'm relieved to hear that Linda Deanes stepped in to assist you promptly and effectively. It's individuals like her who truly make a difference in ensuring customer satisfaction and resolving issues efficiently.
Thank you for sharing your experience, and I'm glad everything worked out in the end.
Take care,
Laura
Keanu
Keanu - excellent driver , polite punctual , all round good guy when dropping off a vehicle for diagnostics at our advance Vauxhall dealership
May 3, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hi Jordan, thank you so much 5 star review!
Its very pleasing to hear that Keanu delivered excellent customer service which is what we take pride in the most. I can assure you Keanu and the team at Brent Cross will be thrilled to hear your positive feedback!
We look forward to working with you long into the future.
Take care,
Imogen
Amazing customer service!!!
Keanu came to collet the the van. Provided excellent information to get the vehicle recovered and collected. Brilliant individual.
April 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hi Michael, thank you so much 5 star review!
Its very pleasing to hear that Keanu delivered excellent customer service which is what we take pride in the most. I can assure you Keanu and the team at Brent Cross will be thrilled to hear your positive feedback!
We look forward to working with you long into the future.
Take care,
Imogen
Great service delivery thank you Tim…
Great service delivery thank you Tim and your Team.
April 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hi Humphrey, thank you so much for your 5 star review!
We aim to provide the best service to our customers, so we are pleased to hear that this was delivered. I can assure you Tim and the team at our Scunthorpe depot will be thrilled to hear about your feedback.
If you require any further assistance, please do not hesitate to contact us.
Take care,
Imogen
Paulina and sanaz was lovely they…
Paulina and sanaz was lovely they looked after me while I was at northgate Brent Cross they weren't able to solve the issue with my van so they gave me a loan
April 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hi Rory, thank you for your 5 star review!
We are so pleased to hear that Paulina and Sanaz were able to provide you amazing customer service, which is what all of us here at Northgate take pride in the most. The team at Brent Cross will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take care,
Imogen
Good service
Sanaz was great to deal with, very prompt and attentive regarding our vehicle deliveries
April 22, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hi Allen, thank you so much for your 5 star review!
Its very pleasing to hear that you had a positive experience at our Brent Cross depot, here at Northgate we take pride in delivering excellent customer service. The team at Brent Cross will be thrilled to hear about your feedback!
We look forward to working with you long into the future.
Take care,
Imogen
Keanu is very professional and a…
Keanu is very professional and a valuable member of the northgate team
April 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you so much for taking the time to leave such an excellent review, Vivek.
It is wonderful to see that your experience with Northgate has been such a positive one and you have been provided with a 5* service.
I am sure Keanu and the team will be over the moon to see your lovely comments.
If there is anything else we can help with, please don’t hesitate to get in touch and we will be more than happy to help.
Take Care,
Beth Kell
Sanaz was very helpful friendly and…
Sanaz was very helpful friendly and attentive making clear communication also offering me hot or cold beverage.positive attitude as well
April 11, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you so much for taking the time to leave a 5-star review and such great feedback for Sanaz.
Putting our customers first is what Northgate do, and it is a pleasure to see that Sanaz has demonstrated our ethos. I am sure that she and the rest of the team at Brent Cross will be thrilled by your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Thanks to sanaz
I've came to NorthGate vehicle hire and i would like to appreciate to sanaz who really helped very well manny thanks to her .
April 11, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you so much for taking the time to leave such kind words for Sanaz, Mohamed.
It is a pleasure to see what a positive experience you've had with Sanaz and our Brent Cross branch and I am sure that the team there will be delighted by your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Keanu attended our premises to collect…
Keanu attended our premises to collect a vehicle even tho the vehicle wasn’t present he was really helpful with gaining further information to get more information for the vehicle.
April 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Jiahao, thank you so much for taking the time to leave this review, we really appreciate it! We're delighted to hear that Keanu was helpful in assisting you. Providing excellent customer service and going the extra mile for our customers is always our priority.
We look forward to working along side your business.
Take care,
Laura
Sanaz updated me with the progress of…
Sanaz updated me with the progress of my van and she even helped me with my phone to find my work app
April 9, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you for sharing your experience, Brooke. We're thrilled to hear that Sanaz provided you with excellent service by keeping you updated on the progress of your van and going above and beyond to assist you with your phone. Providing helpful and attentive service is always our goal, and we're glad to hear that Sanaz made your experience with us a positive one.
Take care,
Laura
Friendly and professional help from…
Friendly and professional help from Paulinas and Sanaz best of all they both kept me informed of progress while i waited.
April 9, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you so much for taking the time to leave such great feedback for Paulinas and Sanaz, Ian.
Putting our customers first is what we do, and I am delighted that they have demonstrated our ethos.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Keane was brilliant upon arrival really impressed with his communication and really helpful. Credit to company!!!!
Keane was brilliant upon arrival really informative in regards to giving details of bl
April 8, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
We greatly appreciate your feedback and are thrilled to hear that Keane provided you with such a positive experience. It's fantastic to know that his communication and assistance were impressive, this is the service in which we strive to deliver.
Take care,
Laura
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