The guys at Brent Cross are always great and always go the extra mile to help. Adam, Des and 1 other guy who sits next to them at reception forgot his name but can’t forget to mention him also. This t... See more
Company replied
Location
Switch location5 Aquarius Business Park, Staples Corner Priestly Way, NW2 7AN London, Greater London, GB
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See what reviewers are saying
Having had a vehicle breakdown and recovery late in the day, the team at Northgate Brent Cross, Anil , Claire, Adam, Ricky, Ben and a special shout to Desmond, went above and beyond when they ha... See more
Company replied
Great people very friendly and professional and go the extra mile Especially Claire
Company replied
I would like to express my satisfaction with the service at Northgate Brent Cross. The workshop controller Eric welcomed me and dealt with my request to very high standards. I am pleased with the serv... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
5 Aquarius Business Park, Staples Corner Priestly Way, NW2 7AN, London, Greater London, United Kingdom
- 020 3489 0299
4.6
Excellent
84 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I went to return my loan van and…
I went to return my loan van and collect my van that went in for a repair. I was extremely pleased with the service provided by Paulina, as she made it a smooth & simple exchange and happy that my van was repaired within such a short space of time.
April 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Osman, It's fantastic to hear that you've had such fantastic customer service from Paulina at Northgate!
Her friendly and professional service, undoubtedly contribute to a great customer experience and its wonderful to hear that you were back on the road in such a short amount of time!
We look forward to working with you long into the future.
Thank you for choosing Northgate!
Take Care,
Beth Kell
I was greeted by Sanaz and keanu this…
I was greeted by Sanaz and keanu this morning and was given brilliant customer service and I greatly appreciate the service.
April 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you for your kind feedback, I'm delighted to hear that you you had such a positive experience with Sanaz and Keanu at the Brent Cross branch.
It sounds like the team provided exceptional customer service and its great to hear you were provided with the 5* service in which we aim to offer.
We really appreciate your comments and if there is anything else we can help with please feel free to contact us at any time.
Take Care,
Beth Kell
Keanu came to deliver a van and showed…
Keanu came to deliver a van and showed great presentation and beautiful articulation with brilliant customer service. Credit to company
April 2, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you very much for your kind feedback!
We're thrilled to hear that Keanu provided you with exceptional service during the vehicle delivery. At Northgate, we strive to deliver not only quality but also outstanding customer experiences. We appreciate your business and look forward to working with you again.
Take care,
Laura
Good customer service
Good customer service ,
Good vehicle service.
I recommend SANARZ to be nominated for branch manager.
Keep up the good work.
Thanks.
March 28, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you very much for your kind words, Orion. We're thrilled to hear that you've had a positive experience with both our customer service and vehicle service. We're committed to maintaining high standards and providing excellent service to all our customers. Thank you for recognising our efforts, and we look forward to working with you again in the future.
Take care,
Laura
Brilliant service
Brilliant service , really good to see that Northgate are coming back with good levels of service with Anil on board
March 27, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you for your feedback, Kyle! We're delighted to hear that you've had a positive experience with our service. We're committed to continuously improving and providing the best possible service to our customers. Your support means a lot to us, and we look forward to serving you even better in the future. If you ever need assistance or have any further feedback, please feel free to reach out.
Take care,
Laura
Keanu Williams regularly drops vehicles…
Keanu Williams regularly drops vehicles to us. He has always provided a great service - would be happy to have Keanu deliver all us hires.
March 27, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you for your feedback! We're thrilled to hear that Keanu consistently delivers excellent service when dropping off vehicles to you. Ensuring a seamless and reliable experience for our customers is our top priority, and we're glad to hear that Keanu's service has met your expectations.
If there's anything else we can do to enhance your experience further, please don't hesitate to let us know.
Take care,
Laura
Sanaz at Northgate Brent Cross
Sanaz at Northgate Brent Cross, very kind and helpful person, top standard service. I was greeted and my questions was answered, offered expert advice and exceeded my expectation
-Thank You
March 22, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you so much for leaving such kind words for Sanaz, Zach. Putting our customers first is what we do, and I am delighted to see Sanaz has demonstrated this, and that the team at Brent Cross will be happy to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Reply from Northgate Vehicle Hire - Brent Cross
Thank you for your 5 star review David! We are thrilled to hear that the team at Brent Cross were able to assist you and deliver the service in which we strive to provide.
We look forward to working with you long into the future.
Take care,
Laura
Great customer service
Great customer service, very hepful staff.
Will definately recommend.
March 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you so much for taking the time to leave such a great review, Shaheedul. It is a pleasure to see that your experience with our Brent Cross branch has been such a positive one.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
The staff at Northgate are very helpful
The staff at Northgate are very friendly and efficient. Paulina and Sanaz go the extra mile to accommodate and assist with any vehicle issue's ensure all custome requiremts a accommodated..
Absolute pleasure.
March 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you so much for taking the time to leave such kind words for Paulina and Sanaz, Ringo.
Putting our customers first is what we do, and it is great to see that Paulina and Sanaz have demonstrated our ethos. I am sure that they and the rest of the team will be delighted by your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Very friendly and knowledgeable
Paulina and Sanaz were very friendly and knowledgeable. Sorted out an urgent last minute hire in record time.
March 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you so much for taking the time to leave your feedback, Joe. It is a pleasure to see what a positive experience you've had with our Brent Cross team. I am sure that the team there, especially Paulina and Sanaz, will be delighted with your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Paulina and sanaz best customer service…
Paulina and sanaz best customer service thank you for helping to deal with with my van issues !!!!
March 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Thank you so much for taking the time to leave such kind words for Paulina and Sanaz, Vaidotas. Putting our customers first is what we do, and I am delighted that they have demonstrated our ethos.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great response and customer support and…
Great response and customer support and service...Good staff 👏 Pauline's and Sanaz.
Thanks North gate for great customer service centre Brent Cross. ❤️😘
March 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
We are thrilled to hear that you had such a fantastic experience with Pauline's and Sanaz's exceptional customer support at our Brent Cross Depot. Providing top-notch service is our utmost priority, and it's always rewarding to know when we've succeeded in exceeding our customers' expectations.
Take care,
Laura Griffiths
The welcoming I received form the…
The welcoming I received form the receptionist Sanaz was with such care and was willing to help straight away with out any hesitation
March 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
AJ, thank you so much for your kind words regarding your experience with us! We're thrilled to hear that Sanaz provided you with such a warm welcome and care upon your arrival. Providing excellent customer service is our top priority, and we're delighted that Sanaz was quick to assist you without hesitation.
Take care,
Laura Griffiths
This is the most dishonest hire company…
This is the most dishonest hire company i have ever used. All was plain sailing until we got to the point of 'off hiring' the vehicle and then the additional invoices starting coming in! They tried to invoice us £2500 for excess mileage which was not correct as they'd incompetently recorded the 'off hire' mileage in miles not kilometers and have since sent another invoice for £1300 for supposed damage we have caused to the vehicle. As they have a direct debit in place they literally withdraw the money from your account! Thankfully i was able to cancel my direct debit before they could take the £2500. PLEASE STAY AWAY FROM THIS COMPANY. THEY MAKE THEIR MONEY AT OFF HIRE STAGE. SO DISHONEST!
January 13, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
I’m really sorry to see your comments, L, but appreciate that you have taken the time to leave your feedback.
I would welcome the chance to look into your concerns against both the excess mileage and damage invoices you have received, but I am unable to locate your account with the information supplied. I would ask that you please get in touch with us so we can investigate.
Customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2
I really look forward to working with you to bring this to a resolve.
Thanks
Simon Cort
AVOID AVOID AVOID
AVOID AT ALL COSTS. Have had no end of problems since the vehicles were delivered. As soon as the contact was signed they are hopeless. Brent Cross branch are all very rude, miserable on the phone and the branch manager is the meaning of RUDE who has no understanding of customer service. We had problems with the vehicles from day one, had to wait 4 1/2 hours for roadside assistance. Have had to wait a week for an appointment with a courtesy van and have arrived this morning and no courtesy van is available. The branch manager doesn't want to take any responsibility for the branch errors and I dont know how he has his job.
Once the contract is signed account managers palm you off to other departments who send you round in circles.
Worst business hire company ever, will not be using again. They promise you the world and dont deliver
Having seen all the other complaints its clear my case is not in isolation and it just how they decide to conduct their business.
July 19, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
Hi Christine,
We are really sorry to hear that you feel this way and fully appreciate your frustrations. As per our phone call this morning, a complaint case has been logged in reference to the issues you have had with us. I am doing my best to locate you a replacement vehicle and currently await a response on this.
Once again, we extend our apologies for the inconvenience which may have been caused on this occasion and can only assure you that we are working on a resolution at present.
Kind Regards,
Laura Griffiths
Customer services
“I drove my van NY19 HHO to Northgate…
“I drove my van NY19 HHO to Northgate Brent cross on Friday 10/06 for its MOT and service the following Tuesday 14/06. Having arranged with them to collect it on Saturday 18th June.
Rang Northgate Brent Cross (+44 20 3489 0299) on Thursday 16/06, got through said my vans MOT and service should be done by Friday (17/06) but ring again tomorrow to double check. Rang again on Friday kept being put on hold and then eventually being hung up on after 20 mins. Received a phone call from 01325 467558 Friday afternoon to let me know my van is ready to collect, made them aware that I would be coming to collect on Saturday in the morning.
After travelling from south London I arrived at Northgate at 11am (18/06) and saw my van outside the Northgate premises and in an unrelated parking facility. I waited in the waiting room for 10 mins, then decided to find someone and ask for the keys for my van. They were able to get the keys but said that there was an issue starting it when they were moving it back after rearranging the all the vans so has been out there for a while. When we opened the van the alarm kept going off and was having issues locking, whilst saying ‘energy mode activated’ on the dashboard. I had never experienced this issue before. Asked if there is anything the Northgate workers could do to fix this, they said no as a technician isn’t there, asked if I can have a replacement van they said no because there wasn’t anyone there that could process it and that they were just drivers (?). Confused as this left me with the only option being to come back on Monday 20/06 8am and wait for someone to fix the issue, but the whole reason behind coming on Saturday was so getting the van would not interfere with my work.
After a while, one of the workers relayed that the manager suggested trying to jump start it, this didn’t work. And resulted in no lights turning on and nothing coming up on the dashboard, as well as the electronic locking not working. Even more confused and relatively uncomfortable that the locking is not working properly whilst not even in the Northgate premises. Was told at this point nothing more anyone can do and that my only option was definitely to come back at 8am on Monday”.
The driver then (on my authority) used a UBER to get to his important work in Surrey on Saturday afternoon. This cost us £115. The driver has now to return to the Brent Cross depot this morning to await his van or another vehicle if indeed the depot are able to supply. I am sure that you will understand if we request reimbursement in this instance and in this circumstance.
June 30, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Brent Cross
I am really sorry to hear of your experience Robert and the inconvenience to you and the company. We have located your account from the details in your review and a member of the customer services team is going to get in touch with you today to discuss this and work with you to bring this to a resolve. We will be in touch shortly Robert. Thank you
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