Best experience I’ve had with norhgate so far & been using the business for 6 years. Technician on duty went above & beyond to help get me back on the road. Really friendly & quick turn around.... See more
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See what reviewers are saying
The service customer was very good, time for waiting very short, very good and clean car, I will recommend this site
Company replied
Van was ready and waiting for me at repair garage I took my own damaged van to, in Basingstoke. Collection arranged easily and was collected by David, who was polite and informed me of him taking n... See more
Company replied
5 Stars! We use Northgate as a corporate customer, and they are so far ahead of the other companies we use there is no comparison. Lovely professional staff - David Powell did my handover today, thoro... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit 23 Nelson Way, GU15 3BN, Camberley, Surrey, United Kingdom
- 01276 536397
4.9
Excellent
148 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service.
Great customer service, friendly, polite and very helpful. Served today by David and Tyler.
July 24, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Camberley
Hi Samantha, thank you so much for your kind words!
We're thrilled to hear that David and Tyler provided you with friendly, polite, and helpful service. Our team strives to create a welcoming and supportive experience for every customer, and it's wonderful to know we succeeded during your visit.
We'll be sure to pass along your compliments to David and Tyler—they'll be delighted to hear your feedback. We look forward to welcoming you back soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Camberley
Hi Ana, thank you so much for your kind words! 😊
We're thrilled to hear you had
a positive experience with our service. Your feedback means the world to us, and we're grateful for your support.
If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're here to help!
Take care,
Imogen
Yh it was very good
Yh it was very good, I had a small problem with which van was to be collected, but they sorted it out in no time and I was shown the vehicle by a chap named Dave, who was very helpful
July 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Camberley
Hi Will, thanks for sharing your experience!
We’re glad Dave was able to help and sort out the van collection mix-up quickly for you. It’s great to hear you had a positive interaction with him!
If you ever need anything else, just give us a shout.
Take care,
Imogen
5 Stars
5 Stars! We use Northgate as a corporate customer, and they are so far ahead of the other companies we use there is no comparison. Lovely professional staff - David Powell did my handover today, thoroughly lovely chap. Detailed all the info about the vehicle, made sure we were happy with all the functions of the vehicle, absolutely great. Wouldn't hesitate to recommend them to anyone. Quick response times too!
July 3, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Camberley
Hi there, thank you so much for the fantastic 5-star review!
We’re delighted to hear that David gave you such a thorough and friendly handover experience. It’s great to know our team’s professionalism and quick responses are making a real difference for your business. Your recommendation means a lot to us!
We look forward to continuing to support you and your fleet in the future.
Take care,
Imogen
Great service from David
Great service from David. Professional and Friendly with a smile
July 1, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Camberley
Hi Andrew, thank you so much for your kind words!
We’re delighted to hear that David provided you with professional and friendly service — all with a smile!
We really appreciate your feedback and look forward to assisting you again.
Take care,
Imogen
Very quick delivery of van
Very quick delivery of van. Much quicker than advised. Delivery driver, David, was patient, informative and cheerful. Company customer service very good. I'm surprised that the experience has far exceeded my expectations.
June 26, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Camberley
Hi Tom, thank you for taking the time to share your experience!
We're so pleased to hear that your van was delivered ahead of schedule and that David made such a great impression – we'll be sure to pass on your kind words to him.
It’s fantastic to know we exceeded your expectations, and your feedback means a lot to the whole team.
If there’s anything else we can help with down the road, we’re always here for you.
Take care,
Imogen
David Powell from Camberley branch was…
David Powell from Camberley branch was very attentive and helpful . Carried out the job with a smile on his face even in this hot weather
June 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Camberley
Thank you for sharing your experience! We’re so pleased to hear that David at our Camberley branch was attentive and helpful, and that he kept a smile on his face even in this rather hot weather - it really is a scorcher! We’ll be sure to pass your kind words on to him.
Thanks again for choosing Northgate — we appreciate your feedback!
Take care,
Emma
Reply from Northgate Vehicle Hire - Camberley
Thank you so much for your lovely review! We are delighted to hear that you had a positive and friendly experience with our driver. Providing 5-star service is our top priority, and we're thrilled to know that our efforts have made a positive impact on your experience.
Take care,
Emma
Not all branches are the same!
The only reason full stars not selected is due to the terrible service from 1st branch I spoke to which was Egham.
Staff at Camberley branch polar opposite and couldn't have been more helpful. Tyler went above and beyond to help me.
June 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Camberley
Hello Michele, thank you for taking the time to leave your feedback.
I'm really sorry to hear about your experience with our Egham branch — that’s certainly not the level of service we aim to provide, and I completely understand your frustration. We would really like the opportunity to look into this matter further for you and aim to make this a more positive experience. It is never our intentions to leave a customer feeling this way. If possible, please contact us on customer.services@northgate.co.uk or 03330 431095 Option:4 Option :2.
That said, I’m so glad to hear Tyler and the team at Camberley were able to turn things around for you. It’s great to know they made such a positive impression, and I’ll make sure your kind words are passed on to them.
Thank you again for choosing Northgate!
Take care,
Emma
David Powell delivered a awesome…
David Powell delivered a awesome car👏excellent service..thank you very much David 👏👏👏👏👏👏👏👌
June 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Camberley
Hello Vladimir, thank you so much for your great review! We're thrilled to hear that David delivered an great quality car and provided excellent service. Your kind words mean a lot, and we’ll be sure to pass them on to David - he’ll be really pleased to hear your feedback. Thank you again for choosing Northgate!
Take care,
Emma
Vehicle delivered back on time…
Vehicle delivered back on time excellent condition by David Powell
June 9, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Camberley
Hi Jo, thank you for your kind feedback!
We’re glad to hear that David Powell delivered your vehicle on time and in excellent condition. We’ll be sure to pass on your compliments to him.
We appreciate your support and look forward to helping you again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Camberley
Hi David, thank you for your lovely feedback!
We’re delighted to hear that David Powell was very friendly and helpful during your experience. We’ll make sure to share your kind words with him.
Thanks again for choosing us, and we hope to assist you again soon!
Take care,
Imogen
David Powell in the Camberley branch is…
David Powell in the Camberley branch is a very nice chap, he had to wait a bit for one of our specialists to be free but kicked up no fuss and was pleasant and understanding the whole time. Really refreshing and we always appreciate that in a busy dealership.
May 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Camberley
Hi Summer,
Thank you so much for your kind words about David Powell! We’re delighted to hear that he provided a pleasant and understanding experience, even during a busy time. We truly appreciate your patience and are grateful for your recognition of David’s efforts. We look forward to welcoming you back to our Camberley branch soon!
Reply from Northgate Vehicle Hire - Camberley
Hi Kashif, thank you so much for your kind words!
We’re thrilled to hear that David provided you with professional service. We’ll be sure to pass along your thanks to him.
If you ever need anything else, don’t hesitate to reach out!
Take care,
Imogen
Great experience with Northgate
Great experience with Northgate, particularly from the Camberley branch, all the staff are switched on and quick to respond to requests and challenges. The staff delivering the vehicles are always happy in their work, and are polite and efficient. The team have been great in the past year since I started running the account. Thank you
May 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Camberley
Hi Keith, thank you so much for your wonderful review!
We’re thrilled to hear you’ve had such a great experience with our Camberley team and that our staff have been helpful, polite, and efficient. It means a lot to us that we’ve been able to support you well over the past year since you started running your account.
We really appreciate your kind words and look forward to continuing to work with you!
Take care,
Imogen
Very professional
Very professional , quick to arrange a curtesy car,phoned to let me know when it was being delivered, within half an hour. David was polite and friendly. Great job all round. Made a bad situation much more bearable.
Many thanks.
May 21, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Camberley
Hi Joanna, thank you so much for your wonderful feedback!
We're so glad to hear that David was able to make a challenging situation more manageable for you. It’s great to know that everything, from the courtesy car arrangement to the delivery, went smoothly and promptly. We truly appreciate your kind words about our professionalism and service.
If there’s anything else we can do in the future, please don’t hesitate to reach out!
Take care,
Imogen
David Powell was very helpful
David Powell was very helpful, pointing out the already logged issues with the van, prior to asking for signatures to receive.
May 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Camberley
Hi Justina, thank you so much for sharing your feedback!
We're delighted to hear that David Powell was able to assist you and provide helpful information regarding the van's issues. We always aim to be transparent and ensure everything is clear before proceeding, and it's great to know David did just that.
We truly appreciate your trust in us, and if there's anything else we can do to assist you, please don’t hesitate to reach out.
Take care,
Imogen
First class customer service
Very accommodating in arranging car delivery time to cover school run. On time, polite driver, informative and friendly too! Thank you David Powell.Car clean and tidy.
May 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Camberley
Hi Natalie, thank you for the lovely review!
We're so pleased to hear that the delivery worked smoothly around your schedule—it’s always our goal to make things as convenient as possible.
We’ll be sure to pass your kind words on to David Powell; he'll be delighted to know he made such a positive impression.
Glad you were happy with the condition of the car too! Thanks again for choosing us—we really appreciate your support and hope to help you again in the future.
Take care,
Imogen
Quick service very polite delivery…
Quick service very polite delivery driver Sam, can’t fault service
May 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Camberley
Hi Kevin, thank you so much for your wonderful review!
We're so glad to hear that you had a positive experience with our service. We'll be sure to pass along your kind words to Sam—it's great to know he made a great impression!
If you ever need anything else, don’t hesitate to reach out. We look forward to serving you again!
Take care,
Imogen
David Powell is fantastic lovely man…
David Powell is fantastic lovely man that delivered my van on time…what a star⭐️⭐️⭐️⭐️⭐️
May 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Camberley
Hi Rizwan, thank you so much for the wonderful review!
We're delighted to hear that David Powell made such a great impression—he truly is a star! 🌟 Delivering your van on time with a friendly attitude is exactly what we aim for. We'll make sure David sees your kind words.
Thanks again, and enjoy your new van! 😊
Imogen
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