Excellent group of people and staff done me an absolute favour staying open just an extra 2 minutes for me to get everything out of hire van into my own, even helping with an extra bit of hands... See more
Company replied
Location
Switch locationAnchor Hope Business Park, 102 Beddington Lane, CR0 4YX Croydon, England, GB
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See what reviewers are saying
Northgate Croydon are a great branch and the individuals go above and beyond to help cater to our needs. Across our 300 vehicles with Northgate, Croydon manage the majority and we are happy to be work... See more
Company replied
I work in partnership with northgate as a trade fitting windscreens. Today I completed a job at Croydon to discover I had a flat tire that wouldn't hold air on my van. Hafsa was able to organise a... See more
Company replied
This is our second van contract we have taken with Northgate for long term hire. This last couple of days i have dealing with Kev at the Croydon Depot regarding collection arrangements and he has bee... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Anchor Hope Business Park, 102 Beddington Lane, CR0 4YX, Croydon, England, United Kingdom
- 0208 686 8088
4.9
Excellent
200 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I went to Croydon North Gate to do a…
I went to Croydon North Gate to do a check for one of are vans as it was showing a fault.. Paul and his team was very helpful and fixed the problem ... top shelf customer services big thank you
March 2, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
I am really pleased to hear that the team were able to rectify the issue with your vehicle, Enis. Thank you for taking the time to leave us feedback.
Take care!
Laura Griffiths
Rear lock failed so unable to access…
Rear lock failed so unable to access tool, team managed to get in without any damage to the van. Really happy. Paul on the desks was instrumental in making sure no damage occurred, so very pleased with the outcome.
February 15, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Thank you for your review John. I am sure Paul and the Team at Croydon will be delighted to hear how they were able to assist you.
Thanks again and take care.
Mike Parker
Terrible service over 5 hours for an …
Terrible service over 5 hours for an mot while listening to staff about what to order food needs sorting out
January 12, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
I am really sorry to see your comments, Hassan, and I would certainly welcome the chance to look into the delay in the MOT, and the conduct of the staff on site for you.
Unfortunately I am unable to locate your account with the information supplied so I would ask that you please get in touch with us so we can investigate.
Customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2
I really look forward to working with you to bring this to a resolve.
Thanks
Simon Cort
Always willing to help and polite
Always willing to help and polite, quick service , thanks paul and other staff 👍🏽
September 30, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Thank you so much for taking the time to leave such a fantastic review, Brian.
Putting our customers first and is the very heart of what we do, and I am certain that Paul and the team at Croydon will be thrilled to see your positive comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Pual from the front service desk being…
Pual from the front service desk being very helpful today .
I raport my car showing dashboard engine service and he get a mechanic straight away to check this .
5stars plus for Paul
August 8, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Thank you for taking the time to leave us your wonderful feedback, Vlad. I am glad that the team were able to meet your needs, and I will ensure your comments are passed on to Paul.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Northgate review 5.8.22
We have nearly 180 vans of various makes and sizes from Northgate , the majority handled by Croydon branch. Following a new manager things have improved greatly. Our account manager Hayley Butcher works tirelessly to sort out issues and problems. We are still having major issues getting loan and new vehicles but this seems to be an issue throughout the industry. Getting hold of the branch can be extremely difficult at times and this matter needs addressing urgently as its not acceptable . An upgrade of the customer portal is long overdue as its not user friendly and impossible to get information from. However despite these negative points , We still feel a valued a customer most of the time and would recommend Northgate to others and I am happy to give a 4 star rating in the hope that my points are taken on board and at the next rating I can give 5 stars.
August 5, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Thank you for taking the time to leave us your feedback, Stephen. We appreciate your full and frank comments, and we will endeavour to provide you the best possible service possible.
As I am sure you are aware, we are experiencing vehicle availability issues which is a problem being felt across the entire motor industry, and this can lead to us being restricted in what we can offer in terms of replacement vehicles however we will always do our best to ensure our customer are mobile.
With regards to your comments surrounding the difficulties you are facing reaching our Branch, I will liaise directly with the Croydon Branch Manager to raise this matter for you.
Aside from the points already raised, is there anything further that we could do to deliver a 5* experience? Your feedback is always welcome.
Take care.
Simon Cort
Appalling Communications
We took our van into the workshops in Croydon because it developed an engine management fault. The vehicle has been with Northgate for a week now. Tried phoning to find out what was happening, impossible to get anyone to answer the phone. Tried e-mailing but no response. Had to ask our account manager to intervene, this worked. A lady phoned me to say that Croydon was unable to fix the fault, so the vehicle had been transferred to Northgate Basildon. Basildon also couldn't trace the cause of the problem and the vehicle will be taken to a dealer. Very unsatisfactory both in your ability to find and fix the fault and in the appalling communications.
July 13, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Good Morning Peter,
We have traced your account and have spoken with our Croydon depot who are extremely concerned by your review.
To allow us to address the issues mentioned, the branch Manager has advised they will contact you directly to discuss your concerns in more detail as this is definitely not the kind of service we aim to deliver to our customers.
Kind Regards
Carleane
My 5 hour MOT
Honestly worst experience from a hire service I've ever experienced, currently still sitting in the most uncomfortable waiting chairs ever at 12.15 after arriving at 7.45 for a MOT. The employees more concerned about eating donuts having a laugh and joke over a hot drink than treat the paying customer with a bit of respect and curtsey. I'm glad my manager was so understanding about my under productivity today.
June 24, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Good Morning Scott,
We are really sorry to hear of the difficulties you have had with our Croydon Depot. This is definitely not the service in which we aim to deliver to our customers. We would really like to have this matter investigated for you, to ensure instances such as this are avoided at all times, or handled better.
Please could you contact us on customer.services@northgatevehiclehire.co.uk with the details of this incident so that we can look into this for you?
Kind Regards,
Laura Griffiths
Very helpful Manager
Had some difficulty getting through to my local branch at Croydon, however was given details for the manager Richard Cushnie.
Richard was extremely helpful and resolved our problem, with our vehicle being repaired within days.
March 25, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Thank you for your review, Simon.
Our Branches are incredibly busy at present, so we do sometimes find that our phone lines are often in use. Our apologies for the difficulties that you faced trying to reach our team! We are pleased to hear that the Branch Manager was able to assist you and got your vehicle back on the road.
Take care!
Laura Griffiths
A polar change
A polar change! Due to the company I work for, I have had to use Northgate for the last several years, each time I visited Croydon depot it was a dreaded experience. Not any more.
Arrived early 07:30 for an 08:00 appt, asked politely to remain outside the depot until 07:55 due to possible gridlock in the yard.
Drove in at allotted time , met by a very courteous staff member ,(older chap, flat cap) and directed to reception, where 3 staff members were waiting, vehicle booked and sorted within 5 minutes, quickly and efficiently with a young technician taking the keys and starting the servicing straight away.
From drop off to back on the road, under one hour.
A middle aged Gent, (Hivis bomber jacket, I think the new manager) came over and had a brief discussion with time scale and whilst I waited, engaged in conversation with the other people there, all the time assisting the customer as best he could. The only issue I could fault was the coffee machine wasn't working!
March 4, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
The fact the coffee machine wasn't working would have been a 1* for me Lee!
Thank you for taking the time to post feedback for our Croydon Depot. The Team have been working so hard to ensure that our Customers needs are at the heart of everything they do so it is lovely to hear that they are delivering that kind of service. The team will be thrilled to hear of this.
Take care!
Laura Griffiths
Complete failure to plan
Dropping the van in for a service and mot and pick up a replacement vehicle. Booked weeks ago but an hour after arriving they still haven't sorted out a replacement vehicle and now ask if a smaller one will do. Yet again northgate seem to think I'm happy to waste hours of my life sitting in their Croydon office
October 11, 2021
Unprompted review
Reply from Northgate Vehicle Hire - Croydon
Peter, I am so sorry to hear about your delays at Croydon. Please be assured that it is never our intention to for a Customer to wait any longer than necessary.
We are experiencing exceptionally high levels of demand and this combined with many Customers extending their hire periods beyond their original plan, and fewer vehicles available from manufacturers. This is driven by global supply chain issues, which is beyond our control. All of this is affecting vehicle availability across our network.
I have opened communication with our Croydon branch however if you are able to supply any further information, please contact us at us at customer.services@northgate.co.uk or on 03330 431095 Option: 4 Option: 2.
Kind Regards,
Carleane Everson
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