Natasha Wells at Egham branch was dealing with my van issue, she smoothly organised my hire van engine oil top up, and the same time she checked if anything else was needed to be done, and luckily sh... See more
Company replied
Location
Switch locationBeta Way Thorpe Industrial Estate, Crabtree Road, TW20 8RE Egham, Surrey, GB
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See what reviewers are saying
Natasha Wells at the desk Was welcoming , perlite,friend helpful did’nt have to wait to long to be seen too.
Company replied
Excellent branch at Egham, Always clean and tidy, I delt with Natasha Wells she is always welcoming and helpfully with everyone who arrives, plus there's a decent hot drinks machine, food vending... See more
Company replied
Have been to north gate egham a couple times and have always been looked after by Natasha .Nice friendly person who is helpful and offers coffee and drinks and also to add a great thumbs up to the tec... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Beta Way Thorpe Industrial Estate, Crabtree Road, TW20 8RE, Egham, Surrey, United Kingdom
- 01784 438899
4.7
Excellent
112 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tyre check
On Arriving first dealt with by Natasha Wells at reception Egham. Outstanding customer service.
September 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Mono, thank you for sharing your experience!
We’re delighted to hear that Natasha Wells provided you with outstanding customer service right from reception at our Egham branch.
We’ll be sure to pass your kind words on to her!
Take care,
Imogen
Great service at the Northgate Egham…
Great service at the Northgate Egham branch! I was served straight away, the process was quick and smooth, and the staff were really nice and polite. Special mention to Natasha – she was fantastic, gave a great vibe, and made sure my problem was fixed quickly. Honestly the best Northgate branch I’ve been to – all round excellent!
September 5, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi there, thank you so much for your fantastic feedback!
We’re delighted to hear that your experience at the Northgate Egham branch was quick, smooth, and enjoyable. Natasha will be thrilled to hear your kind words—she definitely knows how to bring the great vibe! It means a lot to us to be your best Northgate branch experience so far.
We really appreciate your support and look forward to helping you again soon!
Take care,
Imogen
I come here periodically and every time…
I come here periodically and every time I get an excellent service by these guys. The office staff are always happy to help out however they can and the workshop technicians are happy to discuss anything with the vehicle with you.
I'd like to big up Harry for servicing my vehicles to an excellent standard each time I visit and then Jarrod and Samantha in the office for doing the admin side of things super quickly. These are the 3 Musketeers who have their Northgate Egham services as a well oiled machine.
August 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Usman, Thank you so much for your fantastic review! We're thrilled to hear that you consistently receive excellent service when you visit us – that really means a lot.
Harry, Jarrod, and Samantha will be over the moon to hear your kind words. We couldn't agree more – they really are the “3 Musketeers” of Northgate Egham, and we're lucky to have them keeping everything running like a well-oiled machine!
We truly appreciate your continued support and look forward to welcoming you back again soon.
Take care,
Imogen
Steph and Jared were awesome
Steph and Jared were awesome! Really helpful and did i mention how awesome they were..awesome stuff!
June 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Jack, thanks so much for the awesome review! We’re thrilled to hear Steph and Jared made such a great impression — we’ll be sure to pass on your kind words to them!
Really appreciate you taking the time to share your experience.
Thank you for choosing Northgate.
Take care,
Emma
Steph was very helpful
June 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Howard, thank you so much for your wonderful review!
We’re delighted to hear you found our service fast, efficient, and friendly. Your recommendation means a lot to us, and we’re always here whenever you need us for commercial hiring.
Looking forward to working with you again!
Take care,
Imogen
Thank you to Steph & the team
Thank you to Steph & the team!
Recieved a hired car wasn't practical for us without any fuss Steph went out of her way to find the right one which met our needs.
May 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Sylvia, thank you so much for your kind review!
We're so glad to hear that Steph and the team were able to find the perfect car for you. We always strive to ensure our customers' needs are met, and it's great to know that we succeeded in your case.
We really appreciate your feedback and hope to assist you again in the future!
Take care,
Imogen
Update of review that Northgate is getting Trustpilot to remove
Update
Now Zigup who owns Northgate and Auxillis has Threatened me with the police as I am not happy they have not dealt with the GDPR breach. I have a letter proof from Zigup threatening me with police if I do not take down my review.
Northgate/Auxillis the company i work for, any medical issues told to managers, they laugh at you (VH), any room for progression they don't even give any training or support. They lie about bonuses saying it's quarterly andnever mentions anything about having to pass a probation before getting one then when I left a month before the end of the quarterly I am now told I'm not entitled to a bonus but I was invited to a meeting by the manager SM at egham branch to be told I am entitled to it and I have witnesses too. No perks. All managers have all nice brand new tesla and all brand new audis but the only perk they have mainly is probably the gym and to even get a car through the company as a salary sacrifice, the company only pay for the admin fees to the lease company! the company. The Rental manager (SM) tried to sell me drugs on site at Egham last year 2023 between June and July (cocaine mixed with fetamine) was said by SM.
The manager VH knew she takes these substances as he was protecting her against the drug test at November 2023.
The rental manager at Egham site (SM) has breached GDPR as I have my proof that SM and SB (team leader) Is sharing my family home address on a piece of paper to each other and not to text it each other. Serious breach of GDPR which HR (KS) basically has swept it under the carpet and told me as I do not work for the company anymore that they will not be doing anything about this situation.
I am building my case with the Ombudsman and this will be taken seriously by me. I followed the government process to deal with a GDPR breach and gave the company a chance to deal with the breach and nothing has been done and now I am left to feel like I could have an attack on my family by SM at Northgate/Auxillis who is the rental manager.
September 16, 2024
Unprompted review
2 hour wait to look at van
2 hour wait to look at van . No communication -poor service
October 2, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Egham
We are sorry to hear you have been unhappy with our service, Steve. Unfortunately we do operate a 'two hour window' for all walk in appointments. If after review we find the vehicle is going to be off road for any longer then a loan vehicle will be supplied, or we will let you know to mae alternative transport arrangements.
Whilst we do advise of a 2 hour wait time, this can of course vary on the Depot, and how busy the Workshop is at that time. We do however apologise for the inconvenience that may have been caused to you.
If you wish to discuss further, please do not hesitate to contact us on
Tel: 03330 431095 Option:4 Option :2 - Email: customer.services@northgate.co.uk.
Take care
Laura
Alesia and Chris great help
Alesia and Chris great help , very good team great help
Overall helped as much as possible
May 22, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you so much for your lovely review, Kyle!
We are delighted to hear that you experienced helpful, and reliable services from our fantastic team at Egham.
Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience.
Thank you for choosing Northgate!
Take Care,
Beth Kell
Super friendly guys and totally…
Super friendly guys and totally efficient.
Brilliant experience all round
May 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Duane, thank you so much for your 5 star review!
It is very pleasing to hear that the team at Egham were friendly and efficient. We always strive to provide the best service to our customers so I'm sure the Egham branch will be thrilled to hear your positive feedback.
We look forward to working with you long into the future.
Take care,
Imogen
Getting better
Chris at Egham is very polite & informative, a much better experience than I had several times last year, when Northgate where truly awful.
May 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you Richard, it is pleasing to hear that the team at Egham have been able to make this experience much better than previous times.
I am sure Chris will be thrilled to know of how his service left good impressions on you.
Take care,
Laura
Experience as usual is good
Experience as usual is good, the only thing is that we do wait too long for a service to be done or to be replaced with another vehicle.
May 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you so much for taking the time to leave such a great review, Bruno. I am sure that our team at Egham will be on cloud nine seeing your feedback.
I understand your frustrations at the delays with providing replacements and completing services, but unfortunately with the demands of vehicle availability on our fleet, due to the strain on the industry, we are still sometimes stretched to the limit in providing replacement vehicles to our customers.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Chris was very helpful and easy to…
Chris was very helpful and easy to understand
May 3, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hello Rhodri, thank you so much for your 5 star review!
Its pleasing to hear that Chris and our Egham depot have provided you with excellent service. It's always a pleasure to deliver 5 star service to our customers.
Once again, thank you for your positive feedback.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Egham
Hi Hamzah, thank you so much for your 5 star review!
We take pleasure in delivering excellent service to our customers, so it's always refreshing to hear your feedback.
Once again thank you so much for your positive response!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Egham
Hi Glen, thank you so much for your 4 star review!
We really appreciate your review and I can assure you the Egham branch will be thrilled to hear your positive feedback. If possible, please let us know how we can make your experience 5 stars.
We look forward to working with you long into the future.
Take care,
Imogen
Chris was polite and patient.
April 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Hi Anwar, thank you for your 5 star review!
We take pleasure in delivering excellent service to our customers, so its always refreshing to hear your feedback.
Once again thank you so much for your positive response!
Take care,
Imogen
Very nice and helpful
Very nice and pleasant to deal with and friendly
April 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you so much for taking the time to leave such a fantastic review, Jason.
It is an absolute pleasure to see that you had such a positive experience with our Egham branch during your visit.
I am certain the team at Egham will be elated with your feedback.
Take Care,
Beth Kell
The staff were excellent
The staff were excellent, friendly and kind. The van and all vehicles were clean and fresh upon pickup.
April 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you so much for taking the time to leave such an excellent review, Cian.
It is great to see that your experience with Northgate has been such a positive one and I am sure the staff at the Egham branch will be thrilled to see your comments.
If there is anything else we can help with, please don’t hesitate to get in touch and we will be more than happy to help.
Take Care,
Beth Kell
Professional customer service
April 8, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you for acknowledging our commitment to providing professional customer service. We strive to maintain high standards of service with our customers so it is pleasing to hear that we have done that.
Take care,
Laura
Always very helpful and efficient. Minimal waiting and fast service.
Always very helpful and efficient.
April 8, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Egham
Thank you for your kind words! We're glad to hear that you find our service helpful and efficient. Providing prompt assistance and ensuring a smooth experience for our customers is always our priority.
We look forward to working with you long into the future.
Take care
Laura
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