We are an SME based in Bath and lease a number of vans from Northgate. Today Graham Hunt, a Northgate Engineer, attended our Hallatrow Yard to carry out a vehicle service. He did this very promptly an... See more
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Location
Switch location5 Leigham Business Units, Matford Park, EX2 8HY Exeter, Devon, GB
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See what reviewers are saying
Ali and the team got us into our new vans quickly and efficiently. They have made the transition for us moving from another rental company seem-less. They kept us informed and updated so we could swa... See more
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I headed over to Northgate in Exeter as they seemed to have decent reviews. Upon arrival I approached a sign written entrance and drove into the spacious parking area. I walked into the reception and... See more
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Northgate Exeter have been absolutely fantastic. I’ve got a Northgate vehicle and the service from my local agent wasn’t anywhere near as good as here. The guys here have been incredibly accommodating... See more
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Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
5 Leigham Business Units, Matford Park, EX2 8HY, Exeter, Devon, United Kingdom
- 01392 822000
4.8
Excellent
103 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and very good customer service
May 27, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi there, thank you for your kind review!
We’re delighted to hear you received friendly and very good customer service.
Your feedback is greatly appreciated, and we look forward to helping you again in the future!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Exeter
Hi Dylan, thank you for your lovely feedback!
We’re delighted to hear you had such a positive experience and found the team happy and chatty.
Creating a friendly and welcoming atmosphere is really important to us, so we truly appreciate your review!
Take care,
Imogen
luke is very helpful!
luke is very helpful!! he always there to help when it’s needed!!
March 23, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi Luke, thank you so much for your kind words!
We’re delighted to hear that Luke has been so helpful and consistently there when you’ve needed support — we’ll be sure to pass on your feedback to him.
We really appreciate you taking the time to share your experience!
Take care,
Imogen
Had a hire van but thought I lost my…
Had a hire van but thought I lost my own car key and when returned van a luke found my key in van and has returned it to me great bloke great service
March 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi James, thank you for your great review!
We’re so glad Luke was able to find your car key and get it safely back to you—what a relief that must have been.
We’ll be sure to pass on your kind words to him. Great service is what we strive for, so it’s fantastic to hear when our team delivers. Thanks again, and we hope to see you in the future!
Take care,
Imogen
Top team over the @ ExeterNorthgate
Top team over @ExeterNorthgate
Car key found which fell out of pocket was found and relocated back to us in a quick time - big Thanks to Luke for this !! Well done Guys
March 16, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi there, thank you so much for your fantastic feedback!
We're delighted to hear that your car key was quickly found and returned to you—what a relief that must have been.
A big thank you for the shoutout to Luke as well—we’ll make sure he gets the recognition he deserves. We’re really proud of the team at Exeter Northgate for going the extra mile!
If you ever need us again, we’re always here to help.
Take care,
Imogen
Luke was amazing thank you 👊
March 6, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi Lee, thank you for the great feedback!
We're delighted to hear Luke provided amazing service.
We'll be sure to pass your thanks on to him.
We really appreciate you taking the time to leave a review! 👊😊
Take care,
Imogen
On multiple occasions tried to…
On multiple occasions tried to terminate my hire car agreement before my car was repaired even though they had contractually agreed with my insurer to give me this hire car until my car is repaired. Very illegal company I see why there trust pilot score is so low before paying for fake reviews, won’t be surprised to see them getting sued shortly.
February 2, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi Ryan, thank you for taking the time to share your concerns.
We’re very sorry to hear about your experience and understand how frustrating this situation must have been for you.
This certainly isn’t the level of service we aim to provide, and we’d really like the opportunity to look into this matter properly. Hire arrangements can sometimes depend on the specific terms agreed between insurers, repairers, and ourselves, but we appreciate that this may not have been clearly explained or handled in your case.
Please contact our customer service team directly at customer.services@northgate.co.uk with your agreement details so we can review what happened and address your concerns as quickly as possible. We take feedback like this seriously and are keen to resolve issues fairly and transparently.
Take care,
Imogen
Absolutely top level service and Luke…
Absolutely top level service and Luke is the person which all ways help us with everything
January 30, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi Daniel, thank you for your wonderful review!
We’re thrilled to hear you received top-level service, and we’ll make sure to pass your kind words on to Luke. It’s great to know he’s been able to help you every time.
We really appreciate your support and look forward to helping you again soon!
Take care,
Imogen
Absolutely Fantastic Experience
I must say, I wasn't expecting such a brilliant experience from this branch, after my car was driven into, my insurance organised me a car while mine was in for repair. I was still feeling low and still shook up I guess, then I got a phone call from Luke, within a few minutes for talking with him. It was like my joy had returned. He listen to me, he asked what car I drove and what I was expecting, then he offered me a lovely Sportage as it fitted my size criteria. It was lovely, he gave me an approx time of delivery and the guys were really lovely who delivered it. Luckily it was an Auto like mine due to my bad leg, after a week or so mine was ready. And it was organised for the car to be returned, Again Luke was on the phone and asked how I was doing, how the leg was, He remembered me, now that’s customer service, I told him I fell in love with the car. And it would be my next one I buy. They collected without a hitch and now I’m back on my own wheels. A definite 5 stars to them. And I hope that if I ever deal with Northgate again it will be with Luke. He’s a credit to the company and his manager and higher ups should be proud. He’s the same guy who delt my my work vans loan and works vans crash and he made me feel much better after that one as well.
January 13, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi Harry,
Thank you so much for taking the time to share such a heartfelt and detailed account of your experience. We’re genuinely touched by your words and really pleased to hear how positively things turned around for you during what was clearly a very difficult and emotional time.
Being involved in an accident can be incredibly unsettling, and it means a great deal to know that the care, understanding, and personal attention you received helped lift your spirits and make the situation easier to manage. Luke will be incredibly proud to read this. He has taken the time to listen, remember personal details, and make thoughtful decisions based on someone’s needs, and this is exactly the level of care we strive to provide. It’s wonderful to see that reflected so clearly in your experience.
We’re also glad to hear that the vehicle suited you so well and that the delivery and collection were handled smoothly. Knowing that you felt supported right through to getting back into your own car is especially important to us.
Your kind words about Luke, both now and in your previous experiences, truly mean a lot. He is indeed a credit to the team, and feedback like this will be shared with his manager and senior leadership. Thank you again for your trust, your recommendation, and for sharing your story; we wish you all the very best and hope to assist you again in the future, should you ever need us.
Take Care,
Emily
Luke was helpful and professional and…
Luke was helpful and professional and then went over and beyond to help us with a vehicle swap.
January 2, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi Alex, thank you for your wonderful feedback!
We’re thrilled to hear that Luke was helpful, professional, and went above and beyond to assist with your vehicle swap.
He’ll be delighted to hear your kind words, and we really appreciate you taking the time to share your experience. 😊
Take care,
Imogen
Professional
I would like to thank these two people in particular for the service they provided me yesterday when I brought the company van. They were very cooperative and helpful. I would also like to thank the lady at the reception desk very much. But I don't know her name.
Thank you very much, John and Luke. Have a nice Christmas and happy New Year. All the best for you and your families.
December 22, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi Nikos, thank you very much for taking the time to share your experience.
We’re really pleased to hear that John and Luke provided such cooperative and helpful service when you brought in the company van. We’ll be sure to pass on your kind words to them.
We also appreciate your lovely mention of our receptionist — even without a name, your thanks will certainly be shared with the team.
Wishing you a wonderful Christmas and a Happy New Year from all of us. All the best to you and your family! 🎄✨
Take care,
Imogen
Always have a welcome smile…
Always have a welcome smile & eager to put things round right first time.
Nothing is to much trouble from the guys & girls..
December 15, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi Wayne, thank you for your wonderful feedback!
We’re delighted to hear that you’re always greeted with a welcoming smile and that our team is keen to get everything right first time.
It’s great to know that nothing ever feels like too much trouble for our guys and girls — your kind words really mean a lot to us 😊
Take care,
Imogen
Van repair
Great service , reported headlamp fault repaired 2 hours later. Thankyou
December 10, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi there, thank you for your great feedback!
We’re really pleased to hear that the headlamp fault was sorted so quickly and that you were happy with the service.
We appreciate you taking the time to share your experience.
Thank you again! 🔧✨
Take care,
Imogen
Great customer service and job carried…
Great customer service and job carried out as expected- shoutout to Wesley and Luke
November 26, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi Jack, thanks so much for the great review!
We’re really pleased to hear you received great customer service and that the job was completed just as expected. We’ll make sure Wesley and Luke get your shoutout — they’ll be thrilled to know their work made a difference.
Thanks again for taking the time to share your feedback!
Take care,
Imogen
I go here with my work van
I go here with my work van. These guys for service are second to none. They are friendly, professional and welcoming. They go out of their way to ensure your experience is a fast and enjoyable one. Luke and Dan, keep up the awesome work, and thankyou for everything you do
November 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi Yvonne, thank you so much for taking the time to leave such a fantastic review! We’re delighted to hear that your experience with our service team has been consistently positive. It’s great to know you find the team friendly, professional and welcoming, and that they help make your visits fast and hassle-free.
A special thank you for mentioning Luke and Dan—we’ll be sure to pass on your kind words. They’ll be thrilled to know their hard work is appreciated.
Thanks again for your support, and we look forward to seeing you next time!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Exeter
Hi Paul, thank you for your review!
We're glad to hear the swap was easy and simple for you — that’s exactly what we aim for.
We appreciate you taking the time to share your feedback and hope to see you again soon!
Take care,
Imogen
Very happy with the service an the team
Very happy with the service an the team
October 21, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi there, thank you so much for your kind words!
We're really glad to hear you’re happy with the service and our team. It means a lot to us to know we’ve made a positive impact. If there's ever anything else we can help with, we're just a message away!
Thanks again for your support 😊
Take care,
Imogen
Berlingo
Picked up a van which was nice and clean. Service was exceptional from Luke, can't fault anything.
October 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi Dave, thank you for your kind words!
We’re so pleased to hear you had a great experience with Luke and that your van was just right. We’ll be sure to pass on your compliments to him.
Looking forward to helping you again soon!
Take care,
Imogen
Luke was very helpful and quick in…
Luke was very helpful and quick in resolving what was requested. Thank you very much for your work
September 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi Joana, thank you for the kind words!
We’re glad to hear Luke was helpful and quick in getting things sorted for you. We’ll be sure to pass along your thanks—he’ll really appreciate it!
Take care,
Imogen
MOT, Service and Loan Vehicle
Luke was very helpful and professional. Thanks to all the mechanics and staff for making it a smooth experience.
September 10, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hello Rob, thanks so much for your kind words! We're delighted to hear that Luke and the whole team made your experience smooth and professional. We’ll be sure to pass your thanks on to everyone involved. We look forward to seeing you again soon!
Take care,
Emma
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